I bought an international travel adapter 4 weeks ago. Delivery said 7 days processing + 7 days shipment. Total 14 days. The item got knocked back at customs due to being in the category containing lithium ion batteries. This item does not contain any such material plus if i cannot take it through an airport whats the point of having it. It got transfered to another courier and i still haven't seen it. I wrote an enquiry and their email servers are all switched off so i cannot even ask them anything. Tracking the product is so bodgy with limited...description. Now I'm set to travel in 4 days without my product. The item weighs less than 90grams & it's on sea freight. What a joke. Why do these companies ever exist! It's because of this sort of rubbish trading and shonky deals that alot of people hate China. I had items arrive in less than 5 working days from places like, Taiwan, USA, Europe since i bought this item let alone from this place alone. I think they're all just a complete bunch of idiots. Don't bother using them ever again or anyone affiliated with them. Your just wasting your time & money. I think this business is a complete scam.
LACK OF SERVICE
Purchased a SMART BRACELET
Wore it once but would not recharge filled out ticket attached photo then requested I uploaded a video of a the bracelet not working !!!onto utube. Have on chat sent emails offered to send back the item but not receiving any satisfactory response I lost count of emails and chats. Bit like talking to a broken record I want ever use them again service very unsatisfactory guess I have just done my money
Disgusting service - never again
Absolutely disgusted with the service received from dx.com
First issue - I made a purchase and the order got stuck at payment processing even though I had received an email to say payment had been completed and my credit card charged. It took multiple attempts for someone to escalate this and realise it was an issue. Previously I had been told "just wait longer".
Second issue - I was given an tracking number and a link to Toll website. When I tried to track the item it came back as invalid number. After trying for 4 days I spoke to Toll w...ho advised the tracking number was invalid and to speak with dx.com. When I spoke with customer service I got the usual response "just wait longer" even though Toll had advised that the tracking would have updated on their site 24 hours after sending (if it had been sent). dx.com customer service says it takes up to a week for the tracking number to appear on Toll website - who is not telling the truth? Third Issue - the customer service representative that I spoke to said that delivery time was 7-11 days (after handling). When I pointed out that the website says 3-5 days for my item she said that was not normal and that 7-11 days (more than double the time) was how long it usually takes. This is plain dishonest to underquote the time for delivery. Fourth Issue - with this poor experience I requested to speak with a supervisor and the representative refused to escalate.
Have given credit (on $100 item ) and replacement products (on cheap faulty $2 items) without hassle. Undelivered Item was replaced - although took a few months there was never any difficulty.
Credit to card refund was offered although I've never taken that up. I found the method to use credit was weird but I eventually got used to it
All items have been as advertised, and other than stuff from AUDirect delivered well within the advertised times.
The AUDirect site seems pointless - costs more and still comes from Hong-Kong
Ripped me right off charged me different to what advertised
The price that they advertised for is not the price the advertised for so all be aware!!! Placed dispute they said they will refund me but they did not refund me they just send me the unwanted item costing more. Unauthorised transaction. Never going to buy from them. This is illegal. Terrible customer service.
- Verified customer
Order a phone 40 days ago and still is missing.
Just don't get cheated for cheap price and make mistake to buy from this DX.COM. I am internet pro but made this mistake to trust this website without reading the review.
The story is I got a phone around 40$ cheaper than Sydney, on the website it was mentioned that the item is located in Australia warehouse and 24 hours delivery.
You know what happened?
It took 8 days to order get finalized and until now after 40 days I did not get the package. The sent me an email 20 days ago and said your order stuck in Netherland post .HA? Netherland? Who use Netherland post to send a package to Australia? funny crazy .
Then gave me new tracking number which for 12 days it says" The item is on transport to the country of destination"
- Verified customer
It's been 60 days since I ordered it and still
It's been 60 days since I ordered it and still didn't receive it. I've been asked to wait 10 more day...for the 3rd time.
Sorry to say that we understand you have waited a long time, and we also want to refund you, but we have policy to deal with packages, as we have no rights to refund at any time, we can only apply refund when we get the returned or lost information from the shipping post, so we hope your understanding.
Thanks for your understanding. Have a nice day!
Liar! Scam company! Beware! Bunch of thief!
Scam scam!! Do not buy from this site!!! They sent me wrong item, and when I asked for a refund they're gone!! No news! Beware!!! Customer service wasn't help whatsoever!! Bunch of thief!! You have been warned!! My first order will be the last!! Don't buy from this company
Do not trust this company!!! Scam scam scam!!!
I ordered what was supposed to be a Samsung leather 10.1 inch Tablet case and a recharger but what I received was a plastic piece of junk that would fit a Pendo and the regharger did not work. Then they continued to make transactions on my debit card that I NEVER MADE.
I have been waiting for my order for 8 weeks, told it would be 2-6 weeks. No tracking number is listed for it yet they keep telling me to wait a few more days and they will find it. they send me my postal address to check. they thank me for my precious time. same old same old robotic response. I need my item for this Friday but looks like I wont have it. DO NOT USE THIS COMPANY!!!
Au DX not in Australia
Ordered from aud.dx.com instead of dx.com, assuming items would arrive in a timely manner. As they shipped it by "Expedited Delivery". Ok to have 3-4 days processing. But now after 1 week of being dispatched, the tracking number has not yet been updated. No clue where the items are.
On contacting customer support, I only received the usual "Do wait" answer. Now I lodge a complaint with PayPal and see if this "Expedites" their update of the tracking number.
After waiting for 34 weeks I now find one package is going to chile
Have spoken to the live contact team only to get a turn page answer
I wonder if DX extreme nightmare was based in Australia, they would be out of business in 6 months
The issue is not able to track the item as it's just shows no activity now for 2 weeks
From my experience my lesson is better to pay a higher price and get the items in 7 days then to deal with this frustration of getting nowhere
So if you want to wait 2 months or longer then DX Extreme lie is for you
When or if my items arrive it will be the last order
- Verified customer
terrible customer service
Ordered through their website a laser meter on 22nd august 2015 to be delivered to australia. Got an email from them on 26th august 2015 stating they have to find another carrier due to some safety issues.
since then - nothing.
Have tried the live chat - nobody answered in 3 hours of waiting.
Tried to track it via the tracking number - got some text in chinese.
Tried to call their phone number - nobody is answering.
Never again with them. Do not waste your money and time with these guys.
Update: 25 september 2015
Just received the item I have ordered, a day after I wrote the review. ...
Questions & Answers
I have just received an email telling me that the tablet I ordered as a Christmas gift for a friend on December12 and paid extra to get before Christmas but arrived after New Year, now that gift is not the quad core 16gb I ordered but half the capacity and speed. I think the $30 discount voucher is an insult. You took my order plus the extra for expidited delivery. I paid in good faith and I want the product I ordered. I cannot return the tablet as it is now with my friend who lives in another city. I will pay an extra fee for the tablet I ordered to be sent to me but reject the $30 you offer considering the extra expense and embarrassment I suffered at Christmas when the gift I ordered on the 12th did not arrive. Please let me know when I can receive the tablet I ordered?
Michele Fermanis Winward Tablet D101-HD 10" model MTK6582
that was the tablet at $99.99 dlls? white and black models? i recieved 2 of them yesterday and wen i try to turn on them only turned on for 3 seconds with 1%of battery, i cant be able to charge in that moment but bot of them doesnt charge!
i waited 3 months for those tablets and now dont work. any1 have the same problem?
i really dont want to send them back for warranty, not because the tablet because the time, just imagine 3 months to arrive to "dx office" then with the fabric and then back to me? cmon maybe it gona take 24794462427842424 months!!
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