Supposedly premium slow cooker with some low-end shortcomings
Slow cookers are pretty simple things and the basic principles haven’t changed a whole lot since the 70s but as avid year round slow cookers we wanted a unit that had a few more features. Ideally we were chasing a unit that we could set to turn on and off but finding one that turned on with a timer seemed to be a fruitless search and we have now learnt that they generally can’t be found because the on timer is perceived to be a safety hazard (fire and food bacteria related). The Cuisinart comes into the market at the higher of price points for ...a slow cooker: something that appears to be the case for all Cuisinart products in Australia. In America they are standard issue but over here they try to pitch (and price) them at the premium end. That said, you do occasionally see this unit on promo (Kitchen Warehouse had it on sale Boxing day past) so its worth keeping an eye out. In four years of use we have really given it a hammering year round but there are a few gripes. The large size crock is terrific (one of the biggest we could find) and perfect for making big batches of recipes. The timer is simple to use and we, to date, haven’t had any issues with the display failing as other reviewers have mentioned (so, the display will obviously become a problem eventually!). Our only real bone of contention has been the plastic knob on the lid. It is absolutely shocking and designed to fail; an extremely flimsy item for a unit that seems quite robust otherwise. We have already replaced the lid once already (not all that cheap!) but the knob on the new lid fell apart like the old one. So. We just live with it and remove the lid using the plastic stump where the lid once sat. If it broke tomorrow I don’t know if we’d go down the same path again given the issues with the lid. It looks terrible on the benchtop with the broken knob. Also, slow cooking appears to have taken off again and there now appear to be quite a few more premium options in the market with different features. Many of these are cheaper than the Cuisinart so we’d probably need to really research it before committing to the brand again.
What I got for 180 bucks: 22 months, 19 cooks at 8 hours per cook.
This review is after almost 2 years of use. In those two years, I did roughly 19 slow cooks averaging 8 hours per cook (152 hours of total use).
On my 20th cook, the programmer would automatically turn off after 30 seconds. And, the LCD would not display any value. Not willing to fork out another $180, I replaced the capacitors.
Bottom line: Unless you are willing to open up the circuits and do a DIY fix after the warranty period, buy an alternative product that will give you better mileage.
Other than the ceramic bowl and lid, the rest of the product is poorly built costing $20 at most.
11 months and then ...landfill
Cooked bone broth every week for 11 months. 6.5L so good capacity and I liked that the bowl was ceramic. Then my slow cooker died. Landfill after 11 months. Not good enough Cuisinart
Purchased in April 2019 at Kitchen Warehouse Online Store for $196.80.
I have now cooked about 5 times with this slow cooker. After yet another night of wasted effort i am going to cut my losses and throw it away. Even after10 hours a regular sized lamb leg remains barely cooked and tough. Another night of giving up and last minute dash to mcdonalds instead! So much wasted effort and food. I thought i had read recipe wrong or some other error but no it is the appliance! Dont waste your money!
Purchased in May 2019 at Kitchen Warehouse Online Store.
Absolutely love it! I’m so glad I got the 6.5l as it fits a leg of lamb well. By far the best slow cooker I’ve owned. Easy to use and everything I’ve cooked so far has come out perfect.
Purchased in March 2019.
Good until it suddenly died
I have a few Cuisinart products and I really like them. This slow cooker was great until it died, unexpectedly. Of course, its out of warranty and I know what Sydney Cuisinart will tell me- throw it out! What an absolute waste going into landfill- its criminal. I will probably buy another as I like the program feature.
Purchased in November 2014 for $189.00.
Ceramic bowl contains lead
For those concerned with lead from the glazing, this is a response I got to my email I sent to Cruisinart:
Please note the slow cooker ceramic coating is a glaze which contains a very small amount of lead and cadmium that certainly is not harmful in any way.
Cuisinart Customer Service ...Ph: 1800 808 971 -- You can decide for yourself if you believe small quantities of toxins are harmful or not.
Excellent and reliable option.
I really like this, bought it for my husband and it does everything I want it to. Hubby was cooking an managed to put the dish with lid into the oven destroying the lid as the handle is not meant to go into the oven. His fault, not theirs. I went to replace the lid (prepared to buy one) and the company sent one free. Amazing customer service and very happy.
Use it tons
Both my wife and I work so we have to prepare our food in advance. Love the product. Never failed us and it is so easy to use. Should it ever fail us we would gladly purchase a similar model from Cuisinart. Noticed its not marked as five stars but to be honest I cannot fault it.
It is reliable and has easy programming features that make all the difference
I have had my Cuisinart PSC-650A slow cooker for about 3 years now. It is a great size and very easy to use. The size fits up to 8 lamb shanks and veg at a time. This is amazing especially when entertaining. It has a high or low function to cook depending on how quick you want it to cook and a simmer and warming feature. It has a timer of course. The really good think is after your food is cooked it switches to the warming feature so you literally just set and it does the job for you. It is easy to clean as the ceramic dish and lid is removable...for washing. If you spray the ceramic bowl with oil before cooking it is even easier to clean as everything comes away with no fuss. I love my slow cooker and use it a lot in winter. I have never had a problem with it and would recommend it to anyone who is looking to buy one.
