From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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Just Moved to Construction!
We've just been moved to construction and whilst we're yet to see movement on site, we've completed all the pre-construction Milestones.
Our initial contact with Dale Alcock Homes was at the Essence display home in Ellenbrook. We were unsure of when we could start the process but were thinking it was at least 12 months off. We explained this to Rick who took the time to talk us through the process of building a home and advised us to speak to a broker who would be able to give us a good idea of when we could start. He took the time to meet ...us at the showroom in Osborne park to show us the standard inclusions and give us an idea of what types of things are upgrades so we could figure out our budget accordingly. We ended up starting the process a lot earlier than we thought and the most positive part of our experience has been the team at DA Homes. Our Pre-start consultant Corrine was incredibly helpful on our pre-start day and for any queries we had after we had made our selections, she made us feel confident in the choices we made but also assisted us when we were struggling to decide. This whole experience could have been very stressful but she made it an enjoyable experience and we feel so excited to see our choices come to life as our build progresses! Our Pre-Construction Liaison was Shelley and she was also incredibly helpful, she was always available when we had questions and kept us in the loop of our progress. Shelley was so helpful when we ran into issues and took the time to explain what we needed to do or to comfort us when we were feeling overwhelmed. We were moved to construction a week ago and our experience with the construction team so far has been positive as well. We're looking forward to see our build progress!
An amazing and hassle free experience!
Ever since I first discovered Dale Alcock Homes, I have had a smooth and hassle free experience thanks to my consultant, Darryn Jones who assisted me at the beginning to help design and prepare plans for my new home. Each step of the process was explained clearly and there was no doubt in what was happening. Due to myself sometimes working away from WA, my client relations manager always kept me up to date with the build and sent through photos as well. The build quality has been very good, albeit a few minor mishaps (with installing a few wron...g colour taps) which was rectified once I raised it. The cost overall was very reasonable for the spec of home and I can only thank Darryn Jones for that. Overall my experience with Dale Alcock Homes has been a positive one and I would recommend them to anyone looking to build a home in WA.
Smooth Sailing - Highly Recommend
Spencer Jones was recommended to us and I can see why. Right from the get go, Spencer was so helpful and knowledgeable and has made this whole process way easier than I could have imagined.
We signed up to build at the end of June in the midst of the craziness with the grants. Spencer discussed every last detail with us and his communication was second to none! He kept us up to date with progress, contract signing and answered all of our questions promptly. He worked around the clock to ensure that timeframes were met. You can tell he is extre...
From the minute we met Spencer we could tell that he was genuine and someone we could trust. Nothing was more important than that when making our biggest investment. We found his communication throughout the contract signing process to be thorough, accurate and honest. This is the first home we’ve built and any concerns we had due to stories we had heard about other builders were put at ease right away at Dale Alcock homes so we were able to just enjoy the process and that we have! We feel Spencer went above and beyond to secure for us exactly what we dreamt of and it’s amazing that we are about to watch it all come to life with our slab due to be poured in only a few days. Thank you to everyone at DAH for exceptional service from day one.
Great Experience With Dale Alcock Homes
I searched around a few different builders before signing up with Dale Alcock Homes. I chose Dale's due to the exceptional level of service I received form Marty Johann Jung. I found Marty to be highly experienced in custom design and highly devoted to ensuring that the home I built would be exactly what I wanted. This required several meetings after hours going through numerous options which Marty was more than happy to accommodate. The exceptional level of service has continued throughout the whole team at Dale's and the quality of build has been great so far.
I would highly recommend building with Dales.
So far so good!
Our whole process has been really great so far with Dale Alcock. From the day in the display home we met Marty we knew he would help us build our dream home on a significantly difficult block, and he really helped us understand the process, as we are first time builders with not much idea of what to do and what it involved. We are also really difficult to get hold of as both work odd rosters and are rarely in Perth together, and the DA team really helped us with that regarding communications back and forth.
we have had some queries along the wa...
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Totally happy with building experience
My husband and I could not be happier with our build. From the very beginning Dale Alcock Homes was professional and helpful. They were informative and upfront at every stage. The final cost was within budget and as expected. The quality of the workmanship was very good and the advice on colours for the interior and exterior was spot on.
