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Dale Alcock Homes

Dale Alcock Homes

4.7 from 786 reviews · View Statistics
Listing monitored by Dale Alcock Homes

Reviews

  • Build Stage
  • Customer Service
    5.0 (329)
  • Site Admin
    4.9 (136)
  • Timeliness
    4.9 (207)
  • Structural Integrity
    4.9 (59)
  • Plumbing & Waterproofing
    4.9 (48)
  • Electrical & Lighting
    4.8 (45)
  • Flooring
    4.8 (43)
  • Transparency
    4.9 (271)
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Reviewer Photos & Videos

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  • Verified

Exciting journey! Great experience with Natalie Scott!

published
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
  • Verified

Superb service

published

Communication has been excellent so far in our journey. Response to quarries have been prompt and professional. Natalie, our new home consultant has been great. Very friendly and approachable. She has been wonderful. She is very knowledgeable and has helped with design ideas. We are about to do Pre start so looking forward to the next part of our journey.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes

Other Home Builders

 
 

0.0
(1,234)
Ami Dubey
Ami DubeyPerth, WA
  • 2 reviews
  • Verified

Excellent

published
Customer Service
5/5
Site Admin
4/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Ami Dubey
Ami DubeyPerth, WA
  • 2 reviews
  • Verified

Great Experience, Amazing Consultant - John Williams

published
Customer Service
5/5
Site Admin
4/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Lisa Ross
Lisa RossPerth, WA
  • Verified

Amazing Consultant- Darryn Jones

published
Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Doris Taylor
Doris TaylorPerth, WA
  • Verified

Awesome Experience!

published

We are at the pre-construction stage of building our duplex pair with DAH. The experience and service so far is second to none.
Jason Burns our development consultant is wonderful. He is very knowledgeable, approachable and very professional. He answered all our queries patiently, explained the process and helped us to perfect our designs.
Corinne Lilly our selection consultant is amazing. She is so knowledgeable, helpful and patient and she has made the selection process a breeze.
We are looking forward to the building process and hoping that it will be just as amazing.
We would highly recommend DAH anytime

Customer Service
5/5
Transparency
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Eddie
EddiePerth, WA
  • Verified

Great Service from Chris and Dale team.

published

The service and experience so far has been great. Chris our new homes consultant has been great. He is knowledgeable, transparent and always available. He's quick to reply and has shown patience in explaining what we need to do and how to approach the building journey. Contracts are in process at the moment but I would definitely recommend Dale and Chris in particular for his professionalism and help so far. I look forward to starting the building process.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes

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  • Verified

Awesome Sales Consultant Service

published

A couple of months ago we went to the Nine home display and met Steve Quartermaine. Since the first time we walked into the home display, Steve had been very helpful and always give us an assurance vibes that we will build an amazing house with Dale Alcock. Steve also helped us get a land, the perfect land size in the best location we could get. We are currently in the Pre-construction stage and nothing to fault in term of the process and support from all the team. We are looking forward to the next stage and hope for amazing support will be provided throughout the build.

Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes

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0.0
(1,234)
JessandRowan
JessandRowanPerth, WA
  • Verified

Customer Service

published

We are currently in the Pre-construction stage with Dale Alcock and so far the customer service has been amazing. Our sales consultant Quentin Smith has gone above and beyond to help us perfect our design and answered any questions we've had and has just been a genuinely nice person (which is great to have in what can be a very stressful time). The new showroom Dales have in Leederville is also amazing to go see all the selections for your new home and everyone there is super friendly and helpful. We are really looking forward to the next stage and can't wait to see the end result!

Customer Service
5/5
Transparency
5/5
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Sue D
Sue DPerth, WA
  • Verified

Exciting Times with Dale Alcock Homes and the team

published

I am at pre-construction with Dale Alcock Homes and to date there is absolutely nothing to fault with the process and the support and enthusiasm of my consultant, Liz Allen-Fisher. There has been good clear information from the start and no effort spared to find good solutions and outcomes. I look forward to the coming months and feel very confident that this level of support and quality will be maintained throughout the build.

Customer Service
5/5
Transparency
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Cooko
CookoPerth, WA
  • Verified

From Aveley with Love...

published
Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Not sure
Not surePerth, WA
  • Verified

A Very Caring Experience

published

From the beginning we were made to feel valued and confident that Dale Alcock Homes through Andrew had our best interests in mind. All aspects of the build were outlined in an accurate and professional manner. When the final design was completed we were very comfortable with the whole process.
We will be recommending ‘Dale’ to all our friends.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Dale Alcock Homes
Customer S.Dale Alcock Homes
Home Builders

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A-Family
A-FamilyPerth, WA
  • Verified

Awesome Customer Service... from Quentin Smith & wider Dale Alcock Team

published
Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
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Ron T.
Ron T.Perth, WA
  • Verified

Communication and build quality counts

published

We have been very happy with the planning and communication with Liz and the team at Dale Alcock so far. They are building 2 houses for us and will be finished to budget. The build quality has been very good, especially the plastering - can't fault it. We are happy to recommend to anyone looking for a builder.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Cheeky
CheekyPerth, WA
  • 2 reviews
  • 2 likes
  • Verified

Integrity! Passion! Awesomeness!

published

Almost all builders in WA want to signup a customer and make a profit! The guys at Dale Alcock want to build you a beautiful home, offer great service and are always honest with you.
During these difficult and uncertain times its best to go with the best builder in town!.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes
Customer S.Dale Alcock Homes
Page 1 of 10

Questions & Answers

Amanda Yee
Amanda Yee asked

Hi Dale Alcock Maintenance team,

I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.

Can you please get your team to touch base with me ?

Thanks
Amanda Yee

2 answers
Dale Alcock Homes
Customer S.Dale Alcock Homes

Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey

Amanda Yee
Amanda Yee

Hi Abbey,

Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726

My email amanda_5202@hotmail.com

Thanks
Amanda Yee

Michael S.
Michael S.asked

Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?

No answers
Michael S.
Michael S.asked

The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!

1 answer
Michael S.
Michael S.

Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.

I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?

See all Dale Alcock Homes questions

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