Customer service dept sorted out my order and bike was delivered quickly :-)
I ordered a De Rosa R838 from the Cycling Express website. Great price! After completing the online purchase the screen went immediately to the home page and I received no confirmation email. I was concerned the order had not gone through so I phoned to check. The guys were polite and said they would chase it up. I was emailed back from their customer service department and after providing the information again, they managed to track it down in their system.
I don't know what caused the problem but Ken sorted it rapidly and efficiently. I was...
Cycling Express customer service review
I have been shopping around for a new pair of wheels for my road bike and after trolling the usual online bike sites I came across Cyclingexpress.com. They had the wheels I had picked but they were dearer than another UK site so I asked them to challenge the price. They came back with a better price so I started to investigate the companies credentials. I read some reviews on this site, there was the usual mix of complaints and some comments saying you never hear from happy people so I thought I would write up my experience.
So far I am impre...
Top notch bike store
If you're buying a bike this is the place to go. I've bought more than 6 bikes for fam & friends and always got a great deal. Been riding my Azzurri Forza Di2 for over a year now and recommend it as a great bike. Bought a De Rosa R838 for my son a few months ago, nice looking bike! He doesn't ride during the week so I've take it out a few times and have to say it's a great looking bike. I've recommended cycling express to all of my riding group and many of them have purchased from here since. See you out there , Terry.
I have used these guys before and after their restructure and am happy to give them a plug. I love my AZZURRI and the prices on accessories and components are competitive if not the cheapest. I've only once had some things arrive late but that was before their restructure and they kept me informed on the delays. I had no trouble swapping a couple of items that were the wrong size for me. I'm just hoping their range gets more extensive soon
Excellent price and service
Range of stock is still small but improving
I finally took the plunge and purchased something from CE. Absolutely a competitive price vs all the OS sites and new level of confidence that you are dealing with a local company. I read a few of the reviews around and was rather concerned. This was made worse when I had a bit of a bumpy experience. However, I guess I wouldn't be able to write this review with as much confidence if I hadn't faced a challenge....so the guys at CE jumped in resolved the issue really well and kept on at me until I was happy. From my experience I would suggest that these guys are looking the goods.
Good prices but good service
Transaction fee challenge (which was resolved)
I have purchased from cycling express .com several times over the past year and have found the service spot on.
I purchased recently using the price match system they have and got the products much cheaper than Wiggle or CRC. My items were shipped DHL express and got to me pretty quick.
I'm eyeing my dream bike a colnago M10 frameset that they have on sale. but need to convince the wife so just bought her a colnago ladies bike that they had on sale.
Good consistent service
Good quality shop and online store
Last year I purchased an Azzurri road bike, pedals and some other items from cycling express. The price was lower than their competitors, including the UK sites. The bike has been great and I have since recommended several of my friends to this shop. I have been happy with their service both by email and phone and recommend them to anyone looking to purchase a road or mountain bike. I live locally but have made some purchases online.
The price and service is excellent and better than the rest
Great customer service from new management team
I ordered some lights and when they hadn't arrived I sent an email, this was on a Saturday afternoon. I didn't expect a reply over the weekend but was surprised to get an answer within an hour of sending my email. I was told when the lights were posted and when to expect them, they arrived within that window.
Cycling Express have new managers and the new guys are obviously fair dinkum about providing good customer service. They seem to be working hard to run a great business and I will be using them again.
Great deals and very impressive communication, customer service
I will be frank. I was initially disappointed. Then I spoke to [Personal Name Removed] at CyclingExpress. His communication has been superb and has patched up the damage cause by the previous team. Based on [Personal Name Removed] efforts alone my attitude has changed from never shopping with CE again to happily buying as long as I know [Personal Name Removed] and people like him are there to help. Great work!
Very good communication and commitment to customer service.
Old team dropped the ball and if I hadn't followed up and managed to contact Daniel who knows what would have happened.
2 order shipped to my door in just under 3 days
Cycling Express relaunched there website last week (they've been telling us about it for over a month so it was about time) and I've just tried it. Price are actually cheap across the board than Wiggle and CRC and I only had to order $50 to get free shipping. First ordre came in 3 days and second was dispatched in about 12 hours and came to my door 3 days later. That is not super fast but it is fast enough for my needs.
THe only issue to report was that the DHL courier did require a signature so that oould be an issue for some who are not at h...
Happy with my bike
I purchased an Azzurri mezzo 90 ultegra di2 bike from Cycling express and have had no problems. I am quite surprised about some of these review as my friends recommended me to this site and I've had no problems. The bike arrived within 8 days which seems reasonable and came packed well enough that nothing was damaged.
I've since ordered from them in the last week and my order was dispatched w2ithin 24 hours so nothing at all negative to complain about.
