Watch What You Buy From Danoz
I bought the flavourstone range the sauté pan after 3 weeks was unusable. I contacted Danoz and they said they would send me another for $59.95 (thought it would just be replaced) but no I paid the money now a month later no fry pan but they took my money and after asking for a refund twice over last week or so no refund. Don't trust Danoz. I have nothing & they have my money.
- Verified customer
Good multi-cooker with some features other similar products don't have
I'd been a very satisfied owner of the Tefal Cook-4-Me multi cooker for quite a while when I spotted the usual 'try this' etc on TV (Danoz Direct, a well-known prime time TV advertising on-line retail outlet www.danozdirect.com.au) - a 'Flavormaster 10 in 1 multi cooker'. Ordered by phone; delivery to my home took around 2 weeks - I was advised of this when I ordered and in follow-up emails. All in all, I received very good service from Danoz Direct. I Justified the cooker's purchase with the excuse that this could go in the camper trailer... (...I'm a bit of an ad tragic). It isn't quite the build quality of the Cook-4-Me, but it has a couple of very welcome extra features, especially 'slow cook'. While the CFMe is focused on individual recipe programs, the Flavormaster cooks by category and requires an amount of manual input. I found this a great advantage, giving more control. It has now assumed its place on the kitchen bench and cooks a vast range of meals quite quickly and very well. The perceived quality issue isn't a problem; it's easy to clean and seems solid enough for its intended purpose. At around $100 less than its main competitor, I recommend this cooker! PLUS? - more cooking methods; browns well, easy to use. MINUS? None really - except pressure steam has to be manually released.
Slim and Lift
Great the first time I wore them, then went completely out of shape, didn't lift anything, constantly pulling them up, sagging around the crotch and bottom area and I'm only a size 10, very bad pilling, very disappointed in the product and happy to be receiving a refund. Complete waste of money.
Caresse slim n lift jeans
I loved them the first time I wore them however once washed and worn a second time I am very disappointed. Sadly I have missed the return period. The have piled very badly and completely lost their shape, they fall down and I'm constantly pulling them up. I hoped I was just unlucky and got a bad pair however the same thing happened when I tried another pair in my 3 pair pack.
- Verified customer
Most companies are grateful when you pay upfront for their products
Not Danoz Direct though....I ordered their latest steam mop which offered a bag of free accessories for taking up the Free Trial...not wanting to bother with the hassle of a 'free trial' I opted instead to pay for it upfront. What a rip off, I only got the steam mop plus the opportunity to purch ase extra cleaning pads for $15...
Flavourstone response to residue build up on 10 year warranty
I had the same problem with residue build up and sticking after around 12 months use and when I went back to the shop with the pan was told the same thing, sticking is not covered under the warranty and to go home and use a mix of bicarbonate soda, white vinegar and scrub it. This of coarse did not completely clean it so I also question, if the advertisement promotes a 10 year warranty claiming nothing sticks, then why is it not covered when something does stick? I was told the warranty only covers cracking etc. I'm sure this could be classed as false advertising.
Totally misleading, thought they would represent jean like material, instead they are just like a legging, but worse with a polar fleece lining, not for wearing in the warmer months. Material is way too thin, can actually see through it. I am very disapointed with them, expected way better.
WHAT A CRAP PRODUCT DO NOT WASTE YOU MONEY. I followed the instructions to the letter even youtube this to make sure i was doing it correctly. Well to my surprise after doing this the mousse ran out after 30 seconds it left seed in the bottom of the container. This product is CRAP. Legal action to follow for FALSE ADVERTISING!!!!. When you purchase a product you expect it to work like they advertise it too
Hydro mousse does not work!!
Honestly would not buy another product from here again we brought the grass and it did not work one bit, still have no grass tried multiple times in different areas but still nothing we followed all the directions correctly as well..
Not happy at with the product.
Not "just" jeans!
Recently purchased Danoz Direct's Slim 'n' Lift Caresse Jeans and I couldn't be happier! I love, love love, love them!!!! Paid via PayPal and delivery arrived within 7 days! Super-fast delivery. These are not "just" jeans - they are lovely leggings that look exactly like jeans. Three pairs for $99 - blue, black, and ripped blue. Super soft and comfortable! I LOOOOOVE them! They look and feel great and are a great basic item for your wardrobe that can be utilised in so many ways and for any season or purpose. Dress them up or down - they ...look great. And yes, they do have a slimming effect on your hips, thighs and legs. They are suppose to have hidden slimming panels around the buttocks but this area of the jeans feel and look the same as the legs, so I don't actually believe this particular claim but with that said, they do have an overall slimming effect. Very, very happy with my purchase!
buyers beware take 2
My experience with this organization is finally over. It took 8 emails and numerous phone calls
Than when I mention action against them by Victoria Consumer Affair , Victorian Civil Administrative Tribunal and the A.C.C.C all of a sudden they started talking to me again. And finally they accepted my proof of paying for items purchased 4 months ago and the terms of my contract to them.
