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Deco Rug Physical store

Deco Rug Physical store

4.4 from 248 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (175)
  • Return Claim MadeYes · No (198)
  • Customer Service
    4.6 (168)
  • Warranty Claim MadeYes (8) · No (143)
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Chasandra
Chasandra Sydney, NSW

Excellent customer service & outstanding collection of rugs available in store to view

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
Alika
AlikaSydney, NSW

Very bad experience

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Grove centre, Liverpool
Warranty Claim MadeNo
Karen
KarenSydney, NSW
  • 3 reviews

Good Old Fashioned Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBLacktown/Prospect
Warranty Claim MadeNo
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zekariah
zekariahSydney Surrounds, NSW
  • 2 reviews

Amazing product and great installer

published

Absolutely stoked with our new hybrid floor! Looks amazing. Gerard the installer was also absolutely fantastic, helped us out with some issues with our under-flooring and was very friendly. Great job!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKotara
Warranty Claim MadeNo
Janahan S.
Janahan S.Sydney, NSW

Fantastic service and a price to match

published

The sales staff at the Auburn store lead by Akmal was friendly and courteous and they made the time to come out to our house and provide a quote in person. The flooring product was great quality and the installation staff were very experienced. They also did a great job discounting our whole house flooring upgrade.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
Alan Jones
Alan JonesAU
  • 3 reviews

We done to carpet layers / floating floor / Marsden Park salesperson

published

All good great HAPPY every one we had contact it was great Roy and Troy carpet Gerard floating Les salesperson

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden Park
Warranty Claim MadeNo

Excellent installation and service by the Tuggerah staff!

published

The installer completed our floorboards for our back room in a timely and professional manner. The finished job was perfect! We couldn’t be more happy with it.
It’s exactly what we wanted. The salespersons communication skills were very helpful!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo
Unhappy Customer
Unhappy CustomerSouth East Queensland, QLD

Extremely Bad Service

published

I had laminate flooring installed into my unit three years ago.
All was good for the first 12 months, since then I have had nothing but trouble with both the flooring and the staff.
Deco Rug have sent several people out to inspect the problem. The last complaint I made was 14 months ago and I am still waiting for this to be rectified. They do not return calls, or answer emails. I am constantly having to follow them up. I am seriously thinking of putting this all in the hands of the Office of Fair Trading as I appear to be getting nowhere!
Very, very unhappy with Deco Rug, would never recommend them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Samone day
Samone daySydney Surrounds, NSW

Excellent customer service, very professional and friendly

published

Professional service from the in store people to the installers, thank you so much...great communications regarding installation and times.... very happy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWest gosford
Warranty Claim MadeNo
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Rob
RobSydney Surrounds, NSW

Smooth and seamless all the way

published

From Simon at the store, to Saeed the PM, Head office and Gerard the installer, everything went through smoothly. Communication passed from each stage seamlessly. Pricing was good, loved the flooring and our installer, Gerard was efficient and highly skilled. He even covered a step/landing, cleaned and took all the packing boxes etc with him!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerrah
Warranty Claim MadeNo
Louisa and Graeme
Louisa and GraemeSydney, NSW
  • 2 reviews

Couldn't have been happier.

published

What a fantastic job Ryan and Adnan did laying our Hadron Hybrid Flooring. Ryan's eye for perfection is second to none. He was always asking if we had any questions and he fully explained everything when going through all the different processes. To say Ryan and Adnan exceeded our expectations is an understatement. What a brilliant business future you two have. DecoRug are very lucky to have you two respectful guys working for them. Louisa & Graeme

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo

Excellent service and support

published

We purchased and installed 3 rugs (after returning one to allow for size requirements) and are very happy with the outcome.
Service from Klara Odisho was especially appreciated

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo

Great service & high quality installation

published

We recently renovated our home and added an attic room. Ryan and Adnan did a beautiful job. They took detailed care around the tricky areas, explaining the process and were polite and efficient. We would highly recommend Ryan!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren Point
Warranty Claim MadeNo
Kevin L.
Kevin L.Sydney, NSW

BEST IN THE BUSINESS!!

published

I’d like to give a big thanks to Alex from the Decorug Prospect store for his professional yet friendly customer service. From the time I walked in to the selection of the products(Carpet and flooring for new home) to the installation process he was always there for any questions and further information that I needed. Nothing was to much trouble for him and he wasn’t pushy like some other flooring places. Installers were very professional and a cleaned up after themselves. Wouldn’t bother looking anywhere else the best in the business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPROSPECT
Warranty Claim MadeNo
Melinda C.
Melinda C.Sydney, NSW

Time wasters

published

It’s this simple they are time wasters at Taren Point.The worst customer service experience I have ever had. How long do you have to wait for a promised phone call back to come out and do a quote? I’m not going to mention names. Poor handling on management side after three visits and four phone calls to the store. Recommend to go somewhere we’re they give good service and get the job done at hand.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren point
Warranty Claim MadeNo
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