Ordered some high quality bib shorts that were on sale. Was contacted more than a week later to say they were not available but would I accept an alternative design bib short from the same manufacturer which I reluctantly agreed to. When they arrived another week later, they were waist shorts of much lesser value and not in the correct size. I have since sent photos of the incorrect item and they have still not sorted it. It is now 25 days since my original order was placed and it has not been resolved nor have they been in communication regarding resolution.
Avoid like the plague, along with Azzurri products
Both the Azzurri Bike and Cycling Express website (Cycling Express are an agent Azzurri bikes) claim that ALL Azzurri bicycle frames are covered by a lifetime warranty. Frame in my 6 year old Azzurri Tigre cracked in multiple ara and I made claim to Azzurrri which Cycling Express were handling. After been told that they would replace frame, I was then informed they no longer make Tigre but could repace with another model. Then told only have other models in XL or S size but could have another brand frame with "reasonably" changeover price. Fina...lly (3 weeks later) inform that because Black Friday sales were pending, deal no longer on table. These guys are crooks and their lifetime warranty claim is both false and misleading, and warrant reporting to ASIC
Wrong item sent and then no refund provided as promised and now radio silence
Bought some Shimano pedals and brakes were sent. I was instructed to send back and agreed to a full refund plus postage cost which has still not been provided. It has been weeks of no response even though the brakes were received by cycling express.
Disgusting Aftersales "Service"
Purchased an Azzuri Pro XL which apparently comes with a lifetime warranty. The frame has cracked and they are now offering a Verite frame or an Azzuri Forza size L replacement. I'm 6ft 4" and purchased the XL to suit my height however they are disregarding thing.
This has been an ongoing saga for over 1 year in which i must admit I was only able to find the receipt 6-9 months ago. This is not an acceptable time frame for a resolution.
And they are asking they i pay $200+ for the replacement frame to be shipped.
Disgusting, won't be purchasing through them in future.
The carbon frame on my Azzurri Forza supposedly had a lifetime warranty from Cycling Express. However when the frame cracked due to a manufacturing fault, Cycling Express refused to honour their warranty and, because they are now off-shore, they just wave two fingers at Australian Consumer Laws.
Cheap bikes, maybe, but lifetime warranty is a joke. Get what you pay for!
Fortunately I did not purchase from this organisation. I was on bike exchange and saw a frame (cinelli) advertised for $1700 so I inquired about the frame and was told it would come from Taiwan and freight would be $200.
I went to their website where it indicated that they started in Melbourne and had some centres in Victoria so I asked if I could collect. I was advised that I couldn't and because the bike was on bike exchange I indicated that they shouldn't advertise at $1700 if it can't be posted at that amount. I also indicated that I...thought $200 was excessive (based on past experience with UK sites). [name removed] from Cycling express indicated that 200 was reasonable and my parents must be disappointed with my reading and maths ability. This is not an Australian site it operates out of Taiwan and is a disgrace. I'm glad I'll have the pleasure of taking my business elsewhere.
I have bought several Azzurri road bikes from Cycling Express.
I have recently had a problem with one. I had to send the frame back (to Melbourne) for repair and expected it to be repaired (minor repair which I could have done myself but warranty would then be voided) and returned within a week or so. At the end of a couple of weeks, I rang the Melbourne number and it had not been given the go ahead by Cycling Express to be repaired! I got in touch via email to cycling express and it then got repaired. I then had to pay to get it back!!!
Boardman TT Frame Issues. Cracking On Rear Stays
Cycling Express is a major disappointment. Purchased a Boardman Elite 9.8tt frame in September 2013 & have 2 cracks in the rear stays where the bottom bracket assembly joins the stays. The cracks have slowly developed but now have become noticeable & I am concerned about complete failure. Have advised Cycling Express & they are refusing to accept claim stating that manufacturing defects normally occur in the 1st 12 months. The frame is covered for a full 36 months. Have also taking up issue direct with Boardman but very disappointed in the overall experience. Will be seeking legal action if matter not resolved but be very careful about dealing with these people.
Warranty claim on Time X-Presso 12 Titan Carbon Pedals
I purchased a pair of Time X-Presso 12 Titan Carbon Pedals, which weren't cheap. To cut a long story short I am on my second pair of of pedals (the first replaced under warranty) and the second again has resulted in a crack in the casing after 2 months. I returned my pedals to Cycling Express on the 9th July to their depo in Tullamarine for transfer to Singapore so they can be sent to Tim for Warranty inspection. As of the 2nd Aug they are still in Tullamarine. I have made several attempts to get this resolved quickly but have failed on all accounts. The only way to contact these guys is via email.
28/01/14 docket no 1140 served by hw
went into bayswater store to buy some items that were supposed to be in stock.
None of the items i wanted were available.
So i settled on the alloy 3t ergonova bars, as the carbon ones were not in stock.
Get home and i have been charged $280.00 for alloy bars!!!!!!
I guess i should have checked the docket, sio i'll wear it.
