From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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Bad experience with Dale Alcock
Hi. I am a foreigner. I chose Dale Alcock because they win a lot of award and we thought we will get a very good result from them even the price is expensive. But the Ending is the worst Ending. Here is why,
1. In the contract said Aircon suitable for the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning.
2. Lousy workmanship. We found lot of defects that need to be addressed but it is so ...
Built a non-compliant roof with no collar ties
Bought a Dale Alcock home built in 2005 that was constructed in 2003 that I am now Selling.
The buyers building inspector discovered that the roof has zero collar ties and that the roof construction my home is not compliant with the building code.
It turns out that as I am not the original owner, Dale Alcock will not fix the roof that is non-complaint with the building code. If I were the original owner then they would because the house was built less than 24 years ago.
Turns out they don't have the original drawings anymore either, so I've no ...
Uneven walls,poorly filled mortar in the bricks, cracks in the slab
Holes in the inside and outside walls,
Cracks showing in the one corner of the house
The brick pattern around the window frames not good
I only see half the house done with termi mesh
They brake the corner of the slab installing the soak-wells
Lack of consitant professional site supervision during the build resulted in a number of issues during the build that were only picked up by hiring my own building inspector, items including but not limited to structural roof timbers missing and overall lack of quality workmanship, this has resulted in ongoing call outs and repairs which they have followed through with but is still disheartening.
We won't choose Dale again
Firstly, when we built our house I probably would have written a review much like the others here - a review where you feel really happy with a brand new house and you are about to move in or just moved in. However that type of review tells other very little except that the sales process went well. You can't tell the quality of the house at this stage, so any reviews of the sales process are of little worth.
We built a custom home with Dale back in 2003. Nine years later, in 2012, I complained to Dale Alcock Homes and the Building Manager, an...engineer and the building supervisor came as a group to inspect my house. I showed them cracks from the front of my house to the rear (many rooms had cracks). I showed them wall cracks on the inside walls and the outside walls and a crack in our kids bathroom floor. At the time I didn't show them the large long crack on my ensuite floor. Many floor tiles have very big cracks. It wouldn't have mattered though. These three experts (not one but three) offered no logical reason (just theoretical reasons - see below) why my house had so many cracks. They were hoping to deflect the blame for the cracks on "it is your soak wells that probably caused it", but this was easily dismissed much to their surprise. I asked for a follow up letter about our meeting but suspect the following line in their follow up letter was copied from a building manual. "we informed you the most common contributor of cracking is due to settlement of surrounding soils, thermal conditions and the performance of dissimilar material. " How any of that general statement relates to my house who knows. For example the surrounding soils were well and truly settled when I built. Thermal conditions - Don't they build houses for Australian thermal conditions?
We intended to build a triplex on a site that was up for rezoning. Even though the rezoning hadn’t been approved yet, we signed a building contract with Dale Alcock as both us and them were positive it would go through. And then it didn’t.
Naturally, we assumed that the contract would be cancelled, as Dale Alcock wouldn’t be able to secure the permits required for the project to go ahead. So we asked them to refund our deposit, which was a very healthy $15,000.
You can imagine our surprise when they not only refused to refund the deposit, but p...
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Custom Build, some bumps in the road, now a brick wall
During the sales process we made a lot of changes to get the design exactly how we wanted and this was well received by the sales team.
We had a final negotiation during the signing of the contract and this is where we hit the first bump as we worked through this issue with the sales team but as they had handed us over we needed to explain all the issues again to the next team.
This was then the second bump as their systems and processes continued on through the process. Our contract issue had not been fixed and we proceeded to explain this to ...
Not worth the price
We have been in our house for less than 24 months and have been having problems after problems. I have really restrained from writing a review but since another thing going wrong I just had to now. First was windows (one that i paid extra 5k for), then aircon which also was an "upgrade", then also toilet smells which was a result of poor workmanship, then crappy front door lock, now burst pipe which has resulted in flooded room and wall cavity, it has also damaged my furniture which i doubt dales would pay for. I wonder what would be next. VERY...disappointing as we were recommending friends/family and was proud to be building with Dales but really this product isnt even worth 1 star especially for the price as well - so much for us upgrading specs to our home. Lets hope someone from service gets back to my email quick and get this sorted quickly before more water damage to the whole room.
