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David Jones Retail Stores

David Jones Retail Stores

1.8 from 86 reviews

Reviews

1.8

86 reviews
5
(12)
4
(3)
3
(1)
2
(10)
1
(60)
  • Product Quality
    3.3 (60)
  • Return Claim MadeYes (8) · No (68)
  • Customer Service
    1.9 (79)
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Rik

RikGreater Melbourne (Inner), VIC

  • 2 reviews

Can't get a thing right

published

My partner went to the Bourke street store to buy an air fryer; he came back totally fed up and frustrated because he couldn't get anyone to help him so we both went there the next day; as always they were out of stock (they had what we wanted on display but refused to sell that) so I had to put in an order and have it delivered which I'm loathe to do as the last 2 orders were wrong and had to be returned. No surprise but yes of course, they sent the wrong product so now I have to waste time and leave work to go back and get a refund. We only came here because we were given a gift card otherwise I wouldn't go anywhere near this useless place. I doubt that they will be around for long.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBourke Street, Melbourne
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Disappointed

Disappointed

  • 2 reviews

Terrible customer service.. SHAME :(

published

Calling David Jones to change name on click and collect order. Simple thing to do! After calling 4 times and being put on hold each time decided to wait to speak to operator. Waited 53.10 minutes still waiting!
Why cant it be done online? Why is the chat option unavailable?
Clean up your act DJ.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth street City store Sydney
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Marie

Marie

  • 4 reviews

Phone service non existent!

published

Please reinstate the local store telephone call service. Voice recognition on the automated national call pick up is useless. You are then put on a 'general hold' for extensive waits. I don't mind other retailers using a national call centre, but DJs national telephone service is detracting from its brand.

Customer Service
Product Quality
Store LocationDJ Online initially, and then tried to follow up with Adelaide/Marion/Tea-Tree Plaza.
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Rachel

RachelSydney, NSW

One example of good services one of very poor service

published

6th floor shoes. 11:30 16 may Purchased 2 pairs of Midas shoes lady helpful.
Asked to try a pair of veja shoes on. One disinterested young girl with long black hair handed them to me no words and totally unlaced and walked off. Very poor service and needless to say I didn’t purchase them as didn’t want the hassle of Lacing them up. A shame

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney city
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Moira

MoiraMetropolitan Adelaide, SA

  • 5 reviews

Massive wait times

published

What’s happened to David Jones having local telephone operators? I’ve been on hold for nearly an hour listening to very annoying “music”. You can only ring a 13 number for all of the stores, nationwide, these days. They no longer have individual contact numbers for stores. A really horrible experience with no call back facility and a very poor voice recognition programme. I doubt that anyone will answer.

Customer Service
Return Claim MadeNo
John

John

  • 5 reviews

Refused to abide by ACCC consumer rights on their own website.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBourke Street
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paji

pajiSouth East Queensland, QLD

Hair dryers in David Jones

published

Be sure you know what hair dryer you want before you purchase from David Jones. I purchased one recently, and asked the sales person a couple of questions which he obviously knew very little about. The answers he gave me were incorrect, wouldn't show me the one in the box and failed to tell me David Jones have a no returns policy on hair dryers. Features of hair dryer also failed to be accurately described on box.
Very disappointed and definitely won't be returning to purchase electrical appliances from David Jones Indooroopilly as they have salespeople selling items they don't know much about.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIndooroopilly
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Patricia McCallum

Patricia McCallumGreater Melbourne (Metropolitan), VIC

mattress delivery

published

on March5 I purchased a mattress at the Adelaide store. The sales assistant was both helpful and delightful and given that I live in Melbourne it was made extremely clear that my existing mattress would be taken away by the delivery people. This is one of the main reasons I purchased from DJ;s. Upon delivery the delivery men refused to take the mattress, first citing corona virus and then saying I had to make a special arrangement re delivery.I am extremely cross and do not feel the contract has been carried out as agreed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide
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Avil Chetty

