??!
1 photo
Daikin

Daikin

1.7 from 28 reviews · View Statistics

Reviews

1.8

17 reviews
  • Product Quality
    1.6 (13)
  • Return Claim MadeYes · No (17)
Previous
Next
John

JohnSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

QUICK ACTION

published

Daikin was very quick to send a technician out to rectify the problem. I dont if they actioned this quickly due to my social media post.But it has been fixed. So I hope now there customer service staff listen to what customer is saying and grade the issue and escalate to someone that can fix the problem. I have requested a extended warranty due to the fault coming from The Daikin factory . I am yet to hear back from their Supervisor.

Incentivised ReviewNo
Return Claim MadeNo
Winnie

WinnieSydney, NSW

  • 12 reviews
  • 17 likes

Beware Poor Warranty/Customer Service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
BND

BNDGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Daikin Reverse cycle unit turns ON by itself

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Appliance Brands

Find out how Daikin compares to other Appliance Brands

Know better, choose better.

Compare all
Paul

PaulGreater Melbourne (Outer), VIC

Still waiting 2 months for warrantee repairs

published

Don’t bother. Fell apart after less than 2 years . Unable to get part . 2 months into summer and still nothing and long long waits on phone only to be told “we will ring you” but never do. Terrible service , looking for replacement

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Brett B.

Brett B.Sydney, NSW

  • 2 reviews

DAIKIN RZQ180MY1

published

We had the latest model ducted from Daikin installed, the outdoor unit failed miserably within a month of install, and now it seems a replacement of all 4 PCB boards is needed along with fans, Daikin is super slow getting parts out to fix the issue, 7 days so far and counting and the parts haven't arrived yet. For a brand new unit I have to say its super disappointing, especially when after dropping 12k on everything we had to go out and buy a portable unit to try and help.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

3 weeks old and stops working RZQ180MY1

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
NH

NHHunter Region, NSW

  • 2 reviews
  • 2 likes

Pathetic warranty replacement service

published

I have a Daikin split system which has 4 cracks in the drip collection tray. The unit is still under warranty (4 yrs old). My supplier ordered the part from Daikin and was told 7 - 10 days. Today I was told the part wouldn't be in Aus until end of Jan! What the? How can a multi national company NOT get replacement parts in to Aus for another 6 weeks? I spoke directly to Daikins service dept and they couldn't offer a solution. I suggested that instead of putting the freight on a boat maybe consider airfreight for Warranty replacement parts. Its totally unreasonable to make their customers wait 6 weeks before having the air con working again. NOT IMPRESSED AT ALL.

Incentivised ReviewNo
Return Claim MadeNo
Dirt

DirtVic

  • 4 reviews
  • 1 like

No wifi

published

Not exactly one of the cheapest units out there, the Alira 8.5kw doesn't come with wired or wireless control. Totally bizarre you would have to buy that part separately.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
kratov

kratovSydney, NSW

  • 26 reviews
  • 22 likes

controller a disaster.

published

my new apartment came with a ducted daikin aircon. astonishingly people cannot save cool/heat settings. if I want cool at 18 degrees and after select 30 for heat, the cool side of it also changes to 30.
after much research by daikin I was told that is the way it is from factory.
I said to them, perhaps 100 years ago that was acceptable but nowadays people/users/customers must be able to set the temperature we want. why do we have to change settings all the time.
very poor from the designers, the manufacturers.
I do not blame daikin people here, they are not the designers, they are not the manufacturers. I blame the japanese in japan. no wonder japan is in decadence.

Incentivised ReviewNo
Return Claim MadeNo
Appliance Brands

Find out how Daikin compares to other Appliance Brands

Know better, choose better.

Compare all
Mrs Shwezza

Mrs ShwezzaSydney, NSW

  • 2 reviews

Thinking Daikin? Think Again!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tony

TonySydney, NSW

  • 4 reviews
  • Verified customer

Part Service Unhelpful

published

We have a Daikin RZQ71LV1 which works well but the condensation pours onto the deck. I have been trying to find out if there are drain plugs I can buy to take the water away. I contacted the Australian Daikin Parts who would not answer the question or advise options. They directed me to there suppliers list which I am trying to make contact with.
If after sales mattered the maybe they could have advise a Yes/No if a part existed or maybe even provided the part number. Will now buy Daikin again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Julie

JulieGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Lowest cost to run great source of heat

published

Split system heaters are heat pumps which use a minimum of power for the maximum output. Having the main system outside and in effect the fan on the wall means they save space. Split systems also are better for airconditioning. We have found that we get about 10 years out of a system (we have several) so although expensive initially save costs over the longer term

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Peter

PeterSouth East Queensland, QLD

  • 2 reviews

continuous troubles with Daikin ducted air conditioning

published

One major failure during warranty period. Just after warranty expired, U4, U0-04, and E4 errors kept popping out one after another during 6 weeks. One of the Daikin dealers can not even keep up with such fast-paced error producing - 3 visits with nothing fixed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Lu C

Lu CSydney, NSW

  • 2 reviews

Extremely poor customer service

published

Had my Daikin for a few years, no complaints really. But when It broke just before Christmas, it took 2 weeks to get an appointment and then the technician didn’t have the right part, had to wait and other week for the part to be installed, then they lost my booking. Was in the heat for over one month. Try to file a complaint 3 times but no one cares!!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
philplasto

philplastoCentral West, NSW

  • 6 reviews
  • 2 likes
  • Verified customer

Customer Service

published

After installing a Daikin Altherma system for my new in-slab hydronic heating system. The installer had no knowledge on how to operate the product, he spent hours on the phone to Daikin trying to acquire operating instructions. In the end I also believe this system is backward when it comes to the operating controller that came with it.
I tried personally to contact Daikin customer support but it is non-existent to the customer (me).
They should educate their product suppliers about these complicated machines.
They may have a good product but have no idea how to provide customer support for the end user.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Appliance Brands

Find out how Daikin compares to other Appliance Brands

Know better, choose better.

Compare all
fairynuff

fairynuffIllawarra, NSW

  • 32 reviews
  • 34 likes
  • Verified customer

Buyer Beware

published

We purchased this split system and had it installed by a local supplier. Less than 3 years later and it's not working. Still under warranty BUT the supplier cannot repair for 3 weeks as we enter into the summer months. Apparently some form of error with the PCB???
Daikin's website in Australia goes NOWHERE.
Look at other systems and pass on Daikin products.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Vilya

VilyaMelbourne

  • 6 reviews
  • 4 likes

Utterly delighted with customer service and with my AC unit

published

My Daikin air conditioner was turning itself on and then straight off. Looked around at local service people, then was told it was still under warranty, given its age. Phoned Daikin, who stepped me through how to use the remote to give an error code. I was then given instructions on what to do. When I turned the power back on, it worked straight away. Marvellous. The wonders of modern technology! This has saved me $200 at least and waiting around for a service technician. Love that equipment does self-diagnosis. Love that I can fix simple problems myself if I'm told what to do. If I ever have to replace this, my next air conditioner will be a Daikin!

Incentivised ReviewNo
Return Claim MadeNo
See all Daikin reviews

Questions & Answers

Tony

Tonyasked

Why is my daikon turning off when in the heat setting when the temperature outside is lower than 6 degrees Celsius. This is a ducted single phase inverter Air and heat. I cannot get it past 16 degrees celsius if I am luck, basically it always turns off. I been told it’s a condenser issue, as it’s to cold to function in the heat setting. Very, very disappointed.
I appreciate anyone else’s view’s if you been having the same experience.
Cheers.
T. L.
Australia.

No answers

Get an answer from our members and Daikin representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.