From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Reviewer Photos & Videos
workmanship questioned-could have been excellent
overall the build was excellent with attention from all concerned particularly the building supervisor, unfortunately on a handover you dont climb all over the roof and assume things are done properly, 20 years later we are still experiencing water leaks, when contacted customer service we were told must be the installation of air conditioning system !
Singleton Beach Pad
First home owner here, decided to build with Dales as I used to build Dale Alcock Homes in my former trade as a bricky, my brother Brad is also a site supervisor there, so it made sense to go down the path of a reputable builder.
Ian/Spencer made the finance/planning options smooth and gave me all the information i needed even months after getting my keys i have been in contact with both for advice which has been great.
Dave was my supervisor for the build, all round it was a relatively smooth process, some minor fixes along the way but nothi...ng major and the house turned out great! being a FIFO worker he kept me informed and in the loop of where we were at. Managed to get a lot more than expected with my budget and made changes/variations throughout the build virtually getting everything i really wanted to be established. Girls in the office did a great job helping me out in the prestart. I had a rough idea of my colour schemes and they helped me fill in the missing pieces. Colours turned out exactly how i wanted. End result was a big family home for a guy and his dog. Would build again down the track.
An absolutely worthwhile investment - Thanks Stuart!
We’re into our third year post-construction and couldn’t be happier. We’ve had one tenant and they don’t want to leave, they love the house. Stuart initially designed the house and ensured the process went seamlessly. His design and council regulation knowledge was invaluable. An extremely positive $$$ investment the whole way. Thanks Stuart Jenkins and Dale Alcock.
Professional at every turn
Liz was awesome, her knowledge and vast experience is a gold star credit to Dale Alcock company. Always quick in following up queries. I am so grateful that I had such an amazing sales consultant to support me through my first build. Liz was always available to me right until the end.
During the build I was supported by another gold star employee Dean, all issues were resolved promptly. Dale Alcock staff are highly professional, helpful and supportive, they made such a big purchase very easy. A big thanks to them both.
Congratulations Dale Alcock by John and Isye
Having built with Dale Alcock some twenty years ago we were amazed to be able to reacquaint with Liz Fisher in sales who had guided us through the construction of a development project. It was unexpected considering the way people move around in employment and it was like meeting up with an old friend.
The pathway and process is very highly developed and clearly laid out eliminating confusion and the stress one might expect in tackling the building of a new dwelling. In our case as the build was carried out in an older established area requirin...
Spencer Jones was the best, start to finish!
We were amazed by the professionalism and attention to detail of all the staff.
Spencer started us off and was always keen to help right through to the completed build .
We are very happy customers.
We were in Western Victoria and unable to physically see any of our progress, but the site manager kept us up with all aspects and regular photos of the build.
Unfortunately due to border closures we couldn't even get to the house till 4 months after completion, but were very happy with the build when we finally got there.
Spencer has been a real bo...
Everything we wanted!
Couldn’t fault Spencer even if we tried! Direct & Honest from the get go and listened and understood everything we wanted in our forever home! Answered all our queries in a timely fashion and was always happy to help!Thank you so much Spencer! We couldn’t be happier with your work ethic!
We have just moved into our new home and could not be happier. The service we received was just amazing and it all started with Spencer Jones at one of Dales display homes. The support and advice provided by Spencer set us up for an almost stress free journey through the building process. Every step of the way we were greeted with friendly helpful people. We had a few teething issue when we moved in and I was amazed at how quickly these issues were corrected. We have built many houses and this has to be the best and most relaxed experience we have ever had from start to finish.
My experience with Dale Alcock has been an easy and helpful process while my house was being built I was living still in Victoria Sharelle was very helpful same with Emma in sending photos of my progressive stages of the build I would highly recommend them I would like to say Sharelle was so helpful and went out of her way at all times because of my living arrangements still in Victoria
Harry Lewer & the Dale Alcock Team
We first began speaking with Harry Lewer at Dale Alcock in January 2019 when we purchased our block of land. After having now been in our completed home for a month I cannot recommend Harry and the Dales team highly enough. We went back and forth over designs and details for months, creating the perfect custom home for us - Harry could not have been more knowledgeable, approachable, patient and professional. We originally enquired with several builders and Harry's approach was what drew us to Dales. His genuine care for our home and building jo...urney stood in stark contrast to the "salesman bravado" of other builders we approached. Even after we had signed our contract, Harry was always available to answer any questions, give us general advice and have a chat about the build. Further, Tania Brown and our site manager, Bob were also absolutely fantastic!! Bob's attention to detail was absolutely amazing and we felt completely confident that our home would be delivered to the highest quality in his safe hands. For us, the best part about Harry and the Dale Alcock team was our high quality home was delivered with professional and amazing service. I recommend Dale Alcock to all our friends and family and would never use anyone else if we are ever lucky enough to go on this building journey again!
Lack of consitant professional site supervision during the build resulted in a number of issues during the build that were only picked up by hiring my own building inspector, items including but not limited to structural roof timbers missing and overall lack of quality workmanship, this has resulted in ongoing call outs and repairs which they have followed through with but is still disheartening.
The house we dreamed of
Our build with dale Alcock is coming to an end, and we are eagerly awaiting our handover in six days time!
The build process has been smooth sailing ever since we started (getting started was a headache with the council)
But any issues we’ve had between our customer liason officer Nena and our site supervisor brad they have been quickly sorted!
We had a semi rural build off the grid in terms of water, gas and deep sewerage. I had such a headache trying to place the sewerage and be within council requirements. Nena joined our build at this po...int and she helped me fix my weeks long problem with the council in less than two days. Brad has been awesome throughout with his communication, his attention to detail and spot on with his time projections. Even the global pandemic hasn’t slowed us down!
Great First Build Experience
As a young family with no building experience or knowledge, the idea of wanting a home of our own was a daunting prospect. This was all put at ease when Lachlan Aquilina and the team helped us start our journey, they made us feel important and relaxed while coming up with our first dream home. We were always kept in the loop with progress along the way and everyone we had the pleasure of dealing with, from Finance with Scott to Gina and Paige during Prestart and Preconstruction and now with Nena and Brad for the Build. If you are thinking about a builder, I would highly recommend Dale Alcock and all of the people mentioned.
we had expectations and all our expectations were exceeded
The subdivision had problems but all the issues were resolved from start to finish and this resolution of issues continued during the build and everything was always resolved to our satisfaction.
Workmanship was excellent and the end quality is great and this was mostly due to building supervisor Johnny who had an excellent selection and rapport with the tradespeople.
Unexpected issues always present but all issues were resolved by our building supervisor, Johnny who was excellent. The whole experience from planning with Andrew to colour and ma...
Excellent finished for our New house
We got our house key on 3rd April 2020. Johnny the Supervisor came personally to deliver the house key. We are very lucky to have Johnny as our Building Supervisor. He is knowledgeable, patience, helpful will assist whatever our request that we wish to add at last minute. He has a very good team of tradies , painters, tilers, pavers , shelf , skirting makers , all has very high standard of finished jobs. Couldn't ask for better team for the final stage of the house.
Rachel Parker the administration coordinator are as efficient as the building ...
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email email@example.com
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
Get an answer from our members and Dale Alcock Homes representatives
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