24 questions from our users
Hi bought flavorstone diamond edition how long is postage
Hi, I do not work for Danoz nor do I have an idea how long it will take until you receive your parcel. You have to contact Danoz Direct and ask them about your problem. Make sure that you get a consignment number or a tracking number when you ask for your parcel you can follow it up on the Australia Post Website: MyPost if you have an account with Australia Post. I suggest you get an account and you will love all the benefits.
I like my H20 Mop (Green in colour), it is still working however the pin in the folding elbow of the mop is broken and hence it just wants to collapse. Do you have replacement pin that will fix this problem please?
I am not reporting or be involved with Danoz Direct.. I thought it would be common sense to contact the customer service of the company. My test article was not about a steam mop but about the Bissell Crosswave Pet a product that has nothing to do with a cheap steam mop. Best is to throw the outdated steamer into the bin and get a reliable product like the Crosswave giving you 3 years of guarantee and peace of mind.
Thanks for your reply although the tone could have been a little more pleasant .
I bought it for $300 at Big W and Big W don't deal with it after sale - great service.
$300 is not cheap for a steam mop in my book; common sense tells me, at some stage your $400 item too will end up in the bin.
We can get this replaced for you. Can you please confirm if it is the H2O HD OR the H2O X5 you are referring to?
How long have you had your mop for?
If you could please email firstname.lastname@example.org with your request they will be more than happy to help you.
Kind Regards, Danoz
I have been calling Danoz continuously to ask about the deal related to the steam mop. Money has been taken from my credit card but I have not received the entire product. I have left a message. Response???
Apologies that you are not able to get through to our customer service team. If you could email email@example.com with your best contact number and i will organise a customer service agent to contact you at a time that you are available to discuss your order.
What is the maximum weight for the Rock Gym please?
Hi Sye, The maximum weight allowed is 120kgs. Thank you, Danoz.
Hi, I have blue stone pans. The smallest one has brown spots around the top. How do I clean this off?
Hi Rebecca, Thank you for contacting us. Over time, certain foods might leave residue which will cause the pan to stick. We recommend to try the following troubleshoot first to attempt to restore the non-stick properties:
Mix 2 tablespoons of Bi-Carb Soda & 2 cups of water. Boil the solution in the pan for 5-10 minutes over a medium heat, then wash as normal. You may need to run this process twice. This procedure will reset your pan.
Please then reseal your pans to re-activate the non-stick surface by following the steps below:
1. Warm the pan over medium heat for one minute and remove.
2. Spread a light coating of vegetable oil or canola oil over the entire inside surface of the pan.
3. Place it back on your stove top over medium heat for 5 mins.
5. Let it cool completely.
6. Wipe away any excess residue with a lightly oiled paper towel (do not wash the pan).
This can assist with discoloration too and we also have a video on how to seal - https://www.youtube.com/watch?v=nRgyjOEvA7I
The use of oils other than vegetable or canola oil will form more residue. It is highly recommended if you use certain pans frequently that you season your pans with the above procedure at least every 3-4 weeks to keep the non-stick surface at its standard.
If problems still persist then please reply back.
Thank you, Danoz.
T V dinner trays or stable tables. Do you have any please.?
Hi Helen, No sorry we do not retail this kind of item. Good luck in your search! Danoz
Hi I brought some slim n lift jeans from Danoz about about 5 or more years ago they are not the tight jeggins ones they have a flared boot leg they came in 2 black and blue pare. Do you still have these in stock at all?
I am sorry these are not currently in stock. This product has not retailed in many years, we only have the tight styled leggings at the moment. Thank you Danoz.
How do i clean the pressure cooker without getting it wet?
Thank you for the comment. If you are referring to the outside of the unit, this can be cleaned with a very lightly damp clean cloth. The Inner Pot can be washed in warm soapy water. The underside of the lid including the Seal Ring, Pressure valve.
How much extra is the powerfit vibration gym after the $14.95 postage? I am really interested in trying please can you let me know the 1st amount of costs involved. Thank yo!u
Hi Joya, thank you for your query however Danoz Direct does not retail this product. You can log onto www.danozdirect.com.au and check out our products. Kind Regards Danoz.
I am pretty sure you will pay around $800 in total for this product. I've just been looking at reviews and I've been put off as it doesn't seem to help with weight loss, but some people say it makes them feel good afterwards and helps core strength. I was hoping to ditch my treadmill and get a power fit but I wouldn't spend that money on something that probably doesn't do what I expect.
How much cost nicer dicer Fusion the new nicer dicer send me the price in the picture please?
