Customer service dept sorted out my order and bike was delivered quickly :-)
I ordered a De Rosa R838 from the Cycling Express website. Great price! After completing the online purchase the screen went immediately to the home page and I received no confirmation email. I was concerned the order had not gone through so I phoned to check. The guys were polite and said they would chase it up. I was emailed back from their customer service department and after providing the information again, they managed to track it down in their system.
I don't know what caused the problem but Ken sorted it rapidly and efficiently. I was...
I have used these guys before and after their restructure and am happy to give them a plug. I love my AZZURRI and the prices on accessories and components are competitive if not the cheapest. I've only once had some things arrive late but that was before their restructure and they kept me informed on the delays. I had no trouble swapping a couple of items that were the wrong size for me. I'm just hoping their range gets more extensive soon
Excellent price and service
Range of stock is still small but improving
2 order shipped to my door in just under 3 days
Cycling Express relaunched there website last week (they've been telling us about it for over a month so it was about time) and I've just tried it. Price are actually cheap across the board than Wiggle and CRC and I only had to order $50 to get free shipping. First ordre came in 3 days and second was dispatched in about 12 hours and came to my door 3 days later. That is not super fast but it is fast enough for my needs.
THe only issue to report was that the DHL courier did require a signature so that oould be an issue for some who are not at h...
Very pleased with my Mezzo - Azzurri Mezzo Team Pro Carbon Road Bike
Very pleased with my Mezzo which I have been riding now for almost 12 months. Bought by chance on a visit to Australia and got an excellent deal. Better bike than I expected. Climbing, cornering, handling all excellent. Durablility has been very impressive. Overall very very pleased with the bike, it looks fantastic and is a real head turned (and with Cycling Express). Thanks guys.
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Great concept - execution needs improvement
I've used CE for a few orders, the largest being a bike. They're good with very competitive pricing and reasonably quick delivery (compared to OS online stores) but could be quicker considering they are local.
Occasionally items which I've "successfully" ordered are out of stock at the time of delivery, or no longer stocked. Maybe the website needs to be more automated to be in sync with stock levels. Plus stock needs to be reserved and allocated when delayed by part orders, so that the items do not get onsold to someone else in the inter...im. The website somtimes has conflicts with items/pricing, which I find very confusing. Despite the above, I am happy overall with CE and think that we should support them, being a local online supplier competing with the larger OS outfits. Plus their prices are competitive too. Go CE!! Australian (support the locals!!), competitive prices, some individual lines which others can't match Website is sometimes clunky with links/prices in conflict
Price good, delivery slow, packing poor.
Ordered a handful of times from these guys. Prefer to buy local and support OZ. They price match which is great. Regularly don't have stock despite website saying otherwise. Delivery time is woeful though, would suggest they have better customer updating on orders. I paid for items and waited 2 weeks or more, It wasn't until I phoned that they seemed to find out what was going on. Was upgraded on equipment on one occasion which was nice. when the item came though it was poorly packaged considering the delicate object it contained. Promising business but execution needs some work.
Price, local, phone contact available
slow delivery, website stock not accurate, lack of order feedback.
Questions & Answers
I'm contemplating whether to enter my Visa card details on the check out web page......
the "padlock" is missing on my Safari browser......
As I'm not a computer guru....
Can anyone resolve my doubt if the web page is secured & safe?
Our website uses extremely safe encryption coding devices that prevent any of your information being stored with third parties. We also don’t store your credit card details when you purchase so you don’t have to worry about those being shared with anyone else.
We have several hundred orders each day from all around the world and have never had any problems with fraud or any safety issues.
Sam @ Cycling Express.
Get an answer from our members and Cycling Express representatives
|Category||Online Shops and Bike Shops|
|Offers Free Standard Shipping||No|
|Offers Repairs & Maintenance||No, Sales Only|
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