From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Reviewer Photos & Videos
We are right at the beginning of our pre-construction stage and Sharelle has been a wealth of information, providing insights only an expert could. Not only that but she listens to us and shows she cares by offering suggestions and ideas based on her knowledge and our thoughts and feelings. Sharelle checks in to make sure we are not overwhelmed by all the information we're receiving and to ensure we are happy with progress. A huge difference between Sharelle and other building consultants is that she listens and shows interest in us as people, ...not just potential buyers. This difference decided us on building and building with Dale Alcock Homes. We are truly looking forward to continuing this project, especially with Sharelle at the helm. Her patience with our questions and more questions is so lovely and reassuring. We are truly grateful for everything she's done. We look forward to this build and see it as an exciting venture. Thank you Sharelle
Outstanding Customer Service
We are still in pre construction with Dale Alcock however are confident we have made the right choice. Our consultant John Williams has been helpful, responsive, patient, transparent and most importantly kept us up to date every step of the way. We are remote clients building in the Perth area, it has been really reassuring receiving the level of customer service John has provided and we are now comfortable with Dales being the builder for our forever home while we are afar.
We are currently at pre construction with Dale Alcock and could not be happier. From the moment we met Sharelle at the display home we knew she was the right person for the job. She was so approachable and really took the time to speak with us to find out what it was we were looking for and what would suit our family. No matter how many times we called, emailed or texted her with questions she was always available to put our mind at ease and it was never to much trouble for her. She is very knowledgeable and has helped us with some fantastic id...eas and changes to our plans which we would have never thought of ourselves. She has put so much time and energy into this like it’s her very own build and I highly recommend her for anyone who wants a fantastic experience on building a new dream home. Thank you Sharelle and the Dale Alcock team.
Fabulous experience so far!
Working with Ryan Neill has been a pleasure. He really listened to what I wanted and went all out to make sure my forever home was everything I wanted it to be. I’m sure it was challenging, but Ryan made me feel confident in building with DA. He was respectful of it being MY home and ME knowing what I needed. Nothing was too much to ask and he was always friendly and respectful. I really appreciated the way everyone I’ve met at DA has been so helpful.
Customer focused delivery of my house!
Throughout the build I was extremely well looked after by my Client Liaision Officer Carmelina Drew. All the queries & and items I need attention or changed was dealt with in a very efficient manner. I would always be responded to either that day or the next day advising of the item being actioned.
The quality of the build itself was also good. Structurally I can not fault the build - I am from a construction background and checking on the build throughout I was satisfied with its structural integrity.
I ahve had issues with glancing light on...
Top notch with 5 star service
It was great to be have Darryn help us navigate through our plan. We were happy to have someone who listened to our ideas and make sure they were included in the design. We are looking forward to building our home with Dale Alcock. I’m sure it will be pleasant as it has been all long till now.
Render peeling off fence
We built with Dale Alcock Homes and had trouble from start to finish.
We been in the house just over 3 years and the front fence render is starting to peel off and discolour, you can see the outline of the bricks coming through the render.
Right from the beginning the fence has been to a poor standard, the wood slats were not painted properly with big sections with no paint at all we had to get them back 4 times and a visit from the supervisor for them to paint it properly and even then they had to touch up the render because they got the paint...
5 Stars Experience
We were referred to Harry Lewer through Heidi at Dale Alcock in Busselton. We had been too many display homes and spoken to a lot of consultants and Dale Alcock stood out the most with not just the inclusions but the service we have received so far has been 10/10.
Since the very first day we spoke with Harry, he has been extremely helpful, patient, genuine and providing great input into our home and when we have a question, he is always happy to answer it. Harry’s customer service is fantastic and we would definitely recommend anyone that is looking to build to go and see Harry.
Keep up the good work and we can’t wait for the house to start being built and see the final product of our Forever Home.
Kel & Jeremy
Fungus on my roof
Trying to get some answers to why my Surfmist Colorbond roof is growing black fungus soon after it was built be aware of this company they don’t want to know after home is complete this has been ongoing and not a thing done but send me a solution on how to clean it .
Gold class experience!
