Reviewer Photos & Videos
Please be aware that David Jones has the sole discretion to remove the balance on your gift card at any time. This happened to me when I found out that the entire balance on my gift card of over $800 was wiped out by the David Jones store. To date, they have refused to return a single cent as they advised it is within their policy to do so and suggested that it may also be due to staff who do not understand the policy. It has been traumatising dealing with them as they either do not respond or respond by asking me to read their full policy onli...ne. It is disappointing that they do not wish to take any responsibility for any error on their end and chose to shut the matter by referring the customer to read the policy after losing over $800. Please be careful when shopping with David Jones in future and always make sure you read their full policy before making any purchase. I will avoid shopping at David Jones given the extremely poor service and complete disregard for their customers. I have read the earlier reviews and have also experienced the same in some cases.
I buy the Versace shoes from Perth David Jones City store . I only wear them ones, and I’ve noticed underneath the shoes leather was damaged. I pay $1.449 I went back to ask for a refund but they don’t have a second option in this case.( or gift card) They told me they need to send the shoes back to Italy Milan so Versace will decide
I buy the shoes from David Jones not from Milan. And during the Covid 19 i need to wait over a year if I decided to agree and send the shoes back .So no shoes for me i am not able to wear them and enjoy and the...
Great Service from Sharon at Dermalogica Beauty at Oakland Westfield S.A 5046
I was expecting a call but they gave me a courtesy call.
Five-star rating Sharon, keep it up
No return phone calls after 2 requests
I called up the Chatswood store to check on a TV and was told there were 2 showing on the system as being at their warehouse, but as it was closed (3pm!) they would contact them the following morning to confirm and then call me.
After no call in the morning I went to the actual store at lunchtime and they said the warehouse was not answering calls and they would email them and then call me.
4 days later and still no call to confirm the TV availability. My $2000 is ready and waiting, but they obviously aren't interested.
Unprofessional.. very Rude..
I bought a vacuum cleaner from David Jones but after 2 months it started giving me trouble.
When I took it to the store they completely refuse to take responsibility of the product.
And they told me they can’t do anything about It.
After I spoke to their Manger they took my vacuum and they were suppose to send it to the company and get it fixed within 10 working days..
But these guys did not sent my vacuum to the company and after 3 weeks when I ring the company to find out what is happening with my Vacuum. Then I found out these guys did not even sent it.
These were the Dyson staff at David Jones high point..
After all this one thing is sure
I will never go to David Jones never
Waste of time
Why bother putting sale if you dont stock half a thing listed in different size or in store.
I live in NSW click and collect available in Queensland. Different price for same clothing in different color!
- David Jones Retail Stores
- Verified customer
Excellent service as expected
The wonderful staff in the shoe department of Chermside David Jones on Saturday 20th June are nothing short of wonderful. They go out of the way to help you find just what your looking for!
Retail assistants busy with their own business.
I asked for information on certain products but was passed around by the retail assistants. Their excuses are ‘sorry, I’m not available, this is not my station, etc’. I’m not coming back to this place ever.
Great Customer Focus
I had a problem with Le Creuset faulty saucepans. The team member and Manager from David Jones at Highpoint went out of the way to help me with faulty Le Creuset pans. Something Le Creuset would not do themselves. This store has restored my faith in retail department stores. They care about great customer service. Well done, extremely happy with outcome provided by David Jones.
- David Jones Retail Stores
- Verified customer
worst possible service from DJ's
we ordered a very expensive sealy bed and mattress in store in February 2020 - the price included the removal of the old bed and mattress - we were told 2 days before delivery that DJ's would not be taking the old bed away (due to covid?) and gave us no time or options to remove the old bed - so we had to take it downstairs (we have a 2 storey house) ourselves and make our own arrangements and at our own expense to have it taken away - it cost us $98 and a lot of stress. Because removal of the old bed was included in the overall price with DJ's...we have been trying to get the $98 ever since the new bed was delivered on 21 March 2020 - no response from anyone at DJ's despite numerous calls (many more than the 3 that were actually answered) and chats (nearly 10) over the past 3 months all of which end in either the chat session ending prematurely (after 45minutes waiting) or the customer service officer (when you can actually reach a live person) promising a response but nothing happens - we have been customers of Dj's for over 40 years but will NEVER step foot inside one of their stores again - they've got one thing right however - THERE'S NO OTHER STORE LIKE DAVID JONES (for appalling zero service)
Virtual assistant is USELESS
ZERO customer service, on hold for hours, left waiting, phone calls timed out each time. Unable to contact a human in any store. Redirected to the wrong department on the only time I could get through
Best customer service
Always friendly and helpful service at David Jones, this is why DJs will always be my go to store. Thank you for quality service and products with easy option to exchange/refund. Great brands available
Almost every time I visit Parramatta David Jones I experience the following:
- disinterested staff who appear angry to be there
- staff socialising with each other and not acknowledging customers
- change rooms are almost never open and sometimes when I successfully manage to enter one, I get told shortly after (while I am in the room) that it is closed.
