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Drew
DrewQLD6 posts
  Verified

D-Link Non-existent Warranty Department impossible to contact – Stopped working and wouldn't power up after two years. Has a limited 3-year warranty. 2 and a half years for a $249 Wifi extender is definitely not the effective life of the product. Have tried ringing the Warranty department at D Link about ten times over the past two weeks and each time you select option 3 and the phone transfers you and then automatically hangs up on you. Same if you go to other enquiries section which was option 5. Selected Option 2 Sales and spoke to a lady who tried to put me through, but couldn't, I assume she had the same issue as me, she said she would get them to ring me. Also sent D-Link an email. They rang back at 7.38pm at night and left a message telling me to call them in Singapore, because it was an international number I didn't answer thinking it was spam. Unacceptable that I have to ring an international number for customer support. Worst customer service and ridiculous warranty process. They have not followed up with me and I can't seem to contact them.

Purchased in .

  • Number of Connected Devices: 6 devices

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