From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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No more enthusiasm
We had a great start with pre construction. Now it’s just piled up frustrations and disappointments. Each date provided for progress never happened. The delay? Yes, that’s the most frustrating. We had an open mind about how difficult it is to get resources these days but when you had the materials laying on your block for weeks and there’s no movement, that’s when you feel disappointed. They said they have the people here and there and took on the right amount of building but where are they really? The sunny days soon will pass and our tin stil...l laying on the sand. 10 May you said, it’s June now. Next week you said, weather permitting. Of course! Then it will be another month. We used to look forward to seeing the house, now we aren’t even enthusiastic about it anymore. We are reflecting on our decisions especially listening to such flowery promises that never happen. Expect the worst. Our build will probably exceed the time frame. Imagine months of delay already, what more can you expect? November slab, January we had the bricks done, now it’s June, only electrical, plumbing and timbers. From 2021, maybe we’ll see the house done in 2023. Should have built a smaller house, seems like they focus on those. Now we are extending our rental to who knows til when.
Our dream coastal home
Sharelle has been so helpful and full of knowledge. She helped us build the home as if it were her own we are so thankful for the work she put in. We are building the Palladian and it’s honestly a dream come true. Thanks so much sharelle your a star
Lauren and sean.
Happy so far, and a huge shout out to Harry and Michelle
We are mid-way through the construction of our build, during what has been very trying times for everyone. We’re so happy to have chosen Dale Alcock as our builder and although we’re not finished yet, we’re really happy with the progress so far albeit with the unavoidable delays which were completely out of everyone’s control.
This is our first house build, so we had the obvious apprehension taking this step, but we were soon put at ease when reaching out to Dale’s. A huge thank you must be given to Harry our ‘New Home Consultant’ who is und...eniably a massive asset to Dale’s. From the early communications with Harry, he was always more than willing to help, in fact he always went out of his way to help! He would be back to me straight away with answers or advise with no hint of old-school pushy salesman tactics. The fact he helped so much prior to us even signing up was one of the major deciding factors to go with Dale Alcock. Once we purchased our block and the questions started pouring in from me, Harry was always straight back with an email or call. I’d send emails late in the evening thinking I’d get a response in the next day or so and before I knew it, Harry was back with a reply. He never seemed to be phased by any of the questions, even when I was more than likely repeating myself, so again, a big hat’s off to Harry for his knowledge, consultative style and general high levels of customer care! We were then lucky enough to have Michelle as our ‘Selections Consultant’ who again was superb in helping my wife and I through what was an extremely daunting part of the process. She put us at ease and really did go above and beyond to help us, so again another thanks to you Michelle! We’re getting close to lock-up and the workmanship so far has been good. There’s been a couple of little hiccups, but nothing fundamental and nothing that couldn’t be fixed (which it was with little debate). Here’s hoping we continue on this path which I’m sure we will, and we’re all very excited to see the finished article. Well done Dale Alcock Homes and their management who have managed to continue delivering during these tough times.
Customer focused delivery of my house!
Throughout the build I was extremely well looked after by my Client Liaision Officer Carmelina Drew. All the queries & and items I need attention or changed was dealt with in a very efficient manner. I would always be responded to either that day or the next day advising of the item being actioned.
The quality of the build itself was also good. Structurally I can not fault the build - I am from a construction background and checking on the build throughout I was satisfied with its structural integrity.
I ahve had issues with glancing light on...
Biggest investment excitement ruined!
We have had issues from start to now!
Trouble with consultant, trouble with roof, trouble with ongoing delays, trouble with moving downlights and a tv point to a new location. Being told yes you can to be told no you can’t the next day! This is the biggest investment of our lives and to be told no you can’t move lights / tv point because it’ll cause delays when we have already suffered so many delays what’s another one to add when it’s how we want OUR house to be!
It has been one of the worse experiences for us, it’s not enjoyable at all.
Would not recommend!
Render peeling off fence
We built with Dale Alcock Homes and had trouble from start to finish.
We been in the house just over 3 years and the front fence render is starting to peel off and discolour, you can see the outline of the bricks coming through the render.
Right from the beginning the fence has been to a poor standard, the wood slats were not painted properly with big sections with no paint at all we had to get them back 4 times and a visit from the supervisor for them to paint it properly and even then they had to touch up the render because they got the paint...
Fungus on my roof
Trying to get some answers to why my Surfmist Colorbond roof is growing black fungus soon after it was built be aware of this company they don’t want to know after home is complete this has been ongoing and not a thing done but send me a solution on how to clean it .
They [Content Removed] It Up
If you want a builder that over promises & under delivers at every stage of the building process, then choose Dale.
