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Deco Rug
4.0 from 489 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (136)
  • Return Claim MadeYes (4) · No (152)
  • Shipping
    5.0 (1)
  • Customer Service
    4.6 (117)
  • Warranty Claim MadeYes · No (161)
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Reviewer Photos & Videos

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Ryan amazing job!

published

Thank you so much you did an amazing job! Im very appreciative of your work and my family will love it. You were very efficient, fast & friendly and did all upstairs on your own
Kind regards Shazza

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Lynelle and Graeme

Lynelle and GraemeSouth East Queensland, QLD

Customer Service Very Poor

published

Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Rustic Oak Woodline flooring

published

Very happy with my Oak Timber flooring from Belrose, all staff were very helpful. Excellent installation by Yasin & his assistant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelrose NSW
Warranty Claim MadeNo
Blind & Shutter Shops

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Laminate floor boards

published

Excellent service from from Jason at Tuggerah. The installer Yasin and assistant were very competent and professional. Very happy with my flooring.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah nsw
Warranty Claim MadeNo
Happy Chappy

Happy ChappySydney, NSW

Excellent Service

published

Customer Service in store was excellent. Polite and quick measuring service offered.
Measured, check measure within 1 week. Materials arrived and installation carried out before estimated date. Shutters look great. Excellent Service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden Park Deco Rug
Warranty Claim MadeNo
subzero02k

subzero02kSydney, NSW

  • 4 reviews
  • 2 likes

Filters Don't Work Properly

published

Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service and product

published

Was very happy with the service Decorug provided. Great in store service from Belrose followed up by home visit and quote. Then excellent installers with Yasin and helper. New vinyl floor planks look classy and professionally installed

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelrose
Warranty Claim MadeNo
Jule

JuleSydney Surrounds, NSW

  • 2 reviews

Fantastic!

published

From the friendly, expert advice from Peter and Craig at the West Gosford store when deciding on which carpet would be best for my home(and that was pretty tough!), to the removal and installation...I couldn’t have been more impressed with the entire Decorug team. Frank, Omar and Omar are masters at their profession. Their cheerful, friendly demeanor, together with their expert skills of laying carpet made this experience so much less stressful than what I had expected. The entire crew couldn’t have been more helpful. I would highly recommend Decorug not just for a top quality product but for the service to the customer. Simply outstanding!
Thanks so very much to you all. Julia and Iain

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWest Gosford
Warranty Claim MadeNo
Anthony JS

Anthony JS

  • 2 reviews

Why go anywhere else?

published

From purchase to a quality install, very happy with all aspects of our dealings with Decorug Penrith. Brie helped us select a suitable carpet, then answered our questions during the measure and quote, Elizabeth at head office was very helpful and professional too. And finally Omer, you did a sensational job installing our new carpet. On time, courteous and absolutely professional! We highly recommend Decorug Penrith for your flooring needs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Blind & Shutter Shops

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Valet

Valet

  • 3 reviews
  • 5 likes

Great Service

published

Served by both Hassan and Michael at DFO. Both informative and gave opinions, not the typical sales type that were pushy which was likeable. Thank you we look forward to collecting our goods and possibly more!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Homebush
Warranty Claim MadeNo
Stephen L.

Stephen L.Sydney Surrounds, NSW

Hasin installed hybrid flooring has done an amazing job! we are very happy with the end result!

published

Amazing install hybrid floor by Hasin! We are very happy with all the rooms, and staircase I highly recommend Hasin

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo
Carmen Laing

Carmen LaingSydney, NSW

Yasin - Timber Flooring

published

Debra at Penrith store was very patient as we changed our selection 3 times. Yasin and crew of 1 was amazing. Yasin was very knowledgeable, polite, punctual, they both did a great job, thankyou. Our home looks amazing. thank you from Carmen, Geoff Laing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Gary Rose

Gary RoseSydney Surrounds, NSW

Installation

published

Can’t speak highly enough of yasin who installed my flooring they done a fabulous job in doing so they cleaned up an never left a thing highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
B. Ell

B. EllSydney

  • 3 reviews

Good customer service

published

High praise to Mel at Deco Rug, Belrose for her help and advice in floor choice and later in our home for the measurements and quote. Also thank you to Sevda from Head Office for admin. Special thanks to Yasin and his able assistant for installation. He communicated with me on arrival times and was prompt, efficient and polite. They worked without a break to complete the floor after laying the levelling cement the previous day. He ensured I was happy with the result prior to packing up and leaving. They took pride in their work and rightly so.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelrose
Warranty Claim MadeNo
Dannielle

DannielleSydney, NSW

Ryan - HR Timber flooring

published

A big thanks to Ryan and Bre who worked so hard to install our new floorboards all in one day.
Ryan’s attention to detail, professionalism and communication throughout the installation process has to be commended!
I would highly recommend Ryan from HR Timber flooring to anyone in need of a installer.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationDeco Rug Penrith
Warranty Claim MadeNo
Blind & Shutter Shops

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Very bad customer service, unprofessional sales person

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool - Mega Center
Warranty Claim MadeNo
Samantha

SamanthaSydney, NSW

Decorug Liverpool - Plantation Shutters

published

Dealing with the store was great initially, very helpful and responsive. With Covid there was a delay on installation but this was to be expected. HOWEVER the actual quality of installation was woeful with obvious gaps around the edges of the shutters. I've been following up with the store and Project Manager FOR MONTHS now with no luck - seems once they get your money they couldn't care less about customer service. Guess that's what you get for paying for cheap shutters. Cheap workmanship.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo
Jacki

JackiHunter Region, NSW

  • 2 reviews

Fabulous Floating Floors...

published

Ravi laid our Titan floors. He is efficient and courteous. We are very pleased with his work. Customer service Excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo

Ryan Timber flooring installer

published

At first, I was hesitant in getting another installer as the previous installer did such a great job. I am so glad that I was allocated another installer named Ryan. I would like to congratulate him on the great job in installing our new flooring it looks fantastic. He even provided suggestions on how to clean our new flooring which I did not expect. For such a young age his dedication to his work is admirable. Very professional and always courteous. I have no hesitation in recommending him to anyone who needs their new flooring installed. Well done and great job.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Michelle

MichelleSydney, NSW

Fantastic service!!

published

We just had our flooring installed by Yasin. He was very polite and turned up on time. He did a fantastic job. Our floors look amazing. Thank you also to the staff at Decorug at The Grove Homemaker Centre who offered great customer service and helped us choose the right style for our home.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo
Page 1 of 9
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Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

Get an answer from our members and Deco Rug representatives

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