Reviewer Photos & Videos
Excellent customer service & outstanding collection of rugs available in store to view
Deco rug auburns employees Vispy and Akmal were excellent in assisting me in purchasing a rug. They were both very helpful, polite and professional. They continued to show me several designs in store and online to help me decide on what I wanted. I was keen on a round rug but could not find the pattern that I like in the round shape. Both employees offered the excellent service of choosing the rug I loved which was a regular shape and sending it out to get it cut in the round shape according to what size I wanted. I didn’t even know that was an...available service. Both Vispy and Akmal are an assist to the store and to the business. Great people skills, quality rugs and overall excellent customer service. Thank you Bispy and Akmal (Auburn store)
Deco Rug Auburn: Great Customer Service and Selection of Rugs
Akmal and Hassan were absolutely fantastic. Their range of rugs are great and their customer service is excellent. Their prices are reasonable and they helped me pick out cushions with my chosen rug. I would recommend them to anyone. Thanks!
Good Old Fashioned Customer Service
We met Angela at the store who was incredibly helpful with good advice but ensuring we made the decisions and weren't pressured in to anything.
I didnt feel like we were being sold to but we were guided into the appropriate purchase to get what was right for us. We unfortunately picked a product that didn't have enough stock left and then one that was discontinued just as we went to place an order but through it all they followed it up and helped us navigate through it and we now have a floor that is just want we wanted.
They (Angela and Al...ex) were so good and so well priced that we have gone back to get our blinds/shutters from them and found their brand of service so much better than the so called service we got from another well known blind and shutter supplier. Great job team
Amazing product and great installer
Absolutely stoked with our new hybrid floor! Looks amazing. Gerard the installer was also absolutely fantastic, helped us out with some issues with our under-flooring and was very friendly. Great job!
Fantastic service and a price to match
The sales staff at the Auburn store lead by Akmal was friendly and courteous and they made the time to come out to our house and provide a quote in person. The flooring product was great quality and the installation staff were very experienced. They also did a great job discounting our whole house flooring upgrade.
We done to carpet layers / floating floor / Marsden Park salesperson
All good great HAPPY every one we had contact it was great Roy and Troy carpet Gerard floating Les salesperson
Excellent installation and service by the Tuggerah staff!
The installer completed our floorboards for our back room in a timely and professional manner. The finished job was perfect! We couldn’t be more happy with it.
It’s exactly what we wanted. The salespersons communication skills were very helpful!
Excellent customer service, very professional and friendly
Professional service from the in store people to the installers, thank you so much...great communications regarding installation and times.... very happy
Smooth and seamless all the way
From Simon at the store, to Saeed the PM, Head office and Gerard the installer, everything went through smoothly. Communication passed from each stage seamlessly. Pricing was good, loved the flooring and our installer, Gerard was efficient and highly skilled. He even covered a step/landing, cleaned and took all the packing boxes etc with him!
Couldn't have been happier.
What a fantastic job Ryan and Adnan did laying our Hadron Hybrid Flooring. Ryan's eye for perfection is second to none. He was always asking if we had any questions and he fully explained everything when going through all the different processes. To say Ryan and Adnan exceeded our expectations is an understatement. What a brilliant business future you two have. DecoRug are very lucky to have you two respectful guys working for them. Louisa & Graeme
Excellent service and support
We purchased and installed 3 rugs (after returning one to allow for size requirements) and are very happy with the outcome.
Service from Klara Odisho was especially appreciated
Great service & high quality installation
We recently renovated our home and added an attic room. Ryan and Adnan did a beautiful job. They took detailed care around the tricky areas, explaining the process and were polite and efficient. We would highly recommend Ryan!
BEST IN THE BUSINESS!!
I’d like to give a big thanks to Alex from the Decorug Prospect store for his professional yet friendly customer service. From the time I walked in to the selection of the products(Carpet and flooring for new home) to the installation process he was always there for any questions and further information that I needed. Nothing was to much trouble for him and he wasn’t pushy like some other flooring places. Installers were very professional and a cleaned up after themselves. Wouldn’t bother looking anywhere else the best in the business.
Excellent customer service by John the manger at Caringbah store
Excellent customer service at Caringbah by john the manager he was very helpful and professional with choosing our new flooring and rugs we will highly recommend
Very happy with the result
From the start to the finish we were extremely happy with Deco Rug !
Bryson from the store was friendly and knowledgeable. Our flooring installer Yasin was friendly and an experienced tradesman, he included us in the job and wasn’t happy unless we were happy.Carpet layer Wade was an obliging and thoughtful tradesman !
We were very happy with our entire Deco Rug experience!!
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