Never have anything you need
Today I tried to buy my 2 year old slippers for winter - apparently David Jones don't sell kids slippers. They never have the item I want when I go in. They used to make and sell good quality staples like woolen jumpers and nice socks. Now you can't even buy some kids slippers! But you can buy Baby Gucci. The last time I visited I couldn't find any nice socks - K mart has a better selection. I am not surprised they are loosing out to retailers like Muji, Uniqlo and M&S - the market for good quality, stylish basics is bigger than that for dubious "designer" goods.
Was shopping for suits in David Jones in Chadstone, was approached by a mature aged employee in the suit section. Offered to help us referred to our style "cheap" which then corrected himself by saying "more in our price range", we had chosen a style, although was a bit long, we had we were happy to have it altered ourselves. He kept insisting on us into purchasing a different suit, ignoring the fact that we had settled on the previous suit. Once realising this, he replied with "alright, suit yourself" and stormed off rather aggressively. Product is great, although service was lacking.
Friendly Customer Service
I was shopping in your store at Hornsby yesterday and met the 2 nicest people serving in children's clothing and women's clothing. I only remember Lynn's name serving behind the counter for David Lawrence, but she was the most humble salesperson and genuinely cared about my shopping experience by commenting on my selection and willingness to have a chat, which is very rare these days. She was absolutely lovely!
Does ANYONE remember what a joy it used to be to shop at David Jones?
The sad fact is that i doubt that anyone at David Jones remembers! If they did they would be embarrassed by what they see today. This morning I went to DJ's and spent just over $500, it was busy but it was made worse by retail staff chatting with other staff instead of or while serving, I waited patiently and made no comment. I I left to go on with my days activities - When i returned home I was not not amused to find that two of the three major items I had purchased still had security tags on them. When I returned to DJ's Chadstone the young feaml staff member checked all the items and put them back in the bag - job done? I asked - "no apology?" she said - 'well I didn't serve you!" quite indignantly - when I pointed out that I had traveled quite a distance and that perhaps an "I'm sorry for your inconvenience " may have have a long way - she then told me not to shout lol I was not shouting not in any way could it be considered as such - I turned on my heal and left. It will be a long time before I go back to be treated in this way. I have worked in and around retail for 40 years - and people wonder why bricks and mortar retailers are closing down at a rapid rate - maybe a new concept retailer might just wake up and realise that outstanding customer service, a smiling face and good manners might just be the weapon that retail stores are looking for.
All right so this is in regards so the terrible behavior of one of the staff at David Jones Burwood. Racist behavior of a lady at make up counter who was absolutely disrespectful. Me and my husband were buying stuff and as we preferred holding stuff we shortlisted in our hand to get everything billed together. It was mostly my make up stuff. So this lady blocks my way, stops me and so rudely she attacks and says will “u you pay for this” and all I could say is absolutely if I am buying it, taking it home I am going to pay for it. But she specifically followed us and made us feel so humiliated that I gave her the products and chose to walk off. She told me that they have a policy that if a customer picks up a product they have to get it billed and then move around the store, like really? I am a near by resident and visit burwood David Jones very often, and this was the second time that I was disappointed with staff behavior. Last time I asked one of the lady to check if they had size in jeans that I wanted to buy and she made me wait for 15 minutes saying she was occupied. I mean where are the basic etiquettes and on what bases are these people hired if they are of no help to buyers?
Estée Lauder Carindale
I had a great experience at your Estée Lauder counter at your Carindale store today. Julie matched my make-up. (perfectly )and did a wonderful natural make-over . She was lovely, as well as professional . Thankyou DJ’s And Thankyou Julie .
This is why David Jones will not survive in the is tough environment.
Popped into DJ's Bourke Street store on Sunday. I wanted to buy a Fitbit. Had done my homework so no real technical info was needed. Now, I know that the boxes are empty to stop theft and the staff have a box of styles and colours hidden somewhere under the counter for the punters to look at and try on. I mentioned I was going to buy either the Alta or the Charge but I wanted to try one on and see the actual colours. The staff member checked the computer and told me the colours that were available for both, I asked to see the actual watch but she had a bit of a putter about and could not find the elusive box of sample stock. No real effort put into the search, no hurry, no asking anyone else. Merely told me the colour availability. If this woman was working for me she would be on notice. I left. They have lived up to their reputation for lousy service.
The worst delivery service ever seen
We bought one of those Sealy beds from David Jones 9 days ago and we still could not be able to have it. Their delivery service is very very poor, disappointing. I got a day off from work to be able to accommodate their delivery times and while I was waiting at home, they cancelled it. The whole story is quite long, it took us all day to deal with it. But the summary is I do not recommend this shopping experience to anyone. At the end of the day you will waste your day, breath and energy without having your product which you have already payed for.
Disgraceful service from male employee in male shoe section of Hay street store.
My husband and I were excited about going to to David Jones to purchase two pairs of leather shoes. Unfortunately we needed a larger size and the only place the stock was available in W.A was Hay street mall.
After an amazing experience from the Carosel team we were looking forward to visiting Hay street to take a look at the range and collect the size we needed.
