Reviewer Photos & Videos
I was in David Jones Chatswood chase store this afternoon with 2 of my daughters. We were shopping for sunglasses and jewellery. There were about 6 David Jones employees including a Mimco employee that all looked at us but completely ignored us. I timed it and stood at the counter for approximately 9 minutes before I had to actually ask for assistance. In the entire time I was there no one asked if I needed anything. They all looked at us but never once asked if I needed anything. Everyone is a customer and David Jones are the worst retailer.
Worst customer service ever
The small appliance manager in Macquarie store focused more into his profit and loss than helping the customer to get a product fixed. Terrible customer service from a manager who runs a department. He mentions he totally understands what I meant everytime he starts his conversation but the fact is he didn’t really understand what I meant to say. All I wanted was new product because the one I have is faulty and it’s still under warranty, he mentioned he needs to follow the procedure given by the supplier but he forgot the customers buy their products not the suppliers.
New Sydney store is the pits!
Used to love visiting the David Jones Sydney City store from Melbourne. Now that they have condensed two stores down to one, it feels cramped, no stock and down market. Massive fail.
Cristina at Karrinyup
Last week I came into your Karrinyup store and had the most wonderful experience with a retailer named Cristina. She met all of my needs as a customer, but much more than that as well. I left the store that day with an overwhelming feeling of gratitude and compassion, which was 100% due to Cristina's lovely demeanor.
Cristina was able to provide excellent service despite being busy with several other customers at the same time. Her bubbly personality, positive attitude, and unconditional kindness towards others were noticed by mys...elf, but also by other customers who had commented on our conversation. Cristina is an absolute asset to your customer service team, I hope this message gets back to her as she made a huge impact on me, and I'm sure many others. I was having a hard day at the time, and she completely turned that around when all I was looking for was a pair of shoes. I am very grateful for that. Sarah Woodiss-Field
- David Jones Retail Stores
So grateful for the time spent with the sales lady at DJ's Highpoint, Good product knowledge and didn't rush our decision. We just couldn't go past the luxury range DJ's.
The reviewer stated that an incentive was offered for this review
Absolutely worst customer service and after sales care
I purchased a devialet gold phantom from their Elizabeth store 3 months ago. After 1 month the product stopped working. I went through all the troubleshooting with devialet and they have confirmed it’s a faulty product.
Instead of David jones offering an exchange for my faulty product, they continue to push me around to contact different people within the company by which I’ve had no luck. Been 2 months now and still no sign of a legitimate exchange.
Honestly worst after sales care I have ever experienced. For a product I purchased for $5,000 you would expect just some sought of customer service. No one in the company seems to know what going on.
Get your act together David jones.
Positive initiative from DJ's Customer Service Team
After a very negative experience at the David Jones Elizabeth St, Sydney Chanel cosmetic counter, I wish to commend the prompt action of David Jones Customer Service team and their plan to resolve the issues.
Clearly DJS don't need our business
I visited the Estee Lauder counter at Bourke St Mall today to be totally ignored by both staffers. Bringing attention to myself I got rolling eyes as a response. As she was counting stock, I asked if I was interrupting her to get no response...just a dagger glare. I walked next door to Estee Lauder at Myer and they were very pleased to take my $426. Can't believe the rudeness. I'm experiencing this more and more at DJS which is a shame as their service used to be awesome.
133 357 irrrrrrrritating jingles and virtual assistance holding on for ever no answer.
What the *&^%^&* is your customer service contact number for a voucher etc
Terrible service online and in store and cant get any response to online customer4 service
Ongoing issues with service. Problems with online orders - no response for weeks and weeks and despite asking for escalation it never happens. Ring store cant get through, Bought Ralph Lauren dooner yesterday and security tag on it. I live in rural Australia. My child needs it ASAP for school. What can I do? Have contacted customer service but I know I wont be contacted
Great CS in DJs Food
Minh and Sheila were great help at the checkout today in the food department very efficient and friendly! Great selection
Not Value for Money
I bought a LTA670BSS 4 slice toaster from David Jones. The toaster wasn’t toasting evenly from basically when it was purchased. After about two years, one side of the toaster stopped working completely. For an advertised price of $149.95, one would expect that, firstly, a toaster would toast bread evenly and, secondly, that the toaster would last for longer than two years. However, the company hides behind the toaster’s warranty and after one year you are on your own. Maybe Breville’s management should think a bit more a...bout its reputation and less about hiding behind a product's warranty period. Accepting Breville’s offer of a 40% discount on a new toaster is hardly value for money if the replacement is considered by Breville’s management to be acceptable quality as long as it lasts as long as its warranty.
