Such great service in Perth City
Thank you to the young man who assisted my husband who was looking for a polo shirt with a pocket (for his glasses). Not an easy feat. He went above and beyond for a $69.95 transaction. Many thanks.
Slow process in refunding to my Afterpay account
Took 10 days to process the refund into my Afterpay account. This is unlike other merchants that can do the refund immediately at cash registers. Had to call them multiple times to discuss this issue. No wonder why everyone prefer to shop at other retailers. Furthermore, I am still waiting for my refund until now.
Bad customer experience
Shopping at David Jones was one of the worst experiences I've had. I was looking to buy shoes for my forthcoming wedding. When visiting one of David Jones stores, I found a very suitable pair of shoes, but, unfortunately, my size was unavailable. One of the shop assistants told me I could try going to other stores and printed a stock ticket that stated the availability of items at their Burwood, Macquarie, and Chatswood stores. When we reached Macquarie Center, they told us that the shoes had been sent back to the manufacturer (?). Then we call...ed customer service and wanted to inquire about the availability in other stores. We called 3 times and all of them were unsuccessful. During the first call, instead of transferring us to the shoe department, they just hung up. The second time, a girl on the line told us that it was not her department and instead of helping us out she just hung up saying "It is not the shoe department. Bye". When we arrived at Burwood, it turned out that they were also out of stock. We asked to provide us with an explanation for why this had happened, but they refused to help us. No one ever apologized for making us drive around for 2 hours and no one ever offered any alternatives.
Trying to call a store
I've had to call the Chatswood Chase store a couple of times over the last week and you have to talk to a "virtual assistant" After waiting over 5Mins and asking to be put through to Chatswood Chase they put me through to Chadstone, VIC.
The virtual assistant is currently putting me through to a receptionist - I've been on hold for 12mins and counting.
If department stores continue offering such poor service no wonder they are closing down and customers buy online from other sources.
Rubbish virtual answering
I am writing to complain about the ridiculous virtual answering service David Jones have in place. ‘Liz’ the Virtual voice, doesn’t understand what you are saying - and then I was put on hold listening to the worst repetitive tune - I tried several times thinking it was a joke! Each time it took over 7 mins then 10 mins. All I wanted was to be transferred to a department! No one interrupted that shocking music to say you are in a queue or your call is important etc!!
Where is the personal touch that we have all loved and respected over the years of being very good customers of David Jones. This virtual rubbish is what will finally turn people away from DJ’s.
Lovely David Jones Brand Bath Robe
I was lured into David Jones for a clearance sale hoping for a bargain bath robe in natural materials for winter to replace a fluffy synthetic one (trying to eliminate micro plastics from my washing). I compared all of the bathrobes in their Brisbane City store. The most attractive and comfortable one ended up surprising me as it was their own brand. I had a bad experience in the past with poor quality David Jones home brand boxer shorts that did not last long so was quite distrusting. However, the cotton feels very soft on the skin, th...e stitching seems very good and the design is lovely. Sadly it wasn't on sale, but it was at a lower cost than other high end brands and it seems as though the quality is just as good. It is also made in Europe, I'm not sure if that means anything but it is worth mentioning.
The Worst Company- Walk Out Now- Horrific Experience- What A Nightmare
What a nightmare of experience- will never shop there again-aggressive staff-terrible experience-walk away and never shop again-never ever. The worst place to shop- the worst experience that has caused my health- with long term effects- walk away while you can.
Ridiculous virtual assistant
I called the glen waverley store to place an order. I was greeted by a phone virtual assistant who did anything but assist. I asked for customer service and was left listening to music for 6 minutes. I hung up and called the 1800 customer service number but again, the virtual assistant! Left listening to music for another 7 minutes this time. Don’t bother calling if you don’t want to get frustrated with the lack of service. Unfortunately in trying to save money, they will lose loyal customers.
