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From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Dale Alcock Homes
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- Verified
Our dream coastal home
Sharelle has been so helpful and full of knowledge. She helped us build the home as if it were her own we are so thankful for the work she put in. We are building the Palladian and it’s honestly a dream come true. Thanks so much sharelle your a star
Lauren and sean.
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Happy so far, and a huge shout out to Harry and Michelle
We are mid-way through the construction of our build, during what has been very trying times for everyone. We’re so happy to have chosen Dale Alcock as our builder and although we’re not finished yet, we’re really happy with the progress so far albeit with the unavoidable delays which were completely out of everyone’s control.
This is our first house build, so we had the obvious apprehension taking this step, but we were soon put at ease when reaching out to Dale’s. A huge thank you must be given to Harry our ‘New Home Consultant’ who is und...
Read moreeniably a massive asset to Dale’s. From the early communications with Harry, he was always more than willing to help, in fact he always went out of his way to help! He would be back to me straight away with answers or advise with no hint of old-school pushy salesman tactics. The fact he helped so much prior to us even signing up was one of the major deciding factors to go with Dale Alcock. Once we purchased our block and the questions started pouring in from me, Harry was always straight back with an email or call. I’d send emails late in the evening thinking I’d get a response in the next day or so and before I knew it, Harry was back with a reply. He never seemed to be phased by any of the questions, even when I was more than likely repeating myself, so again, a big hat’s off to Harry for his knowledge, consultative style and general high levels of customer care! We were then lucky enough to have Michelle as our ‘Selections Consultant’ who again was superb in helping my wife and I through what was an extremely daunting part of the process. She put us at ease and really did go above and beyond to help us, so again another thanks to you Michelle! We’re getting close to lock-up and the workmanship so far has been good. There’s been a couple of little hiccups, but nothing fundamental and nothing that couldn’t be fixed (which it was with little debate). Here’s hoping we continue on this path which I’m sure we will, and we’re all very excited to see the finished article. Well done Dale Alcock Homes and their management who have managed to continue delivering during these tough times.Hello Scott,
Thank you very much for sharing your experience with us. What a lovely review! We are so happy to hear Harry, Michelle and the rest of our team made the beginning of your building journey easy....
Read more We are excited to bring your vision to life. Warm regards, Celeste- Verified
Biggest investment excitement ruined!
We have had issues from start to now!
Trouble with consultant, trouble with roof, trouble with ongoing delays, trouble with moving downlights and a tv point to a new location. Being told yes you can to be told no you can’t the next day! This is the biggest investment of our lives and to be told no you can’t move lights / tv point because it’ll cause delays when we have already suffered so many delays what’s another one to add when it’s how we want OUR house to be!
It has been one of the worse experiences for us, it’s not enjoyable at all.
Would not recommend!
This has been responded to by our General Manager.
Thank you.
Still don’t get how you can make a decision on our house when we are the clients!
- After being told we would be in our house 2020 (reason why we signed)...
Read more- having to flip our house due to a path being in the way which caused us - to have not the right house plans at pre start - being told dates after dates of when things will start / be delivered but yet nothing is on site when date comes. - to not being able to change a tv point and downlights after we have already paid for because of delays but yet can send thru a 40 extra building days because you guys can’t deliver. So yes! Extremely disappointing and will never recommend anyone more less….- 5 reviews
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They [Content Removed] It Up
If you want a builder that over promises & under delivers at every stage of the building process, then choose Dale.
Staff will verbally confirm things with you to get the sale across the line, then completely miss IMPORTANT features on the final designs that are vital to the functionality of the building layout. The entire house layout was designed to take advantage of indoor outdoor living. The server window had to be removed due to misinformation by the staff, and the large alfresco door has been completely missed due to internal errors on ...
Read moremultiple occasions. To add insult to injury they'll send you written accounts that contradict the verbal advice they have given in order to make things appear in their favour. You can pick up mistakes with their representatives at literally every in person meeting that you have, with quotes given by the staff and multiple promises that these features will be fixed / added to the next version of revised documents. Then they will completely drop the ball and never follow through with these verbal promises. On top of that they will remove entire items from your contract without informing you, and they fully expect you to pick up on these unauthorised changes along the way or they will throw all blame squarely back at you when these items are missed from your build.Thank you for your feedback. We are disappointed to read about your experience. We understand our construction team has been in contact with you and discussed your concerns.
We strongly doubt you're disappointed at all as none of you have to live in the finished product & walk past the reminders of a companies lack of ability to listen to their clients? It seems you would...
