Reviewer Photos & Videos
Laminate flooring Installation
Went to Decorug Auburn with zero knowledge on flooring. Leon and Akmal were very knowledgeable and provided excellent service throughtout.
The flooring installation done by Sri from Sydney boys flooring was excellent and very happy with the end result. The team of installers were very professional, on-time and accommodated minor requests as well. Very friendly people, attended to every minor detail and would highly recommend them.
10 / 10 PERFECT !!!!
This is the second time I have purchased carpet and flooring from Decorugs Liverpool and they are the best.
Excellent quality and great price
My flooring was installed by SYDNEY BOYS FLOORING. They did a perfect job installing the floors. There quality of work was excellent. My original hardwood flooring was in terrible condition. It had many holes and was very uneven and the team at sydney boys flooring fixed my old floors and exceeded my expectations. Great sydney boys flooring and great job Decorugs Liverpool
Couldn’t ask for better! Amazing service and amazing product - Prospect.
The Prospect Decorug store had provided me with amazing service. They were quick, clear and patient in exploring all viable options with me. Couldn’t recommend a better store for rugs.
Excellent customer service by Alex in Decora Prospect store
Went to purchase a rug for the living area in prospect Decorug store. The service we have received from Alex was extra ordinary. He knew the product well and explained clearly. He was showing everything for us to choose the best matching rug for our living area. He was also quick to respond, polite and very professional. We were also able to get it for a good price compare to other places. More variety and sizes available. I will definitely recommend Alex to my relatives and friends.
Carpet and Wooden Flooring
Les exceeded our expectations in Marsden Park outlet we walked in and didn't buy any products and he being so nice we returned back to Deco rug after a week to make a purchase. He was very helpful and went above and beyond for us. The process was made so easy with the carpet and flooring installation. Mike came in to install the flooring he did an excellent job. I was amazed with his skills. Jason who did the carpet install did an amazing job as well.
Very friendly guys looking forward to do another project in the near future. Not certain why people exaggerate with bad reviews i believe if you be nice and patience deco rug will certainly resolve your issue. They is always a better way to resolve any dispute.
Thank you Deco Rug
High quality flooring - looks great
Had a great experience with the team at Auburn. We had a customer contact allocated to us from the head office who helpfully coordinated our work and kept us informed. Most importantly for us our oak engineered flooring looks stunning and has changed the entire look of our property. Thanks guys
Ryans installation of Hybrid Flooring!!!!!!
Ryan & his worker Nathan has blown me away!!!! with there explanation of the job,to there unreal attention to detail
My experience previous with flooring was not that great but having them come into my home was very comforting
They arrived on time everyday with the great mannerism and work drive
Ryan came into my home and straight away discussed the procedure and plan of attack.
They stuck to there word and put down a floor better then expected.Highly recommend Ryan and his team from DecoRug
Alex from the Blacktown store was very in detail with his explanation,highly recommend talking to him
installation of hybrid flooring
Yasin and colleague did a great job on our flooring. it looks amazing. Yasin was informative and helpful the whole way through. he was very respectful and both worked hard to get the job done and did a great job. Highly recommend the service from decorum from sale to installation.
Excellent service in installing our window fittings!
We went to their Auburn store and Kevin provided us with excellent service end to end. He explained well the differences on products and scheduled us for a site visit right away. Very professional, arrived on time and well explained the products. Installation process was great too! Eric (installer) was very professional and knows what he's doing. Will definitely recommend Deco Rug for your windows fittings (we had plantation shutters, blinds, and veri shades installed). Shopped around, they gave us the best deal for what we need!
Installer of floating floors - Gerard
Shop experience was very pleasant & efficient. Install time was perfect. I was Most impressed with the installation of my floating floors. Gerard was punctual, informative & did a fantastic job. Highly recommend!
- Physical store
- Verified customer
Great customer service and installation!
Akmal from Deco Rug Auburn was informative and made our decision making easy. Lines of communication were open throughout the whole process of purchase to installation. Yasin is a master tradesman. His work was faultless and his work ethic outstanding. I highly recommend Yasin for any flooring installation.
Excellent service from Decorug West Gosford with flexible timing to schedule with other trades.
Ryan provided meticulous installation and communication regarding interface with kitchen and bathroom edging. Overall an outstanding job.
