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Cudo
3.7 from 1,079 reviews · View Statistics

Reviews

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Joan46

Joan46Melbourne

  • 2 reviews
  • 1 like

Very happy with customer service

published

Ordered voucher from ‘Cudo’ for advertised product. Something went wrong with the ordering process and I was charged for voucher and goods. Emailed Cudo and the Merchant to cancel full price order. Carlo from Cudo responded to liaise with Merchant to refund goods which was promptly attended. He then followed up to check I had the refund and offered assistance with using the voucher. Thank you Carlo and Cudo. I have never had such prompt, efficient resolution of an online order problem before.

Incentivised ReviewNo

Customer Support

published

I had a problem using a couple of vouchers, contacted customer support explaining the issue and the problem was resolved relatively quickly and easily. Communication was updated regularly throughout the process.

Incentivised ReviewNo
Margaret

MargaretSouth East Queensland, QLD

  • 2 reviews

Great customer service

published

The cost of my voucher has been credited after the venue went out of business due to COVID-19. I contacted Cudo via chat and the consultant was extremely helpful and friendly. Thanks Cudo

Incentivised ReviewNo
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Vivian

Vivian Greater Melbourne (Inner), VIC

Prompt Action with a great outcome!

published

Due to Covid we were not able to use our vouchers which then expired. Spoke to Marvell through the online chat & they were able to take me through the process. A few emails later, Cudo refunded the vouchers.
Thanks Marvell your professionalism & friendly demeanour which made the experience seamless

Incentivised ReviewNo
Ruthy

RuthySydney, NSW

Great outcome from my expired Voucher

published

I had an expired voucher which after some email conversation with Carlo Cudo, under the circumstances and with a tough year with the Covid pandemic, my expired voucher was reinstated giving me 5 months to use.

Incentivised ReviewNo

Help to cancel a double order

published

Marvel N was excellent. Handled my problem quickly and efficiently. Your websight caused the problem as I did not order 24 bottles. I had thought I cancelled one of the orders but it never registered.

Incentivised ReviewNo

GREAT CUSTOMER SERVICE AAA+++

published

Talked to Marvel N today about an issue with my purchase & he sorted it out very quickly with no hassle at all!!! Very impressed with the speed at which it was resolved!!!!

Incentivised ReviewNo
Fiona J

Fiona JPerth, WA

Excellent Customer Service from Carlo!

published

Thank You Carlo for all your assistance providing me with a refund for two vouchers I was unable to use prior to the expiry date! I had emailed the vendor and had not received any response until after the vouchers expired. After providing copies of these emails, Carlo was able to provide me a full credit to my account. Very grateful for all your assistance :-)

Incentivised ReviewNo
Terry

TerrySouth East Queensland, QLD

  • 2 reviews

Lorraine m was fantastic helping me

published

Redeeming my purchase made easy no problems ..just a polite and helpful rep of your company we need more staff like that at call centres to make life easy cheers

Incentivised ReviewNo
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Rob

RobGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Marvell did a great job

published

I chatted with Marvell this morning about not being able to redeem two vouchers for wine I had ordered. He was extremely helpful and got the job done very professionally and efficiently.

Incentivised ReviewNo
Mitsy K.

Mitsy K.Sydney, NSW

Good Customer Service

published

Thank you Marvel for your assistance in organising a refund for 2 vouchers as the business was sold and the new owners do not accept the vouchers. Thanks again Marvel!

Incentivised ReviewNo
Garry

GarrySydney, NSW

  • 2 reviews

Quick Fix

published

I was unable to access a voucher for a booked venue, but, after explaining the issue to Mae she had my voucher emailed to me within minutes! Great customer service!

Incentivised ReviewNo
Paula

PaulaGreater Melbourne (Outer), VIC

Excellent customer service!

published

Thanks Annabel for your efficient and friendly assistance. A dining voucher I purchased earlier this year was no longer being accepted by the restaurant due to the economic fallout from the lockdowns .... Annabel organised a full refund for me. Great customer service!

Incentivised ReviewNo
Alan

AlanGreater Melbourne (Metropolitan), VIC

What a brilliant customer service.

published

A voucher I purchased pre-covid expired.Through the intervention of Marvell, I managed to get the same amount credit towards purchasing any through their local partners excluding travel and shopping.I am one happy customer and will continue to purchase from Cudo deals.

Incentivised ReviewNo
Gwen

GwenQueensland

Very pleased to be using Cudo once again.

published

I used Cudo deals quite a few times before COVID hit our lifestyle. Then I unsubscribed as there was no point using your services.
When I tried to restart, I had problems downloading your deals, and thanks to Gionn and her team, I am not back on line.

Incentivised ReviewNo
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Email change

published

Carlo was very helpful in the online chat. He was very efficient and prompt with his responses to our request. The change of email address happened quickly without any difficulty.

Incentivised ReviewNo
Ally H

Ally H

  • 2 reviews

Helpful Due to Covid 19

published

Carlo was very helpful in organising a store credit for two of my vouchers which were unable to be used due to the Covid 19 lockdown. Even though restaurants have now opened they are not accepting vouchers due to the restricted number of patrons allowed to dine. Thank you Carlo.

Incentivised ReviewNo
Tom

TomGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Extension of voucher

published

contacted Cudo in regards to the expiry of my voucher (Victorian Covid Lockdown)-
live chart was with Carlo G,Carlo was very helpful and attentative ,confirming the extension and validity and emailking the confirmation of same

Thank you Carlo

Incentivised ReviewNo

Live Chat with Carlo

published

Carlo attended to my problem quickly & efficiently. He explained the process to me so that I could continue with my purchase & waited on line until I had completed the process to make sure that I had resolved the problem.

Incentivised ReviewNo
Alida

AlidaGreater Melbourne (Inner), VIC

Exceptional customer service

published

I had the pleasure to get assistance from Marvell.
He helped me in no time with my issues.
He was Very professional and showed knowledge and competency.
I got a credit for an expired voucher!

Incentivised ReviewNo
1 comment
Cudo
Bea A.Cudo
Page 1 of 32
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Questions & Answers

nmi55a

nmi55aasked

Hi all,
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!

2 answers
Joan46
Joan46

Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.

Cudo
Bea A.Cudo

Hi there nmi55a,

Thanks for raising your concerns here.

We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.

Kindly check your inbox for our private message asking for your voucher details to help you.

We look forward to your response.

Kind regards,

Cudo

Emma

Emmaasked

I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma

5 answers
Cudo
Bea A.Cudo

Hi Emma,

Thanks for reaching out.

We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.

Please check your inbox for our private message to assist you further.

We hope to hear back from you soon.

Kind regards,
Cudo

Margaret
Margaret

I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.

Vivian
Vivian

I had the same issue using their contact me email on their website & had no reply. I then used the live chat app on their site & was able to get the issue resolved after a few follow up emails & was offer a credit but I asked for a refund & was successful.

Leslie D

Leslie Dasked

This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?

Leslie D

1 answer
Cudo
Bea A.Cudo

Hi Leslie,

We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.

Kindly check your inbox as we have sent you a private message to urgently assist you.

We hope to hear back from you soon.

Kind regards,
Cudo

Get an answer from our members and Cudo representatives

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