Failed to deliver correct Chairs and Table leg scratched.
Very unpleasant experience and poor customer service. I purchased a Dining Table and ten chairs from Custom Design at Hills Super Centre in September 2020. I’m told there is a 6-8 week wait. After 6 weeks I am delivered my table and ten ‘loan chairs’. These chairs are both different model and stain. I notice that the table leg is scratched and I'm told they will fix it when my chairs are swapped out. Fine, I accept this. Fast forward to February 2021 and the scratch is repaired and my chairs get replaced. But they are the wrong model. Different...to what I requested. Another few days go by while they try to get the chairs I ordered and now I'm told that the chairs I chose are no longer available, discontinued. I had the option for a full refund and return the furniture within the week. So am I supposed to sit on the floor while I wait another 8 weeks? Very inconsiderate, dishonest and no empathy to the customers expectations. Would have been nice to know when furniture is discontinued BEFORE you sell it. Would have saved me a lot of hassle and anguish.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining and Sofas|
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