When we arrived we noticed the sales person was busy so we waited patiently for him to tend to us.
After half an hour of waiting the sales person continued to chat and even after the sale was processed he refused to acknowledge us.
He walked to the back of the store and returned with two boxes of shoes. He told my husband and I that we are wasting our time coming to Hay street as the leather shoes are always lighter on the left side as that is the shoe that is used for display purposes.
He said oh and I guess you are Danielle.
There was no introduction prior to this.
After feeling shamed in front of the other customers and staff I explained to him that we were there to purchase another pair of shoes and swap the size as Hay street is the only store left with the size we needed.
He went on to say that he has been working there for 4 years and was in management for 30 years. I didn’t care about his work experience I was there for a simple reason.
He said “I know you work in management as you give me that feeling”. I was shocked.
We asked for him to kindly match the price from the other David Jones store as we had a receipt and they matched a price from the competitors website.
He replied that “the Carosel team are new, they don’t know what they are doing. I know what I am doing and I am not discounting anything, do you want the shoes or not?”
My husband asked him to not speak to us in that manner and especially not to a lady.
He continued to say that he is being straight with us as he doesn’t want to waste his time.
My husband said that he has a poor attitude and he should be careful in the way which he speaks.
We placed the transaction as quick as we could.
Upon leaving the store we were walking away and I heard him saying to his colleague “Those stupid people wanted these shoes on discount and i didn’t give it to give it to them so they got angry they don’t know about leather or anything”
I was so angered when I heard that.
I turned around and introduced myself to the colleague.
I told them that we were not angered by the fact that the shoes weren’t discounted. If we couldn’t afford to be in David Jones we would never walk in.
I told him the situation and the male employee kept on interrupting saying he has four years of experience and he did nothing wrong.
His demeanour and his attitude were disgusting. The way he treated us was not acceptable. I have never been exposed to such a rude employee of David Jones.
I work in customer service myself and it isn’t about what the outcome is. It is about the way the situation is handled. I am in the process of placing a formal complaint.
To others with poor experiences... do not be bullied by staff. Do not let them get away with it.
Bad customer service experience always
I find David Jones Perth City Staff to be very rude and judgmental always when I visit the store, now I shop online instead.
1. Often unapproachable-as some staff are not DJ employees
2. No eye contact or assistance offered
3. You’ve to walk around looking for staff—always short staffed and they are never available
Poor customer service
Got 2 online orders and spoke to two customer service representatives at Martket street on the phone, the first one couldn't explain what's going on with my online order or bother to check properly even I received the email ready to pick up. Just got told to call customer service online team. Then the second one when I tried to call back after waiting a long time on hold, before I even get to explain myself, this guy just hang up on me. Seriously??? You are the worst customer services I've ever dealt with. Will say no with David Jones online order in the future. And I would give you minus star if I could. So terrible!! Ended up just have to cancel the order and buy it from the store instead.
No customer service
There is not a time I walk into a David Jones store especially Bondi Junction in any department and there is no staff to serve you.
Since when has David Jones become self serve.
Talking Hand Bag section, shoes, kitchen wear, baby clothes, womens clothing, toy department.
When you finally find someone they are so unmotivated, they actually give you the shoe size you ask for then hide.
Do you advertise for the most unmotivated, unenthusiastic, less knowlegdebale , people and the most unemployable staff are all in David Jones.
Pick up your act this has been going on for years just getting worst. Go overseas to Europe to a department store and you will be blown away with the service.
A great Shame
Parramatta child mattress section
Came in last week and was advised that an Evelyn would call me on tuesdaat for a baby mattress. Nothing on Tuesday. Here now on Thursday evening at the desk. A folder is on the desk with my name but nobody here. Been waiting since 640pm it’s not 7:03pm. Let’s see how long I have to wait to be served!! Next review will have the time... if I don’t give up... ooo someone just mistook me for someone who works here..
Shopping made easy
As a guy shopping for clothes, it is very convenient that everything is in one place. The staff are very helpful. It is a bit expensive compared to other stores
Worst customer service
Went in to David Jones Macarthur square in perfumes older lady thinks she knows it all pushing me to buy things I don’t even want to look at I know what I want I know what I like i have got a few things in my hands I want to purchase give me space I ask a question answer me if you don’t have it Thats fair enough let me decide what I wanna do from there don’t push me to get something I don’t want I do work in retail myself and I manage a showroom we don’t push our customers we give them respect and time to decide themselves yes you’ll get my money but give me time let me look around I intend to buy but don’t push me don’t pressure me don’t ever say to a customer oh while your here just do it buy it plain hungry and shark approached customer service skills she’s not cut out to be in retail unless she changes her attitude
CUSTOMER SERVICE BY Tamorah ( Tam) Chermside Westfield
We went to the Estee lauder department of the Chermside Store on 14/02/19 - The customer service Tam provides is exceptional. Not just to me , i saw her interecting with an elderly couple while i was waiting -Amazing .I will go back to DJ just because of the customer service i got from Tam . Well done to whoever hired her. She is a keeper.