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From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Dale Alcock Homes
- 2 reviews
- 4 likes
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Caveat emptor!
We intended to build a triplex on a site that was up for rezoning. Even though the rezoning hadn’t been approved yet, we signed a building contract with Dale Alcock as both us and them were positive it would go through. And then it didn’t.
Naturally, we assumed that the contract would be cancelled, as Dale Alcock wouldn’t be able to secure the permits required for the project to go ahead. So we asked them to refund our deposit, which was a very healthy $15,000.
You can imagine our surprise when they not only refused to refund the deposit, but p...
My concerns had been clearly articulated before I wrote the review but were dismissed. Maybe all correspondence with Dale Alcock needs to go through this site to be taken seriously.
Questions & Answers
I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle
Good luck with your claim.
Hello Richelle, thank you for reaching out to us. Can you please email your home address/job number and photos to this email address: service@homeassist.com.au
Our team at Home Assist will be able to help you with this matter....
Read more Kind regards, Celeste
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Thanks
Amanda Yee
Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Hi Abbey,
Thanks for you reply ....
Read moreMy property address 14 Warru Gdns Success Wa 6164 - Job 23726 My email amanda_5202@hotmail.com Thanks Amanda Yee
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
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Hi Kris,
We are disappointed to read about your experience. As per your conversation with our general manager, we will work with you to ensure your concerns are addressed.
Warm Regards,
Abbey