Reviewer Photos & Videos
Ryan - Timber Flooring Installer
We have just had our Decorug timber flooring installed and it looks fantastic. For a young man, Ryan was very professional and took great pride in his work. Highly recommended.
Great sales service and installation
Alex at Prospect Deco Rug's knowledge and help in choosing the right carpet for our house was excellent. He spent the time with us explaining the various options, without pressuring us to make a decision on the spot.
The installers they use were also very thorough and did a quality detailed installation.
Would definitely use them again.
Best service ever!!!!
One stop shop! To only deal with one place to get Hybrid floors, shutters, carpet and finishing of the renovation with some rugs is amazing. In a time of uncertainty with the corona virus the store manager Alex and his team at Decorug Prospect did an amazing job. Thankfully not one hiccup for all those products. Professional service instore and in home with the installers. Would highly recommend this store.
Excellent customer service by store and installers let down poorly by job co ordinator
Without any communication to me my laminate install job was re assigned to another job on the very same day that I had taken time off from work to have this job done. Excellent customer service from Angela with repeated follow ups and the very professional installers were seriously let down by Deco Rug job Co Ordinator. Angela made sure I had limited interactions with the co ordinator but on the few times I had to deal with them I was let down each and every time. A complaint made on the day of the re assigned job still has not been answered. Deco Rug back office staff just do not care about customer service.
- Physical store
- Verified customer
Great service - great product- great install!
Between Alex and his product knowledge and Ryan and his attention to detail in installing our premium hybrid floors; I wont ever go anywhere else when it comes to flooring - seriously their customer service is 2nd to none.
A wonderful result
A big thanks to the wonderful team who organised and installed our blinds , l had a few companies who said they couldn’t do one of our windows but you guys did the impossible and they look amazing
Fantastic service by fantastic people
I had my house recently re- carpeted, After much searching and calling for quotations etc., I finally chose Decorug.it was a real pleasure to deal with Alex in selecting the right type, make and colour of the carpet that satisfied our need and which was within our budget. We found Alex to be a very pleasant person to deal with. He understood our needs and he put up with our many questions, with a smile. We finally settled on a carpet. We are very pleased with Alex’s service. Thank you., Alex.
Our next worry was how would the installation pro...cess go. After much stressing etc, it was a real pleasure to have some very skilled, courteous and polite people, do installation of carpet at our home. Frank was a good and skilful leader with Omar, a very cautious assistant. Both Frank and Omar confronted all difficult situations with a smile and Mohammed was a good support. The work was carried out within time, cost and quality. Decorug should be very proud of having such wonderful staff who take pride in their jobs and give 110 percent to the customers.
Great service from start to finish Julie at Marsden park was very helpful in store and let me take as long as I needed to select carpet. Fantastic job all round.
Amazing Service and Amazing shutters
Received amazing service and product with our plantation shutters. Alex from Decorug prospect was amazing in helping me find the right shutters fitted for my house - if you want excellent service ask for him. The job took 4 hours, which was shorter than expected and the did a fantastic job.
Very happy customer
Very happy with our timber floor. Entire process went smoothly from start to finish. Great sales team and Ravi from K&T Timber flooring solutions did a great job laying it.
Looks really Good!
Ravi and the team at K&T timber flooring solutions did a great job at installing the new hybrid flooring that we purchased from Decorug in Caringbah. They were polite and worked hard to finish the job in one day and cleaned up and took the rubbish with them. We are very happy with our new floor in the rumpus room and hallway. Hybrid flooring looks really good and we love just love it!
From choosing and purchasing our floors to installation we had a great experience.
Sri and his team did an exceptional job instaling our floors. It was a big job, 6 solid days. Worked until about 6.30 every evening to ensure we could finish the job in time .They worked in a structured way, cleaned afterwards and always had smiles on their faces.Thanks Decorug- Thanks Ryan at Bellrose Deco Rug for always keeping us in the loop and thanks to installers Sri and team. We are extremely satisfied.
We had hybrid laminated flooring installed by our local Decorug store and were initially happy with the quote and selection of of the actual flooring. Our installer Gerard was fantastic, very friendly and even went out of his way to help us when we found a small imperfection on one of the boards. We were less happy with the overall service of the local store: calls and emails were not returned quickly and there has been no after sales follow up or service. The gentleman at Decorug Head Office was friendly and professional, but he was let down by several contractors not being professional.
- Physical store
- Verified customer
We went to Deco Rug last weekend to look for the rug for my parents’ new granny flat. My parents did have different views on the patten of rugs so we had to drive back to exchange for a different pattern. Alex and Angela looked after me. They are professional and very patient with us until we found the rug which pleased everyone. It is my second time shopping there and certainly I will go back again for my next one
Great ranges of carpet and quality service
We had new carpet in our house from Decorug Prospect. Through out the process from selecting new carpet to installation Alex has been amazing and accommodating. We would highly recommend Decorug Prospect.
DecoRug Penrith Fantastic Customer Service
We recently placed an order for plantation shutters, new carpet and a rug. After shopping around at various outlets we returned to Deco Rug and worked through our needs and budget with our sales consultant Wayne. We found that his quality service, perseverance and dedication made our experience much more positive. He was helpful and determined, he provided a competitive price. Our final decision to proceed with our order was largely based on how well Wayne represented the company and worked with us to ensure that we were happy with our purchase. Excellent service and communication. We now hope that this flows through to the final installation. Thank you
Plantation shutters supply and installed.
I couldn't be any happier with the quality and installation of our Plantation shutters through decorug. Great work at the Team from Marsden Park. Special mentions to Jackie for her great advice and Adam for the installation.
Bad service Alexandria
Do not buy anything from this company problem after problem they ripped me off $1600 very unprofessional and bully’s even when I called head office they were very unhelpful and I lost $1600 of my hard earned money
I’m very happy with my rug it’s beautiful very good price and very good quality.
We purchased in Helensvale shop the employees was very helpful and friendly. Good quality for good price. Nice and thick, got good texture.
I’m extremely happy with the rugs I went back and we bought and other one as well.
The best customer service experience I have had. Not only did Alex from the team sell me a carpet he understood what I wanted and delivered. I definitely will recommend others to you.
The reviewer stated that an incentive was offered for this review
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