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DecoRug Physical store
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Pathetic customer service!
Constant lies and promises of return calls that never come!
Would not warrant their faulty install despite still under warranty!
Would not replace broken part!
Paid for the replacement part myself just to fix the issue, waited 5 months! and still no part.
WORST COMPANY IN AUSTRALIA!! AVOID AT ALL COST!! YOU HAVE BEEN WARNED!!
We were very pleased with VJay laying our floors he did an excellent job and would recommend him. Yvonne Wagner
Outstanding services!! My contractor worked extremely hard and tirelessly to finish the job in two days. He did an incredible job at changing my entire floorboards and was courteous, friendly and did everything he could to produce the best work possible.
Thankyou again!
Hi Tina,
What a glowing review!...
Read moreWe're so glad to hear that you were happy with the service you received and the turnover time getting your new flooring installed. Thank you for taking the time to leave a review. Kind regards, AdminDeb and team from Decorug Penrith were so easy to work and were very accommodating. The installer, Ash, did a great job and was such a nice fellow.
Hi Anna,
Thank you for taking the time to leave us a review!...
Read moreWe're so glad to hear you had a great customer service experience with our team at our Penrith store and your installer, and that you're happy with the works that were done to your home. We look forward to seeing you again in future. Kind regards, AdminFind out how DecoRug Physical store compares to other Home Decor Shops
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Would give 0 star if I could. Such a dissappointing experience. Service in store was lovely and friendly, but from there was just a downhill disaster. They advised us our flooring was delayed, which meant we had to live with family 3 hours away because our flooring wouldn't be ready for us to move in. Then the installer called (and rudely hung up on us) after changing the install date again. The carpet laid was measured to short (by their own estimators) and they installed it anyway (with chunks missing), scuffed and marked our newly painted wa...
Read morells, skirting boards and ceiling. The cupboard they just left carpet laying there not even attached to the floor, the stairs weren't glued down properly and were lifting in sections, the hybrid laminate flooring was left unfinished and now its been months and no one from head office will discuss this with me even after contacting them. The store had to order in another part (to finish the laminate flooring) we were told 1 week and now it's been almost four weeks and no contact at all. Avoid at all cost, we spent over $7k paid in full and no one can even respond to my emails. Absolute disgrace. No customer service at all, you have to chase everything up yourself and quality/install is extremely poor even if you spend a lot. This is the politest way I can put my experience down. Avoid at all cost.Hi there,
I am very sorry to hear that you haven't had a positive experience with DecoRug outside of the in store service you received. This is certainly not how we want our customers to feel during and after their installations process. ...
Read moreCould you please email me your order number or contact number attached to your order at customer.service@decorug.com.au, that way I can have a look into your order and help resolve the issues you have had. Kind regards, AdminI did. I emailed three times. The 1st was responded to in which I was asked to provide the order number so it could be passed onto customer service. I responded with order number, contact details, pho...
Read moreto's of all the issues. No one ever responded. A few weeks later I emailed again asking for a phone call. No response and no phone call.Ordered laminate flooring from west Gosford store, Peter the store manager was professional helpful & friendly from the onset. On installation day the poor installer damaged his arm unloading his van, head office managed to get a second man up from Sydney within 2 hrs….”Gerard to the rescue”….Gerard did an amazing job, the job should have been a 2 man job but Gerard just came in got on with it and may I say he did a wonderful job, he worked long hours to finish it & was professional and friendly throughout…..would highly recommend.
Hi Deb,
Thank you for your wonderful review!...
Read moreWe're so glad to hear you had an amazing customer service experience with Peter in our West Gosford store, and that you are happy with the results of your install and Gerard's workmanship. I will pass on your compliments to management so both Peter and Gerard can be acknowledged for their efforts. Kind regards, AdminI used this store 6 years ago for Shutter's through the house,they gave me a great deal.
I have just moved into a new house and needed Shutters and flooring so I went back to DecoRug
I was not disappointed,the staff were more than helpful,Jon arranged to meet at the house to give a quote for Shutters and flooring,the quote was fantastic.
The service did not stop there, the installers were perfectionist all of them Tata Flooring,Oustt Flooring and Eric who did the shutters.
A big thanks to the DecoRug team at West Gosford,well done.
Hi Lionel,
Thank you so much for your review!...
Read moreWe're so glad to hear you have had two great experiences with service, quotes and installs through our West Gosford store. I will pass on your glowing review to management, so everyone involved with your order can be commended for their high standard of service and workmanship. We look forward to seeing you again in future. Kind regards, AdminThe only thing this company is skilled in is lying, misleading, taking your money and disappearing.
I spent over $5k at the Skygate store in Brisbane on Hybrid Flooring that was booked in to be laid on 4/4/22. Prior to this date, on two separate occasions, two different representatives from this company came to check measure and confirm the details of what I had ordered, NSW Spotted Gum planks and White Scotia. I was never advised that what I had ordered and paid for in full prior to installation was not suited to my home. On the day of install...
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Avoid!! Avoid!! Avoid!! Worst ever experience & a disaster!! - save yourself the heart ache
Incompetent - unreliable - rude - don't deliver on their promise.
