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Ghastly after purchase treatment.
Sale went through relatively smoothly, an unroadworthy item was mostly willingly resolved and I was grateful to have the Ute delivered to me in regional Victoria. Despite assurances, the Ute was delivered without a jacking kit. It took numerous requests and almost 2 months of ongoing, emails, a letter from an Isuzu dealer and finally the threat of going to VCAT to be supplied with a suitable jacking kit. Warranty was extremely un-cooperative, unwilling to communicate with other members of the dealership and blamed me for being unhelpful. I wouldn’t buy from them again. Be very careful!
Not good ve ss Ute
Had to spend money to fix oil leaks and no air filter on supercharger.said it was just serviced tryed to sell me warranty which won’t cover aftermarket parts which is supercharger and most of the vehicle
Ford Ranger purchase
Team at dealership direct were amazing. Their description of the Ranger I purchased was spot on. Got my finance sorted and then delivered it direct to me over 300kms from the dealership. All within a week of inquiry. Totally stoked with vehicle and highly recommend them
DO NOT TRUST
DO NOT TRUST THEM
I bought Kia Sorento GT line in September 2020 from Dealership Direct during the Covid-19 process.
There were 4 issues with the car:
1. dent on the paint
2.scratch on the wheel
3. major a tains on the leather car seat
4. no cleaning
Amazing dealer, stays true to their word
Just bought a 2014 Jeep Grand Cherokee and honestly couldn’t be more happy with the condition of the car.
The car drove smooth and was exactly as advertised, Andrew as well as the ladies over at delarship direct we’re very help full in making the process easy to understand and make sure I was aware of everything, honestly hats off to these guys great job
WALK AWAY DONT TRUST THEM!
I was advised by the Volkswagen authorised repairer that this vehicle has a major failure. A report was prepared by the repairer and it stated that all my injectors needs replacing as it is leaking diesel into the main engine. The engine needs to be removed, including the gearbox, to replace the seal between the gearbox and the engine which is a major repair and only Volkswagen can attempt to complete
After more than 4 attempt's to contact the company send me the message to come and look at the car. because of coronavirus to make appointment to see it i message Time After Time call them no answer it is a bad service no one should ever buy any vehicle from here now the vehicle says on hold what a joke to this company I was the first one to contact
Audi South Port Rip Off Service.
Purchased Audi 2009 Q5 from a Gold Coast dealership on condition that Audi South Port would fix the problem. Problem was fixed and took delivery of vehicle. Within a week the problem that Audi fixed played up again. Rang dealer and told to contact Audi South Port as they had everything on record. Car taken down to get fixed early March at no cost due to part under warranty. Told them to check why yellow engine light came on. Told the bill to fix the car was $4000. They explained what was wrong. OK. Given a loan car for two days. A week later go...to pick car up as part sent from Melbourne was wrong?. The bill was $6000 (died on the stop) including weeks cost of loan car which should have been only two days. They explained what the problem was so had to pay the bill after uncomplaining about the price. Short time later problems came back, rang Audi South Port a number of times but no one was available will call back. No one rang back if i rang again number rang out. Covid 19 came a long and could not go to the coast to front them. Had to get problem fixed in Brisbane. It looks like Frizelle Sunshine Automotive saw a chance to make some money. Charged me for everything even water. Ombudsman has been contacted and awaiting reply.
DODGY. Promised to rectify my window issue after I fully paid the car. Tried to write the issue off
Not happy with [name removed] at dealership direct. Purchased a 2011 Skoda Octavia for $8000 with driver's side window not winding up/down fully. [name removed] assured that it will be fixed under the stat warranty. So I paid full in cash and took delivery of the car. But then unpleasant things started to dawn on me. Few days later [name removed] told me to come down and bring the car to get it checked at a workshop (called One Stop Brake). I took half a day off work and did so. He then informed me the part needed to be replaced and I had to wa...it for his call. The call never came and I had to pursue him to no avail (always out of office with a customer, secretary/admin picked up and I left a message but [name removed] didn't return my emails/calls). I had enough so I called the workshop directly (One Stop Brake) to get clarifications directly. To my absolute shock, the workshop said they only do mechanical repairs and CAN NOT do any auto electrical repair (which my window issue was). The workshop guy even mentioned that he had already told [name removed] about it! To add onto my already boiling frustrations, [name removed] then apologized and proceed to direct me to bring the car to Rowville Auto Electrics (RAE). After doing so, RAE identified that the window regulator needed to be replaced. BUT then Dealership Direct refused to have RAE fix my car because apparently RAE isn't part of their affiliated vendor? SO WTH did [name removed] even told me to bring my car there in the first place?? Total damn waste of my time. The manager (or owner?) did not offer much help at all. Saying that the repair was gonna cost $1000, then proceeded to water down the issue by saying I bought such an old car and wear and tear was to be expected as such. LOOK, if only [name removed] did not over promise and offered me a load of bull, I'd probably be OK with buying the car with a $500 discount and I could use that money to fix the window myself. I am hoping [name removed] to pursue a gentleman like attitude and professionalism to refund me $500 to compensate for my few days of lost time and thus potential income
Grouse customer service
Just bought my 2014 Audi Q7 from Andrew and his service was second to none, made buying the car really simple and easy with no stress, the car was also in such good condition I was blown away, definitely Recommend them to anyone looking to buy a car!
Best customer service experience for buying a car from dealership Direct
I would like to recommend anyone to visit dealership direct if you have plan to buy the car. Andrew,Jemmah,Michael& Jaide are always welcome their customers. I dealt with Jaide who went above and beyond to help us to find a car for us. Very frindly people always ready to help people. We really apperciate you all what you have done for us to find our car.
Blunder in car dealership contarct
Recently I have got new Toyota Corolla ascent sports from Chadstone Toyota and It was very unexpected delivery as they deliver wrong car by doing some blunder in contract which we sign without notice. The salesperson Fredrick Arora explained deal for car with sat-nav and we had negotiation on that in between he visited his manager for approval and came with different deal paper which we did not notice and when we got actual car delivery we came to know this car does not have sat-nav. We confirmed multiple times with salesperson person that car deal is with sat-nav before leaving showroom and he also said yes. Now he is lying what has been discussed and they do not have Audio recoding.
Was looking at purchasing one of their vehicles only to realise they are advertising it as the wrong model. They saying it is a higher model but it is clearly not as it does not have the extra features. They should know this because they have a different vehicle with that model that they are selling/advertising and the features are different. This is misleading.
I phoned them and informed them of the error but they didn't admit to it and have not changed the vehicle description. The difference in price and features between the models is signif...icant. They were advertising on Carsales so I reported this to them and car has now been removed from carsales website but not the dealership direct website. Nor have they change the model to the correct one on their website.
Superb Customer Service
After reading a terrible review, i felt compelled to write and say that we have now bought two cars off Dealership Direct and cannot thank and Andrew and the newly engaged Jaide a glowing endorsement.
I love my new Toyota Hilux and my wifes Asx that we bought last year hasn't missed a beat. Will be back for sure. Cheers Guys David.
Useless sales rep.
One Star is generous. Dealing with a sales rep under name of Andrew hope he had learned manners or run harder during employment interview. Incredible how easy they loose a deal because of poor costumer service. Hope their boss has deepnpocket to keep them employed. Wish him and his team the very best in their future endeavors. Meanwhile, will pray to see them go broke in a very near future
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