First Time Builder Experience - Thanks Jeremy!
We are currently waiting for brickwork to commence on our home and would like to share the positive experience we had with the team at Dale Alcock and especially Jeremy Brooks, our New Homes Consultant. As first home builders, we were very nervous about the whole process. However, when we walked into the Soto display home, Jeremy greeted us with a smile and was open and transparent with all our questions which immediately put us at ease. His experience and friendliness really made a difference to our experience and we felt reassured that we wer...e in good hands. Not to mention his responsiveness to all our queries at odd hours of the day. We really appreciate all the hard work Jeremy put in to ensure we were happy with our plans and for things to progress quickly and smoothly. We are really looking forward to seeing the next stages of our home come to life and can't thank Jeremy, as well as the team at DAH enough :)
Fantastic Sales Consultant! - Highly Recommend Robert Hewison
We highly recommend Robert Hewison at Dale Alcock Homes for anyone looking to build their new home. We found Robert to be extremely helpful, patient and very accommodating to help us through the process. Robert has always given us the time and explained things thoroughly even if it meant a few phone calls back and forth.
We have just moved into the construction phase of our new home. We would like to commend Harry Lewer our building consultant at Dale Alcock, for the exceptional service he has given us when working through our building and design needs. His patience, flexibility, responsiveness and expertise has guided us through the many challenges of the design and pre start process. Harry was always willing to accommodate our many requests for changes and consistently provided us with sound and knowledgeable advice. Sincere thanks Harry, for your professional, friendly and super-efficient service.
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A satisfying building experience from concept to concrete...
TLDR: we are mid-build with Dale Alcock and couldn't recommend them highly enough! Our designer, Stuart Jenkins, did a fantastic job coming up with a completely bespoke design and the price came in below expectations. The rest of the team -- Gina in pre-start, site-manager Nick, as well as Shelley and Tania from the client relations team -- have been a pleasure to deal with. We are now several months into the build, which has so far progressed smoothly and we have been kept in the loop at each step. We are excited to see it taking shape!
A lit...tle backstory: as the epitome of the starry-eyed but naive would-be renovators, we had bought a beautiful but tiny character home on a large block in a great location, with the plan of turning it into a dream home for our growing family. We engaged a respected local designer and embarked on the process of moulding our fantasies into a tangible design. Initially, we were inspired by what the designer assured us could be done within our budget and we soon had several designs that we were happy with. However, things began to take an unpleasant turn when a (supposedly neutral) builder associate was brought in to provide a "guide" quote based on our designs. The prices were considerably beyond what we had been led to expect by the designer. More worryingly, it seemed that when we drilled down on any of the specifics many features of the design were not included in this quote (no carport, no front porch, no skylight etc etc), leaving us with the feeling that the final price would almost certainly be far higher still. The uncertainty and lack of transparency around this whole process left us rather deflated and eventually we decided to consider an alternative plan: sub-divide and build a new house at the back. We considered a number of builders, but when we met with Stuart Jenkins of Dale Alcock, we had a good feeling more or less straight away. We particularly appreciated the frank and transparent way that he discussed pricing from the get-go. He provided designs from recently-completed projects together with their cost, which gave us immediate confidence about what could be achieved within our budget. He was also able to provide granularity on the price impacts of various modifications we were interested in considering (e.g. higher ceilings, extra WC, right down to all the various finishings). Initially we kept our guard up, concerned that we could be going down another garden path, but we're happy to say that the final price came in UNDER expectations and all the guidance had been spot-on. After our earlier experience, it's hard to overstate just how important it is to have confidence that the numbers being thrown around turn out to be accurate. One concern we had after having worked with a freelance designer was that a large builder's in-house designer would be trying to rush us over the line with a hastily-contrived cookie-cutter design. However, we were happy to find that Stuart took plenty of time, over many iterations, to help us realise our vision. We were particularly impressed with the way he was able to rapidly incorporate our many (often contradictory) requests. It should also be said that our experience getting designs approved through the council was long and arduous (unfortunately, par for the course in our neighbourhood), and Stuart and the rest of the team were a great help throughout. As I said, we are now mid-build and everything is going well. The build quality is impressive: two-storey double-brick, with suspended slab, literally rock-solid throughout (another advantage over renovating an aging character home). We are looking forward to the finished product and hope to be able to come back here and write just as gushingly about the finished product!