No oh&safety - left a complete mess - damaged furniture - glue stains on new installed floors.
Horrible customer service - can't get through - no accountability - false promises.
Patchwork of multi-colours used from different batches.
Paid upfront and months later still waiting for the job to be completed.
So much for using what I thought was a reputable company - far from it.
Hi Pashali,
I am sorry to hear that you have not had a positive experience with our Liverpool team. Your experience is not the standard we hold ourselves to at DecoRug. ...
Read moreIf you could please email me your order number to customer.service@decorug.com.au, I would like to look into your order and have the issues you have experienced rectified as soon as possible. Kind regards, AdminFind out how DecoRug Physical store compares to other Home Decor Shops
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Decorug Caringbah installed timber floors and they look amazing. John in sales was amazing and Shri’s installation team were impeccable.
Hi Andy,
Wow!! Thank you for providing some photos of the end result, we love to see the final look. ...
Read moreWhat a stunning space and your floors look amazing! We're so glad to hear you had an amazing experience with John in store, and also with the installation team. I will share your photos and review with our team, to ensure John and the installs team are acknowledged for their service. We look forward to seeing you again in future, enjoy making memories in your beautiful new space! Kind regards, AdminDecorug Auburn gave quick service , excellent communication and the best part of all was the quality and perfection of the installation. Can't fault.... Gerard went above and beyond for all edges to be perfectly neat.
Hi there,
Thank you for taking the time to leave a review!...
Read moreWe're so glad to hear you're happy with the service you received in our Auburn store, and with the final results of your install. I will pass on your feedback to management, that way the Auburn team and Gerard can be acknowledged for their excellent service. We look forward to seeing you again. Kind regards, Admin- 5 reviews
- 2 likes
I have had all floors in my home covered. the bedroom ones are very good. My lounge room floor was a mess. the installers broke lumps off my skirting boards and told me I would have to fill the holes in as they didn't do that. They hadn't checked to see if the floor needed levelling. Consequently the boards were cracking when we walked on them and were dropping lower in some area. I rang decorug and they came out. I had just had my kitchen and dining room done by Gerard. Absolute perfection. Checked floor level as soon as he arrived. the job he...
Read more did was amazing, so I asked if he could come to fix my lounge room floor. Gerard arrived took the boards up levelled the floor put the boards down and fixed the skirting boards. There is no movement or cracking in the floor now. Gerard is very professional and such a lovely young man. Thumbs up to for Decorug and their quick response to my problem. I would certainly use them again. I also recommend Gerard %100.Hi Kaz,
Thank you for taking the time to leave a review regarding your experience with our Tuggerah store and Gerard. ...
Read moreWe're so glad to hear you were able to have all your floors repaired and you're happy with the final results! I will pass on your feedback to management about the excellent service you received from Gerard, so he can be acknowledged for his efforts. We look forward to seeing you again and thank you for recommending us! Kind regards, AdminFind out how DecoRug Physical store compares to other Home Decor Shops
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I'm very happy with the quality of installation my plantations shaters, my hose looks much better now ,I'm happy and recommended Rug &dec
Hi there,
Thank you for taking the time to leave a review!...
Read moreWe're so glad to hear you're happy the installation and final look of your new shutters. It is amazing how they can transform a space! We look forward to seeing you again in future. Kind regards, Admin- 2 reviews
- 1 like
Ryan and Nathan did an exceptional job fitting floorboards in my house at Voyagerpoint.
They are both very friendly, punctual, and professional.
Thank you very much for a fantastic service!
I would highly recommend using Ryan & Nathan for any flooring installations!!
Regards,
Kalanie
Hi Kalanie,
Thank you for taking the time to leave a review regarding the service you received from Ryan and Nathan!...
Read moreWe're so glad to hear that you received excellent service and are happy with the final results of your flooring. Your feedback has been passed on so both Ryan and Nathan can be acknowledged for their outstanding service. Kind regards, Admin- 2 reviews
Over the last 2 days we have had Ryan & Nathan from HR Timber Flooring installing our hybrid flooring. From the moment they arrived until the time they left, they were friendly, professional & polite. Not only did they do a fantastic job installing the flooring but the offered advice & answered any questions we had. They went way above & beyond what we expected & we would have no hesitation in recommending them.
Hi Craig,
Thank you for taking the time to leave a review for our team. ...
Read moreWhat a great review! We're so glad to hear about the high level of service you received from Ryan and Nathan and that they were able to help answer any questions you had. I will pass your feedback onto management, that way Ryan and Nathan can be commended for their efforts. Kind regards, AdminQuestions & Answers
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Details
Category | Physical Shops, Blind & Shutter Shops and Home Decor Shops |
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Type of Blinds Offered | Awnings, Honeycomb, Roller, Shutters and Venetian |
Custom Sizing | Yes |
Type of Products Offered | Rugs |
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Hi Yvonne,
Thank you for your review and recommendation regarding Vijay. ...
Read moreWe're so glad to hear you're happy with the service you received and the final results of your flooring. I will pass on your feedback so Vijay can be commended for his work. Kind regards, Admin