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Deco Rug Physical store

Deco Rug Physical store

4.4 from 248 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (4)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    2.0 (3)
  • Warranty Claim MadeYes (1) · No (2)
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Michelle Rose J.
Michelle Rose J.Hunter Region, NSW

Overall experience Disappointed

published
Product Quality
Customer Service
Sess
SessSouth East Queensland, QLD
  • 2 reviews

Disappointed

published

We purchased some vinyl planks based on the colour we were shown. When the installer arrived with packages only 25% of contents were the same as plank we viewed. We were requested to pay full amount up front which was a mistake. Planks were laid with no consideration for appearance. We vigorously complained with little response.We had to pulll up and re lay planks ourselves to improve the appearance. We were left with furniture outside for almost 3 weeks. Overall quality of service and installation very poor.

Product Quality
Customer Service
Dipen C.
Dipen C.Sydney, NSW

Money in advance, job later on, may be never :(

published

- Paid premium amount for so called VERISHADES. Look great but start falling on very first day. Sent several emails. Installed on 17 June. Not been fixed yet. After sales service is very bad.

Product Quality
Customer Service
1 comment
Deco Rug
Deco R.Deco Rug

Hi Dipen, thanks for taking the time to leave a review. We are very sorry to hear that you have had this experience with our Verishades. Could you please send me your order number so that we can sort this out for you? Thanks!

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Bob H
Bob HGreater Melbourne (Outer), VIC

coordinator not helpful

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug
Robert
RobertGreater Melbourne (Outer), VIC

Bad customer service from the work corrdinator

published
1 comment
Deco Rug
Deco R.Deco Rug
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Deco Rug Physical store

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