The only thing I don't like about slow cooker is that it's hard to tell if you turned it on. Use it a couple of times a week and love it! Love the oval shape - means you can fit a leg of lamb in it. We adapt all sorts or recipes to use in it.
Amazing - my life is so much easier with it
Easy to use and the long 24 hour setting helps make perfect bone broth stock.
Timer is easy to work and it has options of simmer to low heat just to keep things warm until meal time. Good size for a small couple. Have had for 2 years and still going strong
No Australian repairer
Awesome machine but slowly dying. Like many other previous reviews, my display has died but I know the time goes up in 30min increments so I just count the beeps to set the cooking time. I'm waiting for the whole unit to give up the ghost. Not sure who made this model but the quality is not consistent with the multiple Cusinart appliances I have in my kitchen. I called customer service in Sydney and was told there are no authorised repairers in Australia. If it's in warranty they replace it. Out of warranty, throw it away!
Apart from the loose fitting lid and faulty display, I cannot fault the appliance.
Died, not once but twice
This was a great slow cooker until the display started to fade and then eventually died - the power would come on but as soon as you pressed any other button it would turn itself off. This happened not once but twice - my first unit was under warranty and they replaced it without any questions. The second time it was out of warranty - my husband is good with electronics so he pulled it apart but the display is so poorly made that he couldn't fix it. Such as shame as I think this one is better looking than others on the market, but for the price it needs to last longer than two years.
The quality of the manufacturing of the display is obviously a problem and one that Cuisinart has not addressed.
Great until it died !!
Great slow cooker when it goes but unfortunately mine suffered the same timer issue that seems to be a unwanted feature for this brand. It died and I could not find a repair centre that could fix what should have been a simple electronic issue. Cuisinart NZ website advice was to send it to Cuisinart Akl for assessment or buy a new one. I did neither and took a third option which was to buy a Breville.
Slow cooker (they got that right) returned it because 14 hours of cooking is just to long. My second unit the same deal. This one will be going back as well. Both units were set on high with meat not fully cooked. I rung cuisines in Auckland to see if they could give me advise on my second psc-650a. All they could say is take it back. Slackers
Excellent - until it died
I make bone broth weekly and this unit worked beautifully until suddenly the timer just didn't work anymore. That would would have been OK as I don't need the timer, but the unit does not work unless the timer is set. I've gone back to cooking on the stove top as I don't know what to buy.
It died - I'm sad
Loved it but after approx 2 years the display started to go and this morning (about 3 months after display started to go) the whole unit failed. Seems to be a common problem. Don't know what else to buy though as when it works it is great.
It was great...
I've had the the Cuisinart Slow Cooker for just under two years. Bought it as we were told you could also use the pan on the stove. Well that was false to start with. Was working great up to a year, used it for everything: curry, brisket, lamb shanks, pulled pork.
Then a few months ago the display started to fade, as i've just read from many other reviews. Just yesterday it decided to give in completely.
Read the Contact us form 'If out of warranty buy a new one.' AWESOME!
I will be buying a new one, but definitely not Cuisinart. Sunbeam and Breville have service centres so I will be sticking to those brands!!!!!!!!
NOT happy. Display function not working
I bought a Cuisinart slow cooker 2 years ago because of it's programmable function. Now the display is no longer working. It was an expensive purchase at the time -I was prepared to pay because I use a slow cooker frequently. It is now out of warranty. I Am NOT happy But it is the best slow cooker on the market.
Questions & Answers
Could any one who has the Cuisinart PSC-650A Slow Cooker please tell me if their glazed pot has any pin head sized bubble holes in the glaze? Mine does have quite a few, both inside and out (it came like that) and I'm wondering if this is normal or something that will effect the safety or longevity of my glazed pot? Also, has anyone done any research to find out if these glazed ceramic pots are lead and cadmium free? Thank you.
Mine has a few minor imperfections which don't appear to affect its functioning in any way.
When I turn on the unit, an E1 message comes up in the LCD screen. There is nothing in the instructions to explain what this means and the unit cannot be turned off or programmed. Any ideas?
1. Return your unit to your supplier asap and see what they will do for you.
2. Call Cuisinart directly asap and discuss return/repair under warranty.
|Category||Slow Cookers||Slow Cookers||Slow Cookers||Slow Cookers|
|Keep Warm Setting||Yes||Yes|
|Dishwasher Safe Parts||Yes||Yes|
|Outer Body Construction Material||Stainless Steel|
|Cooking Bowl Material||Ceramic|
|Manufacturer Warranty||3 year(s)||3 year(s)||3 year(s)||3 year(s)|
|Release date||June 2009||June 2009|
|Replaced by||Cuisinart PSC-400A||Cuisinart PSC-650A|
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