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CurrentBody
- 44 reviews
- 22 likes
Worst customer service
The true test of an online company is how they respond when something goes wrong. My experience of current body is one of poor or non existent customer service. I purchased a Sensica SensiLIFT through them. The product has a two year warranty. At eighteen months it ceased working and I contacted Sensica who said to contact the seller. I contacted CurrentBody within the warranty period from when the product arrived to me because even though I paid for express postage it took over ten days to reach me. I had a paper trail to confirm this. They re...
Read morefused to honour the warranty. Very non existent service. Sometimes they don't even bother to answer emails. After many emails to both CurrentBody and Sensica - Sensica (but not CurrentBody) agreed to replace my device and said they would inform CurrentBody to do this. Emails come from different people within CurrentBody and they don't seem to know what previous staff have written. Really the poorest customer service I've ever come across. Finally the replacement arrived but I got an email from Current body saying they wouldn't honour any warranty on the replacement product which is just PLAIN ILLEGAL in Australia. You must offer warranty with a replacement product and begin the warranty from the time of replacement. I would never deal with Current Body again. Ever.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Date PurchasedJanuary 2021
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Details
| Category | Online Shops and Beauty Product Retailers |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $200.00 |
| Types of Products Offered | Body Care, Hair and Skin Care |
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Update, after months of emails back and forward to both Sensica and CurrentBody they agreed that CurrentBody would replace my device. I was instructed to send it back which I did according to the inst...
Read moreructions CurrentBody gave me. I then received an email saying that because my device had been discontinued for a newer model and I would have to pay the difference between my device and the newer model - so no - they weren't going to replace it after all - not without me paying. It's not my problem if there is a newer model. Under Australian consumer laws they are still responsible for replacing the device. Every time I email I get its from a different person. There is no consistency. It takes them days to return emails.