fast shipping, a phone number to call if you need
new website is a bit clunky but not to bad. search on website could be better
More than happy to take $6300 off me to buy an azzurri mezzo di2, was told if there was ever a warrenty issue it would take no longer than 3 days to replace a frame, because they are the manufacturer. Well this all sounds good until that warranty time comes 3000km later. First it takes 2 weeks for them to even check if the frame was cracked, which I showed them when I took the bike back! They told me they would call when they had a frame, that call never came, more call only to be told there were no frames available in Australia, so then told w...hen [name removed] the owner is in Taiwan at the factory that is his job to find me a frame. Now 2 months on surprise surprise no frames available, no return phone call from the sales man when promised, then 3 months later got told maybe another 4 weeks for a frame but they couldn't guarantee that time. They then decided to offer me a base model de rose frame for $300 which i decdeclined due to the fact my mezzo was supposed to be the top model. Then was offered a de Rosa merak which I accepted, only because they couldn't give a time frame on azzurri frame, so still had to pay $250 for something I shouldn't have had to, a joke of a company, been deleted off facebook by them because of these same honest comments. Would be nice to get the money back off them which I shouldnt have had to pay! they can delete negative comments but they stop me telling all the members at my bike club about what happened, which is one of the biggest clubs In melbourne, nothing like word and mouth! I still have my receipt if they would like to refund my money, but wouldn't expect any replies like usual. Be warned
Fake referral program
I and my mate were planning to buy two carbon bikes from these cyclingexpress.com and we plan to go one at a time with the purchase to see how first bike works nad looks like. We ordered this bike and simultaneously referred my mate to get this bike. Cycling express have a so called referral program where you get 5% straight away to your online account once you refer a friend.We bought the bike for over $1000 and waited for this referral commission to buy second carbon.I called them 3 times and first had word with [name removed] so supposedly s...aid will fix it and I will get 5% asap after talking to web developer. 6 weeks later I called again and the lady on the phone diverted call to a cellphone and kept on hold for 30 mins. I got [censored word removed] off, disconnected and called again and said I don't have time to stay that long. They committed a callback and never called back ever. It just not happened one,two but three times in 2 months.Now, I have given up and dropped idea of getting second bike from these guys. These guys are just fake. Worst customer service I have ever seen even compared to any overseas call center. I had at least 5 people at work looking ahead with the purchasing this carbon bike but minds are changed now. I would suggest you to make sure if you are buying something from here and if there is a problem, Live with it or forget it ! Delivery was surprisingly good Worst customer service, Fake refer a friend program, No callback or ownership, will never buy again
They claim to be cheaper than their overseas competitors... Well you might save a dollar but youll be waiting for weeks with the delivery... From what i gather they are a far smaller operation than wiggle, probikekit, ETC.. Obviously this company has a great IT guy who has pretty much copied the wiggle site but unfortunately the company doesnt have the infrastructure to support it..
Reading the other reviews it seems to be the same story..... Unfortunately i didnt do this and have to pay the price....
horrible service both delivery and on the phone
bad customer service
Dealt twice before with cycling express with no problems, but the last order, they send me two 650ml water bottles instead of the two 1ltr ones ordered and omitted a helmet hat all together. After several emails and phone calls and promises of credit, replacement with out of stock item and lame excuses like our accountant is on holiday(he got married, very original), I am still waiting two months later...
gone back overseas to wiggles
would support local business
no confidence in buying from again
Overcharged and Misleading Advertising
I was drawn to this website by an email advertising “Free Shipping” as part of a sale. With no caveats or small print on the ad I assumed this meant free shipping on any purchase instead of the free shipping on orders over $100 which is their standard offer. When I got to the checkout though I found the $10 shipping charge still applied, I decided to go ahead with the order anyway as with the sale price and the extra 12% off they were still the best price going at the time.
The shipping time was OK, a couple of days longer than a package order...
Negative experience , caveat emptor !
Deceptive and unreliable Customer service The shop advertises very attractive prices for Maxxis Welter Weight tubes on Bikeexchange . I was unpleasantly surprised when the sales person added more th...an 25% to the cost for some unknown reason. I showed him the advertised price , however the response was absolutely ambiguous : “ We don’t update the price on Bikeexchange website. “ Normally, the store will sell the item based on the advertised price and will update the pricing, however the store’s approach preferred to try to rip me off. I was a...ppalled by the arrogance of the staff . At the bottom line , I don’t care to pay a few $ more. However, Cell Bikes doesn’t deserve to be in a business due to unscrupulous business practices .Thumb down ! Deceptive and unreliable Customer service
purchased a bicycle for an excellent price
I purchased a bicycle for an excellent price from cycling express 4months ago (just before Christmas) and very pleased so far with the advice I was given regarding purcahasing the correct size as.
Friends have since asked me what I payed for the bike and it I've found i payed significantly less than they did for the same level of quality.
I initially purchased because it came with a 40 day money back return policy but after only a few rides I decided there was no need to use this.
40 day return policy. THe bike came pretuned and mostly prebuilt. Value for money compared to other stores.
Slow to respond, Very Slow shipping & difficult to deal with.
Extremely Disappointed With Their Service.
Over the last few months, I have been trying to get a resolution over a Verite Team S bike which I purchased in December. The bike I was sent was a dirty 2nd hand bike with a lot of damage to the bike. Obviously not a new bike. They tell me to email them the details, which I do, but they will not bother to reply. Calling them directly is also quite difficult, as they palm you off to other staff and you have to start the process all over again. All together my experience with Cycling Express has been l...
Very pleased with my Mezzo - Azzurri Mezzo Team Pro Carbon Road Bike
Very pleased with my Mezzo which I have been riding now for almost 12 months. Bought by chance on a visit to Australia and got an excellent deal. Better bike than I expected. Climbing, cornering, handling all excellent. Durablility has been very impressive. Overall very very pleased with the bike, it looks fantastic and is a real head turned (and with Cycling Express). Thanks guys.
Questions & Answers
I'm contemplating whether to enter my Visa card details on the check out web page......
the "padlock" is missing on my Safari browser......
As I'm not a computer guru....
Can anyone resolve my doubt if the web page is secured & safe?
Our website uses extremely safe encryption coding devices that prevent any of your information being stored with third parties. We also don’t store your credit card details when you purchase so you don’t have to worry about those being shared with anyone else.
We have several hundred orders each day from all around the world and have never had any problems with fraud or any safety issues.
Sam @ Cycling Express.
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