Hybrid Flooring Installation
Just wanted to thank the team from Belrose store for a no fuss, no stress experience. Ryan was very thorough, helpful and responsive to our request. We had Gerard installed our hybrid flooring and we were very happy with the quality of his work, great customer service skills and nothing is difficult even in some tricky areas! The transformation of the space was amazing and it feels like we live in a new home! Thank you Gerard!
Ian and Salam did an excellent job.
Ian and Salam arrived on time and made a wonderful impression from arrival through completion of the job. They are very neat and meticulous
I am absolutely impressed. Ian and Salam come highly recommended. David Catlin you were very professional and helpful. Thanks guys!
Bad Experience with Deco Rug
We hired Decorug (Job #385192) to Install Laminate floorboards in our house, 1 Acer Court, Cherrybrook 2126. Unfortunately I must report you the unpleasant events we had to encounter during the process.
We paid the 30% deposit through the Auburn Supercentre store through our contact salesperson Leon in December 2019. We were promised that the job will be done on the 30th and 31st January. So Leon asked us to pay the full amount by the 5th of January.
The first team came on 31st January only to finish the lounge area and our three bedroom. I un...derstand due to a leakage in floorboards found in front of bathrooms in the corridor and in the master bedroom of (12sqm), installation was postponed until we got the floor fixed. We fixed the floor within two days by hiring a carpenter and informed Talin Thompson from Decorug head office. Talin promised us that he will get the contractors back, but never called us again for days. We had to then call him constantly and follow up on what was happening. After few weeks with us constantly calling Talin at the head office he finally sent some contractor. The second person who came to finish the job spoke in utterly unprofessional manner at once saying “ what’s wrong with these people” when I asked him for a discount on levelling the floor. His raised his tone, rolling his eyes every time I asked him something related to the job. He promised us that he will come and finish the job the week after but never turned up. During this period, which was 2 months after we had paid the full amount the floors were not completed. All removed floor skirting were left on the floor with sharp nails attached. Those skirtings were not put away safety when the first team left. This lead to one of my children stepping on a nail that required medical attention. We had to cancel important family events because the house was in a big mess. Again after calling Talin, he promised to send another crew to fix the 12sqm of flooring left. This crew arrived on a Sunday with us cancelling all our plans and staying home. These guys had no idea what to do. They were briefed that the whole house need to be stripped of the carpet, which has already being done by then. They came and told us that floor does not need to be levelled. They did not bring the floor boards either to finish the job. Again that day was a waste of time as well. Again after myself calling Talin to ask to finish the job, he again promised to send a crew. This time he ask for an extra payment of $501 to finish the job by saying that it was our fault that some of the floor boards are leaking and he had to get a new crew for the job. Basically he blackmailed us saying that if an additional $501 was not paid, he would not send a crew and that we had to do hire someone to do the job ourselves, after we had paid the full amount in the original quote. We had no choice and decided to pay the $501 extra to get the job done. Once we paid the he promised us to send a crew but they never came on the day that was promised. After again constantly calling Talin, a fourth crew was promised to come on the 17th March. This was almost 3 months after we paid a 30% deposit in December 2019.
We are extremely please with decorug flooring. Fantastic experience from start to finish. Sydney boys was amazing to work with , professional and respectful. Your installation team was top notch. We love our new laminated floors.
Yasin is the best
We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much
Helpful for the most part
I was asking for a professional or installer to be sent out to do final measurements because many floor was not level or flat. The store only sent a consultant to measure. I wasted money trying to level the floor. When the install date arrived was told it needed to be done again. Could have been avoided if the right person was send out first. Installer Yasin was great and very helpful and I’m very happy with the results he accomplished
Professional floor layer
Gerard laid our floor with professionalism and respect for our house, nothing was a bother to him (the dog) he made sure all the floors were level and that the panels were precisely where they should be (no short cuts for him) he always told us when he would be coming and notified us if he was running late. It took him 3 days to lay our 66 square metres, His craftsmanship was second to none. The floor looks unreal and we would recommend him as a very professional layer who takes pride in his work.
Yasin Saves the day!
Bryson at Kotara was super helpful and had a great sales pitch.
Unfortunately the first installers that were sent out were unskilled, unprofessional and encouraging floor preparation that was never needed.
However, we were appointed an excellent saviour, being Yasin. Very professional, highly skilled & got the job done with no fuss.
If you have the opportunity to request an installer around the Newcastle/Sydney area, Yasin comes highly recommended.
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