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Dale Alcock Homes

Dale Alcock Homes

4.7 from 808 reviews · View Statistics
Listing monitored by Dale Alcock Homes

Reviews

4.9
364 reviews
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Shanice
ShanicePerth, WA
  • Verified

Biggest investment excitement ruined!

published

We have had issues from start to now!
Trouble with consultant, trouble with roof, trouble with ongoing delays, trouble with moving downlights and a tv point to a new location. Being told yes you can to be told no you can’t the next day! This is the biggest investment of our lives and to be told no you can’t move lights / tv point because it’ll cause delays when we have already suffered so many delays what’s another one to add when it’s how we want OUR house to be!
It has been one of the worse experiences for us, it’s not enjoyable at all.

Would not recommend!

Customer Service
1/5
Site Admin
1/5
Transparency
1/5
Incentivised Review No
Build StageMid-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message

This has been responded to by our General Manager.

Thank you.

Shanice
Shanice
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Art P.
Art P.Peel, WA
  • 5 reviews
  • Verified

They [Content Removed] It Up

published
Customer Service
1/5
Site Admin
1/5
Timeliness
1/5
Transparency
1/5
Incentivised Review No
Build StageMid-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message

Thank you for your feedback. We are disappointed to read about your experience. We understand our construction team has been in contact with you and discussed your concerns.

Art P.
Art P.
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  • Verified

Great Service, very attentive

published

Our Consultant Jasmine has been very attentive and flexible with any and all requests, information and great at providing design suggestions in our pre construction phase of our build.
Communication has been second to none and is very easy to work with to achieve desired outcome.
Would highly recommend to anyone wanting to build with Dale's.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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  • Verified

Great Service, Thank you Rick

published

We were contacted promptly after our email enquiry by Rick Weskin. From the initial phone call to the first meet, he was very friendly. We had some great laughs during our meetings as we designed our dream home guided by Rick’s many years of experience within the building industry. He answered all our questions and really made us feel that our business was appreciated. We would like to thank Rick for his friendly and professional service in ensuring our smooth transition into the pre-construction stage.

Customer Service
5/5
Site Admin
5/5
Timeliness
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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  • Verified

Has met all expectations

published

We are currently at the pre-start stage and Michael has been very helpful in the process. We used a display home which we liked as a template and made several changes. Michael helped us with the design and made suggestions with the final changes. We are now at the demolition stage of our old home in preparation for the site works. Hopefully everything else will go as smoothly as the design process as we move forward onto the build.

Customer Service
4/5
Site Admin
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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  • Verified

Great customer service

published

We are at the Pre-Start stage of the building process and have found the customer service to be great. From the New Homes Sales Consultant (Michael Gilomen) to the personnel in at central office, nothing has been a problem. Emails and phone calls have been dealt with in a timely and professional manner. We are at the early stages but look forward to working with the other Dale Alcock team members in building our property.

Customer Service
5/5
Site Admin
4/5
Timeliness
5/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
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  • Verified

Overall quite satisfied so far

published

Peter was very helpful throughout our initial planning phase and was very approachable with any concerns I had. When I first visited display homes, every other company seemed to not care/want to talk to me as I didn’t have a block ready to go right then and there - I imagine due to the busy period with Govt grants. Peter however was extremely helpful and gave me plenty of explanation about the whole process including finding the right block. During Prestart there were a few hiccups/things that came up although that is to be expected with any project and the team at DAH were quite helpful with rectifying most issues and working around what couldn’t be changed.

Customer Service
5/5
Timeliness
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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jvm23
jvm23Perth, WA
  • 2 reviews
  • 3 likes
  • Verified

poor workmanship

published

Uneven walls,poorly filled mortar in the bricks, cracks in the slab
Holes in the inside and outside walls,
Cracks showing in the one corner of the house
The brick pattern around the window frames not good
I only see half the house done with termi mesh
They brake the corner of the slab installing the soak-wells

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Customer Service
1/5
Site Admin
1/5
Structural Integrity
1/5
Transparency
1/5
Incentivised Review No
Build StageMid-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
jvm23
jvm23
jvm23
jvm23
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Happy First Home Buyer!

published

I am a first home buyer and have thoroughly enjoyed the process so far. Max managed to help me plan a home that I love in a short period of time. He was flexible and always touched base to ensure I was satisfied. I can't wait to continue through the building process with the Dale Alcock team!

Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
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Project Home Builders

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  • Verified

Specific requirements sorted without drama

published

We recently decided to build a new house in an old area of Perth. We had some specific requirements due to the block. We contacted several builders but all struggled to comprehend what we wanted. We then contacted Dale Alcock and from our very first meeting it was clear they could understand what we wanted and had a can do attitude. The service we received from Stuart, Leyla and Gina was excellent. Specially Leyla stood out. We could not have wished for a better start to this project.

Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Dale Alcock H.Dale Alcock HomesSend a private message
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KLMJ
KLMJWestern Australia
  • 2 reviews
  • 4 likes
  • Verified

Caveat emptor!

published
Customer Service
1/5
Site Admin
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Dale Alcock H.Dale Alcock HomesSend a private message

Hi Kris,
We are disappointed to read about your experience. As per your conversation with our general manager, we will work with you to ensure your concerns are addressed.
Warm Regards,
Abbey

KLMJ
KLMJ

My concerns had been clearly articulated before I wrote the review but were dismissed. Maybe all correspondence with Dale Alcock needs to go through this site to be taken seriously.

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  • Verified

A great prestart to a new home

published
Customer Service
4/5
Build StagePre-Construction
Dale Alcock Homes
Dale A.Dale Alcock HomesSend a private message
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The reviewer stated that an incentive was offered for this review

Project Home Builders

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Peter
PeterPerth, WA
  • 3 reviews
  • 2 likes
  • Verified

Custom Build, some bumps in the road, now a brick wall

published
Customer Service
3/5
Site Admin
1/5
Timeliness
2/5
Incentivised Review No
Build StageMid-Construction
Dale Alcock Homes
Dale A.Dale Alcock HomesSend a private message

Hi Peter and Taylar,
Thanks for sharing your personal experience with us! We appreciate any feedback and I will be sure to pass that on. I am loving your home design and look forward to seeing it in real life in the coming months!
Warm Regards,
Abbey

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Jenny Chew
Jenny ChewPerth
  • 2 reviews
  • Verified

James Brittain and the Dale Alcock Homes Experience

published
Customer Service
5/5
Timeliness
4/5
Build StagePre-Construction
Dale Alcock Homes
Dale A.Dale Alcock HomesSend a private message
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Richelle
Richelleasked

I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle

2 answers
nin42
nin42

Good luck with your claim.

Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message
Amanda Yee
Amanda Yee asked

Hi Dale Alcock Maintenance team,

I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.

Can you please get your team to touch base with me ?

Thanks
Amanda Yee

2 answers
Dale Alcock Homes
Customer S.Dale Alcock HomesSend a private message

Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey

Amanda Yee
Amanda Yee
Michael S.
Michael S.asked

Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?

No answers
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