Read more prefer to blame us for not being able to accurately read and pick up problems in your detailed plans and drawings, although we had previously been assured by the sales rep that there was no need for us to do that as the plans were supposdely for your reference on how to build the residence. Disregarding other issues and misinformation at various stages of the build, this situation now boils down to two outstanding points:Find out how Dale Alcock Homes compares to other Project Home Builders
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- 2 reviews
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Excellent
Awesome Consultant - Marissa Gallo
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to Marissa Gallo for her excellent consultation and service. She is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but she was always ready to listen and available for discussion and changes. Also, with her experience and knowledge, she advised some signific...
Hello Ami,
Thank you so much for your review, we appreciate you sharing your feedback with us regarding your experience with Marissa. ...
Read more We cannot wait to see your dream home come to life. Warm regards, Celeste- 2 reviews
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Great Experience, Amazing Consultant - John Williams
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to John Williams for his excellent consultation and service. He is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but he was always ready to listen and available for discussion and changes. Also, with his experience and knowledge, he advised some significant changes in our original drawing wh...
Read moreich we then realised worth including in the final construction plan. Overall great working experience with John and team so far and looking forward for the construction phase. Highly recommend John Williams as your home consultant for his knowledge and experience. Thanks, AmiHello Ami,
Thank you very much for taking the time to leave your lovely review....
Read more We are so pleased to heard John has made your experience a positive one. We are very excited for your building journey and the many milestones ahead. Warm regards, Celeste- Verified
Communication and build quality counts
We have been very happy with the planning and communication with Liz and the team at Dale Alcock so far. They are building 2 houses for us and will be finished to budget. The build quality has been very good, especially the plastering - can't fault it. We are happy to recommend to anyone looking for a builder.
Hello Ron,
Thank you very much for your lovely review and taking the time to share your experience with us. ...
Read more We are so happy to hear you have had the best customer and building journey. Warm regards, CelesteRelated Articles
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Just Moved to Construction!
We've just been moved to construction and whilst we're yet to see movement on site, we've completed all the pre-construction Milestones.
Our initial contact with Dale Alcock Homes was at the Essence display home in Ellenbrook. We were unsure of when we could start the process but were thinking it was at least 12 months off. We explained this to Rick who took the time to talk us through the process of building a home and advised us to speak to a broker who would be able to give us a good idea of when we could start. He took the time to meet ...
Read moreus at the showroom in Osborne park to show us the standard inclusions and give us an idea of what types of things are upgrades so we could figure out our budget accordingly. We ended up starting the process a lot earlier than we thought and the most positive part of our experience has been the team at DA Homes. Our Pre-start consultant Corrine was incredibly helpful on our pre-start day and for any queries we had after we had made our selections, she made us feel confident in the choices we made but also assisted us when we were struggling to decide. This whole experience could have been very stressful but she made it an enjoyable experience and we feel so excited to see our choices come to life as our build progresses! Our Pre-Construction Liaison was Shelley and she was also incredibly helpful, she was always available when we had questions and kept us in the loop of our progress. Shelley was so helpful when we ran into issues and took the time to explain what we needed to do or to comfort us when we were feeling overwhelmed. We were moved to construction a week ago and our experience with the construction team so far has been positive as well. We're looking forward to see our build progress!Hi Rachel and Matt,
What a great review! Thank you so much for taking the time to share your great feedback with us. We are so pleased to hear you've had an awesome customer experience so far with ou...
Read morer team. Rick, Corinne and Shelley are a great representation of our staff, with their dedication, passion and professionalism.- Verified
An amazing and hassle free experience!
Ever since I first discovered Dale Alcock Homes, I have had a smooth and hassle free experience thanks to my consultant, Darryn Jones who assisted me at the beginning to help design and prepare plans for my new home. Each step of the process was explained clearly and there was no doubt in what was happening. Due to myself sometimes working away from WA, my client relations manager always kept me up to date with the build and sent through photos as well. The build quality has been very good, albeit a few minor mishaps (with installing a few wron...
Read moreg colour taps) which was rectified once I raised it. The cost overall was very reasonable for the spec of home and I can only thank Darryn Jones for that. Overall my experience with Dale Alcock Homes has been a positive one and I would recommend them to anyone looking to build a home in WA.Hi Brendan,
Thanks for sharing your experience with us - Darryn was so happy to hear that you are enjoying the journey! The Mila is a favourite design of mine and we know you are just going to love it...
Find out how Dale Alcock Homes compares to other Project Home Builders
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Smooth Sailing - Highly Recommend
Spencer Jones was recommended to us and I can see why. Right from the get go, Spencer was so helpful and knowledgeable and has made this whole process way easier than I could have imagined.
We signed up to build at the end of June in the midst of the craziness with the grants. Spencer discussed every last detail with us and his communication was second to none! He kept us up to date with progress, contract signing and answered all of our questions promptly. He worked around the clock to ensure that timeframes were met. You can tell he is extre...
