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Dale Alcock Homes

Dale Alcock Homes

4.7 from 810 reviews · View Statistics
Listing monitored by Dale Alcock Homes

Reviews

  • Build Stage
  • Customer Service
    4.9 (317)
  • Site Admin
    4.7 (114)
  • Timeliness
    4.8 (190)
  • Structural Integrity
    4.6 (49)
  • Plumbing & Waterproofing
    4.5 (46)
  • Electrical & Lighting
    4.6 (42)
  • Flooring
    4.6 (41)
  • Transparency
    4.8 (256)
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Nicola
NicolaIllawarra, NSW
  • 3 reviews
  • Verified

Sharelle Page

published
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Krystal
KrystalWestern Australia
  • Verified

Outstanding Customer Service

published

We are still in pre construction with Dale Alcock however are confident we have made the right choice. Our consultant John Williams has been helpful, responsive, patient, transparent and most importantly kept us up to date every step of the way. We are remote clients building in the Perth area, it has been really reassuring receiving the level of customer service John has provided and we are now comfortable with Dales being the builder for our forever home while we are afar.

Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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  • Verified

Sharelle Page

published
Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Dee
DeePerth, WA
  • Verified

Fabulous experience so far!

published

Working with Ryan Neill has been a pleasure. He really listened to what I wanted and went all out to make sure my forever home was everything I wanted it to be. I’m sure it was challenging, but Ryan made me feel confident in building with DA. He was respectful of it being MY home and ME knowing what I needed. Nothing was too much to ask and he was always friendly and respectful. I really appreciated the way everyone I’ve met at DA has been so helpful.

Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Mitch
MitchPerth, WA
  • 2 reviews
  • Verified

Customer focused delivery of my house!

published
Customer Service
5/5
Site Admin
4/5
Timeliness
4/5
Structural Integrity
5/5
Plumbing & Waterproofing
4/5
Electrical & Lighting
5/5
Flooring
4/5
Transparency
5/5
Incentivised Review No
Build StagePost-Construction
Construction End DateDecember 2021
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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  • Verified

Top notch with 5 star service

published

It was great to be have Darryn help us navigate through our plan. We were happy to have someone who listened to our ideas and make sure they were included in the design. We are looking forward to building our home with Dale Alcock. I’m sure it will be pleasant as it has been all long till now.

Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Karen
KarenPerth, WA
  • Verified

Render peeling off fence

published
Customer Service
1/5
Site Admin
1/5
Timeliness
1/5
Structural Integrity
3/5
Plumbing & Waterproofing
3/5
Electrical & Lighting
1/5
Flooring
3/5
Transparency
2/5
Incentivised Review No
Build StagePost-Construction
Construction End DateNovember 2018
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Kel
KelPerth, WA
  • 2 reviews
  • 3 likes
  • Verified

5 Stars Experience

published

We were referred to Harry Lewer through Heidi at Dale Alcock in Busselton. We had been too many display homes and spoken to a lot of consultants and Dale Alcock stood out the most with not just the inclusions but the service we have received so far has been 10/10.

Since the very first day we spoke with Harry, he has been extremely helpful, patient, genuine and providing great input into our home and when we have a question, he is always happy to answer it. Harry’s customer service is fantastic and we would definitely recommend anyone that is looking to build to go and see Harry.

Keep up the good work and we can’t wait for the house to start being built and see the final product of our Forever Home.

Kel & Jeremy

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
nin42
nin42Perth, WA
  • Verified

Fungus on my roof

published

Trying to get some answers to why my Surfmist Colorbond roof is growing black fungus soon after it was built be aware of this company they don’t want to know after home is complete this has been ongoing and not a thing done but send me a solution on how to clean it .

Customer Service
2/5
Site Admin
2/5
Timeliness
2/5
Structural Integrity
2/5
Plumbing & Waterproofing
2/5
Electrical & Lighting
2/5
Flooring
2/5
Transparency
1/5
Incentivised Review No
Build StagePost-Construction
Construction End DateMay 2018
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
nin42
nin42

This problem started almost straight after the home was built I really think Dale Alcock should take more responsibility for his builds not happy at all

Similar opinion? Write a review on ProductReview.com.au!
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Renee
ReneePerth, WA
  • Verified

Gold class experience!

published
Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Ashley s.
Ashley s.Perth, WA
  • Verified

Great Service

published
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Gagan D.
Gagan D.Perth, WA
  • Verified

Gagan Dhillon - Jindee Estate, Jindalee

published
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Miranda S
Miranda SPerth
  • 3 reviews
  • 5 likes
  • Verified

Great experience so far

published

We are currently building with Dale Alcock and have had a very positive experience so far. Our consultant Harry Lewer has been great to work with from the start. Never pushy or salesy, the whole experience with him has felt honest, straightforward and down to earth. We are still in the pre-construction phase, so fingers crossed the rest of the experience continues along as smoothly as it has so far.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jayne Hill
Jayne HillCanberra 2600, ACT
  • Verified

Building our Dream Home with Dale Alcock

published

I can highly recommend Harry Lewer at Dale Alcock Homes for his genuine personal style, knowledge, and most of all his patience. Whilst we are only in the pre-construction and design phase, he was able to answer my endless questions and guide me through the whole process flawlessly. He was efficient and prompt at responding to all queries, provided multiple options and ideas to enhance my design, and at no stage ever put on the 'sales pitch' to hurry me up or lock me when I wasn't ready. We are very happy with the service from Dale Alcock homes so far and are excited to move into the next phase of our build.

Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Build StagePre-Construction
Construction End DateJune 2023
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Felicia C.
Felicia C.Perth, WA
  • Verified

Harry Lewer and the Mila in Mount Hawthorn

published
Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Richelle
Richelleasked

I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle

2 answers
nin42
nin42

Good luck with your claim.

Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Amanda Yee
Amanda Yee asked

Hi Dale Alcock Maintenance team,

I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.

Can you please get your team to touch base with me ?

Thanks
Amanda Yee

2 answers
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message

Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey

Amanda Yee
Amanda Yee
Michael S.
Michael S.asked

Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?

No answers
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