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Deco Rug Physical store

Deco Rug Physical store

4.2 from 102 reviews

Reviews

Review distribution

5 star
77
4 star
4
3 star
2
2 star
5
1 star
14

Geoff Green

Geoff GreenSydney, NSW

Plantation Shutters

published

Decorug Belrose
Store presentation was excellent
Staff were exemplary . The company was excellent in allways .
Quality of communication and follow up was the best we have ever experinced.
The shutters were competitively priced of excellent quality and installed on time .
Regards
Geof and Sue Green 06/12/2019.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDECORUG Belrose
Warranty Claim MadeNo
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Ally G

Ally GSydney, NSW

  • 3 reviews
  • Verified customer

Great customer service, however small mistake cost us hundreds.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers
2 comments
Deco Rug
Deco R.Deco Rug
Ally G
Ally G
Mrs gopalan

Mrs gopalanSydney, NSW

Excellent customer service

published

Dealing with decorug was a breeze ! Mr Zirk was particularly amazing and he went out of his way to ensure that the fitting and installation all went smoothly. He ensured that all went well. Would totally recommend his services !

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRhodes
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Mrs Gopalan, thanks for taking the time to leave a review. So glad to hear that all went smoothly. Have a lovely day!

Sam

SamSydney, NSW

  • Verified customer

Excellent Quality and Service

published

The whole experience was very smooth and amazing. I purchased new flooring and window shutters from Auburn store. Sale representative "Akmal" was very knowledagble and helpful. He completely understood what I was after and gave me a very accurate quote accordingly with explaining the whole scope of works. Then he organised a site measure to firm up the quote. The installation was booked exactly on the dates I requested and the installers "Gerard" for flooring and "James" for window shutters did and extraordinary job and went over and above my expectations.
Thanks to Decorug team who made my place look spectacular. I will definitely use them in the future, and recommend them to my friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Sam, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring and shutters! We will be sure to pass your feedback on to Akmal, Gerard and James. Thanks again and have a lovely day!


Ashleigh

AshleighSydney, NSW

Customer Service and Installation of Vinyl Floors

published

I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
Thankyou!

Return Claim MadeNo
Store LocationDeco Rug Taren Point
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ashleigh, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Zain and Yasin. Thanks again and have a lovely day!


The service was wonderful

published

Angela at Decorug Prospect went above and beyond her call of duty to make our shopping experience wonderful, we took ages to agree and she was so helpful and patient .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecorug Prospect NSW
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for taking the time to leave a review. So glad to hear that you are happy with the service. We will be sure to pass your feedback on to Angela. Have a lovely day!


Great sales sevice and installers

published

Dealt with Steve from DecoRug Alexandria and he was by far the best salesperson we dealt with for new carpets. He came in after hours (8pm) to measure and arranged for the installation to be completed within 2 days! The installers we're excellent, they made quick work of the old carpet and the new carpet was put in perfectly.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Robert, thanks for taking the time to leave a review. So glad to hear that you are happy with your new carpet- we ill be sure to pass your feedback on to Steve and the installers. Have a lovely day!


Kaye White

Kaye WhiteSydney, NSW

  • Verified customer

Hybrid flooring installation

published

After receiving excellent service from Zain at the Caringbah store it was time for installation.
Yasin installed the flooring and has done an excellent job. His attention to detail is outstanding. He explained how the job would progress and always happy to answer any questions I had.
I couldnt be happier with the result.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kaye, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Zain and Yasin. Have a lovely day!

Pete S

Pete SSydney, NSW

Excellent Job from Decorug installers.

published

We just had new carpet installed on the downstairs level of our home. The carpet is wonderful quality and is beautiful to walk on because it is so soft. The service from Decorug was very good throughout the process but the work by the two installers Omer and Cihan was exceptionally good. They were friendly , polite and worked very hard throughout the day. Nothing was too much trouble for them to do and anything I asked them they were happy to help. Thanks gents.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Pete, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new carpet. We will be sure to pass your feedback onto the installers. Have a lovely day!

