From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Cracks in walls, cornices and ceiling.
We built with dale Alcock just over 5 years ago and a number of cracks open up in all area a short time there were fixed at the 6 mth but what was the point as the all have reopened and gotten worse plus most of the stuff the inspector pointed were determined not important by the guys doing the repair so ignored.
Now we have crack in most door frame surrounds, hallway ceiling and areas of cornines when I call and asked if they were covered by any warranty as they were all original repaired I was told no as they were part of general wear not to sure how I am wearing the ceiling and wall but what we’ve excuse you can come up with I guess.
Not happy with customer services at all
The voice of a few doesn't represent the voice of many.
My experience with Dale Alcock started off pretty well but a few hiccups made it an unpleasant one. While some areas of my Dales experience could have been better, I must commend their dispute resolution process. After an escalation I saw what contributes to Dales good reputation, I saw genuine care from the higher ups and reached a resolution within 24 hours so now I guess time will tell. I cannot comment on the build as I didn't get that far but Dales is still one of my preferred builders and have a reputation for build quality.
Build was fantastic. Presales and subdivision were not.
First the good and the great. Our customer relations officer ([name removed]) was perfect - 10/10! She always got back to us promptly with updates and responses to questions, and could not have done a better job. Even now at the end of the build and we have a few small issues, she is still very quick with responses and more importantly resolutions to the problems. Our onsite manager also did a really good job. He was always very friendly and personable, always polite, and whenever we picked up issues and reported them to [name removed], he alwa...ys took care of the problems promptly. We felt that there were a few things that should have been picked up before we did, but no real complaints. The building part of this journey was great. The poor unfortunately started at sales. We felt that we were told things to help us sign on the dotted line, but those things weren't followed through - for example, promising that they would get the wine cellar design right and make sure that it was done correctly, to then saying (after deposit) that we should get wine cabinets and people don't get wine cellars with our type of house, or it was up to us to work out how to manage it because they didn't know about cellars. Or telling us that all of the tradespeople are employees of DA and not contractors, so any issues would be easier to fix, to us then finding out during the build that most of the tradies are contractors (didn't cause a problem, but we didn't appreciate the continued misinformation). The same person went on to confuse the subdivision process (saying to me initially that DA would take care of all of it, to then letting me know 6 months later that I was supposed to be doing it). The problems continued when this person was communicating things from the Water Corp or Western Power that ended up being incorrect and wasting more of our time. I finally took to communicating directly with the Water Corp/Western Power etc., which cleared those issues. I was ready at that time, after months of chasing my tail, to move to a different building company. Once this person was taken off our project (it took me a while to work out where the issues were coming from), everything went very smoothly. The team involved from the start of the actual build did an amazing job of turning our poor initial experience in to a very positive one and were are very grateful to them. We are also impressed that we were invited to review DA, when they knew that we had some problems, which shows that they are interested in improving whatever they can.
I built my first home with Dale Alcock some 12 years ago. I was so impressed that I recommended friends to build with them, and built my second home with them. This one I am not so impressed with. And the friends I referred have mixed opinions. One would never use Dale Alcock again as their house has cracks everywhere. Dale Alcock prides himself on using quality appliances. This is not the case. After 2 years- taps had to be replaced in the ensuite. I paid to have the builder put in the down lights, which are extremely poor/cheap quality....They have slowly needed replacing one by one. Have tried replacing bulbs but on each occasion has been the actual downlight. The tap in the kitchen split in half and I needed to have replaced. The cornices have cracks through them, not just underneath, along with several cracks through the walls and ceilings. Then to top it all one of the doors to the alfresco would not open. The only way to open is to put a screw driver underneath and lift the door. On opening the door the whole door frame drops. I rang the service centre and a gentleman came out and proceeded to tell me it wasn't structural and the windows/doors were added as an after thought and not part of the initial build. This was part of the home I built and part of the plan so to say this and say I could get a handyman out to fix just blew me away. I paid good money for this house and am constantly having to replace things. Needless to say I will build again one day and it certainly won't be with DAH. I'll build with a cheaper builder then I won't mind replacing things.
Dale Alcock know how to design but actual building a home is not of high standard
I had refrained from posting a review until our build was complete and maintenance was near completion to allow us to fully review Dale Alcock.
I thought it be easier to do my review based on the “Selection Survey” that is given to the client by Dale Alcock as this will address the positive and negatives.
Our building Journey commenced very well with meeting the New Home Consultant who was very pleasant to deal with and very professional. The communications via phone and emails were excellent and the information provided was very quick and...
Good Process, Not the best result
From Design through to hand over it was a great process, well organised and great customer service,
Once the build was finished our bathroom tiles had to be chipped up as they had lips and sharp edges due to the porcelain tiles being laid wrong,
Our roof hasn't stopped leaking which has caused a part of our ceiling in one our bathrooms needing replacement, the roof is still leaking after attempted repairs were made by the Dales maintenance team.
Overall not a bad builder but for the price they charge compared to other builders everything should be smooth sailing and be finished without defects.
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Average builder, very slow to fix
Sales consultant who we had used previously with another family member was helpful, however once building had started and issues arose, he wouldn't reply or acknowledge emails.
Prestart went well. We made many changes and these were quickly priced and adjusted with plans amended accordingly.