My husband and I are currently building with Dale Alcock and have had a fantastic experience with Harry Lewer as our consultant. This has been worlds apart from the experience we had building our previous house. From the beginning Harry has been attentive, thorough, genuine, very patient with our never ending changes and questions, and most of all, he has always kept to his word. Harry understands our perspective and offers help and suggestions to get us the best outcome. The house we are building is a home that we will live in with our growing...family for the most part of our lives, and Harry has helped us to design and plan something of high quality that we are absolutely happy with and excited to live in! Dale Alcock has a great reputation and we can see why. The new showroom is absolutely luxurious with beautiful inclusions to select from. We would definitely recommend anyone that is looking to build to go and see Harry!
We've always loved the feel of Dale Alcock display homes, and when we made the decision to go for a demolish and build project - they were our first choice. A fact finding phone call late on a Friday afternoon through to Dale's got me in touch with Harry Lewer, who was more than accommodating to answer my many questions and immediately made me comfortable dealing with them.
Harry has lead us seamlessly through the first stages of our project - his knowledge and experience in this industry is evident and he has provided value add advice throug...hout the design stages of our home. Communication with everyone at Dale Alcock has also been fantastic. The design and pre construction process with Dale Alcock has been enjoyable, and I hope that the rest of our journey runs as smoothly as it has to date.
Gagan Dhillon - Jindee Estate, Jindalee
5 Stars to Harry Lewer****
I approached Harry in the midst of my process of design and engaged him to assist me with my design and
build process. Everything happens for a reason!! and having him part of first home journey was a blessing.
His top qualities were a great amount of knowledge of construction, quick responses and most of all his patience. If i suggest or recommend anyone to build through Dale , Harry would be the first and prime reason for it. Liked that he listened and always put his suggestions forward with ideas and facts which helped me make decision quicker.
I highly recommend anyone out there planning to build a house please contact this Legend!!!
Its been a pleasure mate till date, to have you part of this Journey.
Great experience so far
We are currently building with Dale Alcock and have had a very positive experience so far. Our consultant Harry Lewer has been great to work with from the start. Never pushy or salesy, the whole experience with him has felt honest, straightforward and down to earth. We are still in the pre-construction phase, so fingers crossed the rest of the experience continues along as smoothly as it has so far.
Building our Dream Home with Dale Alcock
I can highly recommend Harry Lewer at Dale Alcock Homes for his genuine personal style, knowledge, and most of all his patience. Whilst we are only in the pre-construction and design phase, he was able to answer my endless questions and guide me through the whole process flawlessly. He was efficient and prompt at responding to all queries, provided multiple options and ideas to enhance my design, and at no stage ever put on the 'sales pitch' to hurry me up or lock me when I wasn't ready. We are very happy with the service from Dale Alcock homes so far and are excited to move into the next phase of our build.
Harry Lewer and the Mila in Mount Hawthorn
Let us start off by saying that we had no intention of building this year. That is until we met the lovely Grace at Home Collective who told us about Dales and introduced us to the awesome Harry Lewer!
What was supposed to be a showroom tour for funsies very quickly escalated into a signed PWC!! We met with a few other companies and reps before we signed, but it was Harry's authenticity that made us stick with Dales - we got a good vibe and you have to trust your gut instinct!
Harry has been so patient from the very start, even when we didn'...t know our block size, our budget or even what we wanted to build! We didn't think building was an option for us, but Harry helped us see just how much we could do - friendly, professional and speedy service. Big thanks to him for also referring us to the fabulous Sarah at Resolve Finance. The journey so far has been made so easy - a one stop shop! Harry has gone out of his way to answer every question we have and investigate our every whim (do you think we could fit a powder room? Haha!). He's also been open and honest about the process, the current environment and the limitations of our block and kept to our budget. This is our first build and forever home, so we have been very detailed and particular about our design and we are grateful for his patience, understanding and help in finding solutions! We now have beautiful plans that are almost ready to go to Council (thumbs up to the designers!)! We are very excited to continue this journey with Dales and can't wait to welcome Grace and Harry over for a drink when we have our new home! You can follow our build journey on Instagram @milainmounthawthorn :)
Questions & Answers
I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle
Good luck with your claim.
Hello Richelle, thank you for reaching out to us. Can you please email your home address/job number and photos to this email address: firstname.lastname@example.org
Our team at Home Assist will be able to help you with this matter....Kind regards, Celeste
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply ....My property address 14 Warru Gdns Success Wa 6164 - Job 23726 My email email@example.com Thanks Amanda Yee
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
Get an answer from our members and Dale Alcock Homes representatives
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