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Dale Alcock Homes

Dale Alcock Homes

4.7 from 767 reviews · View Statistics
Listing monitored by Dale Alcock Homes

Reviews

  • Build Stage
  • Customer Service
    5.0 (311)
  • Site Admin
    4.9 (129)
  • Timeliness
    4.9 (198)
  • Structural Integrity
    4.9 (56)
  • Plumbing & Waterproofing
    4.9 (47)
  • Electrical & Lighting
    4.8 (44)
  • Flooring
    4.8 (42)
  • Transparency
    4.9 (259)
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Reviewer Photos & Videos

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Leah Sutton
Leah SuttonPerth, WA
  • Verified

Excellent experience for a first time builder

published

As a first time builder it was hard to know where to start and all the choices and options seemed overwhelming. When visiting the Apsley Estate we met Chris at the Rosewood Display. Chris has been incredibly down to earth, honest, easy to understand and not pushy. Unlike other sales agents we had met Chris was focused on understanding what it was we wanted from a home rather than making us fit what was being sold. Thanks to Chris the whole experience thus far has been positive and we were given all the answers and information we needed to make informed choices - definitely would recommend Chris.

Customer Service
5/5
Timeliness
5/5
L and C
L and CPerth, WA
  • Verified

Nat Scott, very informative new homes consultant.

published

Nat Scott gave us a systematic and clear explanation about what is involved in the building of a new house.
We asked for a lot of information and many questions. She had the patience to explain them clearly and promptly.
This has helped us to decide to build our house with Dale Alcock homes.
We will recommend Nat and dale Alcock Homes to anyone wanting to build their homes.

Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes

Other Home Builders

 
 

0.0
(1,234)
  • Verified

Building our first home with Sharelle Page

published

We first met Sharelle at the Mila display home in Mindarie. Being first home builders, she explained the streamlined process of building with Dale Alcock and took the time to get to know us as a couple. From this, Sharelle was able to help us design the home of our dreams, taking into consideration our wants and needs as well as our budget requirements. She kept us informed throughout the process and was always willing to take the time out of her busy day to show us different options/houses currently under construction. This helped us confidently make the decision to build with Dale Alcock Homes. We are so excited to see our dream home come to life! Thank you Sharelle!

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
  • Verified

Excellent Service.

published

The job has been managed excellent so far. Quick response and availability at all times. Patience and thorough details when requested. Transparency at all times. Very satisfied with the pre construction process. Cost was a bit different to expected though it is understood that it is part of updgrades requested.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Cheryl Gomez
Cheryl GomezPerth, WA
  • Verified

John Williams- Making our dream home come to life!

published
Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Samantha
Samantha
  • 2 reviews
  • Verified

Home from Dale Alcock

published

After meeting John Williams the first time, he gave us the honest truth about every detail we needed to know, he is a very knowledgeable man, pays 100% attention to detail and requirements we put on him. The excellent work he completed to prepare our design perfectly as how we wanted it, in a short time frame, exceeding our expectations
A 5 stars to John for providing excellent service

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Mark
MarkPerth, WA
  • Verified

John WILLIAMS- Starting our dream build

published

With the unfortunate moving on of our previous new home consultant we had met John before in one of Dales' show homes and also been recommended him by friends, we feel privileged to have him lead us through the early stages of building our dream home, John hit the ground running when he took carriage of our project and in little to no time contacted us to arrange a meeting, he explained the process and what to expect with an awesome knowledge of the industry and made the experience a joy.

He is very efficient and professional and just a really nice bloke, he always has a smile on his face and every where we have heard his name mentioned he is held in high regard.

I can't recommend him enough, thanks John

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes

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Shereé S.
Shereé S.Perth, WA
  • Verified

Sharelle Page - Simply the best!

published

After the first time meeting with Sharelle after having shopped around with 2 other builders, it was a love at first meet experience! Sharelle was so friendly, Professional and Incredibly knowledgeable. What made her standout from the rest was definitely the fact that she took the time to really understand what we were after in building our next home and provided options to suit.
Our journey so far has been nothing short of amazing and we cannot speak more highly of Sharelle along with the Dale Alcock team at home collective on our journey thus far!

Customer Service
5/5
Transparency
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes

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0.0
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Divina Campos
Divina CamposPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Dream HOME from DALE ALCOCK

published
Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
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  • Verified

Smooth process

published

We were not 100% sure but almost signing with a competitor to build our first home, when visiting a display home we met John Williams. I can't fault the attention John dedicated to us and to top that, his knowledge of the process presented with a highest standard of professionalism and dedication. Two meetings later and we knew what we wanted. John kept our feet on the ground, helping through design decisions all the way to close the deal. It is the start of a long and excited journey for us and so far we are happy with our decision. Kudos to John!

Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Austin
AustinPerth, WA
  • 2 reviews
  • 1 like
  • Verified

A very positive experience selecting a builder

published
Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes

Other Home Builders

 
 

0.0
(1,234)
  • Verified

Professional, Friendly, available 24/7

published

I still can’t believe from my messenger txt late on night to a signed deal on land and house package completed with one week!
Dale Alcock should be proud of Chris as he is a wonderful trustworthy and approachable sales consultant I have met.
Chris has gone over and beyond what we expected! He is positive and caring and customer focused.
Love your work, Chris. I’ll be recommending Dale and Cris to all my friends!

Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
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  • Verified

Amazing Start to our forever home!

published

The day we walked into the display home and talked to John Williams, we knew we were with the right company to build our forever home. From the start we could see John had a passion and knowledge for the industry. Not at any stage did we feel like John was just trying to make a sale, and at a time of uncertain price rises and trade shortages -John has been transparent with all these challenges throughout the industry. John has been very proactive, very prompt in replies and always available to assist whenever we have queries.

We look forward to the journey ahead, and with the team at Dale's we know we are in good hands.

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Emma Z.
Emma Z.
  • 3 reviews
  • Verified

Transparent, Thorough, Trustworthy

published

We have been impressed every step of the way working with Ryan Neill. From the initial stages of securing a block, through to finalising the design of our new home, Ryan was absolutely transparent, thorough and made us feel completely at ease and excited about the process. It truly felt like he was on our team and that he was open to our ideas, as well as providing us with excellent feedback and guidance on the design and building process.

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Liam O.
Liam O.Perth, WA
  • Verified

Amazing product and even better service!

published

From the very start, Chris Beck and Dale Alcock Homes has been a pleasure to deal with, always more than willing to offer tips on design, talk through all the different options whilst keeping a friendly and professional atmosphere.

I’m a customer that struggles to visualize what things will look like so having someone there who understands the struggle and can provide physical references, personal recommendations and reassurance, has been an immeasurable help in designing my new home.

Nothing is ever too much and the team at Dale Alcock Homes has given me confidence along with honest, realistic expectations for when I’ll be in my new home.

All good things come to those who wait!

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Page 1 of 10

Questions & Answers

Amanda Yee
Amanda Yee asked

Hi Dale Alcock Maintenance team,

I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.

Can you please get your team to touch base with me ?

Thanks
Amanda Yee

2 answers
Dale Alcock Homes
Customer S.Dale Alcock Homes

Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey

Amanda Yee
Amanda Yee

Hi Abbey,

Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726

My email amanda_5202@hotmail.com

Thanks
Amanda Yee

Michael S.
Michael S.asked

Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?

No answers
Michael S.
Michael S.asked

The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!

1 answer
Michael S.
Michael S.

Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.

I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?

See all Dale Alcock Homes questions

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