DJs Heritage Card - activation - (its confusing - but still straight forward)
Follow the sticker. Type into your web browser, davidjones.com.au/activate , remember type the whole address, including the forward slash, do not just type david jones and think you will find the "activate" address...this will take you to a screen that displays an AMERICAN EXPRESS card...as opposed to a DJs card, continue, fill in the blanks of the American Express card with the numbers as displayed on your DJs card, and keep going.
You will complete your activation.
At no time through this process will DJs or DJs logos appear.
they dont want your storecard
After getting a humiliating letter from David Jones about being overdue when I thought I was in credit I then tried to activate my storecard but could not find where to do it on the website. However when I rang to talk to them there was a button to push to CANCEL my storecard. I immediately pushed the button and my account was closed and I was ecstatic. They want you to cancel your store card account because they want you to have an American Express card with a high interest rate!!
Cannot activate card
This is most confusing to simply activate my card. I was directed to American Xpress which I do not want --all I want to do is activate the card and if I can't do this easily I will not shop at David Jones. I do not know if it is activated or not so I won't bother with it. David Jones please look at your disgruntled long time customers comments for we do not want American Xpress! Remember there are plenty of other stores out there
no instructions about how to activate new storecard on the recommended website. Phoned number in small print on the back of the card - problem resolved. Judging by numerous comments on website, many people have trouble. Why should it be so difficult? I use websites successfully every day. DJs needs to fix theirs!
Activating store card
Tried to activate card would not work so rang contact number got to the call centre told that the birth date did not match their data. Told them I have had a card for more than 20 years and had no problems before. Told had to send identification to prove my date of birth by fax which I dont have,
said give me a email so I could send. Took considerable time for them to get me a email address the phone line was terrible so not sure if it was correct. Told I would receive a form in 48 hours to fill in. Well a week or more has gone past no...
What a shame, a great shopping experience now trashed!
I have been a loyal DJ's customer for over 50 years, my mother before me and I introduced my daughters to DJ's, but possibly that will be no more. After DJ's changed to American Express I was given the choice to keep my Heritage Cardmember DJ's card. Immediately paying the account became difficult. Following an extremely unsatisfactory attempt to set up a Direct Debit facility to pay my account so that I am not charged the huge interest charges that American Express exact if an account is not paid on time, we had to go to our local DJ's to p...ay the account. The Customer Service department is now unable to process or even check if accounts are outstanding. We were then put onto the Head Office Accounts by phone, but were told the form they sent to us, and that we completed and returned to them two weeks before "was not the correct form". This was news to us. Consequently, had we not gone to the Store itself, the account would not have been paid by the due date, and we would have been charged the high interest rate. Not happy DJ's. This is not good enough for a once fantastic store.
I thought I was the problem
Until I decided to search for how to activate online my DJs storecard ...I thought I was the one making mistakes. Then I saw the reviews about it being April '18 and others not being able to do so either. I have no plans to a) spend extra to make a 1300 call or b) sit on hold. I too have shopped for over 30 yrs at DJs....looks like I will stick to cash or credit card and ditch the storecard. Darn
- Verified customer
Just Wanted A Storecard
Went to DJ's at Kotara, NSW, today, made a lot of purchases several of them advertising they were subject of 22% discount. Got to the counter to pay for the items, told I needed a storecard. The wife left her card at home, which the attendant refused to look up on their system. Asked to apply for a new card at the store and told we would have to pay $99.00, which we were told was like a credit card, with no mention of their being just a "free" storecard still available. Paid the full amount for our goods and left the store. Got home, went online and found that there is still a "free" storecard available - now really annoyed with DJ's, you just lost another customer, no wonder you're going broke!
David Jones Storecard cant be activated online!
Well here it is April 2018 and David Jones still have not fixed the web site problem of not being able tom activate their DJs Storecard! I too have been a DJ customer for 40+ years! and I too don't want the American Express DJs card. David Jones - what are you doing about this problem? Why bother racking up the costs of a new card, a sticker on the card directing us to use davidjones .com.au/activate to activate then card and the covering letter when it is all a waste of time and DJ's money!! I wonder why their profit line is down??
Card cancelled by DJs
I have spent a great deal of time in travels overseas in the last few years, They do not have DJs in Europe, so I could not use it. I have settled in Australia again, and was told my card was cancelled due to lack of use. Not only that, the guy on the phone told me i had to go in store an reapply but wouldn't say whether i had to fill a new form in. He suggested asking when in store.I was in store and they told me to call! I don't know what info theyre told to tell customers I have since decided I don't want a card now and ask that they be more understanding with individual clients and their circumstances.
Sub standard service.
I refunded an item in store on 26th March, everything was done correctly and the receipt reflected this.
However, it is now today the 9th April and I am still waiting for this refund amount to reflect on my account!
I have made numerous calls to both the customer service in store and the customer service at David Jones
Amex but nothing has been rectified. This is extremely disappointing for such a large company and in my opinion totally unacceptable.
I would’ve given no stars but there was no option for this.
Questions & Answers
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