Reviewer Photos & Videos
Awful instore returns
David Jones insists that you return things to the counter in the section your item is from. If you do not know the exact store layout you waste time walking around trying to find the right place. On top of that the counters are always unattended!! After waiting around trying to get someone to help me at the correct counter I tried to just go to the closest attended counter. The woman was extremely rude and patronising and refused to help me because it was not her department! Exhausting and unnecessary process for no apparent reason.
Shocking customer service
Bought a 500+ watch from the online store. Go into the Chadstone store to have it fit (links removed). I literally get laughed out of the store. A staff member haughtily informs me with no courtesy whatsoever that they were not watchmakers.
Excuse me, but if you choose to sell a product, perhaps something as simple as having someone able to remove links is a requisite! Or else stop selling watches!
Market St store- blaring pop music and young chattering staff
I see that the piano playing has been replaced with blaring pop music which drives customers and staff mad. Ok, if a younger crowd was targetted, piano playing could have been adapted accordingly. Also In general more experienced staff have been replaced with younger and I guess cheaper, less knowledgeable staff who prefer chatting among themselves rather than serving customers or learning more about the products. But then, perhaps the number of customers have increased and profits are rising...
Walk the talk on this case what you advertise!
Just got inside David Jones to check out the 30% off sale on already reduced "red-ticketed" prices.
Got all excited to get good bargains on Calvin Klein clothing just to get to check out to be told that the "red-ticketed" prices were not meant to be on those clothes and I would not get the advertised discount on those pieces. I turned to the girl and said "well its not my fault someone made a mistake", I want the discount advertised.
Its not like it was one piece of clothing only showing "the wrong red ticketed label", few pieces in the rac...
I called DJ Doncaster to try to buy an item but first of all to see if it was available. I finally got my call picked up...I was wanting to speak to someone from Trenery Men's but a Sportscraft lady answered in that area and said 'No they're not here'and laughed and slammed down the phone. This sadly is not the first time I have received little or no service. I have shopped at DJ's for many years and it has become very difficult to speak to anyone in store or receive polite service. I had a very bad experience at the Ladies counter when tying t...o buy a Witchery item close by and that was incredibly rude and so disappointing. DJ's was always my first go to because of customer service but not lately. In these times I do not think you can become so complacent with customers. I will think about where I shop from now on.I am an Amex DJ cardholder but I will shop around more.
These guys are over the top with the cost of their products. I love the range but simply cannot cop the costs in-store when they are so much cheaper online.
Great new store
What a great new store in Westfield Sydney. Staff are great and everything is accessible. So much choice for women’s clothing including Australian and international designers. It’s a great experience shopping there
Do not send products from one store to another
I wanted to buy something at DJ Garden City but the only store in the whole of Queensland to have this item is DJ Brisbane CBD. So I asked if it could be send to Garden City. The answer was NO. I can get products send to me from all over they world but DJs who is doing so wonderfully well, cannot provide that service.
Omg David Jones Glen Waverley
David Jones Glen Waverley I was so looking forward to visiting your new premises to only experience a heat and noise issue. The heat and noise was so oppressive that I actually had to leave. I am not sure as to whether the other levels are experiencing these issues but I specifically went to the homewares division on the top level - unbelievable!! Hopefully you are just experiencing a glitch in your new premises, if not corrected I will no longer be shopping with you.
Entering David Jones Macquarie today, to find that no consultants were bothered to serve or show enthusiasm, across 4 departments Men’s wear, Manchester, ladies shoes and children’s wear. Appalling, don’t waste your time.
My wife & I visited David Jones Robina store today Sunday Sept 15 & the experience in the men's shoe department was poor. I wanted to try on a pair of Florsheim shoes seen on TVSN, & were prepared to buy if the fit was good. We didn't have a sales person come anywhere near us for 20 - 30 minutes.
David Jones needs to lift it's game.
We bought elsewhere needless to say.
Excellent Customer Service
First visit yesterday and totally impressed by the Customer Service of everyone we were in contact with.
Efficient and smiling and greeting at the entrances.
