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Fair customer serviceq
I had recently bought a Groupon for the wrong place and Deals were able to quickly change the location by refunding my voucher and allowing me to repurchase the deal.
I have emailed Deals about another voucher I had bought, which the business has now closed and therefore can not redeem the voucher, but I am still waiting for a response from them.
Made me sign up before telling me deal not available.
Saw a deal for a seafood buffet. Signed up to get the deal for it only to saw deal is unavailable. Basically false advertising. Saw a previous review regarding movie world tickets and it is very disappointing i had the same problem.
Unless you fix this crap up and misleading people to sign up and give you their details, then there is no point of giving that crap reply saying you are disappointed with out experience and you will private message us blah blah blah.
Took the click bait for an ad with 50% off Movieworld tickets. Followed the prompts including signing up for daily emails (which I didn't really want), only to 'view the deal' and see that it didn't actually exist. That is misleading in the extreme and should not be allowed. So dodgy.
- Verified customer
Unresolved and unsatisfactory outcome
I purchased a deal on 3 December 2017 that wasn't expiring until 3 June this year. I made a booking well in advance with the merchant but then a family member passed away so I had to go interstate and attend the funeral on the day I had booked. I contacted the merchant promptly to reschedule the booking, within the stipulated time frame to change a booking. The merchant advised me that she could not book the date I wanted because she was going to be overseas, and she offered me another date which did not suit me at all because I was going to be...away on a holiday overseas. So I decided that trying to make a preferred booking date with the merchant was starting to become a real hassle going back and forth with emails, I then contacted Deals by email and explained the situation and requested a refund which they declined. They informed me that they don't refund but I could transfer the voucher to a friend or family member to use if I couldn't get the date I wanted. Unfortunately I don't have anyone I can give a Cosmetic Eyebrow Tattoo to, and the dates I am available with my work commitments are limited. The merchant did not mention in the Fine print that bookings would not be available during the period that she was going overseas in May, and I feel that this should have been stated, especially since it's within the period that the voucher is still valid for. To be fair, [name removed] from customer service has been very efficient and timely with his ongoing email replies to me but the issue still hasn't been resolved, and I just want to wipe my hands of the deal now and get a refund for a service that clearly can't be met at a preferred time that suits me and that I am unable to use.
Hopeless!!! Don't use this company.
Each time we've rung them we've been out on hold so long we've had to hang up and they don't answer their emails- although they state a 72 Hour response- that's 3 days to respond to an email- which never happens anyway.
We've waited three weeks for chairs that were supposedly in stock.
Don't use this website or company for anything and the positive review MUST Ave rubbish because our experience has consistently been terrible!!!
Amazing response from Annabel
I had an issue with a company closing down after purchasing a voucher from Deals.Com, not blaming them at all.
I decided to email help desk without expecting much. However, I was amazed at the efficiency this issue was resolved by Annabel to my utmost satisfaction, customer for life now. Well done.
Excellent support service from Deals.com.au
I have bought a number of items from Deals over the years and have rarely had any problems. Recently, there have been problems with availability of one item and delayed delivery of another. On both occasions my requests for assistance from the Support Team have been answered promptly and the problems resolved satisfactorily and within 24 hours. I have complimented the team on their courtesy and efficiency.
Questions & Answers
I purchased a meal deal in Feb 2020 with Voucher No. FHFQSK5R which was due to expire on 30 April 2020. I tried to book in late March early April but Essence Restaurant said they were not taking bookings due to COVID-19. They said to hold onto the voucher and I will be able to use it after the expiry date when things get back to normal. I rang the restaurant again today and they told me they were not open for meals. They advised me to get in touch with Deals.com and to request a refund which I am doing now. Could you please refund the money that I paid back into my credit card. please acknowledge this request. Thanks. Peter Collina
Thank you for your time in contacting DEALS!
We're so sorry to hear that you are unable to keep your voucher at Essence Restaurant as they will not be open during this time. We hope that you are safe and we are more than happy to assist you with your refund query.
Please check your inbox for our private message to urgently look in to this for you.
We hope to hear back from you soon!
I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.
We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.
Please check your inbox for our private message asking for your voucher details to assist you urgently.
We look forward to hearing back from you soon and may you have a lovely day!
Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.
Thank you for reaching out.
Kindly check your inbox for our PM to assist you further with the promo code.
Have a nice day!
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