Thank you for your question but Danoz does not retail this product. We are unsure who sells the Nicer Diver Fusion.
Kind Regards, Danoz.
We have a faulty steam mop the power lead has come free, is there a recall on this product?
I'm sorry, I can't assist in any manner. I'm a consumer, not a representative of the seller. I don't have the steam mop you refer to, so I can't even offer an observation or any information about it. I suggest you contact the seller direct and explain your problem. I my experience, they have dealt with product issues very well in the past.
Hi Helkay, Can you confirm the name of the steam mop? We need to confirm if the steam mop is a Danoz product. If you wish to speak more about this issue please contact our Customer Care on 1300 135 085. We are more than happy to assist you. Kind Regards, Danoz
Hi! I've just ordered the grass product. All I've seen is horrible reviews not one person says it works, if it doesn't is danoz going to not going to take my one off payment? How will they know of it has or has not worked? I'm concerned about the amount of people who say it's near impossible to get help or your money back.
Hi Steph, we offer a Money Back Guarantee for all our product because we believe everyone has different needs, expectations and wants from a product. The Hydromousse has a 30 day trial. This means you have 30 days from the day you receive the product to try it out. In terms of payment, the second installment gets deducted 30 days from the date of order but for whatever reason you decide to return it this payment does get refunded. I hope this information helps. Kind Regards, Danoz.
why don't any of the big stores stock Danoz products?
Hi Gazza, we have along list of stores we retail in such as Big W, Harvey Normans and Mitre 10. Here is the link to our waebsite -- you will find the list of stores and locations. http://www.danozdirect.com.au/stockists/ Kind Regards, Danoz.
I have the flavour stone pans but they have all discoloured how can I restore colour?
Hi Reevsie, please contact our Customer Care Team on 1300 135 085 and we will be happy to help you with this issue. Kind Regards, Danoz.
Hi, to whom it may concern, I'm trying to find reviews on the powerfit to find if it really makes you loose weight or not. If you could please let me know that would be great. Thanks! Jessi
The Power Fit is not a Danoz product. Sorry we could not help you out further. Kind Regards, Danoz
Hi had it for the trial period, i think its an expensive fad. I am getting acoustic wave therapy now and as the session finishes I step onto a vibration machine for 30seconds a few times. It is an up and down movement which moves the lymphatic system. The power fit is a sideways vibration. I believe a thorough checking of your energy intake into pure unprocessed foods is about the only way to lose weight. Its a $750 exercise in futility when really you need to swim and move and work out systematically. There is no way powerfit would break up cellulite either, its the skin structure itself that needs to be changed. This is just my opinion and for a short time use, you may want to experiment with $750 and take a year to see some result, good luck. J
Does hydro mousse work?
How much warranty is there on Flavor Stone Pans????
Hi Cherish, thanks for your question but unfortunately, I cannot answer that as I haven't purchased the Flavor Stone pans. Sorry! You will have to direct your question to someone who has bought them. Good luck with your search. Regards, Missy Moo
Has anyone bought the True Sleeper? Would love some feedback please.
I would like to know if anyone's bought the FlavorChef Trial also the Pressure pro X? I am very interested to know if they are as good as they look with all their demonstrations.
I purchased the 'FlavorChef' Jan 2015.The extra kit $59.80 was not as advertised on the order page or the TV ad.. That one offered some larger individual baking cups, a macaroon inset, grilling plate,some small blue cups and something else I cannot recall. One does not expect to have to memorize offers.... just receive that for which one has paid. What actually arrived was a crappy grilling insert and two more sets of the red squares of shallow dishes. Not worth $60! Why would anyone want 16 shallow baking cups in squares of 4? They are claiming that the extra kit was/is what they have sent and they are refusing to budge. It is also interesting to note that the items are all made in China, despite the suggestion that they are products of the USA
The recipe book is a few pages mostly telling nothing useful.
I would not recommend dealing with this company at all.
By the sound of most of the comments above, perhaps it is time to involve the ACCC or similar.
What size to get in slim'n' lift caresse jeans?
The small is more of a medium. The waist area is a bit too loose. They are very soft. There is absolutely no compression zones. I just wrote a review about them but it disapeared off there. Could become sloppy.
Hi Licha, The jeans come in most of the standard sizes from small to extra large. You select the size applicable to you when placing your order. I would normally wear an extra large in pants but I bought the large size allowing for some stretching as time goes on. I haven't had any problems with them. I love them! You can dress them up or down. They are very versatile, comfortable and soft. Best wishes! :)
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