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David Jones Retail Stores

David Jones Retail Stores

1.9 from 105 reviews · View Statistics

Reviews

1.9

81 reviews
5
(14)
4
(3)
3
(1)
2
(8)
1
(55)
  • Product Quality
    3.4 (56)
  • Return Claim MadeYes · No (81)
  • Customer Service
    2.1 (76)
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Nik

Nik

  • 3 reviews

Worst customer service ever

published

I am a regular customer of David jones but in canberra city the service is so horrible. I am never going back to shop there again . They just ignore the customers which is so disappointing

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCanberra city
The Jordans

The JordansSydney, NSW

  • 2 reviews

Poor service

published
Customer Service
Return Claim MadeNo
Store LocationHornsby
Christine H.

Christine H.Sydney, NSW

  • 4 reviews
  • 3 likes

Burwood store won’t accept cash

published

I went to purchase some items at the Burwood store today and when I went to pay, I was told they don’t accept cash. Too bad if I didn’t have a card you would have lost the sale. Cash is legal tender and you have no right to refuse it!!! We won’t be shipping there again!!

Customer Service
Return Claim MadeNo
Store LocationBurwood
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Athena Mavros

Athena MavrosSydney, NSW

  • 3 reviews
  • 3 likes

I needed assistance with a new skin care program.

published

The girls were so fantastic explaining each product .Finally left with Ella Bache products .
They were perfect for me and working too .
Great team work and great service.
Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda
Silvi

SilviPerth, WA

Versace shoes

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDavid Jones Perth City
Mister C

Mister CSydney

  • 2 reviews

No return phone calls after 2 requests

published

I called up the Chatswood store to check on a TV and was told there were 2 showing on the system as being at their warehouse, but as it was closed (3pm!) they would contact them the following morning to confirm and then call me.

After no call in the morning I went to the actual store at lunchtime and they said the warehouse was not answering calls and they would email them and then call me.

4 days later and still no call to confirm the TV availability. My $2000 is ready and waiting, but they obviously aren't interested.

Customer Service
Return Claim MadeNo
Store LocationChatswood Chase
Ann

AnnSydney, NSW

Waste of time

published

Why bother putting sale if you dont stock half a thing listed in different size or in store.
I live in NSW click and collect available in Queensland. Different price for same clothing in different color!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
Nicole

NicoleSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Excellent service as expected

published

The wonderful staff in the shoe department of Chermside David Jones on Saturday 20th June are nothing short of wonderful. They go out of the way to help you find just what your looking for!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside

Retail assistants busy with their own business.

published

I asked for information on certain products but was passed around by the retail assistants. Their excuses are ‘sorry, I’m not available, this is not my station, etc’. I’m not coming back to this place ever.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
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Charles

CharlesSydney, NSW

  • 3 reviews
  • 1 like

worst possible service from DJ's

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarket street Sydney store

Virtual assistant is USELESS

published

ZERO customer service, on hold for hours, left waiting, phone calls timed out each time. Unable to contact a human in any store. Redirected to the wrong department on the only time I could get through

Customer Service
Product Quality
Return Claim MadeNo
Nic R.

Nic R.Sydney, NSW

  • 5 reviews

Best customer service

published

Always friendly and helpful service at David Jones, this is why DJs will always be my go to store. Thank you for quality service and products with easy option to exchange/refund. Great brands available

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney CBD
gmail a.

gmail a.

  • 2 reviews
  • 1 like

Disrespectful staff

published

Almost every time I visit Parramatta David Jones I experience the following:
- disinterested staff who appear angry to be there
- staff socialising with each other and not acknowledging customers
- change rooms are almost never open and sometimes when I successfully manage to enter one, I get told shortly after (while I am in the room) that it is closed.
- when I approach staff for help they seem to get quite annoyed.

David Jones are terrible at maintaining a decent level of customer service.

Customer Service
Product Quality
Return Claim MadeNo
Disappointed

Disappointed

  • 2 reviews
  • 2 likes

Terrible customer service.. SHAME :(

published

Calling David Jones to change name on click and collect order. Simple thing to do! After calling 4 times and being put on hold each time decided to wait to speak to operator. Waited 53.10 minutes still waiting!
Why cant it be done online? Why is the chat option unavailable?
Clean up your act DJ.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth street City store Sydney
Rachel

RachelSydney, NSW

One example of good services one of very poor service

published

6th floor shoes. 11:30 16 may Purchased 2 pairs of Midas shoes lady helpful.
Asked to try a pair of veja shoes on. One disinterested young girl with long black hair handed them to me no words and totally unlaced and walked off. Very poor service and needless to say I didn’t purchase them as didn’t want the hassle of Lacing them up. A shame

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney city
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Moira

MoiraMetropolitan Adelaide, SA

  • 6 reviews
  • 1 like

Massive wait times

published

What’s happened to David Jones having local telephone operators? I’ve been on hold for nearly an hour listening to very annoying “music”. You can only ring a 13 number for all of the stores, nationwide, these days. They no longer have individual contact numbers for stores. A really horrible experience with no call back facility and a very poor voice recognition programme. I doubt that anyone will answer.

Customer Service
Return Claim MadeNo
paji

pajiSouth East Queensland, QLD

Hair dryers in David Jones

published

Be sure you know what hair dryer you want before you purchase from David Jones. I purchased one recently, and asked the sales person a couple of questions which he obviously knew very little about. The answers he gave me were incorrect, wouldn't show me the one in the box and failed to tell me David Jones have a no returns policy on hair dryers. Features of hair dryer also failed to be accurately described on box.
Very disappointed and definitely won't be returning to purchase electrical appliances from David Jones Indooroopilly as they have salespeople selling items they don't know much about.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIndooroopilly
Patricia McCallum

Patricia McCallumGreater Melbourne (Metropolitan), VIC

mattress delivery

published

on March5 I purchased a mattress at the Adelaide store. The sales assistant was both helpful and delightful and given that I live in Melbourne it was made extremely clear that my existing mattress would be taken away by the delivery people. This is one of the main reasons I purchased from DJ;s. Upon delivery the delivery men refused to take the mattress, first citing corona virus and then saying I had to make a special arrangement re delivery.I am extremely cross and do not feel the contract has been carried out as agreed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide
Avil Chetty

Avil ChettySydney, NSW

  • 3 reviews

Customer Service

published

Just went to buy a gift for my partner and I was done in less then 1 hour. Apart from the variety of things, I was asked about my taste and preference and then walla! I have a gift!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChatswood
Isha

IshaSydney, NSW

Awful service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta NSW
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