Store presentation was excellent
Staff were exemplary . The company was excellent in allways .
Quality of communication and follow up was the best we have ever experinced.
The shutters were competitively priced of excellent quality and installed on time .
Geof and Sue Green 06/12/2019.
- Verified customer
Great customer service, however small mistake cost us hundreds.
Dealt with [name removed] from Penrith store. She was very helpful, knowledgeable about the products we were interested in. She came out to do a measure and when she did, sh had ticked a box saying my subfloor was timber. The floor was tile. Not a big deal, one would assume. She told us that we will need some levelling done so put down for 4 bags for a bedroom. Nowhere else for rest of house. She did mention that there may need to be levelling in some places as we had knocked walls down and there were trenches in flooring. We filled them in our...selves to save money. When installers came he informed us that we will require over $2000 worth of levelling to be done. Some 26 bags. This was a nasty surprise that we hadnt budgeted for. This caused us so much unnecessary stress and anguish. I went into the store and spoke to another worker who called head office they agreed to discount the levelling to $55 per bag then offered the priming for free. The installer Yasin was very helpful, took the time to answer any question I had and worked so hard until he completed the job at around 7:30pm. He showed us what we needed to know throughout the process and kept me informed about what he was doing throughout the day. My issue is that the levelling should have been estimated better in the outset. There was no final measure from any representative from head office to come and inspect the job and potentially give us warning about the issue of levelling. Im disappointed in Decorug for not giving us the full picture about costs and what our job needed until we had paid the $2000 deposit to lock in the job. We were trapped and were forced to pay way more than we felt we were informed about. The scale of levelling we needed should have been told to us prior to installation date. And the invoice they sent didnt take the primer cost off as promised to the value of $300. Since [name removed] ticked the wrong box as primer used on tiled floors cost more than timber floor primer apparently.
Excellent customer service
Dealing with decorug was a breeze ! Mr Zirk was particularly amazing and he went out of his way to ensure that the fitting and installation all went smoothly. He ensured that all went well. Would totally recommend his services !
- Verified customer
Excellent Quality and Service
The whole experience was very smooth and amazing. I purchased new flooring and window shutters from Auburn store. Sale representative "Akmal" was very knowledagble and helpful. He completely understood what I was after and gave me a very accurate quote accordingly with explaining the whole scope of works. Then he organised a site measure to firm up the quote. The installation was booked exactly on the dates I requested and the installers "Gerard" for flooring and "James" for window shutters did and extraordinary job and went over and above my expectations.
Thanks to Decorug team who made my place look spectacular. I will definitely use them in the future, and recommend them to my friends and family.
Customer Service and Installation of Vinyl Floors
I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
The service was wonderful
Angela at Decorug Prospect went above and beyond her call of duty to make our shopping experience wonderful, we took ages to agree and she was so helpful and patient .
Great sales sevice and installers
Dealt with Steve from DecoRug Alexandria and he was by far the best salesperson we dealt with for new carpets. He came in after hours (8pm) to measure and arranged for the installation to be completed within 2 days! The installers we're excellent, they made quick work of the old carpet and the new carpet was put in perfectly.
- Verified customer
Hybrid flooring installation
After receiving excellent service from Zain at the Caringbah store it was time for installation.
Yasin installed the flooring and has done an excellent job. His attention to detail is outstanding. He explained how the job would progress and always happy to answer any questions I had.
I couldnt be happier with the result.
Excellent Job from Decorug installers.
We just had new carpet installed on the downstairs level of our home. The carpet is wonderful quality and is beautiful to walk on because it is so soft. The service from Decorug was very good throughout the process but the work by the two installers Omer and Cihan was exceptionally good. They were friendly , polite and worked very hard throughout the day. Nothing was too much trouble for them to do and anything I asked them they were happy to help. Thanks gents.
- Verified customer
New Floor, No Regrets!
Mark and his team were, great. Very professional and happy to explain everything, very patient too. The installer Gerard did a great job, a very fine finish. Happily recommend them.
Fantastic customer service!
We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!
Love my new carpet
Steven from Prospect Deco Rug provided great service. Was very helpful from the beginning and followed through with great service till the end. Would highly recommend to anyone who requires carpet
Yasin was absolutely brilliant! Extremely efficient and professional, he went above and beyond during the whole floor installation process. I appreciate the time he took to also explain how things are done, he knows exactly what he is doing. We love our floors.
I purchased cellular top down bottom up blinds from the Auburn store. As with all all my other purchases there, Sassan was very helpful and thorough with the quoting process.
Also very happy with the measurement and installation process from Eric which was very precise. I got a wonderful product and it looks amazing.
I am very happy with Decorug Prospect - Alex in particular but also his team were very patient with me and answered all my questions with relevance and expertise. Alex was professional, honest and knowledgeable, the process was smooth and transparent. Omer Yaman our installer did an awesome job, he was professional, courteous, patient and hard working
Our project ran to schedule and Alex,Omer and his team were a big part of this
I highly recommend Deco rug Prospect and their HQ team. Excellent value for money
Had another great experience in Decorug store in Prospect. Angela has served me each time and has been very helpful and pleasant to deal with. Alex was great too. Will come back again
Frustrating & Disappointing
We began a project involving flooring and shutters in June/July 2018 and here we are in October 2019 and it still isn't finished. Not surprising that more than 27% of respondents on this site gave them a 1-star rating. Once the order had been placed and partially paid for, the local store rep dropped out of the picture and H.O. took over. From there, it's been a disaster. Initial delays in supply were understandable but when our shutters turned up, the quality and fitting was atrocious. These were eventually replaced with a product of a similar...standard and these were then also replaced. As a form of compensation, H.O. offered to floor an additional room for free. Unfortunately, when this was done, the workmen managed to damage a brand new $1,000 front door and ALSO completely damage our existing (pre-Decorug) shutters. During this painful 15mth experience, we've repeatedly contacted their head office, dates have been arranged for repairs and frequently, nobody turns up or calls. This was again the case on Saturday when we stayed at home in the hope of finally arriving at the end. No such luck and when they did arrive on the Friday prior to the arranged Saturday, my wife was made to feel very uncomfortable as the workmen loudly proclaimed to each other "Why are they complaining? They got this floor for free". Well you may have put down the floor for free but nobody expected you to damage the door and the existing shutters in the process. We've avoided placing a negative review for so long as our contact man, Mark seems very nice but "nice" only goes so far. IT'S BEEN 15 MONTHS! When will this nightmare finally end?
Great team - worked very hard
Yasin had a big challenge with our apartment. He worked extremely hard every day, had excellent knowledge and skills and was committed to achieving the best outcome for us. He is a real professional. The advice from Decorug was high quality and professional without the pressure tactics of other companies.
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