Bad workmanship & No supervision
Dale Alcock Homes sealed my roof just before heavy rain, a good builder won’t do any external works on rainy day. The white stuff started coming from roof ridges in few days because the work was done in wet. I asked the supervisor to fix it, the subcontractor came and redone the sealing but he didn’t clean the white stuff instead he just painted the tiles (the white stuff had damaged more than 25% of roof). Also the subcontractor damaged the ridge alignments, it was like snake on the roof (zigzag). I asked the builder to replace the painted tiles & ridges to be realigned but all three attempts are just waste of time. There is no quality of workmanship & supervision. Talk good at sales but bad delivery.
Meh... Building is just like any other... But Expensive!
Building as a whole is never simple, so do come to expect that if you care for the house you are building; it comes with a price and frustrating experience.
Yes, Dale Alcock Home (DAH) will provide you with high quality items and great customer service during your build. But this comes with a price... The finishes and quality of house build is great and I am thankful for this along with the assistance and on demand support provided by the Client Liaison Officers. They were able to fix things along the way as they were detected and reassure ...me with their ongoing support throughout the build. The planning team was horrible, I found over twenty mistakes on the initial plan that did not reflect anything that I had previously requested and when confronting I was verbally threatened not to find anymore mistakes. Upon raising this incident with DAH I was immediately requested to cease communication with this team member and given another. Once the build is done and the final cheque is handed over things start going down hill. The painting was deplorable. If I had not been present and checking up on the build and placing things in writing it could have been a whole lot worse and much more timely. I went through three build supervisors, and continue to face problems with the paint work getting rectified this day. There is no thorough commitment to after sales service and handling with promises of people to arrange dates well in advanced so they work with both of our schedules—but nothing ever happens. Highly recommend if you do chose to go with DAH, you be thorough like any other builder. It was not as fun as it should have been after the Pre-Start experience and the quality of finishes is reflected through the cost associated with your build. They have tried to uphold their image of being on of WA's premier builders, but it isn't truly reflected once it's all done and dusted.
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If it goes wrong, they don't care.
We built a house with Dale Alcock and moved in last year and there have been multiple issues ever since we made the first payment. Poor quality of work by the tradesmen, Lack of care by the site supervisors who do their best to persuade you that a bad job is the best you'll get and the customer service staff are only punctual in contacting you when they want money. I had gotten adjusted to the fact that some of my door frames are crooked and dented and a host of other small problems that I will fix over time myself but when the 6 monthly mainte...nance came due and it took ages for someone to come and inspect (partly because the guy whose job it was had resigned/quit, they may as well install a revolving door with the staff turnover I have witnessed since starting the build). Before someone could inspect the minor repairs needed we had a really heavy rain over the course of a day and when I went to the garage I found that the box gutter for the parapet wall was leaking into the garage. I rang Dale Alcock and they sent out a roofer to inspect later that day. He said that the gutter wasn't big enough (this probably isn't true as it' a downpipe issue) and when I spoke to Dale Alcocks warranty repairs person I took ages to be told that the gutter and roof is OK and it's due to the high volume of rain we had experienced and all that water coming down the wall won't cause any damage anyway. Right. I pointed out to them that none of the other gutters leaked during the same rainfall and that the Australian Standard specifies that the gutter and down pipes must be able to withstand a 1 in 100 years rainfall event and there are charts and calculations to use and everything. I also pointed out that when I was having the soakwells installed the gentlemen doing the job noted that he didn't think there were enough down pipes at the front of the house. I checked the plans and found there was indeed a downpipe on the plans that had not been installed on the western side of the garage that could be contributing to the over loading of the 2 downpipes that empty the parapet wall gutter. I contacted Dale Alcock and they came out and had a look and said that the roofing plumbers have the leeway to leave off downpipes if they want to. I did some rough calculations (should have done better ones) and along with the reassurances of Dale Alcock's staff I accepted that it would be OK - they have warranty right? So I had the soakells and driveway installed (Dale Alcock wanted $4000 to install soakwells and don't do exposed aggregate concrete so I had a very good contractor install the soakwells for $2700 without causing me grief and they handled the heavy rain easily). The warranty department's response is this; "As for the soakwells, could you please confirm if these were installed by yourselves as your addenda and building contract states we are to connect all stormwaters to concrete spoon drains. Concrete spoon drains have been installed to comply with shire requirements and we will ensure that the downpipe is installed to connect with a concrete spoon drain."
