No reply to inquiries
I phoned david jones and requested to speak to Witchery women's department. They advised that the line is busy if I could try later. I did call back an hour later but the line was still busy, so they took my details to call me back themselves. Three hours later no one called back, and when i tried to call Witchery again the line was still busy. seriously? Three hours the line is still busy or off the hook? This is not the first time though plus delivery service for online purchases is way too long. Customer service at David Jones unfortunately is not the same. No wonder the store is suffering.
Shocked and disappointed
We paid $10 for a wedding gift to be wrapped and the result was appalling.
Paper quality was poor and the corners where the paper was folded was so messy.
It was then wrapped in a David Jones Ribbon. So we were paying an extra $10 to advertise their store.
I had to go home and rewrap the gift as I was so embarrassed.
Do not buy any beds from David Jones. We bought a bed was worth $4000 that went down the drain. The sales people are real fake and they lie on how good the beds are. Considering I would never recommend anyone to go to David Jones. Really poor!!!!! and rip off!!
Rude customer service
This is in regards to the store located in Chadstone SC.
I was looking forward to purchasing a foundation hence asked the employee that works at the giorgio armani section if I can do a shade testing.
The employee brought out 3 shades to test. She then proceeded to roughly apply foundation on my face with a brush. With the foundation not even blended nicely, she then proceeded to ask me to check and see if it suits.
I asked for her opinion on whether the shade matches me but she just stared at me without any giving any suggestions.
Then I asked if i could try the lighter shade. She just handed me the lighter shade and expected me to apply it myself.
The death of our beloved quality store
i came to shop today and looked forward to cake and coffee. the cake was stale and i was told that they had no fresh stock they have on offer today at the patisserie.
WOW does this mean we can expect the same cut cost and pr-frozen stuff we find at woollies and Coles
On top of this an attitude of I don't care from the staff equals the beginning of the end of our beloved institution. WAKE UP DAVID JONES!
No wonder retail sales are down!
Sales assistants are supposed to assist you while making a sale, or so I thought. No. I went into Market St store, level 3 at 5.40pm on a monday eve, looking to buy a kitchen appliance. I saw 2 staff behind the counter in the middle of the floor talking to one another. 1 Staff member at another counter pressing buttons on the till. I then spent the next 10 minutes looking at several appliances I was keen to buy. Not once was I approached or asked if I needed help. Where is the staff training? How does David Jones survive if the whole premise of their being is subverted by indifferent employees? No wonder retail is suffering... because, guess what? I'm going on line! David Jones used to be known for its service. Now it is just another store.
Tuggerah store! I would give zero if I could!
This post is for David Jones (Tuggerah Store). I purchased a Saba skirt, which was not cheap, online.. your online team were extremely helpful in advising me I could return it in store for either a refund or to exchange the skirt, as it ripped, after having it for only two weeks.. great I thought, I'll go into Tuggerah. What a mistake that was. From entering the store, not one of your staff even greeted me. This has never happened in this store,
I understand this is a busy time of year, so this wasnt the biggest issue.. the biggest issue was, I...
Got the last item in stock in Australia
We were looking for the red version of this product - https://www.davidjones.com/Product/20690331/B'Lite-3-55cm-Small-Suitcase.html. Called a few stores in Sydney and it was out of stock. One guy at store (maybe Castle Hill) looked up the system and found the last one in Australia was in the (Melbourne) Southland Store.
Called that store and spoke with Wilson in the luggage department. He went looking for it and phoned me back quickly once he did. The transaction and shipping was arranged over the phone.
Despite the large dimensions, it onl...y cost $10 to ship to us in NSW and it arrived later in the week. This suitcase was a gift. We knew that our friend wanted this one in particular hence the effort to track it down. Thank you to all at David Jones who helped us and to Wilson in particular.
- Verified customer
Extremely poor service worst I ever had!
