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Deco Rug Physical store

Deco Rug Physical store (page 2 of 11)

4.4 from 210 reviews · View Statistics

Reviews

4.4

210 reviews
5
(168)
4
(8)
3
(7)
2
(5)
1
(22)
  • Product Quality
    4.6 (169)
  • Return Claim MadeYes (6) · No (170)
  • Customer Service
    4.5 (163)
  • Warranty Claim MadeYes (7) · No (124)
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Jo D

Jo DSydney, NSW

Looks really Good!

published

Ravi and the team at K&T timber flooring solutions did a great job at installing the new hybrid flooring that we purchased from Decorug in Caringbah. They were polite and worked hard to finish the job in one day and cleaned up and took the rubbish with them. We are very happy with our new floor in the rumpus room and hallway. Hybrid flooring looks really good and we love just love it!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
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Reham T.

Reham T.Sydney, NSW

Great job

published

Thanks K&T Rimber Solutions team for your great job instilling Germany laminating timber floor at my house even the stairs , it was a great job done with deco rug shop
Magdy

Customer Service
Store LocationLiverpool nsw

The reviewer stated that an incentive was offered for this review

Anne

AnneSydney, NSW

  • 3 reviews
  • 4 likes

From choosing and purchasing our floors to installation we had a great experience.

published

Sri and his team did an exceptional job instaling our floors. It was a big job, 6 solid days. Worked until about 6.30 every evening to ensure we could finish the job in time .They worked in a structured way, cleaned afterwards and always had smiles on their faces.Thanks Decorug- Thanks Ryan at Bellrose Deco Rug for always keeping us in the loop and thanks to installers Sri and team. We are extremely satisfied.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbelrose
Warranty Claim MadeNo
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Hybrid flooring

published

We had hybrid laminated flooring installed by our local Decorug store and were initially happy with the quote and selection of of the actual flooring. Our installer Gerard was fantastic, very friendly and even went out of his way to help us when we found a small imperfection on one of the boards. We were less happy with the overall service of the local store: calls and emails were not returned quickly and there has been no after sales follow up or service. The gentleman at Decorug Head Office was friendly and professional, but he was let down by several contractors not being professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeYes
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Nurgul E.

Nurgul E.Sydney, NSW

Hybrid flooring!

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAlexandria
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Sidney

SidneySydney, NSW

Great service

published

We went to Deco Rug last weekend to look for the rug for my parents’ new granny flat. My parents did have different views on the patten of rugs so we had to drive back to exchange for a different pattern. Alex and Angela looked after me. They are professional and very patient with us until we found the rug which pleased everyone. It is my second time shopping there and certainly I will go back again for my next one

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect NSW
Warranty Claim MadeNo
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Farid B

Farid BSydney, NSW

  • 2 reviews
  • 1 like

Great ranges of carpet and quality service

published

We had new carpet in our house from Decorug Prospect. Through out the process from selecting new carpet to installation Alex has been amazing and accommodating. We would highly recommend Decorug Prospect.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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Karen

KarenSydney, NSW

  • 2 reviews
  • 2 likes

DecoRug Penrith Fantastic Customer Service

published

We recently placed an order for plantation shutters, new carpet and a rug. After shopping around at various outlets we returned to Deco Rug and worked through our needs and budget with our sales consultant Wayne. We found that his quality service, perseverance and dedication made our experience much more positive. He was helpful and determined, he provided a competitive price. Our final decision to proceed with our order was largely based on how well Wayne represented the company and worked with us to ensure that we were happy with our purchase. Excellent service and communication. We now hope that this flows through to the final installation. Thank you

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
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RegL

RegLSydney, NSW

  • 2 reviews
  • 7 likes

Plantation shutters supply and installed.

published

I couldn't be any happier with the quality and installation of our Plantation shutters through decorug. Great work at the Team from Marsden Park. Special mentions to Jackie for her great advice and Adam for the installation.

Cheers
Ritesh

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden Park
Warranty Claim MadeNo
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Kerry

KerrySydney, NSW

Bad service Alexandria

published

Do not buy anything from this company problem after problem they ripped me off $1600 very unprofessional and bully’s even when I called head office they were very unhelpful and I lost $1600 of my hard earned money

Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
Warranty Claim MadeNo
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Kristina

KristinaSouth East Queensland, QLD

  • 3 reviews

I’m very happy with my rug it’s beautiful very good price and very good quality.

published

We purchased in Helensvale shop the employees was very helpful and friendly. Good quality for good price. Nice and thick, got good texture.
I’m extremely happy with the rugs I went back and we bought and other one as well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHelensvale 4216
Warranty Claim MadeNo
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Sylvia

SylviaSydney, NSW

Amazing experience.

published

The best customer service experience I have had. Not only did Alex from the team sell me a carpet he understood what I wanted and delivered. I definitely will recommend others to you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Lauren

LaurenSydney, NSW

  • 3 reviews
  • 1 like

The worst customer service

published

I have recently ordered verishades through Decorug. Customer support from head office has been poor. I requested a summary of my order after the check measurement via email, as i had made a couple of changes following the initial consultation. I never received the email. My simple requests have been ignored and the representative seems to have no understanding of the product. This has made the whole process stressful.

Customer Service
Incentivised ReviewNo
Store LocationBelrose
Ange.

Ange.Sydney Surrounds, NSW

Hybrid Flooring is stunning

published

Hybrid flooring purchased from Tuggerah Decorug store. Great service from the beginning.
Installer Gerard was fantastic and put it the hard work to ensure the old and new floor were level and perfect for inatalling. Highly recommend Deco rug and installer for any job.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah NSW
Warranty Claim MadeNo
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Ang

AngSydney, NSW

Awesome service, awesome results!

published

Was served by Alex at the Prospect DecoRug store. Excellent & warm service since we walked in. He made helpful suggestions when we were hesitant & helped us pick out the perfect rug. Nothing was a hassle for him, he layed out a few rugs for us to see which I appreciated. He even carried my rug to the boot of my car. Would recommend!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect, NSW
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Rami b

Rami bSydney, NSW

Perfect rug perfect service

published

Went into Decorug at prospect and the service he provided was above and beyond. He took his time and nothing was a trouble for him. He helped choose a rug that matched perfectly in our bedroom

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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Excellent hybrid flooring installation

published

Ordered hybrid flooring from Auburn Decorug, with installation done by Sri and his team. The job was done very well and I am very happy with the results. Would recommend!

Incentivised ReviewNo

Hybrid flooring, supply and install

published

Hybrid flooring From Taren Point store. Installed by Ryan and his team at Gymea Bay. Very happy with the product and quality of work. I would highly recommend. They did a great job and cleaned up before they left.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren Point
Warranty Claim MadeNo
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Trang

TrangNew South Wales

Hybrid flooring

published

New Hybrid flooring in my nail salon looks terrific, installers did a very professional job.Sri and his team were fantastic, I would recommend this to anyone who wants this type of flooring

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Bianca Milano

Bianca MilanoSouth East Queensland, QLD

Extremely happy! Thanks Howard at Skygate.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSkygate, Brisbane
Warranty Claim MadeNo
See all answers
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