??!
1 photo
David Jones

David Jones (page 3 of 57)

Online Store, Retail Stores
1.6 from 1,120 reviews

Reviews

1.6

1,121 reviews
5
(116)
4
(34)
3
(30)
2
(97)
1
(844)
  • Product Quality
    2.5 (196)
  • Return Claim MadeYes (66) · No (250)
  • Shipping
    2.0 (114)
  • Customer Service
    2.0 (87)
Previous
Next

Reviewer Photos & Videos

  • More
Carlo

Carlo

  • 6 reviews

Hope you don’t need support

published
Marie

Marie

  • 4 reviews

Phone service non existent!

published

Please reinstate the local store telephone call service. Voice recognition on the automated national call pick up is useless. You are then put on a 'general hold' for extensive waits. I don't mind other retailers using a national call centre, but DJs national telephone service is detracting from its brand.

Snail Mail

Snail Mail

  • 3 reviews

BUYER BEWARE - Customer service is non-existent. Think twice before ordering!

published
Shops

Find out how David Jones compares to other Shops

Know better, choose better.

Compare all

Worst Online Experience Ever - No Star

published

warning

published

Please think twice before purchasing from David jones online. I ordered and paid for a backpack online over a month ago. It has yet to be sent for shipping from the warehouse. After 1 month of waiting I decided to call them. I waited on the phone for 1 hour I spoke to a phone operator who told me he would find out /fix the issue and report back to me yesterday. I am yet to hear a reply. I have emailed DJ online and have decided to call them back today. I have been waiting on the phone for 3 hours and 30 mins with no one to pick up phone. This is beyond frustrating

Paul

PaulSydney, NSW

Never buy anything online through David Jones

published

I never usually write reviews but I feel the need to warn people not to rely on buying anything online from David Jones. We have been wrestling for a month now to get any form of action or reply on a simple order and still no closer to it getting resolved. It's important to support retailers during COVID times but having this stress is a joke. I bought a heavy canvas tent from interstate last week and it turned up within 4 days so most retailers are handling online sales ok. Just not DJs. Buyer beware!

Pavel

PavelSydney

  • 6 reviews
  • 1 like

Not valuing their regular customers

published

My neighbour who is an elderly lady and has been always shopping for food in David Jones for many years, recently lost her bag with produce she bought in there. She went back to the shop to ask them to call her if someone finds and brings the bag back to the store. It was not much and cost like $50 the max however, shop assistant even has not offered to replace the lost items on the store's expense. I understand that it was not their fault that she lost the bag but come on she is a regular customers elderly customer and such giant as David Jones could've just given her complimentary items once in her life when this happened. Shame.

Charlotte

CharlotteGreater Melbourne (Metropolitan), VIC

  • 3 reviews

So far beyond hopeless it's just not funny

published

Fantastically adept at executing a sale (online) and taking your money yet wonderfully inactive when it comes time to a) send your order b) send the right order c) advise what you ordered is actually not available and you won't be getting it, after all d) communication - by far their worst ability

With fierce competition, I wonder how long DJ will continue, with appalling customer service, zero follow up, no one clearly manning the phones and total disregard for the customer experience. Is it a busy period for online shopping at the moment? I imagine so, yes, but that doesn't need to mean that the customer's $$$ are more easily parted with and that incredibly poor service is acceptable. Fail David Jones, FAIL.

Bianca

BiancaSouthwest, VIC

Proven to be idiots 2 times around

published
Shops

Find out how David Jones compares to other Shops

Know better, choose better.

Compare all
cinder

cinderGreater Melbourne (Inner), VIC

  • 39 reviews

Appalling, slow service

published

I had to call the 1800 number to place an order (price match). 35 mins wait then had to give up. Next day, 53 mins wait and still waiting. Absolutely unacceptable. Call back service does not work - doesn't pick up mobile number correctly and doesn't allow you to enter your own number. They obviously don't want to make any money.
Also given incorrect information by online chat about price matching, wasting more of my time.

agung h.

agung h.Isaacs 2607, ACT

Bought 3 item, to received only 2 item

published

Bought 2 ben sherman shirt and 1 fred perry small bag on 7 April 2020, got the confirmation email that they will make two shipping for my purchase.

