DecoRug Physical store

Pathetic customer service!
Constant lies and promises of return calls that never come!
Would not warrant their faulty install despite still under warranty!
Would not replace broken part!
Paid for the replacement part myself just to fix the issue, waited 5 months! and still no part.
WORST COMPANY IN AUSTRALIA!! AVOID AT ALL COST!! YOU HAVE BEEN WARNED!!

We were very pleased with VJay laying our floors he did an excellent job and would recommend him. Yvonne Wagner

Outstanding services!! My contractor worked extremely hard and tirelessly to finish the job in two days. He did an incredible job at changing my entire floorboards and was courteous, friendly and did everything he could to produce the best work possible.

Thankyou again!

Deb and team from Decorug Penrith were so easy to work and were very accommodating. The installer, Ash, did a great job and was such a nice fellow.

Would give 0 star if I could. Such a dissappointing experience. Service in store was lovely and friendly, but from there was just a downhill disaster. They advised us our flooring was delayed, which meant we had to live with family 3 hours away because our flooring wouldn't be ready for us to move in. Then the installer called (and rudely hung up on us) after changing the install date again. The carpet laid was measured to short (by their own estimators) and they installed it anyway (with chunks missing), scuffed and marked our newly painted wa...

Ordered laminate flooring from west Gosford store, Peter the store manager was professional helpful & friendly from the onset. On installation day the poor installer damaged his arm unloading his van, head office managed to get a second man up from Sydney within 2 hrs….”Gerard to the rescue”….Gerard did an amazing job, the job should have been a 2 man job but Gerard just came in got on with it and may I say he did a wonderful job, he worked long hours to finish it & was professional and friendly throughout…..would highly recommend.

I used this store 6 years ago for Shutter's through the house,they gave me a great deal.
I have just moved into a new house and needed Shutters and flooring so I went back to DecoRug
I was not disappointed,the staff were more than helpful,Jon arranged to meet at the house to give a quote for Shutters and flooring,the quote was fantastic.
The service did not stop there, the installers were perfectionist all of them Tata Flooring,Oustt Flooring and Eric who did the shutters.
A big thanks to the DecoRug team at West Gosford,well done.

The only thing this company is skilled in is lying, misleading, taking your money and disappearing.
I spent over $5k at the Skygate store in Brisbane on Hybrid Flooring that was booked in to be laid on 4/4/22. Prior to this date, on two separate occasions, two different representatives from this company came to check measure and confirm the details of what I had ordered, NSW Spotted Gum planks and White Scotia. I was never advised that what I had ordered and paid for in full prior to installation was not suited to my home. On the day of install...

Incompetent - unreliable - rude - don't deliver on their promise.
No oh&safety - left a complete mess - damaged furniture - glue stains on new installed floors.
Horrible customer service - can't get through - no accountability - false promises.
Patchwork of multi-colours used from different batches.
Paid upfront and months later still waiting for the job to be completed.
So much for using what I thought was a reputable company - far from it.

Decorug Caringbah installed timber floors and they look amazing. John in sales was amazing and Shri’s installation team were impeccable.

Decorug Auburn gave quick service , excellent communication and the best part of all was the quality and perfection of the installation. Can't fault.... Gerard went above and beyond for all edges to be perfectly neat.

I have had all floors in my home covered. the bedroom ones are very good. My lounge room floor was a mess. the installers broke lumps off my skirting boards and told me I would have to fill the holes in as they didn't do that. They hadn't checked to see if the floor needed levelling. Consequently the boards were cracking when we walked on them and were dropping lower in some area. I rang decorug and they came out. I had just had my kitchen and dining room done by Gerard. Absolute perfection. Checked floor level as soon as he arrived. the job he...

I'm very happy with the quality of installation my plantations shaters, my hose looks much better now ,I'm happy and recommended Rug &dec

Ryan and Nathan did an exceptional job fitting floorboards in my house at Voyagerpoint.
They are both very friendly, punctual, and professional.
Thank you very much for a fantastic service!
I would highly recommend using Ryan & Nathan for any flooring installations!!
Regards,
Kalanie

Over the last 2 days we have had Ryan & Nathan from HR Timber Flooring installing our hybrid flooring. From the moment they arrived until the time they left, they were friendly, professional & polite. Not only did they do a fantastic job installing the flooring but the offered advice & answered any questions we had. They went way above & beyond what we expected & we would have no hesitation in recommending them.