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Deco Rug
4.0 from 499 reviews · View Statistics

Reviews

3.0

4 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes (4) · No
  • Customer Service
    3.7 (3)
  • Warranty Claim MadeYes · No (4)
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Reviewer Photos & Videos

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Very bad customer service, unprofessional sales person

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool - Mega Center
Warranty Claim MadeNo
tan

tanSydney, NSW

  • 2 reviews

Yasin is the best

published

We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jayb

Jayb

  • 3 reviews

Fantastic customer service!

published

We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationProspect
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!

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Rajeev Nijhawan

Rajeev NijhawanSydney, NSW

  • 2 reviews
  • 1 like

Deceitful Customer service system at Liverpool store. No stars at all, just had to assign one, as it was required.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all Deco Rug reviews

Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

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