From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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Customer focused delivery of my house!
Throughout the build I was extremely well looked after by my Client Liaision Officer Carmelina Drew. All the queries & and items I need attention or changed was dealt with in a very efficient manner. I would always be responded to either that day or the next day advising of the item being actioned.
The quality of the build itself was also good. Structurally I can not fault the build - I am from a construction background and checking on the build throughout I was satisfied with its structural integrity.
I ahve had issues with glancing light on...
Render peeling off fence
We built with Dale Alcock Homes and had trouble from start to finish.
We been in the house just over 3 years and the front fence render is starting to peel off and discolour, you can see the outline of the bricks coming through the render.
Right from the beginning the fence has been to a poor standard, the wood slats were not painted properly with big sections with no paint at all we had to get them back 4 times and a visit from the supervisor for them to paint it properly and even then they had to touch up the render because they got the paint...
Fungus on my roof
Trying to get some answers to why my Surfmist Colorbond roof is growing black fungus soon after it was built be aware of this company they don’t want to know after home is complete this has been ongoing and not a thing done but send me a solution on how to clean it .
workmanship questioned-could have been excellent
overall the build was excellent with attention from all concerned particularly the building supervisor, unfortunately on a handover you dont climb all over the roof and assume things are done properly, 20 years later we are still experiencing water leaks, when contacted customer service we were told must be the installation of air conditioning system !
Bad experience with Dale Alcock
Hi. I am a foreigner. I chose Dale Alcock because they win a lot of award and we thought we will get a very good result from them even the price is expensive. But the Ending is the worst Ending. Here is why,
1. In the contract said Aircon suitable for the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning.
2. Lousy workmanship. We found lot of defects that need to be addressed but it is so ...
Singleton Beach Pad
First home owner here, decided to build with Dales as I used to build Dale Alcock Homes in my former trade as a bricky, my brother Brad is also a site supervisor there, so it made sense to go down the path of a reputable builder.
Ian/Spencer made the finance/planning options smooth and gave me all the information i needed even months after getting my keys i have been in contact with both for advice which has been great.
Dave was my supervisor for the build, all round it was a relatively smooth process, some minor fixes along the way but nothi...ng major and the house turned out great! being a FIFO worker he kept me informed and in the loop of where we were at. Managed to get a lot more than expected with my budget and made changes/variations throughout the build virtually getting everything i really wanted to be established. Girls in the office did a great job helping me out in the prestart. I had a rough idea of my colour schemes and they helped me fill in the missing pieces. Colours turned out exactly how i wanted. End result was a big family home for a guy and his dog. Would build again down the track.
An absolutely worthwhile investment - Thanks Stuart!
We’re into our third year post-construction and couldn’t be happier. We’ve had one tenant and they don’t want to leave, they love the house. Stuart initially designed the house and ensured the process went seamlessly. His design and council regulation knowledge was invaluable. An extremely positive $$$ investment the whole way. Thanks Stuart Jenkins and Dale Alcock.
Professional at every turn
Liz was awesome, her knowledge and vast experience is a gold star credit to Dale Alcock company. Always quick in following up queries. I am so grateful that I had such an amazing sales consultant to support me through my first build. Liz was always available to me right until the end.
During the build I was supported by another gold star employee Dean, all issues were resolved promptly. Dale Alcock staff are highly professional, helpful and supportive, they made such a big purchase very easy. A big thanks to them both.
Congratulations Dale Alcock by John and Isye
Having built with Dale Alcock some twenty years ago we were amazed to be able to reacquaint with Liz Fisher in sales who had guided us through the construction of a development project. It was unexpected considering the way people move around in employment and it was like meeting up with an old friend.
The pathway and process is very highly developed and clearly laid out eliminating confusion and the stress one might expect in tackling the building of a new dwelling. In our case as the build was carried out in an older established area requirin...
Spencer Jones was the best, start to finish!
We were amazed by the professionalism and attention to detail of all the staff.
Spencer started us off and was always keen to help right through to the completed build .
We are very happy customers.
We were in Western Victoria and unable to physically see any of our progress, but the site manager kept us up with all aspects and regular photos of the build.
Unfortunately due to border closures we couldn't even get to the house till 4 months after completion, but were very happy with the build when we finally got there.
Spencer has been a real bo...
Everything we wanted!
Couldn’t fault Spencer even if we tried! Direct & Honest from the get go and listened and understood everything we wanted in our forever home! Answered all our queries in a timely fashion and was always happy to help!Thank you so much Spencer! We couldn’t be happier with your work ethic!
We have just moved into our new home and could not be happier. The service we received was just amazing and it all started with Spencer Jones at one of Dales display homes. The support and advice provided by Spencer set us up for an almost stress free journey through the building process. Every step of the way we were greeted with friendly helpful people. We had a few teething issue when we moved in and I was amazed at how quickly these issues were corrected. We have built many houses and this has to be the best and most relaxed experience we have ever had from start to finish.
My experience with Dale Alcock has been an easy and helpful process while my house was being built I was living still in Victoria Sharelle was very helpful same with Emma in sending photos of my progressive stages of the build I would highly recommend them I would like to say Sharelle was so helpful and went out of her way at all times because of my living arrangements still in Victoria
Built a non-compliant roof with no collar ties
Bought a Dale Alcock home built in 2005 that was constructed in 2003 that I am now Selling.
The buyers building inspector discovered that the roof has zero collar ties and that the roof construction my home is not compliant with the building code.
It turns out that as I am not the original owner, Dale Alcock will not fix the roof that is non-complaint with the building code. If I were the original owner then they would because the house was built less than 24 years ago.
Turns out they don't have the original drawings anymore either, so I've no ...
Harry Lewer & the Dale Alcock Team
We first began speaking with Harry Lewer at Dale Alcock in January 2019 when we purchased our block of land. After having now been in our completed home for a month I cannot recommend Harry and the Dales team highly enough. We went back and forth over designs and details for months, creating the perfect custom home for us - Harry could not have been more knowledgeable, approachable, patient and professional. We originally enquired with several builders and Harry's approach was what drew us to Dales. His genuine care for our home and building jo...urney stood in stark contrast to the "salesman bravado" of other builders we approached. Even after we had signed our contract, Harry was always available to answer any questions, give us general advice and have a chat about the build. Further, Tania Brown and our site manager, Bob were also absolutely fantastic!! Bob's attention to detail was absolutely amazing and we felt completely confident that our home would be delivered to the highest quality in his safe hands. For us, the best part about Harry and the Dale Alcock team was our high quality home was delivered with professional and amazing service. I recommend Dale Alcock to all our friends and family and would never use anyone else if we are ever lucky enough to go on this building journey again!
Questions & Answers
I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle
Good luck with your claim.
Hello Richelle, thank you for reaching out to us. Can you please email your home address/job number and photos to this email address: firstname.lastname@example.org
Our team at Home Assist will be able to help you with this matter....Kind regards, Celeste
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply ....My property address 14 Warru Gdns Success Wa 6164 - Job 23726 My email email@example.com Thanks Amanda Yee
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
Get an answer from our members and Dale Alcock Homes representatives
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