But other potential customers beware, check your receipts carefully at time of purchase
of the seven items that your website said you had in stock, not one item was available.
I bought 4 items that day to the value of $400.00.
This is the last time i purchase anything from you
Pathetic! Do not waste your time!
Brought a bike bag online from this store. A black and white advertised zipp bag however got delivered a red and black bag! Emailed them and their excuse was they put up the wrong picture!
So besides the fact they were false advertising I then got offered a $30 gift voucher to use from this online store and only a $20 refund or I send it back(having to pay out of my own pocket to send it back) what a joke! They offer me $30 voucher to spend on something else that is false advertised but they will only give me a $20 refund for a bag that was falsely advertised!
Do not buy from here!
Cheaper in price however I now know why!
Totally different bag as to what was advertised
Poor customer service
I bought a De Rosa bike from Cycling Express from their Bayswater store by phone order and was assured I would get a new bike (not a display unit). When it arrived I noticed a price tag on the bike, the supposed white handle wraps had a greyish tinge on them ....this was not a new bike. Was also talked into going for a medium frame which is not recommended for someone who is 182cm. Sent the bike back as it was not suitable. Today just received replacement. Another display bike rather than new bike I wanted and insisted on. Had another price ta...g on it and the handle bar wrap was damaged. It was also packed poorly and the front wheel axle was sticking out of the box when it arrived. After all the issues I had with the first delivery, you think they'd be a bit more careful to get this one right, but not so. No owners manual, no customer care, nothing. Price of the bike was great Poor service, poor advice, poor customer care, poor response especially from the manager
More than happy to take $6300 off me to buy an azzurri mezzo di2, was told if there was ever a warrenty issue it would take no longer than 3 days to replace a frame, because they are the manufacturer. Well this all sounds good until that warranty time comes 3000km later. First it takes 2 weeks for them to even check if the frame was cracked, which I showed them when I took the bike back! They told me they would call when they had a frame, that call never came, more call only to be told there were no frames available in Australia, so then told w...hen [name removed] the owner is in Taiwan at the factory that is his job to find me a frame. Now 2 months on surprise surprise no frames available, no return phone call from the sales man when promised, then 3 months later got told maybe another 4 weeks for a frame but they couldn't guarantee that time. They then decided to offer me a base model de rose frame for $300 which i decdeclined due to the fact my mezzo was supposed to be the top model. Then was offered a de Rosa merak which I accepted, only because they couldn't give a time frame on azzurri frame, so still had to pay $250 for something I shouldn't have had to, a joke of a company, been deleted off facebook by them because of these same honest comments. Would be nice to get the money back off them which I shouldnt have had to pay! they can delete negative comments but they stop me telling all the members at my bike club about what happened, which is one of the biggest clubs In melbourne, nothing like word and mouth! I still have my receipt if they would like to refund my money, but wouldn't expect any replies like usual. Be warned
Fake referral program
I and my mate were planning to buy two carbon bikes from these cyclingexpress.com and we plan to go one at a time with the purchase to see how first bike works nad looks like. We ordered this bike and simultaneously referred my mate to get this bike. Cycling express have a so called referral program where you get 5% straight away to your online account once you refer a friend.We bought the bike for over $1000 and waited for this referral commission to buy second carbon.I called them 3 times and first had word with [name removed] so supposedly s...aid will fix it and I will get 5% asap after talking to web developer. 6 weeks later I called again and the lady on the phone diverted call to a cellphone and kept on hold for 30 mins. I got [censored word removed] off, disconnected and called again and said I don't have time to stay that long. They committed a callback and never called back ever. It just not happened one,two but three times in 2 months.Now, I have given up and dropped idea of getting second bike from these guys. These guys are just fake. Worst customer service I have ever seen even compared to any overseas call center. I had at least 5 people at work looking ahead with the purchasing this carbon bike but minds are changed now. I would suggest you to make sure if you are buying something from here and if there is a problem, Live with it or forget it ! Delivery was surprisingly good Worst customer service, Fake refer a friend program, No callback or ownership, will never buy again
They claim to be cheaper than their overseas competitors... Well you might save a dollar but youll be waiting for weeks with the delivery... From what i gather they are a far smaller operation than wiggle, probikekit, ETC.. Obviously this company has a great IT guy who has pretty much copied the wiggle site but unfortunately the company doesnt have the infrastructure to support it..
Reading the other reviews it seems to be the same story..... Unfortunately i didnt do this and have to pay the price....
horrible service both delivery and on the phone
Questions & Answers
I'm contemplating whether to enter my Visa card details on the check out web page......
the "padlock" is missing on my Safari browser......
As I'm not a computer guru....
Can anyone resolve my doubt if the web page is secured & safe?
Our website uses extremely safe encryption coding devices that prevent any of your information being stored with third parties. We also don’t store your credit card details when you purchase so you don’t have to worry about those being shared with anyone else.
We have several hundred orders each day from all around the world and have never had any problems with fraud or any safety issues.
Sam @ Cycling Express.
Get an answer from our members and Cycling Express representatives
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