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DecoRug Physical store

DecoRug Physical store

4.2 from 301 reviews · View Statistics
See the Best Home Decor Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by DecoRug

Reviews

  • Product Quality
    4.6 (238)
  • Return Claim MadeYes (9) · No (236)
  • Customer Service
    4.3 (237)
  • Warranty Claim MadeYes (15) · No (184)
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Lee
LeeSydney Surrounds, NSW

Avoid At All Costs!! Would Give Zero Or Negative Stars If I Could

published

Pathetic customer service!
Constant lies and promises of return calls that never come!
Would not warrant their faulty install despite still under warranty!
Would not replace broken part!
Paid for the replacement part myself just to fix the issue, waited 5 months! and still no part.
WORST COMPANY IN AUSTRALIA!! AVOID AT ALL COST!! YOU HAVE BEEN WARNED!!

Product Quality
1/5
Customer Service
1/5
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Yvonne Wagner
Yvonne WagnerSouth East Queensland, QLD

Herringbone floors

published

We were very pleased with VJay laying our floors he did an excellent job and would recommend him. Yvonne Wagner

Incentivised Review No
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Outstanding Service

published

Outstanding services!! My contractor worked extremely hard and tirelessly to finish the job in two days. He did an incredible job at changing my entire floorboards and was courteous, friendly and did everything he could to produce the best work possible.

Thankyou again!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
DecoRug
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Great job!

published

Deb and team from Decorug Penrith were so easy to work and were very accommodating. The installer, Ash, did a great job and was such a nice fellow.

Product Quality
5/5
Customer Service
5/5
DecoRug
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S M
S Mau

Avoid at all cost

published
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeNo
DecoRug
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S M
S M
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Deb
DebSydney Surrounds, NSW

Gerard & Peter (store manager) great

published

Ordered laminate flooring from west Gosford store, Peter the store manager was professional helpful & friendly from the onset. On installation day the poor installer damaged his arm unloading his van, head office managed to get a second man up from Sydney within 2 hrs….”Gerard to the rescue”….Gerard did an amazing job, the job should have been a 2 man job but Gerard just came in got on with it and may I say he did a wonderful job, he worked long hours to finish it & was professional and friendly throughout…..would highly recommend.

Product Quality
5/5
Customer Service
5/5
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Lionel Fargher
Lionel FargherSydney Surrounds, NSW

A great team to work with

published

I used this store 6 years ago for Shutter's through the house,they gave me a great deal.
I have just moved into a new house and needed Shutters and flooring so I went back to DecoRug
I was not disappointed,the staff were more than helpful,Jon arranged to meet at the house to give a quote for Shutters and flooring,the quote was fantastic.
The service did not stop there, the installers were perfectionist all of them Tata Flooring,Oustt Flooring and Eric who did the shutters.
A big thanks to the DecoRug team at West Gosford,well done.

Product Quality
5/5
Customer Service
5/5
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CANDICE R.
CANDICE R.South East Queensland, QLD

Morally Bankrupt & Ethically Challenged

published
Product Quality
3/5
Customer Service
1/5
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Avoid!! Avoid!! Avoid!! Worst ever experience & a disaster!! - save yourself the heart ache

published

Incompetent - unreliable - rude - don't deliver on their promise.
No oh&safety - left a complete mess - damaged furniture - glue stains on new installed floors.
Horrible customer service - can't get through - no accountability - false promises.
Patchwork of multi-colours used from different batches.
Paid upfront and months later still waiting for the job to be completed.
So much for using what I thought was a reputable company - far from it.

Product Quality
1/5
Customer Service
1/5
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Andy
AndySydney, NSW

Flawless Timber Floor Installation

published

Decorug Caringbah installed timber floors and they look amazing. John in sales was amazing and Shri’s installation team were impeccable.

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Product Quality
5/5
Customer Service
5/5
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Perfect workmanship

published

Decorug Auburn gave quick service , excellent communication and the best part of all was the quality and perfection of the installation. Can't fault.... Gerard went above and beyond for all edges to be perfectly neat.

Product Quality
5/5
Customer Service
5/5
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Kaz
KazSydney Surrounds, NSW
  • 5 reviews
  • 2 likes

Amazing. floors look fantastic.

published
Product Quality
5/5
Incentivised Review No
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Bogdan
BogdanMetropolitan Adelaide, SA

Review of my new plantations shaters

published

I'm very happy with the quality of installation my plantations shaters, my hose looks much better now ,I'm happy and recommended Rug &dec

Product Quality
5/5
Customer Service
5/5
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Nigel Nesakumar
Nigel Nesakumar Sydney, NSW
  • 2 reviews
  • 1 like

Hybrid Flooring Installation

published

Ryan and Nathan did an exceptional job fitting floorboards in my house at Voyagerpoint.
They are both very friendly, punctual, and professional.
Thank you very much for a fantastic service!
I would highly recommend using Ryan & Nathan for any flooring installations!!
Regards,
Kalanie

Product Quality
5/5
Customer Service
5/5
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Craig
CraigSydney Surrounds, NSW
  • 2 reviews

Hybrid Flooring Installation

published

Over the last 2 days we have had Ryan & Nathan from HR Timber Flooring installing our hybrid flooring. From the moment they arrived until the time they left, they were friendly, professional & polite. Not only did they do a fantastic job installing the flooring but the offered advice & answered any questions we had. They went way above & beyond what we expected & we would have no hesitation in recommending them.

Product Quality
5/5
Customer Service
5/5
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DecoRug Physical store

Details

Compare both DecoRug
CategoryPhysical Shops, Blind & Shutter Shops and Home Decor Shops
Type of Blinds OfferedAwnings, Honeycomb, Roller, Shutters and Venetian
Custom Sizing Yes
Type of Products OfferedRugs
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