I received first shipment on next week, but only 1 ben sherman shirts. I thought the other one will be in next shipping. But a few day after, there’s only fred perry bag...
Made a complain via email, only to received a reply that I should “carefully look again in the packaging”

Hello!?you think I will missed a shirt inside a plastic Packaging and accidentally threw it to bin Along with the shipping packaging

Until now, 17th may 2020...I haven’t received any reply from them

My first and worse experience online shopping in DJ

Rachel

RachelSydney, NSW

One example of good services one of very poor service

published

6th floor shoes. 11:30 16 may Purchased 2 pairs of Midas shoes lady helpful.
Asked to try a pair of veja shoes on. One disinterested young girl with long black hair handed them to me no words and totally unlaced and walked off. Very poor service and needless to say I didn’t purchase them as didn’t want the hassle of Lacing them up. A shame

Apartment Dweller

Apartment DwellerGreater Melbourne (Inner), VIC

  • 2 reviews

Orders promptly fulfilled.

published

For the first time I purchased David Jones items online and found the experience simple. I was kept informed of progress and given accurate information about delays owing to COVID19.

Moira

MoiraMetropolitan Adelaide, SA

  • 5 reviews

Massive wait times

published

What’s happened to David Jones having local telephone operators? I’ve been on hold for nearly an hour listening to very annoying “music”. You can only ring a 13 number for all of the stores, nationwide, these days. They no longer have individual contact numbers for stores. A really horrible experience with no call back facility and a very poor voice recognition programme. I doubt that anyone will answer.

Nic A.

Nic A.Greater Melbourne (Outer), VIC

Online order not received

published
Shops

Find out how David Jones compares to other Shops

Know better, choose better.

Compare all

Cancelled Order with no reason

published

We ordered an item from David Jones online using gift cards. The next day i received an email saying they were unable to fulfil the order and so the order had been cancelled and a refund would be giving within 3-5 business days.
I reply emailed to try find out what happened and have had no response. I also contacted them by the online form and also had no response. The product I ordered is still available online and also in a store within 50km of me. Gift cards have not been refunded so I can't go and purchase the item yet while the sale is still on.

Michelle

MichelleSouth East Queensland, QLD

  • 3 reviews

Cannot get appropriate response

published

I recently received an order and one item was missing. All I can get is assurances that it will arrive soon and to check my tracking.
Nobody listens to the problem.
I cannot get into my account. When I I select change password the system tells me the email address is not on file. When I try to open a new account the system tells me the email address is already on file.
As a former computer systems analyst I suggest their system needs some serious attention.

Carine

CarineGreater Melbourne (Inner), VIC

Product never arrives, no assistance

published

I placed an order 2 weeks ago and did not receive any information regarding that order. I talked to David Jones's live chat agents and they refused to look into it for me. They just kept asking me to check my email and promising the order will be shipped asap.
Will never shop from DJ again, pathetic services and extremely frustrating to deal with.

Tee H

Tee HSydney, NSW

  • 7 reviews

Appalling. Even Click & Collect went out of stock.

published

appalling

published

I ordered and paid for an item at least 4 weeks ago. I have written and phoned with no response from David Jones. No product and no information has been received. I am extremely worried about my purchase and do not know who to contact to confirm whether my purchase will arrive.

Page 3 of 57
See all David Jones reviews

Questions & Answers

Bron W.

Bron W.asked

David Jones

Is there a postage charge to return an item via post?

2 answers
tERRY
tERRY

DJ’s don’t cover return postage.

K-Em
K-Em

They will reimburse you postage if the order is faulty, damaged or incorrect but you will have to pay the postage first and then send through a picture of the receipt, and they will refund you over the phone at a later date. If it's change of mind then you will have to pay it yourself.

jikodos

jikodosasked

David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

2 answers
Mat.
Mat.

That’s classified.

K-Em
K-Em

You need to email People Assist and they can set up the discount in your account. It will take them about a week to do it.

Pmiki

Pmikiasked

David Jones

Hi David Jones Representatives,

I am guessing you are all busy on your phones, as we have been on hold for three hours.

Is anybody working at DJs?

6 answers
Fired Up
Fired Up

Yep very busy closing stores

Kim D.
Kim D.

Called out about why my order was not dispatched 2 weeks ago and gave me a claim number, 2 weeks after order still progress. I have inform them that I want a refund, and they said they will email a resolution team and should get in to contact with me soon. Still no response.

Kathy B
Kathy B

You have $150 of mine and I have nothing. I ordered estee lauder cream 16/04 in Garden City Booragoon and paid for it. I cannot do anything cannot get through at all on any phone. I guess I will have to go to the store. Big problem as I have just broken my wrist. So its a taxi on top of my $150 already spent. Next step is ombudsman.
Kathleen Bond

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.