Particularly pleased with the professionalism of the lady in 'cutlery who helped me with steak knives'.
Very good range of new Summer Clothes and Accessories and bed linen.
Departments were well laid out and beautifully maintained ladies cloakrooms.
Best coffee and scones and product lines at the Coffee shop, once again with smiling and happy staff.
I would definitely return.
Thank you Meriam from David Jones garden city wa excellent service
Mariam, thank you so much ch for all your help today, you are a great ambassador for David Jones, I could not have sorted out my problem without your advise great to experience top quality customer service thanks again Mariam / David Jones
- David Jones Retail Stores
- Verified customer
PATHETIC service and poor quality $1400 shoe. No after sale service
Me and my wife visited david jones perth city and bought a pair of Christian Louboutin on 10/05/19 for $1400.. my wife wore it for the first time on 16/06/19 for an hour in party and the studs on the shoes fell off and on both the shoes not on one but both. On 17/06/19 we went back to david jones and showed it to them.
Now thats were the true side of david jones came across, the staff was absolutely least cared about it. They said they don’t know what to do and made us sit there till they find a solution. After few minutes one of the staff me...
Christmas Shopping Made Easy
I’ve never been a David Jones shopper until last Christmas when I’d experienced dreadful service in another store. I went into DJs Indooroopilly, loaded with multiple bags, feeling frazzled and not knowing my way around. A lovely staff member asked if I needed any help, he pointed me in the right direction. A few minutes later he came running back with a couple of massive carry bags for me to put my multitude of smaller bags into, which made carrying them all so much easier. Every department I went into, the staff were super friendly, helpful and offered guidance. It felt like the entire store was full of Christmas spirit. As a result, I left with a smile on my face, a spring in my step and I'm now a regular customer.
Service - The Lack Of
What on earth are you thinking by not providing your customers with the staff to process their sales? Lately, my experiences regardless of time or location, have sadly left a lot to be desired. You have reduced what was once a pleasure into “why bother” experience. Not all that long ago, a staff member would actually approach offering to assist you. Not any more. If you “win the lottery” and find a staff member, they are processing a sale whilst apologising to you and others for your wait, with a phone ringing continuously at the counter or one...close by (unattended, of course) - a nightmare - not only for the customer but this staff member too! Perhaps it is time to look back at what worked (I might add - worked well) and not continue down the road you are on, as you may find all the customers you once had disappear!
Went to david jones pacific fair to buy my son a birthday gift. Girls at the counter were very helpful. Suggested I apply for a loyalty card to receive 20% off my purchases. Turned out it was to apply for an amex card costing $19.99 for the first year. Of course my application was instantly declined by amex so no discount but now amex have all my details and are constantly calling & emailing for more information so they can issue me a card that I never wanted in the first place and no amount of me telling them that I do not want a card and to cancel the application is working. Don't fall into David Jones' trap
Respect I got from head of store.
Always had great customer service at kotara David Jones, as of today I’d say different I got asked to remove myself from the store cause they believed I was with a group of guys that were being rude.
I told Sarah (head of security) that I was not with them but she still made me leave so I done as asked, in the process she called me an idiot”. I know I’m only young but have never felt so violated whilst having a shop with my favourite shop was utterly disgusting the way she handled it.
Best customer service experience!
David Jones Bondi Junction is amazing for customer service. We recently purchased a Yamaha Sound bar over the phone and there was alittle mix up with the order. (We are all imperfect it’s going to happen from time to time). The important thing is how it’s resolved. Imran the assistant store manager handled, sorted and made a personal delivery to our home, hours away from their store on his day off, just to make things right. We didn’t need to fight at all, all was graciously taken care of with the utmost professionalism. David Jones Bondi Junction team provides the best customer experience you could hope for. We highly recommend shopping with David Jones. Well done to Imran, Mady & Jack.
We don’t need your money!
I bought a Bonds crop top/pants set on sale and asked if almost identical other set could be sold for same price but sales assistant refused the sale. No wonder the store is struggling. I prefer Myer and I’m sure they’d mark down a last set item just to get it off their hands. No wonder DJ’s is having trouble!
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