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Deco Rug Physical store

Deco Rug Physical store

4.4 from 200 reviews · View Statistics

Reviews

3.1

7 reviews
5
(3)
4
(0)
3
(1)
2
(1)
1
(2)
  • Product Quality
    3.4 (5)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    3.0 (5)
  • Warranty Claim MadeYes (7) · No
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Amazing Service and Amazing shutters

published

Received amazing service and product with our plantation shutters. Alex from Decorug prospect was amazing in helping me find the right shutters fitted for my house - if you want excellent service ask for him. The job took 4 hours, which was shorter than expected and the did a fantastic job.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeYes

Hybrid flooring

published

We had hybrid laminated flooring installed by our local Decorug store and were initially happy with the quote and selection of of the actual flooring. Our installer Gerard was fantastic, very friendly and even went out of his way to help us when we found a small imperfection on one of the boards. We were less happy with the overall service of the local store: calls and emails were not returned quickly and there has been no after sales follow up or service. The gentleman at Decorug Head Office was friendly and professional, but he was let down by several contractors not being professional.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeYes
Michelle

MichelleNew South Wales

Hybrid Flooring Godfreyhirst : Supply and Installation

published

We went to Decorug Marsden Park Store and we were assisted by Les. He also came to our property for measuring. He is informative and helpful. The flooring was installed by SRI and his boys. They are polite, friendly and professional and the installation was excellent. We are very pleased with the quality of their work. Higly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
Warranty Claim MadeYes
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Roksan K.

Roksan K.Greater Melbourne (Outer), VIC

Horrible company

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Ashleigh

AshleighSydney, NSW

Customer Service and Installation of Vinyl Floors

published

I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
Thankyou!

Return Claim MadeNo
Store LocationDeco Rug Taren Point
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ashleigh, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Zain and Yasin. Thanks again and have a lovely day!

Ellie

EllieSydney, NSW

Shutters not happy with head office

published
Return Claim MadeNo
Warranty Claim MadeYes
4 comments
Deco Rug
Deco R.Deco Rug

Hi Ellie, thanks for taking the time to leave a review. We are truly sorry that you have had this experience with your shutters. Our manager Mark will be in touch with you shortly to rectify the issue for you. Again, our apologies

Ellie
Ellie

That was 8 days ago now and still no word . I’d hate to be an inpatient person?

Deco Rug
Deco R.Deco Rug

Hi Ellie, our apologies. I have followed up with Mark again today- He said he will be in contact with you asap. If you haven't heard from him by 5pm today please let me know. Thanks!

Dipen C.

Dipen C.Sydney, NSW

Money in advance, job later on, may be never :(

published

- Paid premium amount for so called VERISHADES. Look great but start falling on very first day. Sent several emails. Installed on 17 June. Not been fixed yet. After sales service is very bad.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationauburn store
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Dipen, thanks for taking the time to leave a review. We are very sorry to hear that you have had this experience with our Verishades. Could you please send me your order number so that we can sort this out for you? Thanks!

See all Deco Rug reviews

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