As with most builders you deal with a Client Liaison in the office. Whilst polite on the phone, she would never actually respond to queries. After speaking to our supervisor it appeared that often our messages were not even passed on. Due to these c...ommunication problems issues compounded and became harder and harder to fix. Our supervisor was good and offered plenty of advice, however despite this many issues still occurred and were not rectified. Handover was in December 2014 and now in 2016 we still have outstanding items that have not been fixed. Further to this fixtures and fittings seems to break on a weekly basis raising questions on quality and workmanship. I must commend the ceiling solutions workers that came for maintenance - despite doing very dusty work the house was left in better shape when they left than it was before. Items that were identified at our PCI took approximately 12 months to fix, despite assurances they would be fixed before handover. When you try raise these issues with their maintenance section they plead ignorance and tell you that you had previously been dealing with the construction side. I don't care what section it is - I paid one builder being Dale Alcock so stop passing the blame. If you want to pass the client through to different departments along the way, you need to ensure there is continuity of information. We have built multiple homes before, for both investment and personal residence purposes. This build was average but with some better customer service and more timely approach in fixing issues it could have been much better. Hopefully we can get our issues fixed shortly and nothing else breaks so we don't have to deal with the builder anymore.
Bad After Care Service
The design was fantastic and the pre-start office was very well-equipped with a good selection to choose from. Unfortunately there were problems which occurred during the build because I didn't have access to the building supervisor to discuss issues with, only a girl sitting in an office who had no experience with building. I had to speak to her and she would liaise with the supervisor.
After handover there have been issues with maintenance especially the underground pipes. We have discovered multiple holes in the drains that were just cover...
Our Dale Home alpine villa advantage
Customer service was a+ always received a response to calls, emails, questions quickly & responses were helpful.
We used a building inspector throughout the build, which I would highly recommend, as their are always issues with trades work along the way (build manager will have numerous other houses to look after). When we complained about issue, repairs were made almost perfectly. Apart from with regards to brick work (keep a close eye on Australian standards) & cement pad (level was questionable - corrected using filler however we felt brush...
First Building Experience
Pre-sales was fantastic, the consultant is very knowledgeable, patient and assist a lot with the house design. Workmanship and build quality is ok but I am expecting a lot more from Dale Alcock.
Overall experience was good except for few things that can be improve:
- I had 3 client liaison throughout the building process and everyone seems to handle things differently
- Some rubbish on the site which haven't been clean
- Electrical plans could be a lot better. Consultant wasn't too knowledgeable in this area and end up with a lot of switches in inconvenience place. I end up have to spend thousands to redesigned the whole plan.
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Good Side and Bad Side of Dale Alcock
Everyone knows that Dale Alcock has a good reputation in a building industry. I can be considered one of them who believes in that name. A lot of my friends recommended Dale Alcock as a good builder. In this review, I would like to explain good things and bad things during my building process.
Personally, my homes consultant was quite helpful in order to assist us during the planning process. He was a patient man and seems has a good knowledge and experience to build a great house. Easy to contact and reply promptly. So I would say a consult...ant will be 8/10. One of the bad side, he did not explain to us that we will get the cheap material on the ceiling for the garage and alfresco area. During the planning process, he always explain that it will be the same with display home quality which both area has the same ceiling material through out the house. Pre-Start process was pretty good. We got a quite helpful liaison and coordinator. She help us with suggestion and opinion but no body perfect. She made a little bit mistake for tiling in my alfresco as we were asking to get the same tiling with the display home. At the end, we had to do it by myself as my coordinator mentioned that it was my fault not telling the liaison during the pre-start. I explained my condition but she didn't help much. The workmanship and build quality can be considered okay. They built my house in such short period of time and keep promising to finish before Christmas (as we discussed it before). However, I mentioned it to the foreman that we were okay to wait, no rush, we just want to get the best one for my house. At the end, he finished and gave the key one month late from the promising date. We knew it already since the beginning. It was not a big deal. In my opinion, it is better to do tiling, carpeting and painting by yourself as we got not really good result for the wall painting. It seems that the painter is only do it one time as a result it has uneven color occurred on the wall.
Beautiful home but not happy with customer service and building journey
For today its 3 months from key hand over. After key hand over customer service is very bad.i think Dale alcock doesn't maintain their quality as earlier days.
A long road..
Our experience building with DAH was a reasonable one overall, but definitely not without its challenges. We want this review to be an honest overview of the experience from our point of view – the good, the bad and the occasionally ugly.
Building our dream home was a long journey. We had actually started the process with another builder, but didn’t feel that they were “on the same page”, and we were anxious about proceeding. We decided to look around for an alternative builder, and we found Dale Alcock Homes.
Like many people who build a...
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We have been in are house now for five years and the roof has leaked from day one.
Dale Alcock just blame contractors but there is a problem with the flat roof tiles, the tile manufacture has been out twice to fix the problem but still it leaks.
Dale Alcock were very good until the house was finished then they just don't give a dam, we have just been away to Bali and once again come home to water damage ,they have ignored this from day one now I have had enough.
I have been in touch with several tv company's who have been interested in taking up on this storey.
It is appauling there lack of care but we would never never use them again.
All good until the house was finished
The roof has never stopped leaking
This is for drifand and any one else thinking of buidling.
They are a good builder and build quality houses but there are so many unknowns in building and perhaps bank on the fact the buyers know nothing.
They are part of the ABN group (Alcock Brown Neaves) which encompasses Dale Alcock Homes, Webb & Brown Neaves Homes, APG Homes, Home Buyers Centre, The Maker (kitchen company that does all the kitchens in their homes) plus other business'.
They will try and rush you along because they have a time schedule for the house to be built so it can...
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email email@example.com
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
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