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Deco Rug Physical store

Deco Rug Physical store (page 2 of 4)

4.1 from 80 reviews

Better than we could’ve hoped for.

We picked our new laminate flooring through the Tuggerah branch and had a lovely gentleman named Mike install it for us. He was super efficient and kind and walked us through everything as he did it. He also went above and beyond with our skirting boards and joiners to make sure we were happy with the end result. I honestly couldn’t reccomend Mike highly enough such a valuable asset to the company and such a lovely human. Thanks again!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah
1 comment
Hi Heather, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring. We will be sure to pass your feedback on to Mike. Have a lovely day!

Love my floors

Yasin was on time and installed my floors quickly and efficiently. Yasin was polite and informed me what work was being done did the installation beautifully, I highly recommend him, Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah
1 comment
Hi Darien, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Yasin. Have a lovely day!

Great installation!

Thanks to Gerard from DecoRug who installed the vinyl hybrid flooring in my residence. The floor looks great and being mostly on old floorboards he managed the installation very well.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChullora
1 comment
Hi there, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring. We will be sure to pass your feedback on to Gerard. Have a lovely day!

A fantastic experience!

Angela and Omar at DecoRug Prospect were wonderful, they helped us choose two rugs that went really well with our furniture! They gave us the option to take the rugs home, they were also very patient and extremely helpful. Would recommend to anyone!

Store LocationDecoRug Prospect
1 comment
Hi Fay, thanks for taking the time to leave a review. So glad to hear that you love your new rugs! Have a lovely day

Very happy and loved the service.

We had to replace our timber floors due to unforseen problems. Deco Rug head office and Prospect could not have been more helpful and prompt!!
Great installers..thanks Ryan, and beautiful craftsmanship!!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationProspect
1 comment
Hi Caroyln, thanks for taking the time leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to the Prospect team, the head office team and our installers. Have a lovely day!

Great service

We had to unexpectedly replace our floorboards and carpet. Decorug was helpful and prompt and got us a great deal on replacing our flooring. We love our new vinyl hybrid floor and plush soft carpet! Sassan the manager at Auburn was great to deal with, very easy to communicate with and so helpful.

Product Quality
Customer Service
Store LocationAuburn Decorug
1 comment
Hi Pri, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring and carpet. We will be sure to pass your feedback on to Sassan. Have a lovely day!

Excellent service and installation

The people from Deco rug provided a good product with excellent service. The installation of the carpet and floorboards was professional. I will be using them again. I have now recommended them to my friends.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
1 comment
Hi Albert, thanks for taking the time to leave a review. So glad to hear that you are happy with your new carpet and flooring. Thanks for the recommendations and have a lovely day!

excellent product, good servicing and good finishing work for floor

We are very happy with sales girl Rosa ,she helped us from the beginning till end and supported sorting out finance. Great customer service and support .We will recommend to our friends for sure.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAspley Store
1 comment
Hi Lincy, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring. We will be sure to pass your valuable feedback on to Rosa and the team. Have a lovely day!

Best customer service @ Deco Rug Auburn!

Best customer service at Deco Rug Auburn store. Want to say a HUGE thank you to sales rep. Akmal for helping us out with finding the perfect rug for our living room. Akmal was very helpful, kind, creative, understanding and patient. Thank you Akmal for giving us a great experience at your store - we love our new rug and so does everyone else! High quality and great designs. Highly recommend this store and Akmal - go to him! He’ll find the right rug for you!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn, NSW
1 comment
Hi there, thanks for taking the time to leave a review. So glad to hear that you are happy with your new rug- it looks fantastic! We will be sure to pass on your feedback to Akmal. Have a lovely day!

Too many delays after booking blinds

I ordered blinds from decorug shop last month, paid the initial deposit. I was in a hurry to get it delivered for my new house. Once deposit is got from me, they came and measured the windows and they confirmed warehouse order is placed. Then after few weeks, they said they wanted to make another measurement done from the installer and I was told order is still not placed. Not sure why they told me earlier that order was already placed. Very poor communication on their process, they wasted 2-3 weeks of my time. Now I am told that it would take 7-8 weeks for actual delivery and installation. Never recommend this one if you are want it quicker.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
1 comment
Hi Santhosh, thanks for taking the time to leave a review. Our apologies that this has happened. I have replied to your private message ticket- however, if you could please send me through your order number so that we can look at resolving this for you? Thanks!

DecoRug Prospect

Thanks to DecoRug Prospect, Angela and Alex. Very helpful to select the right carpet. Sam the installer was also great. Came on time, did a fabulous install. A huge thanks to all the Prospect team. I highly recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
1 comment
Hi Katrina, thanks for taking the time to leave a review. So glad to hear that you are happy with your carpet. We will be sure to pass your feedback on to the team and installer. Have a lovely day!

