??!
1 photo
Dealership Direct
3.0 from 46 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (9)
  • Return Claim MadeYes (1) · No (9)
  • Customer Service
    2.8 (9)
Previous
Next

Reviewer Photos & Videos

  • More

DO NOT TRUST

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationScoresby, Victoria
See all answers

Amazing dealer, stays true to their word

published

Just bought a 2014 Jeep Grand Cherokee and honestly couldn’t be more happy with the condition of the car.
The car drove smooth and was exactly as advertised, Andrew as well as the ladies over at delarship direct we’re very help full in making the process easy to understand and make sure I was aware of everything, honestly hats off to these guys great job

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Shaun J.

Shaun J.South East Queensland, QLD

WALK AWAY DONT TRUST THEM!

published

I was advised by the Volkswagen authorised repairer that this vehicle has a major failure. A report was prepared by the repairer and it stated that all my injectors needs replacing as it is leaking diesel into the main engine. The engine needs to be removed, including the gearbox, to replace the seal between the gearbox and the engine which is a major repair and only Volkswagen can attempt to complete

  • +3
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDealership direct Scoresbury
See all answers
Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all
janaka

janakaGreater Melbourne (Metropolitan), VIC

  • 34 reviews
  • 35 likes

Nasty services

published

After more than 4 attempt's to contact the company send me the message to come and look at the car. because of coronavirus to make appointment to see it i message Time After Time call them no answer it is a bad service no one should ever buy any vehicle from here now the vehicle says on hold what a joke to this company I was the first one to contact

Incentivised ReviewNo
Wayne S.

Wayne S.South East Queensland, QLD

Audi South Port Rip Off Service.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAudi South Port
See all answers
2 comments
Dealership Direct
leesa b.Dealership Direct
Wayne S.
Wayne S.
  • Verified customer

DODGY. Promised to rectify my window issue after I fully paid the car. Tried to write the issue off

published
  • +1
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationScoresby
See all answers
Marky F.

Marky F.Greater Melbourne (Outer), VIC

Grouse customer service

published

Just bought my 2014 Audi Q7 from Andrew and his service was second to none, made buying the car really simple and easy with no stress, the car was also in such good condition I was blown away, definitely Recommend them to anyone looking to buy a car!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location27-29 jellico drive Scoresby
See all answers
Dhillon

DhillonVictoria

Best customer service experience for buying a car from dealership Direct

published

I would like to recommend anyone to visit dealership direct if you have plan to buy the car. Andrew,Jemmah,Michael& Jaide are always welcome their customers. I dealt with Jaide who went above and beyond to help us to find a car for us. Very frindly people always ready to help people. We really apperciate you all what you have done for us to find our car.

Incentivised ReviewNo
Return Claim MadeNo
Pallavi

PallaviGreater Melbourne (Metropolitan), VIC

Blunder in car dealership contarct

published

Recently I have got new Toyota Corolla ascent sports from Chadstone Toyota and It was very unexpected delivery as they deliver wrong car by doing some blunder in contract which we sign without notice. The salesperson Fredrick Arora explained deal for car with sat-nav and we had negotiation on that in between he visited his manager for approval and came with different deal paper which we did not notice and when we got actual car delivery we came to know this car does not have sat-nav. We confirmed multiple times with salesperson person that car deal is with sat-nav before leaving showroom and he also said yes. Now he is lying what has been discussed and they do not have Audio recoding.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationChadstone Toyota
See all answers
1 comment
Dealership Direct
leesa b.Dealership Direct

Hi Pallavi sorry you had a bad experience with CHADSTONE TOYOTA. please remove your review off our page.
We are not Chadstone Toyota and are not sure why you have put a review on here.
please redirect to correct page. thank you

Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all
Travis W.

Travis W.

  • 2 reviews

Missleading

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Superb Customer Service

published

After reading a terrible review, i felt compelled to write and say that we have now bought two cars off Dealership Direct and cannot thank and Andrew and the newly engaged Jaide a glowing endorsement.
I love my new Toyota Hilux and my wifes Asx that we bought last year hasn't missed a beat. Will be back for sure. Cheers Guys David.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Joe

JoeGreater Melbourne (Inner), VIC

  • 10 reviews
  • 6 likes

Useless sales rep.

published

One Star is generous. Dealing with a sales rep under name of Andrew hope he had learned manners or run harder during employment interview. Incredible how easy they loose a deal because of poor costumer service. Hope their boss has deepnpocket to keep them employed. Wish him and his team the very best in their future endeavors. Meanwhile, will pray to see them go broke in a very near future

Incentivised ReviewNo
Return Claim MadeNo
Alli

Alli

  • 3 reviews
  • 2 likes

Miselading warranty claims

published

They sell an overpriced warranty and tell you it can be used anywhere, lie.
They tell you they will get back to your email, lie.
They promise to take responsibility for issues under their 'warranty', lie.
Buy a car from a proper, reputable dealership not a cheap, misleading place like this.
Staff don't care about customer service, only sales and getting paid.
A joke.

Jay Jay

Jay JayMelbourne

A superb holden

published

Hi all, this is a long overdue review, I was in the market for a car in June 2018, didn’t know what I wanted but knew I wanted a Holden v8, seen a redline on Carsales, went and looked at it at dealership direct, only car I looked at and bought it the same day. The sales guy I had was Andy, fantastic guy but yeah communication isn’t all that good, but the car I can not fault or complain about, all I can say from my experience, the next time I look for a car I’ll check dealership direct first, as my redline is still running perfectly. So thank you Andy for being honest and selling me exactly how you said the car was.... thumbs up buddy.

Gemma Retz

Gemma RetzMelbourne

Useless warranty, unprofessional staff

published

Sold a warranty that isn’t able to be used how they said, staff very slow to communicate and act unprofessional. Don’t waste your time or money, buy a car elsewhere.

Car Dealerships

Find out how Dealership Direct compares to other Car Dealerships

Know better, choose better.

Compare all
Lucy08

Lucy08Northeast, VIC

  • 4 reviews
  • Verified customer

Above and beyond

published

I dealt with Jaide and Andrew who went above and beyond to help our family get a new car. The help we received was amazing and made us feel very comfortable using them to get a car for us. Thank you so much to you both. We truly appreciate everything you have both done for our family.

JAMES

JAMESBERWICK

HIGHLY HIGHLY RECOMMEND

published

this is my 3rd vehicle i have bought through Dealership direct and i am never disappointed.
GREAT service GREAT prices and all round fantastic people to deal with.

if you are looking for a stress free vehicle purchase please consider Dealership Direct!!

Highly recommend and can't thank Andy and Jaide enough!

published

Would highly recommend Dealership Direct to anyone. Jaide and Andy went above and beyond to get our family into a great car at a great price. Their service was unbelievable! Thank you!

Five stars

published

Thank you Jemmah, Michael & Jaide, these guys couldn't do enough for me, Jemmah especially.
Very trustworthy, good prices, buy with confidence, five stars..

okay

published

Okay yeah good car, bought two cars from them. Love my car. No issues! Exactly what I wanted.. Ford territory

Page 1 of 3

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Dealership Direct representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.