Pathetic experience we had with Damco during the free consultation period with Damco’s designer [Name Removed] who asked us to pay $ 1000 on the free consultation session to calm his insecurity levels for his impractical designs.The most impolite designer [Name Removed], who had his mind set that I was there to take his designs for free in the free consultation session as my spouse hadn’t showed up on time and also cause they were threatened by Masters being his competition for designing our home.They had the audacity to ask me and my partner t...o come back when both of would be present together or leave as they had too much work on his plate to entertain us for their self-held meeting. When we didn’t budge they bombarded us with questions relating to why we were present there when we had also consulted Masters to design our home as his competition. His levels of insecurity dint come down till I raised my tone for indirectly distrusting us and creating a disruption to our meeting. They finally showed us his impractical kitchen design which took us 2 hours to re do by giving him ideas rather than he giving us. Once the whole design was finalized and an average quote was given they asked for commitment from us by paying $1000 upfront on the “free consultation session”. We refused to do so as we needed to think over his ideas and get back to him with our research. They dint believe us and refused to discuss the bathroom design and go ahead with the meeting. They also mentioned they dint care if we were upset with his behavior as they would get 99 other customers against losing one. We wouldn’t recommend [Name Removed], a designer of Damco, to anyone as they wouldn’t work for you unless you satisfy his insecurity levels for his impractical design that is rather is below average and nothing extraordinary.
12months later i am still disapointed
Designing the kitchen was fabulous, selling us the kitchen was fabulous.... installing the kitchen a nightmare. It started from day 1 when the guys to remove the kitchen didn't turn up so the project manager started it... then the plaster broke into the house to "view the job" before he started... how could he break in? the house was without locks for ten days when installing the double doors... then the cupboards were ordered the wrong size (we were asked to keep the smaller size and they would build into the wall to accommodate the fridge)...... the sinks we had didn't fit the design (normal sinks)... the bench tops were too short so the cupboards were cut down to size exposing an unpolished portion of the flooring...the wooden bench tops are crap (although they do look good) ....the 2pak cupboards (they told us these were the best they supplied) are chipping......the list of issues with the kitchen goes on and on - no one cared. The French doors (purchased by us but installed by Damco) were "butchered" and cant be fixed because you cant replace wood that has been removed/hacked into (as suggested by two carpenters), however Damco weren't willing to pay for new ones and gave us $900 towards the claim of $2100 (to purchase and install new doors) without a reason why the claim was reduced. I look at the kitchen and am disappointed at how much it cost and how cheap it looks...sometimes it makes me just want to move house - dramatic I know but I am just so disappointed at such an expensive exercise.
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Was there a reply to Lex of Melbourne's negative experience?
Hi Sidney. We have failed to identify this client and this project, and there is no record of them in our system, hence why this was not replied to. We have also reported the review to Product Review and we are awaiting their response. If you would like any further information please give us a call on (03) 9544 0210.
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