Utterly delighted with customer service and with my AC unit
My Daikin air conditioner was turning itself on and then straight off. Looked around at local service people, then was told it was still under warranty, given its age. Phoned Daikin, who stepped me through how to use the remote to give an error code. I was then given instructions on what to do. When I turned the power back on, it worked straight away. Marvellous. The wonders of modern technology! This has saved me $200 at least and waiting around for a service technician. Love that equipment does self-diagnosis. Love that I can fix simple problems myself if I'm told what to do. If I ever have to replace this, my next air conditioner will be a Daikin!
- Verified customer
No protection for fan motor failure causing big $$$ repair bill
Daikin as well as a few other brands I am reliably told use the same brand of fan motor. Daikin Outdoor Condensor RMKS140EV1.
What happens is the fan motor has a 300v feed and a low voltage control circuit – under high humidity or even a bit of water vapour getting into the fan motor (supposedly sealed but not quite) creates a short across to the LV and fries some components on the control board.
also advised there's no way to protect against this even with a fast blow fuse on the LV side
and if you get a less humid spell then the fan motor t...
Excellent support and knowhow.
I visited the electrical shops noted for the sale of air conditioners. All were willing to supply me but indicated that an outside electrician approved by them, would be required to install the unit. I phoned Daikin who assured me that there own employees would do the installation. I asked if they would inspect my location, and next day two 2 employees did an inspection and recommended a model and location and gave me a quote which I accepted. 2 days later they installed the unit with a 5 year warranty and made a first class job of it. I have now used the unit in the hot and then colder weather, and can highly recommend the results. The model is FTXS5OLVMA and was installed on the 8th. March 2018.
System not cooling properly and no fault can be found
Long read but worth it if considering buying a daikin ducted system - Our Daikin ducted system (FDYQN140) is at present 15 months old and under warranty. A few months ago it stopped cooling consistently and fluctuates in temperature. The first few hours of running the system it works well (most of the time. On 2 occasions it has taken over an hr for the motor to turn on but room temperature air circulated from the vents) however after this it gets warmer and warmer in the house. It then stays this way for hours. Anywhere between 6pm and 9:30pm ...the system starts cooling the air again. This does not happen every day of use but more often than not. If I leave the system running overnight it stops blowing out cool air and it is cooler outside than in and we all wake up hot around 1-2am - baby included! Who then takes at least an hr to get back to sleep. We had to go out and purchase a $70 pedestal fan to help cool us down even with the very expensive air cond running. We recently had a 47 degree day here and my house felt like an oven, we were all sitting in front of the trusty Kmart fan. The system was set to 20 degrees and full fan on. The technician told me the system is built for these conditions and should have cooled the house. When I put my baby down for a nap I had his ceiling fan on, no blankets, just a nappy and air cond on full force at 20 degrees and it was still 26+ degrees in his room. At this time he also had a 39 degree temperature from illness. Very dangerous combination. Other examples include- * Leaving the system running while going out on a hot or warm day to keep our large and older dog cool and returning to find it is hotter inside the house than out. * Putting Baby in room for a nap and room temp is 20-21 degrees (so all blankets on) by the time his 1.5-2hrs nap is over room temp is 25 degrees. No change made to settings on system during this time. The baby monitor continuously shows the temperature of the room. * Setting system to 23 degrees. Room temp as shown on the display panel reaches 23 or 24 degrees then increases over the day.
Appalling Customer Service
Communication with this company when your unit breaks down while under warranty is almost impossible. After two weeks of calling them and being on hold for more than 30 mins, bounced around to different departments (only to have to keep repeating the story) I finally phoned the Queensland office and my complaint was forwarded to a manager. Even then it was 5 days until this manager gave the technician a list of parts to order. No prices. I had to chase that up by calling him again. I needed the prices because they make you pay for parts and labour up front and then you claim what they are willing to reimburse you later. I still have to navigate this part of their cruel process. Save yourself the angst, buy another brand.
Poor quality product and after sales service
Have previously had a Daikin with poor results. Was convinced to try them again. Purchased a brand new $3000 air conditioner as above and it was faulty. First problem technicians were not allowed on a flat roof while wet in spite the sun was shining...OH&S supposedly. Finally took 2 visits to view problem. Replacement parts not readily available to installer have to go through Daikin head office. Was taking up to 4 weeks to repair in middle of winter. Threatened agent with Consumer affairs complaint and had problem fixed in 2 days.
We bought several Daikin air conditioners the first of which has just passed its warranty date. It ceased to work and when I could finally get someone out to look at it... it was in the peak of a heat wave...they said the compressor had blown. We live in Buninyong near Ballarat. The unit has certainly not been overworked. We have very few days per year where it is required. We rarely use the heat setting on it as our home is centrally heated. I then went on line and read reviews for this product, something I now wish I had done before buying th...is brand. It seems to be very common that just out of warranty the unit has problems with the compressor. We were quoted $1860 to have it repaired. Obviously this is not worth it. The quote for a new one is not much more. I know the warranty date had passed.. by just a few weeks but I still feel disappointed and a little cheated. I guess now I just wait for all the other air cons I purchased to reach their 5 year warranty and see what happens to the compressors. It was fine while it worked Inbuilt use by
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