Never again Danoz. You lost me.
H20 Steam Mop give it a miss no go product
Worked ok for 3/4 times then would steam intermittently. Tried white vinegar as per instruction book worked one more time. dam expensive floor mop and cleaner. Give this one a miss as other products on the market that cost less too purchase and work.
Woeful! terrible customer service! No customer service!
Item was suppose to be 10 working days delivery, took 10wks!
No apologises, just cancel they say if not happy when kept ringing, yet they kept taking my money from credit card!
Will never, ever purchase from them again!
H2o Steam Mop x 5
I have one of these products 10 months old used 5 times works just OK but the main head fell apart & the handle is way too flimsy on this machine it bends as you use it & you have to hold it in two places, Customer service manager is a waste of time, they have offered another head as replacement but really based on the other reviews from other people i don't expect it to last very long for $275.00 it is just not good enough. I wont be buying any products from direct TV advertising ever again.
Flavour Stone Pans
I ordered these pans while living in Remote Queensland. Even with having to wait for the mail plane to come each week, my pans were in my hands not even 2 weeks after ordering.
Have also ordered other items through them which took no time at all to get to me.
I have nothing but good things to say about them :) If you read he instructions and follow them, there should be no problem.
Purchased Slim Jeans on 14/12/14. It is now 30/12/14with no jeans. Aust post tracking complaint says I should have received them by now, complaint after that response is closed. Danoz Direct won't give me refund but will look into in with Aust Post. If I want a speeded up resolution it will cost me an extra $19.95. Moral of the story neither Aust Post nor Danoz Direct give a dam. GO somewhere else for your online purchases.
customer service not a priorety
ordered caresse jeans in the l/xl wehin recieved discovered that size converted to a 10-12 in australian sizing that would be expected to be a14-16. spoke to customer service and sent back expecting a replacement size instead they refunded $24.88 back into my account when the origanal first payment wasw actually 94.88 after speaking to cs they credited the $70 off . the balance of my first order was. $74.88 new order for the same product balance wa now $99.80 if danoz had exchanged size as diswcussed with cs balance should have remained the ...same but through no fault of mine am now being charged an extra $25 . very hard to get through to cs they only see it there way even thooug the math dosnt add up very dissapointed in my experience with thid company just hope i dont have any more stress from this company with recieving goods and further payments being proicessed correctly.
Questions & Answers
Hi bought flavorstone diamond edition how long is postage
Hi, I do not work for Danoz nor do I have an idea how long it will take until you receive your parcel. You have to contact Danoz Direct and ask them about your problem. Make sure that you get a consignment number or a tracking number when you ask for your parcel you can follow it up on the Australia Post Website: MyPost if you have an account with Australia Post. I suggest you get an account and you will love all the benefits.
I like my H20 Mop (Green in colour), it is still working however the pin in the folding elbow of the mop is broken and hence it just wants to collapse. Do you have replacement pin that will fix this problem please?
I am not reporting or be involved with Danoz Direct.. I thought it would be common sense to contact the customer service of the company. My test article was not about a steam mop but about the Bissell Crosswave Pet a product that has nothing to do with a cheap steam mop. Best is to throw the outdated steamer into the bin and get a reliable product like the Crosswave giving you 3 years of guarantee and peace of mind.
Thanks for your reply although the tone could have been a little more pleasant .
I bought it for $300 at Big W and Big W don't deal with it after sale - great service.
$300 is not cheap for a steam mop in my book; common sense tells me, at some stage your $400 item too will end up in the bin.
We can get this replaced for you. Can you please confirm if it is the H2O HD OR the H2O X5 you are referring to?
How long have you had your mop for?
If you could please email email@example.com with your request they will be more than happy to help you.
Kind Regards, Danoz
I have been calling Danoz continuously to ask about the deal related to the steam mop. Money has been taken from my credit card but I have not received the entire product. I have left a message. Response???
Apologies that you are not able to get through to our customer service team. If you could email firstname.lastname@example.org with your best contact number and i will organise a customer service agent to contact you at a time that you are available to discuss your order.
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