Staff will verbally confirm things with you to get the sale across the line, then completely miss IMPORTANT features on the final designs that are vital to the functionality of the building layout. The entire house layout was designed to take advantage of indoor outdoor living. The server window had to be removed due to misinformation by the staff, and the large alfresco door has been completely missed due to internal errors on ...multiple occasions. To add insult to injury they'll send you written accounts that contradict the verbal advice they have given in order to make things appear in their favour. You can pick up mistakes with their representatives at literally every in person meeting that you have, with quotes given by the staff and multiple promises that these features will be fixed / added to the next version of revised documents. Then they will completely drop the ball and never follow through with these verbal promises. On top of that they will remove entire items from your contract without informing you, and they fully expect you to pick up on these unauthorised changes along the way or they will throw all blame squarely back at you when these items are missed from your build.
Awesome Consultant - Marissa Gallo
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to Marissa Gallo for her excellent consultation and service. She is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but she was always ready to listen and available for discussion and changes. Also, with her experience and knowledge, she advised some signific...
Great Experience, Amazing Consultant - John Williams
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to John Williams for his excellent consultation and service. He is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but he was always ready to listen and available for discussion and changes. Also, with his experience and knowledge, he advised some significant changes in our original drawing wh...ich we then realised worth including in the final construction plan. Overall great working experience with John and team so far and looking forward for the construction phase. Highly recommend John Williams as your home consultant for his knowledge and experience. Thanks, Ami
Communication and build quality counts
We have been very happy with the planning and communication with Liz and the team at Dale Alcock so far. They are building 2 houses for us and will be finished to budget. The build quality has been very good, especially the plastering - can't fault it. We are happy to recommend to anyone looking for a builder.
Just Moved to Construction!
We've just been moved to construction and whilst we're yet to see movement on site, we've completed all the pre-construction Milestones.
Our initial contact with Dale Alcock Homes was at the Essence display home in Ellenbrook. We were unsure of when we could start the process but were thinking it was at least 12 months off. We explained this to Rick who took the time to talk us through the process of building a home and advised us to speak to a broker who would be able to give us a good idea of when we could start. He took the time to meet ...us at the showroom in Osborne park to show us the standard inclusions and give us an idea of what types of things are upgrades so we could figure out our budget accordingly. We ended up starting the process a lot earlier than we thought and the most positive part of our experience has been the team at DA Homes. Our Pre-start consultant Corrine was incredibly helpful on our pre-start day and for any queries we had after we had made our selections, she made us feel confident in the choices we made but also assisted us when we were struggling to decide. This whole experience could have been very stressful but she made it an enjoyable experience and we feel so excited to see our choices come to life as our build progresses! Our Pre-Construction Liaison was Shelley and she was also incredibly helpful, she was always available when we had questions and kept us in the loop of our progress. Shelley was so helpful when we ran into issues and took the time to explain what we needed to do or to comfort us when we were feeling overwhelmed. We were moved to construction a week ago and our experience with the construction team so far has been positive as well. We're looking forward to see our build progress!
workmanship questioned-could have been excellent
overall the build was excellent with attention from all concerned particularly the building supervisor, unfortunately on a handover you dont climb all over the roof and assume things are done properly, 20 years later we are still experiencing water leaks, when contacted customer service we were told must be the installation of air conditioning system !
An amazing and hassle free experience!
Ever since I first discovered Dale Alcock Homes, I have had a smooth and hassle free experience thanks to my consultant, Darryn Jones who assisted me at the beginning to help design and prepare plans for my new home. Each step of the process was explained clearly and there was no doubt in what was happening. Due to myself sometimes working away from WA, my client relations manager always kept me up to date with the build and sent through photos as well. The build quality has been very good, albeit a few minor mishaps (with installing a few wron...g colour taps) which was rectified once I raised it. The cost overall was very reasonable for the spec of home and I can only thank Darryn Jones for that. Overall my experience with Dale Alcock Homes has been a positive one and I would recommend them to anyone looking to build a home in WA.
Smooth Sailing - Highly Recommend
Spencer Jones was recommended to us and I can see why. Right from the get go, Spencer was so helpful and knowledgeable and has made this whole process way easier than I could have imagined.
We signed up to build at the end of June in the midst of the craziness with the grants. Spencer discussed every last detail with us and his communication was second to none! He kept us up to date with progress, contract signing and answered all of our questions promptly. He worked around the clock to ensure that timeframes were met. You can tell he is extre...
Questions & Answers
I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle
Good luck with your claim.
Hello Richelle, thank you for reaching out to us. Can you please email your home address/job number and photos to this email address: email@example.com
Our team at Home Assist will be able to help you with this matter....Kind regards, Celeste
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply ....My property address 14 Warru Gdns Success Wa 6164 - Job 23726 My email firstname.lastname@example.org Thanks Amanda Yee
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
Get an answer from our members and Dale Alcock Homes representatives
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