Terrible customer service
We've been waiting for 3 months and they can't fix our air conditioner that still under warranty. Customer service can't even manage their own staff. products still under warranty but it doesn't work,
Purchased in November 2018.
Works every time except when the weather is hot!!!
We have had this 3 phase $8,000 air-conditioning unit for 8 years. I have stopped complaining as I get no reply and I guess it is now out of warranty. But even when it was guaranteed we still got very little support and no solution. Every single year, when it gets really hot (the 'when' for which we purchased it!), it repeatedly throws the breaker and even when turned back on the compressor doesn't run, so it doesn't work until the outside temperature gets cooler and it will restart. (by then we don't need it of course). If we call the installe...r to look at it, they don't turn up in the heat... so don't see it in its failed condition. In my opinion ... as it won't work in the hottest weather I think to say "it's not fit for purpose" would not be an exaggeration. (Written: 3.30pm inside our home which is now at 30 degrees!)
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