Worst wedding gift registry experience
We decided to go with David Jones for our wedding gift registry in Melbourne over Myer as we visited both and David Jones has newer more updated stock compared to Myer. Firstly, you can’t start a gift registry at any DJ’s, you have to go into the city store to start it. We went, paid a fortune for parking only to sit in the gift registry office for a few minutes giving minor details such as full name, address and wedding date... what a waste of time. We could have filled out an online form in the same amount of time and would have made it more ...convenient. After scanning all our gifts, we were unsure if DJ’s were ever going to send us the gift registry cards for our invitations to send to guests. We had to call multiple times and email with email follow ups to try and get onto them, pressured for time. Finally they got back to us and sent them out leaving us to send our invitations out much later than what we wanted to. Our guests kept calling and messaging us as they also had multiple different issues dealing with the registry such as staff saying they couldn’t remove things that were bought two or three times by different people, guests buying online paying extra delivery fees and receiving broken items in the mail leaving them to have to go back into the store to exchange items, a few items on our registry were discontinued so the guests would ask DJ’s if they could contact us to let us know yet we received no phone call or any form of contact from the gift registry staff to let us know. We kept looking at our list to see what had been purchased and there were so many times that things were bought twice and DJ’s just expressed their lack of care on the matter. I started to remove items that had been bought to ensure guests stopped buying doubles and then DJ’s said we wouldn’t get our delivery after the wedding because that list is their packing list? They have no other system or master copy of your registry, just what you can see so god forbid it gets wiped or you update something. We had so many times that we needed to get in contact with someone and we had no luck, at one point I was calling the gift registry office everyday without success, leaving messages to return my call and got no callbacks at all. I had to send ten emails at once all labelled URGENT in the subject to get their attention and even then, it took them 3-4 days to give me a blunt, dry reply. To smooth out an issue it took 2 weeks minimum. Honestly ridiculous and such a horrible experience, we wished we went with Myer and can only hope to educate everyone planning a gift registry to please please please go with Myer to save yourself the extra hassle and stress that you don’t need leading up to your wedding!!!
No free postage on large purchase on David Jones card
One would think that free postage would be a given on a purchase of $1400, especially since they do not carry stock of Fendi shoes.
I have often purchased items at DJ's on my card and they happily give me free postage if the size is unavailable for orders over $100. Come on David Jones where is your consistency and service?
Went to David Jones Chadstone to exchange a present I purchased for Christmas. My usual store where I am a long time customer who purchases a lot here each visit. I had put the receipts on the items tag so I don't loose them, something I always do incase of needing an exchange. I didn't realise that one item had the wrong receipt. Sales lady in the children's area who had the most appalling customer service said no return on 2nd item as I had the wrong receipt and their policy changed. I spoke with the manager who was just as rude and flogged m...e off. An item in mint condition with tags and I just wanted the bigger size. Went out and a friend called me, being in the moment I told her what happened. She told me that she once needed to exchange and manager did. So I rang head office, mainly for the appalling way I was spoken to. Girl I spoke to said that it was possible and she would get someone to call me. Guess who called me, the same manager who again gave me the same conversation and said he would think about it and call me back tomorrow. Really? What a pathetic response. Waste of time. Will I ever shop here again? NO! David Jones has they been willing would have continued to have a great customer and if the bigger size not available I would have got something else, most likely more expensive. David Jones loose here. My experience is also on my social media accounts and I won't shop here. Sales down at David Jones. Start employing staff that have outstanding customer service. Even smaller stores over Christmas exchange even when there is no receipt. Will shop on line. A friend of mine mentioned Myers exchanged for over Christmas as a gesture of good. That's good service is all about. David Jones can spend heaps on advertising but word of mouth and social media can be far more better if treatment of customers comes first. I may have a perfectly unused item with tags that is useless to me but David Jones has lost customers. Disgusting!
Staff at warringah mall could not care less
I went with the intention to buy some mugs that are on sale. Not only the staff wasnt helpul and did not know anything about the products. I mean i did a quick search online and knew more about it in just a quick look! They could care less and looked at me like they were doing me a favour to look for a particular type of mugs. Bad attitude. Did not buy anything.
Entirely disappointed in customer service.
Purchased an item from David Jones (A) with faulty stain on the inner surface, which was the last stock there. I found the stain after getting back home, and would make a request for exchanging a new one in David Jones (B) where had the stock within the same day. However the staff in David Jones (B) assumed that it was my fault to cause the problem. It is really disgusting for a (professional?) staff to check in front of the customer by smelling and rubbing the stain area.
