From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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workmanship questioned-could have been excellent
overall the build was excellent with attention from all concerned particularly the building supervisor, unfortunately on a handover you dont climb all over the roof and assume things are done properly, 20 years later we are still experiencing water leaks, when contacted customer service we were told must be the installation of air conditioning system !
Lack of consitant professional site supervision during the build resulted in a number of issues during the build that were only picked up by hiring my own building inspector, items including but not limited to structural roof timbers missing and overall lack of quality workmanship, this has resulted in ongoing call outs and repairs which they have followed through with but is still disheartening.
Well managed project
Dale Alcock Developments were one of a number of builders that were consulted prior to requesting a tender for a nine unit residential development. From the outset all DAD's staff were very accommodating from initial discussions, quoting, pre-start nothing was too much trouble.
During the build process both the Site Manager and Project Manager were available to discuss any aspect of the project, whether over the phone, by email or on site. The project was well managed with a clean and organised site and trades that appeared happy to be involved...
Custom Build, some bumps in the road, now a brick wall
During the sales process we made a lot of changes to get the design exactly how we wanted and this was well received by the sales team.
We had a final negotiation during the signing of the contract and this is where we hit the first bump as we worked through this issue with the sales team but as they had handed us over we needed to explain all the issues again to the next team.
This was then the second bump as their systems and processes continued on through the process. Our contract issue had not been fixed and we proceeded to explain this to ...
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Fantastic service and great quality build
Overall we are very satisfied with the entire process. Dale Alcock has built a lovely quality home which we absolutely love. The price estimated at the beginning and end was exact and nothing went over budget during the process. The materials used were good quality and no shortcuts were made during the whole process, trust me I was keeping a close eye during the whole build process.
Rachael was our sales consultant and she was extremely helpful, patient and accommodating in assisting us to build and designing a custom home that fits our bud...get and size block. We were going to choose another boutique builder but in the end Dale's provided a discount, better reputation and had more inclusions so we signed up. Vince our site manager was great, he was thorough, knowledgeable and helpful when ever we had questions about anything. When it was time to do hand over he made sure most things were sorted so there was hardly anything to fix up, the place was in great condition which was good. Tania our client relations officer was super helpful, when ever I had questions she called and replied back straight away. If there was a problem with something then we were notified and talked about options. Reason for my 4 star review wasn't because I'm not happy because I am but during the pre construction stage we had several Dale Alcock employees coming and going, changing positions etc during the pre construction stage which made the planning stages extremely stressful. In the end we had to have our sales consultant Rachael step in and take over to answer things and get things done because people in the business were not explaining things right to us, giving wrong pricing, not including things we asked for, not taking things out we wanted and old incorrect plans were being handed around adding to the confusion. Luckily Rachel paid close attention to what we wanted and was able to smooth things out.
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email email@example.com
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
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