They must not know how to use technology.
They don't reply to text messages, they don't reply to emails. And they don't pick up the phone.
The one time they responded is when I ask for a date they first specified, then they replied, sorry we are not in your area please.re-schedule.
Learn to respond.
I'm a tenant in a rental apartment in Melbourne CBD and they have harassed me for 6 weeks.
They will send you an email and an SMS and their system gives you options A, B, C, C is reschedule.
If you do text back with C then they will not contact you until the next week, when you will receive an identical email/SMS. If you repeat then the process repeats.
I think this is why they are called Cyclic maintenance.
They haven't replied to my responses to their SMS messages, or my emails, which tell them exactly when I'll be in and how to get access to my apartment.
Worst Customer Service-- Belittling, Rude, Nasty
I received an SMS from Cyclic Maintenance on 5th January stating that my real estate agent had scheduled smoke alarm servicing on 10th January. The problem was, I moved out 7 months ago! I tried to call the phone number they included and it was never answered. I left a number of messages asking to be called back to discuss the situation. No one called back.
On the 9th January I received another SMS identical to the first asking for the same options to be replied to. I once again tried multiple times to call (voicemail) and left messages. I a...lso emailed them regarding the issue after googling them and getting what I assumed was their email address. Once again, no acknowledgement of my messages and no response. On the day they had scheduled the service, I decided to hit reply on the message and type out a message telling them to call me immediately about their message. I received a message from a different number saying "No further contact will be made. This property is not serviced by us." I replied stating that they could easily have responded to my phonecalls and messages and that I had been trying to contact them. They then entered into an exchange of messages, rudely stating that they HAD responded to me and claiming to have been closed since the 22nd December (and not opening until 16th January), the next part is where the messages became rude and condescending "calls are being monitored off site and being returned based on urgency. Do you honestly believe you fall under the category of urgent???" (actually using that many question marks). I told them that when they have sent a message regarding scheduled servicing the day before it is due to occur, it does indeed elicit a level of importance. "Really? Of teh 700+ calls a day we receive, you expect us to prioritise a person who is not even a customer? For a property we don't service? Obviously you don't have any experience in business." I reminded them that they had sent a message the day before clearly stating they were going to service the property and that indicated that they actually DID service the property at the time I was trying to make contact. I made it clear that experience in business is not necessary to identify poor customer service. At this point, I blocked their number as I felt I had made my point and I was not prepared to take any more of their bad attitude toward someone trying to resolve an issue (and save them wasting time going to a property I thought they were still expecting to service). I then received a final message from them:
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