- when I approach staff for help they seem to get quite annoyed.
David Jones are terrible at maintaining a decent level of customer service.
Can't get a thing right
My partner went to the Bourke street store to buy an air fryer; he came back totally fed up and frustrated because he couldn't get anyone to help him so we both went there the next day; as always they were out of stock (they had what we wanted on display but refused to sell that) so I had to put in an order and have it delivered which I'm loathe to do as the last 2 orders were wrong and had to be returned. No surprise but yes of course, they sent the wrong product so now I have to waste time and leave work to go back and get a refund. We only came here because we were given a gift card otherwise I wouldn't go anywhere near this useless place. I doubt that they will be around for long.
Terrible customer service.. SHAME :(
Calling David Jones to change name on click and collect order. Simple thing to do! After calling 4 times and being put on hold each time decided to wait to speak to operator. Waited 53.10 minutes still waiting!
Why cant it be done online? Why is the chat option unavailable?
Clean up your act DJ.
- David Jones Retail Stores
- Verified customer
Phone service non existent!
Please reinstate the local store telephone call service. Voice recognition on the automated national call pick up is useless. You are then put on a 'general hold' for extensive waits. I don't mind other retailers using a national call centre, but DJs national telephone service is detracting from its brand.
One example of good services one of very poor service
6th floor shoes. 11:30 16 may Purchased 2 pairs of Midas shoes lady helpful.
Asked to try a pair of veja shoes on. One disinterested young girl with long black hair handed them to me no words and totally unlaced and walked off. Very poor service and needless to say I didn’t purchase them as didn’t want the hassle of Lacing them up. A shame
Massive wait times
What’s happened to David Jones having local telephone operators? I’ve been on hold for nearly an hour listening to very annoying “music”. You can only ring a 13 number for all of the stores, nationwide, these days. They no longer have individual contact numbers for stores. A really horrible experience with no call back facility and a very poor voice recognition programme. I doubt that anyone will answer.
Refused to abide by ACCC consumer rights on their own website.
Bought an iPad Pro, got home and as soon as I started tapping it it made loud cracking noises, called Apple suggested I go back and exchange it. Called [name removed] at Bourke Street store, told me if he hears the cracking noise he would exchange it, got there with my child and [name removed] immediately told me I would have to leave the store and go to a Mac Store in Collins street to get a report before he could do anything, he refused to even inspect it! I quoted their website (see below) and he said he couldn't do anything unless I had a r...eport. Asked for a refund, exchange, anything. Didn't want a $1500 product that is making strange cracking noises every-time I touch it. He called his manager and same thing. Told me that their contract with Apple states 'no refunds or exchanges without a report' So what would happened if I purchased it and it was broken in half? Intimidated and disappointed. Have been a long term loyal customer. Can't imagine they will be in business much longer. Please try and avoid them. They do not follow ACCC laws and make their own rules which are simply bias and not fair to us as customers. Its 2020 not 1980! "As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from David Jones. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law"
Hair dryers in David Jones
Be sure you know what hair dryer you want before you purchase from David Jones. I purchased one recently, and asked the sales person a couple of questions which he obviously knew very little about. The answers he gave me were incorrect, wouldn't show me the one in the box and failed to tell me David Jones have a no returns policy on hair dryers. Features of hair dryer also failed to be accurately described on box.
Very disappointed and definitely won't be returning to purchase electrical appliances from David Jones Indooroopilly as they have salespeople selling items they don't know much about.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.