Bought 2 Sealy mattresses and 2 ensemble. Scheduled delivery was Thursday 24th October. I was forced to reschedule to Saturday 26th October as they could not agree to my previously agreed afternoon delivery. On Saturday, only 1 mattress and 1 ensemble arrived as they could not find my other mattress and ensemble! On Monday, they rang me to say they found it and will deliver on Tuesday morning. On Tuesday morning- they delivered a mattress and ensemble, however they delivered the wrong mattress!!! I had to ring David Jones to chase this issue up...as there was no communication between their courier and themselves!! To make things worse, I was expecting guests to stay over the next day on Wednesday! My bed was finally delivered on Wednesday evening. I did not expect this level of service from such a reputable company like David Jones. I will definitely not recommend it, just too much hassle to have to go through to receive what I ordered! On top of that, their courier promised me after they could not find my mattress the first time, that she will mail me a gift card, till this day, I have not received any such card, please do not promise customers one thing but not follow through! Extremely poor service!!
Scamners. They need to work on their customer service. They get all the personal information and wasted 20 mins interrogating. they don't even let you stop you from proceeding. don't agree to become their member
Awful instore returns
David Jones insists that you return things to the counter in the section your item is from. If you do not know the exact store layout you waste time walking around trying to find the right place. On top of that the counters are always unattended!! After waiting around trying to get someone to help me at the correct counter I tried to just go to the closest attended counter. The woman was extremely rude and patronising and refused to help me because it was not her department! Exhausting and unnecessary process for no apparent reason.
Shocking customer service
Bought a 500+ watch from the online store. Go into the Chadstone store to have it fit (links removed). I literally get laughed out of the store. A staff member haughtily informs me with no courtesy whatsoever that they were not watchmakers.
Excuse me, but if you choose to sell a product, perhaps something as simple as having someone able to remove links is a requisite! Or else stop selling watches!
Market St store- blaring pop music and young chattering staff
I see that the piano playing has been replaced with blaring pop music which drives customers and staff mad. Ok, if a younger crowd was targetted, piano playing could have been adapted accordingly. Also In general more experienced staff have been replaced with younger and I guess cheaper, less knowledgeable staff who prefer chatting among themselves rather than serving customers or learning more about the products. But then, perhaps the number of customers have increased and profits are rising...
Walk the talk on this case what you advertise!
Just got inside David Jones to check out the 30% off sale on already reduced "red-ticketed" prices.
Got all excited to get good bargains on Calvin Klein clothing just to get to check out to be told that the "red-ticketed" prices were not meant to be on those clothes and I would not get the advertised discount on those pieces. I turned to the girl and said "well its not my fault someone made a mistake", I want the discount advertised.
Its not like it was one piece of clothing only showing "the wrong red ticketed label", few pieces in the rac...
I called DJ Doncaster to try to buy an item but first of all to see if it was available. I finally got my call picked up...I was wanting to speak to someone from Trenery Men's but a Sportscraft lady answered in that area and said 'No they're not here'and laughed and slammed down the phone. This sadly is not the first time I have received little or no service. I have shopped at DJ's for many years and it has become very difficult to speak to anyone in store or receive polite service. I had a very bad experience at the Ladies counter when tying t...o buy a Witchery item close by and that was incredibly rude and so disappointing. DJ's was always my first go to because of customer service but not lately. In these times I do not think you can become so complacent with customers. I will think about where I shop from now on.I am an Amex DJ cardholder but I will shop around more.
Great new store
What a great new store in Westfield Sydney. Staff are great and everything is accessible. So much choice for women’s clothing including Australian and international designers. It’s a great experience shopping there
Do not send products from one store to another
I wanted to buy something at DJ Garden City but the only store in the whole of Queensland to have this item is DJ Brisbane CBD. So I asked if it could be send to Garden City. The answer was NO. I can get products send to me from all over they world but DJs who is doing so wonderfully well, cannot provide that service.
Omg David Jones Glen Waverley
David Jones Glen Waverley I was so looking forward to visiting your new premises to only experience a heat and noise issue. The heat and noise was so oppressive that I actually had to leave. I am not sure as to whether the other levels are experiencing these issues but I specifically went to the homewares division on the top level - unbelievable!! Hopefully you are just experiencing a glitch in your new premises, if not corrected I will no longer be shopping with you.
Entering David Jones Macquarie today, to find that no consultants were bothered to serve or show enthusiasm, across 4 departments Men’s wear, Manchester, ladies shoes and children’s wear. Appalling, don’t waste your time.
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