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Job well done
Very happy with the service by Yasin who installed vinyl floorboards for us - he was very prompt and helpful and our floors look great! He gave great advice and nothing was a problem. Would highly recommend Yasin and big thank you to Amanda from Kotara store for all her help.
Excellent service all round.
I had been looking for carpet for over 6 months. Went into decor rugs Kotara and met Bryson. Bryson is a real asset to the company. He is passionate with a capitol P. We took a few samples home and within a week decided on the Signature range Cashmere. Bryson got Jason and Chris from Sydney to lay the carpet. It was a tricky room and he wanted the best. Jason and Chris were polite, professional and did an excellent job. Nothing was any trouble for them. We are very happy with the quality of the carpet and the laying. Thank you
Terrible unprofessional servuce
I ordered $5000 worth of carpet only to be informed a few days later it was ‘discontinued’. Choose again, back and forth with samples..
Then the Day before installation I call for an approximate time of arrival after emptying 4 bedrooms of furniture into the living room and sleeping on mattresses on the floor. I’m told The carpet was ‘faulty’ , won’t get another batch for a week!?!? (Really?) I took a days leave without pay and my family and I are living in chaos . Terrible service. Poor communication.
The best in every way
Salem and Ian came to my house to install carpets
Not only did I get perfection in every way they were polite,tidy and went beyond to make sure I was satisfied
I have never ever seen such perfection in carpet laying.You had to guess where the joins were.
They took their time to make sure the carpets were perfectly installed
I was surprised by this experience as my carpet layers were wonderful conversationalist and while working we had great discussions about philosophy, religion ,the meaning of life and our colourful origins
I do not have words...
- Verified customer
Thank you Decorug for the product they recommended for my home. It has changed the house completely, compared to the cheap shiny laminate i had purchased 5 years ago. I purchased their 14mm laminate ( Historic oak) which is made in germany. They have the same color in 10mm long boards. Installer was Mike, he very precise when doing the job, he did not take shortcuts.
We are satisfied with the job done by the carpet installers Ian and Salam
they arrived on time as scheduled and did an immaculate job, they met our high standards we highly recommend them for carpet installation
My experience with Deck Rugs Marsden Park was excellent. I had to do most of my planning over the phone and the team were excellent. Communication was great and always clear and ontime. My installer Wade was awesome. He arrived ontime as agreed, and his attention to detail was excellent. Wade worked out the best way to lay my carpet to minimise joins and wastage. Wade explained what he was going to do and the finished product is brilliant. I am about to put my house on the market so the interior needs to look excellent. With Wades help with the carpet, I have achieved this. I would have no hesitation in recommending both Decor Rugs Marsden Park, and my installer Wade.
Salim and Ian installed my carpets 4 bedroom 1 lounge room. The carpets has a pattern and the guys made special effort to line up the pattern along the join so the join became invisible.
They where friendly, polite and finished the job by cleaning up everything, leaving no mess at all.
Thanks guys and all the best.
Paul the installer was very professional and excellent work done, will definitely recommend. My initial contact in the store to the completion I couldn't be pleased with the work done.
the store had great options withknowledgeable and friendly staff. install team Salam and Ian were great as well and did a great job. carpet looks great and would definitely use them again soon
Front of house customer service and quoting process excellent. Friendly. Knowledgeable. Installer excellent. Great quality. Experienced. Decorug have this annoying policy of having to pay upfront before the installation. Which I strongly object to. However every other contact with the business was courteous and professional
Very professional, high attention to detail excellent service!
After recently purchasing our apartment we decided to recarpet the master bedroom. The installers Salam and Ian paid attention to each detail and did their best to work with our requests. They were attentive to our needs and we were very happy with the service and the result. They had no where to the park the car in the building. They dealt humbly and with fine manners to the concierge who was instructing them to park far away, they had a lot of distance to cover with their heavy equipment.
3rd time customer for plantation shutters from this company.
Have dealt with the Tuggerah store on 3 separate occasions and have found Brent, the salesman and Paul and Andrew the installers to be brilliant. Extremely helpful and go to a lot of trouble to make the sale and installation easy. Installers leave the area very clean and removed all old blinds and fittings. Would recommend this company and their staff.
Awesome job done
My house was just recarpeted by DecoRug. We received exceptional service from there brilliant installers Salam and Ian They were both very professional and paid high attention to detail , the bullnose that we ask for on my stairs was done brilliantly they took a lot of time and care I would recommend Deco Rug and Salam and Ian for any major carpet job you have 5 stars
Concise, professional and detailed
My house was recently recarpeted by DecoRug. My wife and I appreciated the exceptional service we received from the brilliant installers Salam and Ian
They were both very professional and paid high attention to detail, they even put our bed frame back together for me they were really thoughtful and we would be pleased to recommend DecoRug for the excellent service we received at the store level through to the installation.
So glad I went with deco rug
What a great job deco rug done from helping us to chose our flooring to installation. Ryan and his offsider did a wonderful job. So friendly and helpful and they didn’t mind answering our questions I would recommend them to anyone. Thank you guys
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