Avil ChettySydney, NSW

  • 3 reviews

Customer Service

published

Just went to buy a gift for my partner and I was done in less then 1 hour. Apart from the variety of things, I was asked about my taste and preference and then walla! I have a gift!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChatswood
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Isha

IshaSydney, NSW

Awful service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta NSW
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Donna Gaynor

Donna GaynorPerth, WA

Such great service in Perth City

published

Thank you to the young man who assisted my husband who was looking for a polo shirt with a pocket (for his glasses). Not an easy feat. He went above and beyond for a $69.95 transaction. Many thanks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPerth City
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Slow process in refunding to my Afterpay account

published

Took 10 days to process the refund into my Afterpay account. This is unlike other merchants that can do the refund immediately at cash registers. Had to call them multiple times to discuss this issue. No wonder why everyone prefer to shop at other retailers. Furthermore, I am still waiting for my refund until now.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMacquarie Centre
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Bogdan M.

Bogdan M.Sydney, NSW

Bad customer experience

published
Customer Service
Return Claim MadeNo
Store LocationParramatta, Burwood, Macquarie Center
Chris

ChrisHunter Region, NSW

Trying to call a store

published

I've had to call the Chatswood Chase store a couple of times over the last week and you have to talk to a "virtual assistant" After waiting over 5Mins and asking to be put through to Chatswood Chase they put me through to Chadstone, VIC.

The virtual assistant is currently putting me through to a receptionist - I've been on hold for 12mins and counting.

If department stores continue offering such poor service no wonder they are closing down and customers buy online from other sources.

Customer Service
Product Quality
Return Claim MadeNo
Kaye

KayeGreater Melbourne (Inner), VIC

  • 2 reviews

Rubbish virtual answering

published

I am writing to complain about the ridiculous virtual answering service David Jones have in place. ‘Liz’ the Virtual voice, doesn’t understand what you are saying - and then I was put on hold listening to the worst repetitive tune - I tried several times thinking it was a joke! Each time it took over 7 mins then 10 mins. All I wanted was to be transferred to a department! No one interrupted that shocking music to say you are in a queue or your call is important etc!!
Where is the personal touch that we have all loved and respected over the years of being very good customers of David Jones. This virtual rubbish is what will finally turn people away from DJ’s.

Return Claim MadeNo
Store LocationAll David Jones
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Paul

PaulSouth East Queensland, QLD

  • 11 reviews

Lovely David Jones Brand Bath Robe

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane city
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Nemo

NemoSydney, NSW

  • 2 reviews

The Worst Company- Walk Out Now- Horrific Experience- What A Nightmare

published

What a nightmare of experience- will never shop there again-aggressive staff-terrible experience-walk away and never shop again-never ever. The worst place to shop- the worst experience that has caused my health- with long term effects- walk away while you can.

Customer Service
Product Quality
Return Claim MadeNo
Helenp

HelenpVictoria

  • 5 reviews

Ridiculous virtual assistant

published

I called the glen waverley store to place an order. I was greeted by a phone virtual assistant who did anything but assist. I asked for customer service and was left listening to music for 6 minutes. I hung up and called the 1800 customer service number but again, the virtual assistant! Left listening to music for another 7 minutes this time. Don’t bother calling if you don’t want to get frustrated with the lack of service. Unfortunately in trying to save money, they will lose loyal customers.

Customer Service
Return Claim MadeNo
Store LocationGlen Waverley
Tash

TashGreater Melbourne (Metropolitan), VIC

Worst wedding gift registry experience

published
Customer Service
Product Quality
Store LocationMelbourne City
Ros Holden

Ros HoldenSydney, NSW

  • 6 reviews

No free postage on large purchase on David Jones card

published

One would think that free postage would be a given on a purchase of $1400, especially since they do not carry stock of Fendi shoes.

I have often purchased items at DJ's on my card and they happily give me free postage if the size is unavailable for orders over $100. Come on David Jones where is your consistency and service?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDavid Jones Sydney
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