??!
1 photo
Dealership Direct
3.1 from 42 reviews

Reviews

3.1

42 reviews
5
(18)
4
(2)
3
(3)
2
(4)
1
(15)
  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    2.7 (6)
Previous
Next

Reviewer Photos & Videos

  • More
Wayne S.

Wayne S.South East Queensland, QLD

Audi South Port Rip Off Service.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi South Port
See all answers
2 comments
Dealership Direct
leesa b.Dealership Direct
Wayne S.
Wayne S.
  • Verified customer

DODGY. Promised to rectify my window issue after I fully paid the car. Tried to write the issue off

published
  • +1
Customer Service
Product Quality
Return Claim MadeNo
Store LocationScoresby
See all answers
Marky F.

Marky F.Greater Melbourne (Outer), VIC

Grouse customer service

published

Just bought my 2014 Audi Q7 from Andrew and his service was second to none, made buying the car really simple and easy with no stress, the car was also in such good condition I was blown away, definitely Recommend them to anyone looking to buy a car!

Customer Service
Product Quality
Return Claim MadeNo
Store Location27-29 jellico drive Scoresby
See all answers
Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all
Dhillon

DhillonVictoria

Best customer service experience for buying a car from dealership Direct

published

I would like to recommend anyone to visit dealership direct if you have plan to buy the car. Andrew,Jemmah,Michael& Jaide are always welcome their customers. I dealt with Jaide who went above and beyond to help us to find a car for us. Very frindly people always ready to help people. We really apperciate you all what you have done for us to find our car.

Return Claim MadeNo
Pallavi

PallaviGreater Melbourne (Metropolitan), VIC

Blunder in car dealership contarct

published

Recently I have got new Toyota Corolla ascent sports from Chadstone Toyota and It was very unexpected delivery as they deliver wrong car by doing some blunder in contract which we sign without notice. The salesperson Fredrick Arora explained deal for car with sat-nav and we had negotiation on that in between he visited his manager for approval and came with different deal paper which we did not notice and when we got actual car delivery we came to know this car does not have sat-nav. We confirmed multiple times with salesperson person that car deal is with sat-nav before leaving showroom and he also said yes. Now he is lying what has been discussed and they do not have Audio recoding.

Customer Service
Product Quality
Store LocationChadstone Toyota
1 comment
Dealership Direct
leesa b.Dealership Direct

Hi Pallavi sorry you had a bad experience with CHADSTONE TOYOTA. please remove your review off our page.
We are not Chadstone Toyota and are not sure why you have put a review on here.
please redirect to correct page. thank you

Travis W.

Travis W.

  • 2 reviews

Missleading

published
Customer Service
Product Quality
Return Claim MadeNo

Superb Customer Service

published

After reading a terrible review, i felt compelled to write and say that we have now bought two cars off Dealership Direct and cannot thank and Andrew and the newly engaged Jaide a glowing endorsement.
I love my new Toyota Hilux and my wifes Asx that we bought last year hasn't missed a beat. Will be back for sure. Cheers Guys David.

Customer Service
Product Quality
Return Claim MadeNo
Joe

JoeGreater Melbourne (Inner), VIC

  • 9 reviews

Useless sales rep.

published

One Star is generous. Dealing with a sales rep under name of Andrew hope he had learned manners or run harder during employment interview. Incredible how easy they loose a deal because of poor costumer service. Hope their boss has deepnpocket to keep them employed. Wish him and his team the very best in their future endeavors. Meanwhile, will pray to see them go broke in a very near future

Return Claim MadeNo
Alli

Alli

  • 2 reviews
  • 2 likes

Miselading warranty claims

published

They sell an overpriced warranty and tell you it can be used anywhere, lie.
They tell you they will get back to your email, lie.
They promise to take responsibility for issues under their 'warranty', lie.
Buy a car from a proper, reputable dealership not a cheap, misleading place like this.
Staff don't care about customer service, only sales and getting paid.
A joke.

Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all
Jay Jay

Jay JayMelbourne

A superb holden

published

Hi all, this is a long overdue review, I was in the market for a car in June 2018, didn’t know what I wanted but knew I wanted a Holden v8, seen a redline on Carsales, went and looked at it at dealership direct, only car I looked at and bought it the same day. The sales guy I had was Andy, fantastic guy but yeah communication isn’t all that good, but the car I can not fault or complain about, all I can say from my experience, the next time I look for a car I’ll check dealership direct first, as my redline is still running perfectly. So thank you Andy for being honest and selling me exactly how you said the car was.... thumbs up buddy.

Gemma Retz

Gemma RetzMelbourne

Useless warranty, unprofessional staff

published

Sold a warranty that isn’t able to be used how they said, staff very slow to communicate and act unprofessional. Don’t waste your time or money, buy a car elsewhere.

Lucy08

Lucy08Northeast, VIC

  • 3 reviews
  • Verified customer

Above and beyond

published

I dealt with Jaide and Andrew who went above and beyond to help our family get a new car. The help we received was amazing and made us feel very comfortable using them to get a car for us. Thank you so much to you both. We truly appreciate everything you have both done for our family.

JAMES

JAMESBERWICK

HIGHLY HIGHLY RECOMMEND

published

this is my 3rd vehicle i have bought through Dealership direct and i am never disappointed.
GREAT service GREAT prices and all round fantastic people to deal with.

if you are looking for a stress free vehicle purchase please consider Dealership Direct!!

Highly recommend and can't thank Andy and Jaide enough!

published

Would highly recommend Dealership Direct to anyone. Jaide and Andy went above and beyond to get our family into a great car at a great price. Their service was unbelievable! Thank you!

Five stars

published

Thank you Jemmah, Michael & Jaide, these guys couldn't do enough for me, Jemmah especially.
Very trustworthy, good prices, buy with confidence, five stars..

Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all

okay

published

Okay yeah good car, bought two cars from them. Love my car. No issues! Exactly what I wanted.. Ford territory

  • Verified customer

Terrible experience, constantly lied to

published

I had issues with a few things. Firstly, there was a recall on the car that no-one told me about, I found it myself. They assured me this was a 'non serious' recall and they would have known if it was serious. Secondly, they agreed to fill the fuel tank and clean the car when I bought the vehicle. However, when I arrived the tank was empty and the inside had not been cleaned. They eventually put half a tank of fuel in, but at that point I just wanted to leave. [name removed] is a lovely guy and was really helpful but [name removed] needs to learn not to lie to customers.

1 comment
Dealership Direct
leesa b.Dealership Direct

Few concerns that weren’t resolved

published
1 comment
Dealership Direct
leesa b.Dealership Direct
Tibor  W.

Tibor W.Sydney, NSW

  • 4 reviews
  • 2 likes

awsom service !!! car bought from Scotts motor group ARTAMON NSW

published

No nonsense service !! No pressure to buy !! Highly recommended !!!! Very satisfied customer !! You can take the car for test drive
on your own !!

My experience with Dealership Direct

published

Buying a car from interstate can be a bit scary ,but with this companies on line videos of the cars and description I found it to be a lot easier and with the help of Leesa and Jaide they got me through the small warranty problem with no fuss,as Arnie says I will be back Steve

1 comment
Dealership Direct
leesa b.Dealership Direct
Page 1 of 3

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Dealership Direct representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.