Furniture: Chatswood Chase horrible service!
Visited Chatswood chase to view the furniture (only DJs that stock furniture to view) in particular a Molmic lounge as they are offering 30% off. After standing around the lounges for 20 minutes we had to search for a staff member to help, finally one approached us after being informed by a staff member from beds, who actually watched us waiting the whole time (had no idea they were furniture as they were hiding in the kitchen appliance section). The lounges would have been a $10k sale for them, he had no knowledge about the item. These are fab...ric lounges and when we asked about protecting them we could get them “scotch guarded” for an additional $650, when we asked what exactly is this process, he had no idea (later found out it’s not scotch guarding, Molmic dip the fabric into a special solution) he also never spoke of the warranty Molmic offers. What really annoyed me was he wanted to charge me $120 for delivery, when I informed him DJ offers free delivery for the exact same item if purchased online he said I was mistaken, I even showed him the website, no it’s wrong apparently. I had bought a bed from DJs Burwood and they agreed to honour free delivery as stated online, the moron at Chatswood told me the supplier has to offer the free delivery not DJs! He was rude and literally could not be bothered, we wanted that lounge and were straight to the point as we had researched prior so we weren’t fluffing around looking at all the items. Maybe DJs should rethink which store should stock its furniture and the staff they have because they lost a sale with me today and I ended up purchasing with a wonderful supplier in Albury who offered not only free delivery but organised a viewing with the Molmic showroom!
Lack of phone service
I waited 13 mins on the phone to reach someone that hung up on me. I expected better than this. I don’t like the 13xx number.
My mother and I were looking to buy 4 pairs of shoes but couldn’t find anyone to help us in both departments!
Absolutely NO customer service!
When you are buying over priced footwear you at least deserve so customer service!
Hard to call an actual store
I wanted to call a Dvid Jones store in Canberra to check stock of a product before traveling to the store. It was advertised on line as on special.
I call the only number avaiable (a 1300 number - costs me money) to get an answering machine that said if I wanted to talk to a store I had to speak what I wanted. I said "Canberra". The reply?: "I am sorry I dont understand which store... Trie dagain - no. I said Canberra city and it wnet silent. Then the store answered... (There was nil stock BTW).
- David Jones Retail Stores
Terrible mistake by purchasing Jura Coffee machine from David Jones.
Jura Coffee machine purchased on the 9th Oct; every time I made the coffee several times it was tepid cold.
Not many setting to turn the heating on, the cold coffee unbearable to drink, I had to put the coffee in the microwave to heat then taste totally changed, the price I have paid I need to get value.
I am a valuable customer of DJ's totally disappointed at the service, certainly standards have dropped in today's fierce marketing world.
On the 21st Oct I went to DJ's to let them know about the faulty machine, they would not refund, inste...
Worst customer service ever
I spent 3 hours today shopping at Westfield, encountered so many lovely sales people and of all places, David Jones had the worst customer service ever! The cashiers weren’t staffed at the beauty section and when I was heading to the men’s section and I was stopped by a staff. She rudely said that I’m not allowed to pay for the merchandise at another department. That’s absurd! Dealing with her was absolutely unpleasant and ruined my Christmas shopping mood. Another reason why online shopping thrives - there is no human factor! I’ll spend my money elsewhere!
The lady with fake lips at the Zimmerman at Miranda David Jones. Extremely rude. Isn’t friendly. Was there for 40 min looking at cloths she didn’t approach me, made once eye contact but gave me filthy looks. Very bad image for your brand.
People have expenses and work for a living yet David Jones supports a company that does not pay its employees.
Companies use the Covid as a reason to close a business when in fact Covid it had nothing to do with it.
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