Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Customer service rep - ANNABEL
Annabel made contact with me on a number of occasions after my initial enquiry. She was prompt to research and deal with the. issue as it involved a third party to Deal.com
The options for resolution were outlined to me very clearly with the final outcome being to my satisfaction.
Purchased feb 2020, now covid 19, voucher expires 27 may 2020, i had sent several emails to cudo not asking for a refund but an extension. Due to Covid 19 there were delays, however happy to say Cudo have assisted and provided a refund, i would recommend cudo services.
Can't make a booking
Tried to book the restaurant that i have my vouchers for but restaurant refused booking and said i need to book through Cudo. This was not mentioned on the voucher!!!! Also said vouchers that i gave my children for Christmas stated that they have already been
redeemed!!!!! And expiry date is February .
Cannot contact anyone to sort out this issue.
Westinghouse Stick Mixer
I have just bought a Westinghouse Stick Mixer and cannot wait to use this product after reading all the reviews on this product. Thank you Cudo and in the past I have also purchased food vouchers and has always been very pleased with the restaurants.
Purchasing was too easy, but be careful if u think u have a failed purchase
ensure u use the rigth valid payment method prior to any purchase, coz u might get an error message thinking ur purchase did go thru, when in fact it did. But should this ever happen to u.. Contact support immediately.. They are awesome with help
Issues with a wine order
I had issues in placing an order for wine. The order went thru, and payment successful. However there were difficulties with on line redemption.
I sent a complaint to Cudo help. Charlina came on board and resolved everything very quickly.
Thanks Charlina and well done.
I am very happy with the outcome of my refund. Excellent service.
I purchased a voucher which I could not use because of the company involved and thanks to the wonderful lady at Cudo I received a refund back to my account. I will be purchasing more from Cudo in the future.
I’m a regular Cudo buyer, I’ll be back
I have used Cudo a few times now, this time I had a few issues with a missing voucher on a large group booking And 2 person high tea was missing then booked out. After many emails back and forth finally got it sorted by a nice lady Shanise customer support who has been patient and helpful. Only negative is not having a contact number.
I’m now looking forward to enjoying the high tea at the Sheraton for a baby shower.
Questions & Answers
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
Booking for Novotel Wollongong Northbeach cancelled due to covid lockdown. This is the third attempt to contact you. No response so far.
Voucher Code HC7UGZQA
Booking ID 5e5f40e6ece5
Would appreciate refund or credit and at least some response.
Could you please inform me what is happening regards Magic Hand Carwash Karingal. I purchased this with voucher code37MXNGKB. I was unable to use it due to the covid lock down. This the third request ihave made without any response. Ian Mc Donald
We're so sorry to hear that you still have not received updated regarding your voucher at Magic Hand Carwash Karingal. We are more than happy to help you with the redemption. Please check your inbox for our private message here to assist you urgently.
We hope to hear back from you soon.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.