Reviewer Photos & Videos
Very happy with the quality of the product. It arrived quickly and the best thing is you get notified for any last minute changes.
Will definitely purchase again.
The product is great and if there is any problems the company are very quick to respond and very professional about it all and just to let you know I'm not doing this review for the discount they are offering I'm doing it because I was so happy with everything
Exactly what I wanted
Our custom dog collar arrived today. I am so very happy with this purchase it is exactly what I wanted. Looks amazing. .Arrived quickly, and was well priced. It’s also very well-made. Thank you so much
Great product !
Beautiful colour ( same as shown in the example ). Nice and soft, yet strong. Very happy with the product. Thank You :)
Good quality products
Good quality and style
Received on time
Will recommended to friends and my Juno look handsome with the collar. Thank you.
Disappointed on several levels
Received my order today (after 3 weeks) of a small deluxe padded collar for my chihuahua plus two harnesses. The small collar is so thick where it folds over to adjust that he can't put his neck down when resting without it hurting him. It forms a huge lump thats just not comfortable for a small dog so its unwearable. The light blue denim with sparkle harness turned out to be a muddy beige coloured denim with ugly orange stitching - not blue denim coloured at all as the picture shows on the website. Both I had embroidered but the embroide...ry wasn't in script like the pic on the website... nor was it even centered!! Its crooked, looks cheap and not well done. I also paid for two matching leads. They do match in colour - but the leads have huge heavy clips/buckles on them which is meant for restraining a much larger dog. They are way too heavy for a small dog like my chi. Obviously if you order an extra small harness you expect the lead to match in size. I have a harness for a chihuahua and a lead for a doberman! Ridiculous. So the harnesses don't match the photos in the description, the collar is unwearable and the leads are unusable - people should be aware.
The collar gave us confidence while travelling around Australia as we knew her microchip would not be useful in remote locations. Sturdy, dries easy and gives our girl a great look! Our children love getting involved in choosing colours and writing for her. Thank you!
Great all round!
I had a call when Max ran off after his dad's car
Good collars I knew ....after over 10 collars bought.
Best collars and leads ever
the name on their collars is a godsend for our dogs safety.
They are soft and comfortable and dry quickly.
Looks great on our puppy!
Very pleased great product and good service. Looks like the collar wil last for a long time. Would certainly recommend
DO NOT BUY!!! RIPPED OFF $100s
DO NOT BUY! I I’ve been waiting weeks with emails ignored and phone calls now being declined! Refused a refund wen I asked telling me they sent items and would send me tracking number! Still weeks later no tracking and no items! Emails phone calls etc all ignored! It’s been almost 2 months! Clearly I will never see the products I purchased being portable pet bottles in excess of $100! Also putting a complaint in with fair trade this is no way to run a business ripping people off
We saw one of these collars on a dog at a cafe we were sitting at and signed up for our own online. There were lots of options to choose from and the process was easy. There was a little delay on delivery (guessing more to do with the pandemic than service), but it's customised and personalised so I could appreciate that. The workmanship is great and hoping the longevity is there as well. Would totally recommend them and can't quite gather why there's any negative reviews based on our experience.
Awesome product and customer service!
Love the classic bamboo collars which are so soft but durable. Fantastic customer service when I made a mistake on my order. I will order again for sure.
We love our collar!!
Fits perfect, comfy material and suits my dog superbly hehe! Thanks so much!! Would definitely recommend these collars. Awesome xx
Excellent - very soft
A soft texture for wear and clear to read embroidery collar.
Ours had a manufacture fault and it was replaced immediately with a brand new collar.
Questions & Answers
I got my new dog collar yesterday and it looks great but it’s too small
It’s the largest size and he is a bulldog
I haven't even got mine yet, ordered a month ago, it appears as though this person (mint and temple based in Hong Kong) has somehow harvested the identity of an authentic Australian company I have been purchasing from for years. If you do manage to get an actual response from a human being, please do let me know, cos I feel at this stage that I am gonna need to say goodbye to my $28 :-( xm
Yes I’ve tried to find a phone number without any luck at least I do have a collar even if it doesn’t fit. It took 4-5 weeks so hang in there you might still get yours
Hi just wandering when my order 009399 will be shipped off. I expect a tracking number and after reading recent reviews, I will not hesitate to take this further if I do not receive a reply. Thanks
I can't get any info on collars ordered on 8/3. Via fb messenger and email they repeatedly say they are short staffed and behind. Order is still unfulfilled so I filed a dispute claim for two collars with Playpal. They take your money and don't ship. How can I get a response from this scam?
Even if you get a response you'll only be lied to. They don't answer phones or emails, only seem to answer via messenger from Facebook. They won't reply to PayPal either. I'm in the same position with a case opened and PayPal have told me just to "sit tight" as I'll get my money back if they don't provide tracking and/or proof of delivery within 10 days of case being opened. This company will just keep lying to you saying there is a backlog but your collars are coming to stop you from taking further action but don't listen to them, go for the jugular and get your money back! If you paid with PayPal go straight through to opening a claim - I'd just about guarantee you'll be getting a refund rather than your item as they are definitely scammers. Have a look on Ebay you'll find the same products for half the price these people charge listed there - they are coming from China so you're better off to order off Ebay and only pay about $7 for the collar, you'll have the same long wait but it will be much cheaper! No use paying extra $$$ when you don't get quicker service is there?
I actually received the collars about 8 weeks later. I had already ordered another set from LLBean which were quite expensive but great quality. Now each dog has two.
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