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Very bad customer service, unprofessional sales person
I ordered a laminate flooring from DecoRug Liverpool mega center to replace my carpet upstairs and I had a concern about installing the laminate on the stairs and the sales person his name is [Name Removed] he is unprofessional and he said we can do everything within your budget so we have this special for today only you can pay a deposit which is 30% and we can just hold the stock until we find the proper installation for your stairs, to cut the story short, one of their professional installer looked at the stairs photos and said " this stairs...are designed for carpet only and to do so we need to change the design of the stairs and it will cost heaps more", and we told him that we are not going ahead with this one and we asked for refund then he started playing with the words and he claimed that he already send the order for the stairs nosing and they are ready and these stairs nosing wouldn't work with our stairs and he refused to refund. I regret dealing with these people and I will take the matter further more with the Fairtrading.
Yasin is the best
We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much
The reviewer stated that an incentive was offered for this review
Fantastic customer service!
We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!
Deceitful Customer service system at Liverpool store. No stars at all, just had to assign one, as it was required.
I and my wife visited the Liverpool showroom about a couple of months ago and liked a carpet. We were told we could hold it as long as we needed to. While having a chat we advised, we are building our house. On that note he started to show us the specials on floor boards. While we liked the floor boards, e said we were bot unsure, if we will have floor boards or tiles and were not sure of the time line, of when we could come back. We were craftily encouraged to lock the special price on floor boards and made to believe, we could buy another p...roduct ( carpet per se) instead, if we did not chose to go ahead with floor boards. So we deposited $ 500.00 We fell prey to their method of getting money in and agree made the mistake of not looking at the contract, which talks about cancellation charges. Part 2: we went yesterday to get a carpet from deco rug to get a carpet for our deposit . We selected the carpet first and were offered the discount and 2 free cushions. When we produced the deposit invoice for $ 500; 00 we had paid them. Luis charged us the cancellation fees, took extra for the bigger cushion, which he was not charging first. When my husband reminded what they had said, he refused to honour it and showed the policy on the paper. He even called us dishonest that we did not tell them as soon as we came . This upset me and I said they had applied dishonest way themselves. On this note he got angry and said "" don't upset me". At this stage, he changed his method from dishonest to arm twisting. He stopped serving us and got the other lady before us. My husband and I understood we had made mistake of taking their word for it, so will bear the brunt and take whatever he gives. We then asked him to charge us whatever,, we could at least redeem our hard earned $ 500: 00 He kept telling us he is doing us a favour and we got our carpet on his terms. We would have been okay if they did not play deceitful and told us upfront what they will do, if we were to cancel our order. We will never return back to them.
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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