Hi Lisa,
Thanks for sharing your experience so far with us! It's such an exciting time building your first home and we couldn't be happier you have chosen us to go along the journey with you. We know ...
- 2 reviews
- 1 like
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Spencer Jones
From the minute we met Spencer we could tell that he was genuine and someone we could trust. Nothing was more important than that when making our biggest investment. We found his communication throughout the contract signing process to be thorough, accurate and honest. This is the first home we’ve built and any concerns we had due to stories we had heard about other builders were put at ease right away at Dale Alcock homes so we were able to just enjoy the process and that we have! We feel Spencer went above and beyond to secure for us exactly what we dreamt of and it’s amazing that we are about to watch it all come to life with our slab due to be poured in only a few days. Thank you to everyone at DAH for exceptional service from day one.
Hey Rachel,
Thanks for taking the time to share your experience with us - what an exciting time building your first home!! We are loving the progress shots you are sharing along the way and can't wait to see the end product!
Warm Regards,
Abbey
- Verified
Great Experience With Dale Alcock Homes
I searched around a few different builders before signing up with Dale Alcock Homes. I chose Dale's due to the exceptional level of service I received form Marty Johann Jung. I found Marty to be highly experienced in custom design and highly devoted to ensuring that the home I built would be exactly what I wanted. This required several meetings after hours going through numerous options which Marty was more than happy to accommodate. The exceptional level of service has continued throughout the whole team at Dale's and the quality of build has been great so far.
I would highly recommend building with Dales.
Hi Simon,
Thanks for sharing your experience with us - it's great to hear that Marty has been instrumental in your journey this far. We are so excited for you as you progress through construction towa...
Find out how Dale Alcock Homes compares to other Project Home Builders
Know better, choose better.
- 2 reviews
- Verified
So far so good!
Our whole process has been really great so far with Dale Alcock. From the day in the display home we met Marty we knew he would help us build our dream home on a significantly difficult block, and he really helped us understand the process, as we are first time builders with not much idea of what to do and what it involved. We are also really difficult to get hold of as both work odd rosters and are rarely in Perth together, and the DA team really helped us with that regarding communications back and forth.
we have had some queries along the wa...
Hi Nikki,
Thanks for sharing this with us! It's such an exciting journey you are embarking on and we are so glad you chose to do it with us at Dales. The home design you have chosen is one of my favou...
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Totally happy with building experience
My husband and I could not be happier with our build. From the very beginning Dale Alcock Homes was professional and helpful. They were informative and upfront at every stage. The final cost was within budget and as expected. The quality of the workmanship was very good and the advice on colours for the interior and exterior was spot on.
Hi Emily,
Thanks for sharing this with us - we are so glad you are loving the construction process and all the selections you made within your home. It's an exciting time and we can't wait for you to...
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First Time Builder Experience - Thanks Jeremy!
We are currently waiting for brickwork to commence on our home and would like to share the positive experience we had with the team at Dale Alcock and especially Jeremy Brooks, our New Homes Consultant. As first home builders, we were very nervous about the whole process. However, when we walked into the Soto display home, Jeremy greeted us with a smile and was open and transparent with all our questions which immediately put us at ease. His experience and friendliness really made a difference to our experience and we felt reassured that we wer...
Read moree in good hands. Not to mention his responsiveness to all our queries at odd hours of the day. We really appreciate all the hard work Jeremy put in to ensure we were happy with our plans and for things to progress quickly and smoothly. We are really looking forward to seeing the next stages of our home come to life and can't thank Jeremy, as well as the team at DAH enough :)Hi Julie, Thanks for taking the time to share this with us - Jeremy will be happy to hear that he has been able to assist in a smooth journey. We are so excited for you as you continue progressing with your build.
Warm Regards,
Abbey
Questions & Answers
I built my home in 2009 and still live in it. One of the rear rooms has bad cracking in the cornice and wall above the window and the window frame is hard to open and close to the point where the frame is not square and the glass has 'moved'. This is covered under the 25-year structural warranty? regards Richelle
Good luck with your claim.
Hello Richelle, thank you for reaching out to us. Can you please email your home address/job number and photos to this email address: service@homeassist.com.au
Our team at Home Assist will be able to help you with this matter....
Read more Kind regards, CelesteHi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Thanks
Amanda Yee
Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Hi Abbey,
Thanks for you reply ....
Read moreMy property address 14 Warru Gdns Success Wa 6164 - Job 23726 My email amanda_5202@hotmail.com Thanks Amanda YeeFinished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
Get an answer from our members and Dale Alcock Homes representatives
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Hello Lauren & Sean,
Thank you very much for taking the time to share your great experience with us. We are so happy to hear you've had a lovely journey so far and that Sharelle provided you with the best customer service....
Read more We are very excited for the next milestones in your building journey. Warm regards, Celeste