It's been hard for me to decide how to rate DAH. I've alternated from very frustrated to very happy. I suppose the building process has been a rollercoaster ride. In the end we're mostly happy with our house but too many small issues along the way have put me off ever recommending or using them again.
DAH uses a client liaison system and we hated it. We weren't allowed direct access to our builder and had to communicate through a client liaison in the office. She lacked the technical knowledge to understand some of my queries or concerns. ...It was frustrating waiting for her to get the answers from the builder. It would have been so much easier to call him directly. There was a frustrating delay of 10 weeks waiting for bricklayers, which I did not expect from such a large company. A number of items weren't fixed by the time we moved in. Getting them fixed was very frustrating and took several months. Then we had issues again with the 6 month maintenance works. We've had works re-done 3 times and we're still negotiating a fourth visit for re-works many months later. We had five variations and they get three of them wrong. You'd want to keep a sharp eye on the variations. But overall the build went smoothly and, apart from a couple of really poor jobs, the quality is mostly good. The sales team were excellent and the few times we actually met our builder he was friendly and easy to work with.
The plaster is appalling and dale alcock does nothing about it!
Customer service during pre sales was great, they told us how reliable and trustworthy Dale Alcock was and what a great reputation they had and after building our first house with a budget builder and not getting the best result we decided to pay the extra money ( which was a lot for us! ) and go with someone reliable.
During the build everything seemed to go well, communication was quite good and they were willing to fix mistakes quite promptly.
When it came time for handover, again all seemed ok and they fixed the majority of things with ...
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High quality build but inflexible, poor communication & stressful
Everything started well but went through a roller-coaster ride of success and failure. The process of designing the home was bizarre. Remove a wall and it'll cost you extra for beams and supports, re-install the same wall and it'll cost you extra for bricks and labour. The whole process seemed geared to add costs regardless of adjustment.
Once the contract was signed we went from receiving email responses the same day, to once a week; usually on a Friday afternoon. This dragged the design of home out by 2 months (I wish I was joking). T...he home theater was of special concern for us since our family enjoys multimedia entertainment, but alas they refused to install conduits for speaker wire because "It's confusing", but are happy to install conduits for network cable. They forced me to use Intelligent Homes (their sub contractor for all things not network cable related) Who refused to install conduits for speaker wire unless I purchased a NBN package. Our area is not NBN enabled so after a lot of arguing we ended up with a NBN package we cannot use just to get surround sound speaker conduits installed. Felt like maybe I was the first in Perth to build a home theater through DAH!! Please note that we were discussing with the sales staff the home theater surround sound conduits from the very beginning and at no point did anyone mention that they did not 'do' conduits for speaker wire; until literally the day after we signed the contract. After the usual set of delays with brickies and stuff; which really does not bother me since it's just part of building. The site supervisor was changed; this occurred during the recent set of lay-offs that Dale Alcock did. Unfortunately I got really unlucky and ended up with a fellow who had the poorest communication I've even seen in a supervisory role, (and I've worked for the mines, which is really saying something!) I stopped communicating with the site supervisor when I discovered that he will tell you ANYTHING you want to hear, and then proceed to do the opposite. He also deliberately miss-lead the client liaison officer on multiple occasions causing a series of hilarious failures. This ultimately lead to the building manager getting involved, the site supervisor told me over the phone that he got his tushi kicked by the boss, and now he's going to take it out on me. *awesome customer relations right here*
Disappointed with the quality of work and trades use
Had a Bad experience from start to finish. Poor quality of work from trades. Took my keys at hand ova on the promise that by the following week the items would be fixed that were noted down and discussed a number of times beforehand. It has now been 3 weeks and still no items have been fixed.Would not build with Dale Alcock again or recommend to anyone to.
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email email@example.com
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
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