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Deco Rug Physical store

Deco Rug Physical store

4.4 from 248 reviews · View Statistics

Reviews

2.7

7 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    3.4 (5)
  • Return Claim MadeYes (7) · No
  • Customer Service
    4.0 (4)
  • Warranty Claim MadeYes (1) · No (3)
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Ondrej M.
Ondrej M.Sydney, NSW

Shocking service! No Warranty!

published

Stay clear of this place - they are good sellers but that's pretty much it and forget any 20 year of warranty. My floor started to move after about 1 year and even though I was told it will get replaced I had to fix it myself. I also noticed a chip on the stairs which was attributed to the 'wear and tear' after a Decorug person couldn't pass it as a water damage or as-manufactured condition - he certainly tried. Not to mention that I was ignored for months - certainly avoid the Bankstown office they don't reply to emails or calls. After months of calling them I was told that they are not going to do anything as I already fixed the moving floor problem and the chip on the stairs is 'wear and tear'. Just stay clear of Decorug.

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Very bad customer service, unprofessional sales person

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool - Mega Center
Warranty Claim MadeNo
tan
tanSydney, NSW
  • 2 reviews

Yasin is the best

published

We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
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Jayb
Jayb
  • 4 reviews

Fantastic customer service!

published

We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationProspect
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!

Carolyn
Carolyn
  • 3 reviews

Very happy and loved the service.

published

We had to replace our timber floors due to unforseen problems. Deco Rug head office and Prospect could not have been more helpful and prompt!!
Great installers..thanks Ryan, and beautiful craftsmanship!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationProspect
1 comment
Deco Rug
Deco R.Deco Rug

Hi Caroyln, thanks for taking the time leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to the Prospect team, the head office team and our installers. Have a lovely day!

JCA
JCABrisbane
  • 2 reviews

Do not use this company!

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for taking the time to leave a review.
We are very to hear that you have had this experience with your flooring installation.
Could you please send me through your order number so that we can look into this for you?
Thanks.

not a good result beware consumers

published

Asked them to give me a plan on fixing our floor and told us we would have to clear out our bottom level of the house and it would take 2 weeks to fix when the original install took 2 days feel like they are trying to make it to hard to have it fixed now they are not calling back

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for reaching out to us. Our apologies that you have had issues with your flooring. Could you please send through your order number so that I can look into this for you? Thanks.

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Deco Rug Physical store

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