??!
1 photo
Deco Rug
4.0 from 499 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (136)
  • Return Claim MadeYes · No (159)
  • Shipping
    5.0 (1)
  • Customer Service
    4.6 (116)
  • Warranty Claim MadeYes · No (159)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Kevin L.

Kevin L.Sydney, NSW

BEST IN THE BUSINESS!!

published

I’d like to give a big thanks to Alex from the Decorug Prospect store for his professional yet friendly customer service. From the time I walked in to the selection of the products(Carpet and flooring for new home) to the installation process he was always there for any questions and further information that I needed. Nothing was to much trouble for him and he wasn’t pushy like some other flooring places. Installers were very professional and a cleaned up after themselves. Wouldn’t bother looking anywhere else the best in the business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPROSPECT
Warranty Claim MadeNo
Melinda C.

Melinda C.Sydney, NSW

Time wasters

published

It’s this simple they are time wasters at Taren Point.The worst customer service experience I have ever had. How long do you have to wait for a promised phone call back to come out and do a quote? I’m not going to mention names. Poor handling on management side after three visits and four phone calls to the store. Recommend to go somewhere we’re they give good service and get the job done at hand.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren point
Warranty Claim MadeNo

Floating floors installation

published

Had my floating floor boards install by Ravi and his team today
They did a great job , they were polite and got on with the job , cleaned up at the end of the Day,
They were quiet and worked well together
Really happy with the job
Good experience all round
Thanks guys

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Home Decor Shops

Find out how Deco Rug compares to other Home Decor Shops

Know better, choose better.

Compare all
Paul  and Janet

Paul and Janet Hunter Region, NSW

Very happy with the result

published

From the start to the finish we were extremely happy with Deco Rug !
Bryson from the store was friendly and knowledgeable. Our flooring installer Yasin was friendly and an experienced tradesman, he included us in the job and wasn’t happy unless we were happy.Carpet layer Wade was an obliging and thoughtful tradesman !
We were very happy with our entire Deco Rug experience!!

  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKotara
Warranty Claim MadeNo
Sarah C.

Sarah C.Sydney, NSW

Ryan the installer sold it for us!

published

Les was amazing at quoting and booking the job- remove entire top floor and stairs carpet and replace with hybrid flooring.
Ryan and his team were OUTSTANDING in high quality installation! Super friendly, approachable and incredibly professional! We were blown away with his customer service skills.
Be aware of the ‘furniture removal’ policy for $70 per room. It is not ‘removal’, but ‘shuffle’ and includes all your furniture being covered in dust. We were disappointed to not receive a follow up call to discuss this, despite calling twice to discuss.
Again, Ryan was the one to smooth things over! Thank you Ryan for a perfect install!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden park
Warranty Claim MadeNo
RoxCat

RoxCatSydney, NSW

I'm in love with Trojan Elm!

published

I've had a great experience with Deb from the Penrith store, Elizabeth from Head Office, and Yasin my installer. Fantastic product, wonderful team!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
fa80

fa80Greater Melbourne (Inner), VIC

  • 3 reviews

Love my new floorboards

published

Love my new floorboards thanks to Nafi and deco rugs for the amazing service and beautiful floorboards you guys installed , highly recommend

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers crossing
Warranty Claim MadeNo

Ryan amazing job!

published

Thank you so much you did an amazing job! Im very appreciative of your work and my family will love it. You were very efficient, fast & friendly and did all upstairs on your own
Kind regards Shazza

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Lynelle and Graeme

Lynelle and GraemeSouth East Queensland, QLD

Customer Service Very Poor

published

Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Home Decor Shops

Find out how Deco Rug compares to other Home Decor Shops

Know better, choose better.

Compare all

Rustic Oak Woodline flooring

published

Very happy with my Oak Timber flooring from Belrose, all staff were very helpful. Excellent installation by Yasin & his assistant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelrose NSW
Warranty Claim MadeNo

Laminate floor boards

published

Excellent service from from Jason at Tuggerah. The installer Yasin and assistant were very competent and professional. Very happy with my flooring.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah nsw
Warranty Claim MadeNo
Happy Chappy

Happy ChappySydney, NSW

Excellent Service

published

Customer Service in store was excellent. Polite and quick measuring service offered.
Measured, check measure within 1 week. Materials arrived and installation carried out before estimated date. Shutters look great. Excellent Service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden Park Deco Rug
Warranty Claim MadeNo
subzero02k

subzero02kSydney, NSW

  • 4 reviews
  • 2 likes

Filters Don't Work Properly

published

Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service and product

published

Was very happy with the service Decorug provided. Great in store service from Belrose followed up by home visit and quote. Then excellent installers with Yasin and helper. New vinyl floor planks look classy and professionally installed

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelrose
Warranty Claim MadeNo
Jule

JuleSydney Surrounds, NSW

  • 2 reviews

Fantastic!

published

From the friendly, expert advice from Peter and Craig at the West Gosford store when deciding on which carpet would be best for my home(and that was pretty tough!), to the removal and installation...I couldn’t have been more impressed with the entire Decorug team. Frank, Omar and Omar are masters at their profession. Their cheerful, friendly demeanor, together with their expert skills of laying carpet made this experience so much less stressful than what I had expected. The entire crew couldn’t have been more helpful. I would highly recommend Decorug not just for a top quality product but for the service to the customer. Simply outstanding!
Thanks so very much to you all. Julia and Iain

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWest Gosford
Warranty Claim MadeNo
Home Decor Shops

Find out how Deco Rug compares to other Home Decor Shops

Know better, choose better.

Compare all
Anthony JS

Anthony JS

  • 2 reviews

Why go anywhere else?

published

From purchase to a quality install, very happy with all aspects of our dealings with Decorug Penrith. Brie helped us select a suitable carpet, then answered our questions during the measure and quote, Elizabeth at head office was very helpful and professional too. And finally Omer, you did a sensational job installing our new carpet. On time, courteous and absolutely professional! We highly recommend Decorug Penrith for your flooring needs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Valet

Valet

  • 4 reviews
  • 5 likes

Great Service

published

Served by both Hassan and Michael at DFO. Both informative and gave opinions, not the typical sales type that were pushy which was likeable. Thank you we look forward to collecting our goods and possibly more!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Homebush
Warranty Claim MadeNo
Stephen L.

Stephen L.Sydney Surrounds, NSW

Hasin installed hybrid flooring has done an amazing job! we are very happy with the end result!

published

Amazing install hybrid floor by Hasin! We are very happy with all the rooms, and staircase I highly recommend Hasin

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo
Carmen Laing

Carmen LaingSydney, NSW

Yasin - Timber Flooring

published

Debra at Penrith store was very patient as we changed our selection 3 times. Yasin and crew of 1 was amazing. Yasin was very knowledgeable, polite, punctual, they both did a great job, thankyou. Our home looks amazing. thank you from Carmen, Geoff Laing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Gary Rose

Gary RoseSydney Surrounds, NSW

Installation

published

Can’t speak highly enough of yasin who installed my flooring they done a fabulous job in doing so they cleaned up an never left a thing highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 8
See all Deco Rug reviews

Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

Get an answer from our members and Deco Rug representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.