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David Jones Retail Stores

David Jones Retail Stores

1.7 from 74 reviews

Reviews

(11)
(2)
(0)
(9)
(53)
  • Product Quality
    3.3 (50)
  • Return Claim MadeYes (6) · No (60)
  • Customer Service
    1.9 (68)


Donna Gaynor

Donna GaynorPerth, WA

Such great service in Perth City

published

Thank you to the young man who assisted my husband who was looking for a polo shirt with a pocket (for his glasses). Not an easy feat. He went above and beyond for a $69.95 transaction. Many thanks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPerth City
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Slow process in refunding to my Afterpay account

published

Took 10 days to process the refund into my Afterpay account. This is unlike other merchants that can do the refund immediately at cash registers. Had to call them multiple times to discuss this issue. No wonder why everyone prefer to shop at other retailers. Furthermore, I am still waiting for my refund until now.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMacquarie Centre
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Bogdan M.

Bogdan M.Sydney, NSW

Bad customer experience

published
Customer Service
Return Claim MadeNo
Store LocationParramatta, Burwood, Macquarie Center
Chris

ChrisHunter Region, NSW

Trying to call a store

published

I've had to call the Chatswood Chase store a couple of times over the last week and you have to talk to a "virtual assistant" After waiting over 5Mins and asking to be put through to Chatswood Chase they put me through to Chadstone, VIC.

The virtual assistant is currently putting me through to a receptionist - I've been on hold for 12mins and counting.

If department stores continue offering such poor service no wonder they are closing down and customers buy online from other sources.

Customer Service
Product Quality
Return Claim MadeNo

Kaye

KayeGreater Melbourne (Inner), VIC

  • 2 reviews

Rubbish virtual answering

published

I am writing to complain about the ridiculous virtual answering service David Jones have in place. ‘Liz’ the Virtual voice, doesn’t understand what you are saying - and then I was put on hold listening to the worst repetitive tune - I tried several times thinking it was a joke! Each time it took over 7 mins then 10 mins. All I wanted was to be transferred to a department! No one interrupted that shocking music to say you are in a queue or your call is important etc!!
Where is the personal touch that we have all loved and respected over the years of being very good customers of David Jones. This virtual rubbish is what will finally turn people away from DJ’s.

Return Claim MadeNo
Store LocationAll David Jones

Paul

PaulSouth East Queensland, QLD

  • 5 reviews

Lovely David Jones Brand Bath Robe

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane city
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Nemo

NemoSydney, NSW

  • 2 reviews

The Worst Company- Walk Out Now- Horrific Experience- What A Nightmare

published

What a nightmare of experience- will never shop there again-aggressive staff-terrible experience-walk away and never shop again-never ever. The worst place to shop- the worst experience that has caused my health- with long term effects- walk away while you can.

Customer Service
Product Quality
Return Claim MadeNo

Helenp

HelenpVictoria

  • 5 reviews

Ridiculous virtual assistant

published

I called the glen waverley store to place an order. I was greeted by a phone virtual assistant who did anything but assist. I asked for customer service and was left listening to music for 6 minutes. I hung up and called the 1800 customer service number but again, the virtual assistant! Left listening to music for another 7 minutes this time. Don’t bother calling if you don’t want to get frustrated with the lack of service. Unfortunately in trying to save money, they will lose loyal customers.

Customer Service
Return Claim MadeNo
Store LocationGlen Waverley

Tash

TashGreater Melbourne (Metropolitan), VIC

Worst wedding gift registry experience

published
Customer Service
Product Quality
Store LocationMelbourne City
Ros Holden

Ros HoldenSydney, NSW

  • 6 reviews

No free postage on large purchase on David Jones card

published

One would think that free postage would be a given on a purchase of $1400, especially since they do not carry stock of Fendi shoes.

I have often purchased items at DJ's on my card and they happily give me free postage if the size is unavailable for orders over $100. Come on David Jones where is your consistency and service?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDavid Jones Sydney
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Dissatisfied customer

Dissatisfied customerGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Avoid

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationChadstone
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Ally

Ally

  • 3 reviews

Staff at warringah mall could not care less

published

I went with the intention to buy some mugs that are on sale. Not only the staff wasnt helpul and did not know anything about the products. I mean i did a quick search online and knew more about it in just a quick look! They could care less and looked at me like they were doing me a favour to look for a particular type of mugs. Bad attitude. Did not buy anything.

Customer Service
Return Claim MadeNo

BBG

BBGCentral Queensland, QLD

Entirely disappointed in customer service.

published
Customer Service
Product Quality
Return Claim MadeYes

Jane

JaneGreater Melbourne (Metropolitan), VIC

Terrible rude service

published

Shopping at David Jones Chadstone store with my daughter looking at handbags. We were approached by a staff member Rebecca who basically accused me of stealing a handbag. I had to show her (and 2 security guards) the bag on the shelf that I had looked at. I had not taken it at all. The woman was arrogant and rude and was certainly not sorry, as the mistake was indeed hers.
It has put me off David Jones (I have shopped there for 30 years). It was such a negative way to be treated in store. David Jones need to find a better way to deal with shoplifters rather than accuse innocent shoppers.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadatone
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Iman

ImanNew South Wales

  • 4 reviews

Fantastic Store with great customer service.

published

David jones Miranda is a clean and well organized store. Customer Service is on point with helpful advice. Easy to find what you are looking for. Highly recommend this store for anything you need.

Customer Service
Product Quality
Return Claim MadeNo
G H.

G H.Sydney, NSW

Absolutely Appalling Service - Ruined my Wedding Gift List

published

Don't bother using them for your wedding registry/gift list - they closed mine with no warning 2 weeks prior to the date, then sent increasingly abusive messages about how they 'value their excellent customer service' when I complained. Gift cards were lost and then not delivered, and the ones we did receive electronically don't work! When contacted to ask how to rectify it, we're told to go to the store, to be told to call/go online, to get no response, to then be told to go back to the store!?! Liars and thieves, is the best I can say about them.

Customer Service
Product Quality
Return Claim MadeNo

Meitoh

MeitohSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Customer Service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationDavid Jones Indooroopilly
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Disappointed

DisappointedMetropolitan Adelaide, SA

  • 2 reviews

False advertising. Black Friday

published

DJs retail shop, kitchenwares staff confirmed the Black Friday special re KitchenAid, free icecream bowl with mixer. This same special was also being offered elsewhere. I ordered through DJs Online AFTER confirming with the store. I did not receive this with my order. Have written to customer 'care' regarding this. Apparently this was subject to availability. I was not told this when enquiring. Had I known this before I would have ordered elsewhere, who was offering the same deal.

Customer Service
Return Claim MadeNo
Store LocationDavid Jones

Shufang L.

Shufang L.South East Queensland, QLD

Do not rely on their service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside
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Lilly T.

Lilly T.Illawarra, NSW

Something has changed at David Jones

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney, Albury, Canberra
See all answers

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