Don't trust their exchange and return policy, they would persuade you ...to sell the faulty item with lower price even in the case that is not your fault. I cannot believe that it happened in a so-called luxury shop. This is my FIRST and LAST experience there! I would rather purchase online or in somewhere I deserve better customer service. p.s. I guessed that they had intentionally hidden the stain with security alarm tag as the stain exactly appeared in that area, really disappointed!!
Terrible rude service
Shopping at David Jones Chadstone store with my daughter looking at handbags. We were approached by a staff member Rebecca who basically accused me of stealing a handbag. I had to show her (and 2 security guards) the bag on the shelf that I had looked at. I had not taken it at all. The woman was arrogant and rude and was certainly not sorry, as the mistake was indeed hers.
It has put me off David Jones (I have shopped there for 30 years). It was such a negative way to be treated in store. David Jones need to find a better way to deal with shoplifters rather than accuse innocent shoppers.
Fantastic Store with great customer service.
David jones Miranda is a clean and well organized store. Customer Service is on point with helpful advice. Easy to find what you are looking for. Highly recommend this store for anything you need.
Absolutely Appalling Service - Ruined my Wedding Gift List
Don't bother using them for your wedding registry/gift list - they closed mine with no warning 2 weeks prior to the date, then sent increasingly abusive messages about how they 'value their excellent customer service' when I complained. Gift cards were lost and then not delivered, and the ones we did receive electronically don't work! When contacted to ask how to rectify it, we're told to go to the store, to be told to call/go online, to get no response, to then be told to go back to the store!?! Liars and thieves, is the best I can say about them.
- Verified customer
I ordered online from David Jones a gift set of Jean Patou Joy. It is supposed to be Christmas gift from my husband who had just come back from the hospital. It arrived on 14/12 but we did not open it till Christmas morning. It turned out to be another item and not the one we ordered.
I took it to David Jones Indooroopilly Customer Service. I told the young man who served me that the wrong delivery has completely destroyed my Christmas. He told me that it is not his fault but the online service fault and that I should calm down. From then o...
False advertising. Black Friday
DJs retail shop, kitchenwares staff confirmed the Black Friday special re KitchenAid, free icecream bowl with mixer. This same special was also being offered elsewhere. I ordered through DJs Online AFTER confirming with the store. I did not receive this with my order. Have written to customer 'care' regarding this. Apparently this was subject to availability. I was not told this when enquiring. Had I known this before I would have ordered elsewhere, who was offering the same deal.
Do not rely on their service
I have never ever seen such a rude service staff in my life! I came across this staff named Shadya in Chermside and she didnt bother to say hi or even look at me when I was there, I told her I am doing an online order pickup and she couldnt find my online pickup order for a while and then she made a big drama about my name, telling me if you cant fix your name next time, you cannot do your online shopping pickup anymore, nobody will give it to you!!! She was so rude and so angry!!!!!! There is no customer service there, actually it felt like I...was a criminal and questioned by a judge who had a very bad day. And as soon as I turned around she was already complaining about me to her manager! Anyway I would give you 0 star if I could, David Jones! I have been doing shopping with you for years an overall Im happy about your service, but you do need to train your new employees!!!!! She was dreadful!!!!!
Something has changed at David Jones
Once a upon a time I used to go to David Jones and ALWAYS knew I could rely on the BEST CUSTOMER SERVICE. (70s, 80s, 90s...) It was an Australian company and it was ALL about customer service - no matter who you were! 2018 and 2019, I felt as something was different. At DJs in Sydney, DJs in Canberra and now DJs in Wollongong. It just doesnt feel the same. I mentioned this to my cousin (a previous regular at DJs Sydney and Canberra - Who also worked during Uni days in the Canberra store for 4 years in the 90's). It takes so long to fin...d someone to help you. I don't feel the genuine service is there anymore, and there are not the specialists in each department - as they were previously? I've checked with a colleague at work and she said, 'I know its not the same anymore.' And its not anything to do with retail in stores. I went to Myers (Sydney and Albury NSW) and there was a remarkle difference. Then I looked up who owns these stores. There was a change in ownership for DJ's and its now coming across quite clearly.
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