Having been a little underwhelmed by the service offered by some other building companies, we have been completely happy with our experience so far with Dale Alcock Homes. From the first day we met with Jason Burns we have felt confident that promises would be honoured, if he said he would provide information by a certain date, it arrived in time. He listened to what we wanted, and provided a house design that met our requirements, found a display home that worked as the base model so that we could picture how it would all fit together and th...e room dimensions, and then tweaked away to make it work for our plot. His knowledge of the design and building process has meant he was able to incorporate our requests where possible, or could suggest an alternative that would work better for us. Everytime we hit a snag in the process, he was there to help smooth it out - we suspect he is part of a building mafia as he has a contact for every eventuality! - and ensure we kept on track to reaching our dream house. For pre-start we met with Michelle Goff and Gina Jones, who were both friendly and knowledgeable, and helped to make the job of choosing our fixtures and fittings so easy as there is a huge range to choose from at the showroom! At no point did we feel pressure to add extra items and increase our spend, but they were able to find ways for us to achieve the look we wanted with clever suggestions, and recommendations for where it was worth spending some of the budget to achieve the look and finish we want. We are now at the construction stage, and again are very impressed so far. Our site manager Vince clearly explained the building process when we met and Tania keeps us updated each week with photos of how work is progressing. Well done everyone! We can't wait to move into our new home, but are thoroughly enjoying the building process too!
A very professional building company
This is our third home build and Dale Alcock is by far the most professional company that we have dealt with. After being introduced to Harry Lewer in their Sales Department, we realised we had come to the right company, we gave him a brief and budget and within 1 1/2 weeks he came back with to scale plans, which were almost perfect and fell within our budget.
Due to the small size of our block it was a challenge to design a quality home and with Harry's help we believe we are achieving this.
Every person we have dealt with from prestart th...rough, has been professional and helpful. We have reached the lock up stage and throughout this time, we have talked with a number of contractors and they have all said that they have to do extra to achieve the Dale Alcock standards. We could not be happier with our build so far,
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Our experience with Harry Lewer!
We started by going through display homes at multiple estates and found that Harry Lewer stood out by far. He was really genuine and wasn’t pushy like the other sales reps so it was an easy decision for us. Harry was very informative about the process and what to expect from the start, so there were no surprises down the track. He suggested helpful design tips that we would never have thought of and really took the time to go through everything throughly at each meeting. We were a bit nervous about building to begin with but the journey with Harry has been really enjoyable and stress free. We can’t thank him enough for helping us build our first home!
Happy first home builders.
Being our first time building a home we wanted to ensure we were going with an affordable builder within our budget but that was not going to leave us disappointed with our decision. From the moment we first spoke to Spencer in a display home to our very first meeting with him we knew we were in the best hands possible. He was completely up front with us and laid everything out on the table so there were no hidden costs or fees and this has remained the standard of Dale Alcock throughout the whole process to date. We had meetings with other bui...lders, however it was Spencer's knowledge and professionalism, plus the reputation of Dale Alcock that won us over completely. I loved when we first started that we could have a walk through the showroom and see everything that would be included in our build as a standard (no extra cost to us). I can not fault any part of the process to date and nor can my partner who was actually a little skeptical about building as he thought it would be a painful process. Any questions we have had, have always been answered very promptly and informatively. Everyone we have dealt with to date has been completely professional and very helpful. We are now at the stage where our bricks are being laid and every single step of the way has been as simple, straightforward and as smooth and you could really hope for, in fact I would say the process has exceeded my expectations, as for being a first time builder I thought things would be far more complicated than they have been. My partner and I are both wrapped we chose Dale Alcock to build us our home.
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email email@example.com
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
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