Great service

published

We choose the laminated floating floor to replace our carpets in our apartments and they are beautiful once all is installed. The installer - Yasin has done a great job and great finishing. Love the colour and material.

Store LocationAuburn decorug
1 comment
Deco Rug
Deco R.Deco Rug

Hi Stev, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Yasin. Have a lovely day!


Ernest C.

Ernest C.Sydney, NSW

  • Verified customer

New Floor, No Regrets!

published

Mark and his team were, great. Very professional and happy to explain everything, very patient too. The installer Gerard did a great job, a very fine finish. Happily recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlexandria Homemaker Centre
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ernest, thanks for the taking the time to leave a review. So glad to hear that you are happy with your new flooring and the installer- we will be sure to pass your feedback on to Gerard. Have a lovely day!


Excellent service

published

Excellent service akmir was very attentive and very professional and the carpet they laid was of great quality the carpet layers were very quick and also were very professional at all times

Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Akmir, thanks for taking the time to leave a review. We appreciate the feedback and will be sure to pass it on to the team. Have a lovely day!


Jayb

Jayb

  • 2 reviews

Fantastic customer service!

published

We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!


Love my new carpet

published

Steven from Prospect Deco Rug provided great service. Was very helpful from the beginning and followed through with great service till the end. Would highly recommend to anyone who requires carpet

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Denise, thanks for taking the time to leave a review. So glad to hear that you are happy with your carpet- we will be sure to pass your feedback on to the Prospect team. Have a lovely day!

Kat

Kat

  • 2 reviews

Perfect outcome

published

Yasin was absolutely brilliant! Extremely efficient and professional, he went above and beyond during the whole floor installation process. I appreciate the time he took to also explain how things are done, he knows exactly what he is doing. We love our floors.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kat, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Yasin. Have a lovely day!

Kathie

KathieSydney, NSW

Cellular blinds

published

I purchased cellular top down bottom up blinds from the Auburn store. As with all all my other purchases there, Sassan was very helpful and thorough with the quoting process.
Also very happy with the measurement and installation process from Eric which was very precise. I got a wonderful product and it looks amazing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecorug Auburn
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kathie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new blinds, they look fantastic! We will be sure to pass your feedback on to Sassan and Eric. Have a lovely day!


Great service

published

I am very happy with Decorug Prospect - Alex in particular but also his team were very patient with me and answered all my questions with relevance and expertise. Alex was professional, honest and knowledgeable, the process was smooth and transparent. Omer Yaman our installer did an awesome job, he was professional, courteous, patient and hard working
Our project ran to schedule and Alex,Omer and his team were a big part of this
I highly recommend Deco rug Prospect and their HQ team. Excellent value for money

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Layla, thanks for taking the time to leave a review. So glad to hear that you are happy with the products and service- we will be sure to pass your feedback on to the team. Have a lovely day!


Great service

published

Had another great experience in Decorug store in Prospect. Angela has served me each time and has been very helpful and pleasant to deal with. Alex was great too. Will come back again
Gordana
Greystanes NSW

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Gordana, thanks for taking the time to leave a review. So glad to hear that you are happy with the service- we will be sure to pass your feedback on to Alex and the Prospect team. Have a lovely day!


Manoth

ManothSydney Surrounds, NSW

  • 3 reviews
  • 2 likes

Frustrating & Disappointing

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBelrose
Warranty Claim MadeNo
See all answers
2 comments
Deco Rug
Deco R.Deco Rug

Hi Manoth, thanks for taking the time to leave a review. We are sorry to hear that you have had this experience with us. Could you please send me your order number so that we can look into this for you asap? Thanks.

Manoth
Manoth

Order number is Decorug Order#266699 0


Winnie

WinnieSydney, NSW

Great team - worked very hard

published

Yasin had a big challenge with our apartment. He worked extremely hard every day, had excellent knowledge and skills and was committed to achieving the best outcome for us. He is a real professional. The advice from Decorug was high quality and professional without the pressure tactics of other companies.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlexandria
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Winnie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to the team. Have a lovely day!


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