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Deco Rug Physical store

Deco Rug Physical store (page 2 of 9)

4.4 from 177 reviews

Reviews

4.4

177 reviews
5
(142)
4
(8)
3
(4)
2
(5)
1
(18)
  • Product Quality
    4.6 (144)
  • Return Claim MadeYes (5) · No (142)
  • Customer Service
    4.6 (134)
  • Warranty Claim MadeYes (5) · No (97)
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Baz K

Baz KSydney, NSW

High quality flooring - looks great

published

Had a great experience with the team at Auburn. We had a customer contact allocated to us from the head office who helpfully coordinated our work and kept us informed. Most importantly for us our oak engineered flooring looks stunning and has changed the entire look of our property. Thanks guys

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
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Patel Y.

Patel Y.Sydney, NSW

  • 2 reviews

Ryans installation of Hybrid Flooring!!!!!!

published

Ryan & his worker Nathan has blown me away!!!! with there explanation of the job,to there unreal attention to detail
My experience previous with flooring was not that great but having them come into my home was very comforting
They arrived on time everyday with the great mannerism and work drive
Ryan came into my home and straight away discussed the procedure and plan of attack.
They stuck to there word and put down a floor better then expected.Highly recommend Ryan and his team from DecoRug
Alex from the Blacktown store was very in detail with his explanation,highly recommend talking to him

Thankyou

Customer Service
Product Quality
Return Claim MadeNo
Store Locationblacktown
Warranty Claim MadeNo
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Roksan K.

Roksan K.Greater Melbourne (Outer), VIC

Horrible company

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
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Margie

MargieSydney Surrounds, NSW

installation of hybrid flooring

published

Yasin and colleague did a great job on our flooring. it looks amazing. Yasin was informative and helpful the whole way through. he was very respectful and both worked hard to get the job done and did a great job. Highly recommend the service from decorum from sale to installation.

Return Claim MadeNo
Warranty Claim MadeNo
Pola

PolaSydney, NSW

  • 3 reviews

Excellent service in installing our window fittings!

published

We went to their Auburn store and Kevin provided us with excellent service end to end. He explained well the differences on products and scheduled us for a site visit right away. Very professional, arrived on time and well explained the products. Installation process was great too! Eric (installer) was very professional and knows what he's doing. Will definitely recommend Deco Rug for your windows fittings (we had plantation shutters, blinds, and veri shades installed). Shopped around, they gave us the best deal for what we need!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn, NSW
Warranty Claim MadeNo
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Installer of floating floors - Gerard

published

Shop experience was very pleasant & efficient. Install time was perfect. I was Most impressed with the installation of my floating floors. Gerard was punctual, informative & did a fantastic job. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
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Helen

HelenSydney, NSW

Great customer service and installation!

published

Akmal from Deco Rug Auburn was informative and made our decision making easy. Lines of communication were open throughout the whole process of purchase to installation. Yasin is a master tradesman. His work was faultless and his work ethic outstanding. I highly recommend Yasin for any flooring installation.

  • +1
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
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Stephen

StephenSydney Surrounds, NSW

Floating floor

published

Excellent service from Decorug West Gosford with flexible timing to schedule with other trades.
Ryan provided meticulous installation and communication regarding interface with kitchen and bathroom edging. Overall an outstanding job.
Stephen Gunderman

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Gosford
Warranty Claim MadeNo
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Hybrid Flooring Installation

published

Just wanted to thank the team from Belrose store for a no fuss, no stress experience. Ryan was very thorough, helpful and responsive to our request. We had Gerard installed our hybrid flooring and we were very happy with the quality of his work, great customer service skills and nothing is difficult even in some tricky areas! The transformation of the space was amazing and it feels like we live in a new home! Thank you Gerard!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelrose
Warranty Claim MadeNo
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Karen rippard

Karen rippardSydney Surrounds, NSW

Ian and Salam

published

The sale rep at the store was very helpful the product was a good price and quality. The installers ian and salam were awesome they worked quickly were friendly and did an amazing job

Customer Service
Product Quality

Ian and Sala, superb.

published

Ian and Salam arrived on time, were really friendly and easygoing. They helped me moving out the old carpet. The laod the new carpet which looks amazing! Much thanks Ian and Salam. Of course Talin for being highly efficient, he is a thorough gentleman.

Customer Service
Product Quality

Decorug, wonder workers!

published

On top a great experiance with Ian and Salam the installers, we can't look past the extra miles taken by Talin in the office who was very courteous and helpful when he went above and beyond in assisting and changing our arrangements for installation!! Thank you guys. Excellent service!

Customer Service
Product Quality
Marcus Throup

Marcus ThroupSydney, NSW

Ian and Salam did an excellent job.

published

Ian and Salam arrived on time and made a wonderful impression from arrival through completion of the job. They are very neat and meticulous

I am absolutely impressed. Ian and Salam come highly recommended. David Catlin you were very professional and helpful. Thanks guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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channa sena

channa senaSydney, NSW

Bad Experience with Deco Rug

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn Decorug
Warranty Claim MadeNo
See all answers
Levent dinc

Levent dincSydney, NSW

Excellent

published

We are extremely please with decorug flooring. Fantastic experience from start to finish. Sydney boys was amazing to work with , professional and respectful. Your installation team was top notch. We love our new laminated floors.

Return Claim MadeNo
Store LocationDecorug
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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tan

tanSydney, NSW

  • 2 reviews

Yasin is the best

published

We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Helpful for the most part

published

I was asking for a professional or installer to be sent out to do final measurements because many floor was not level or flat. The store only sent a consultant to measure. I wasted money trying to level the floor. When the install date arrived was told it needed to be done again. Could have been avoided if the right person was send out first. Installer Yasin was great and very helpful and I’m very happy with the results he accomplished

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Anne

AnneSydney, NSW

Happy customer

published

I have dealt with John and the team at The Grove three times over the past few years and on each separate occasion they have been very professional and friendly. The carpet installers did a professional job that I cannot see the joins. Highly recommend John and his team.

Customer Service
Product Quality
Store LocationLiverpool
Rebecca L

Rebecca LSydney Surrounds, NSW

On time, polite, effecient. Performed a fabulous job.

published

Ian and salam arrived at 9am as scheduled. They were very efficient and very polite and friendly and i would thoroughly recommend them to anyone for future work. Great job guys.

Jennifer K.

Jennifer K.Illawarra, NSW

Professional floor layer

published

Gerard laid our floor with professionalism and respect for our house, nothing was a bother to him (the dog) he made sure all the floors were level and that the panels were precisely where they should be (no short cuts for him) he always told us when he would be coming and notified us if he was running late. It took him 3 days to lay our 66 square metres, His craftsmanship was second to none. The floor looks unreal and we would recommend him as a very professional layer who takes pride in his work.

Return Claim MadeNo
Warranty Claim MadeNo
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