Thanks Angela from Devo Rug Prospect Store

We were so stressed out looking for ideas, tossing between tiles and floor board. Until We met Angela, who was so extremely helpful and informative. We were originally worried of the kitchen cabinet's wood texture/pattern and finding it so hard to blend it with the rest of the furnitures in the house. Then Angela introduced us to timber floor board from Floor dreams. It is oh high quality,easy installation ( had help from our dad, did it ourselves, labor cost saving) and it transformed the room into something else. Thanks Angela. Oh and I'm LOVING my Ethos Shaggy rugs!!!! So fluffy!!!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect store
1 comment
Hi Andri, thanks for taking the time to leave a review. Your new floors and rug look amazing! So glad to hear that you are happy with them- we will be sure to pass the feedback on to Angela. Have a lovely day!

Amazing service and great help by Steve from DecoRug Alexandria

Steve and the team here were very proactive in trying to match a solution to our particular design needs for our laminate flooring. We are grateful for the professional approach to this. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecoRug Alexandria Homemaker Centre
1 comment
Hi Nathan, thanks for taking the time to leave a review. So glad to hear that you are happy with the service- we will be sure to pass your feedback on to Steve. Have a lovely day!

Outstanding floor laying

Mike who was the person who laid our hybrid flooring was outstanding. He went out of his way to ensure the finished product was without fault even when the material supplied from DecoRug main office was the incorrect size for our stairs. It required additional work on his part and DecoRug wanted him to do it without being compensated. The end result is fabulous and means we don't have to wait another week to have the floor finished.
Mike was also one of the hardest working people I have seen in a long time. He put in extraordinary hours to finish the job. DecoRug should appreciate him as he is the face of their product and as such he is a great ambassador, something I would not say about the team organising our floor laying who left a great deal to be desired. The store at West Gosford was also excellent and supportive.
Our experience was enhanced greatly by having Mike as our professional floor laying expert.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWest Gosford NSW
1 comment
Hi Andrew, thanks for taking the time to leave a review. We are glad to hear that you are happy with your new floor. We will pass your feedback on to the installer and our team. Have a lovely day!

Finding all You Need in One Store and Great Value Too!

We had been looking for a place that could do a combination of flooring, carpet and shutters on our new home and found it all at Decorug Prospect store. The assistance and guidance we received from Angela and Alex was very professional. They knew all about the products they were showing us and listened to our needs regarding the flooring we wanted. We were very satisfied with our chosen floor, carpet and shutters. Alex came all the way to our home in the Southern Highlands to do our first measure for the flooring and shutters. A thorough service and follow up. As each team were booked in, they came for a second measuring to be more accurate with the order. The installation work was done quickly and professionally with all areas left clean and all the packaging etc. taken with the work teams. We highly recommend the Decorug Prospect store and thank Angela and Alex again for their unrelenting service and help, especially in following up if we were satisfied with the work. Their prices were also the most affordable of all the other quotes we had been given by other suppliers.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecorug Prospect
1 comment
Hi Angela, thanks for taking the time to leave a review. So glad to hear that you are happy with your new products and the service from our Prospect store- we will be sure to pass your feedback on to the team. Have a lovely day!

Laminate Installation that went really well

The installation went very well. The team was very efficient and professional and polite. I am so pleased with the outcome, it looks great. Thank you Steve DecoRug Alexandria for seeing it through to the end. I have attached some photos, it’s a bit of a dull day so I think it looks darker in the photos.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlexandria
1 comment
Hi Nichola, thanks for taking the time to leave a review. So glad to hear that you are happy with your new floor, it looks lovely! We will be sure pass on the feedback to our team. Thanks!

Shutter prefection

We had shutters supplied and installed by Deco Rug Tuggerah. Could not be happier! Brent came out to measure and quote this was done efficiently and the customer service was great. Mark our installer came to do the final measurements and installation, once again great courteous and professional service . The shutters look fantastic and has made a big difference to our house. Would recommend Deco Rug Tuggerah without hesitation.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah
1 comment
Hi Michelle, thanks for taking the time to leave a review. So glad to hear that you are happy with your new shutters! We will be sure to pass your feedback on to the team. Thanks and have a lovely day!

Ģreat Service from Auburn store

Purchased rug and cushions from this store last weekend. Akmal gave us great service and price too. He was sensitive to our needs and attended even past the closing hours of the store.

Customer Service
Return Claim MadeNo
1 comment
Hi Marianne, thanks for taking the time to leave a review. So glad to hear that you are happy with your new rug and cushions- we will be sure to pass your feedback on to Akmal. Have a lovely day!

Fantastic service from Prospect Store

Bought two large rugs today from Deco Rug Prospect store , received fantastic service from Angela. Nothing was too much trouble and she was very patient rolling out rug after rug and helping us choose. Thank you Angela . Such a good feeling to receive good old fashioned service !

Customer Service
Return Claim MadeNo
Store LocationProspect NSW
1 comment
Hi Charlie, thanks for taking the time to leave a review. So glad to hear that you are happy with the service- we will be sure to pass your feedback on to Angela. Have a lovely day!

very happy with the service

we had our floor laid with engineered timber very happy with the result had carpet laid in bedrooms gerard Donohoe laid the timber floor done an excellent job
thank you

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNewcastle
1 comment
Hi Jim, thanks for taking the time to leave a review. So glad to hear that you are happy with your new floors! We will be sure to pass your feedback on to the team. Have a lovely day!

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Deco Rug Physical store
CategoryPhysical Shops, Blind & Shutter Shops and Home Decor Shops
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