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Deco Rug
4.0 from 498 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (140)
  • Return Claim MadeYes (4) · No (158)
  • Shipping
    5.0 (1)
  • Customer Service
    4.5 (121)
  • Warranty Claim MadeYes · No (167)
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Dannielle

DannielleSydney, NSW

Ryan - HR Timber flooring

published

A big thanks to Ryan and Bre who worked so hard to install our new floorboards all in one day.
Ryan’s attention to detail, professionalism and communication throughout the installation process has to be commended!
I would highly recommend Ryan from HR Timber flooring to anyone in need of a installer.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationDeco Rug Penrith
Warranty Claim MadeNo

Very bad customer service, unprofessional sales person

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool - Mega Center
Warranty Claim MadeNo
Samantha

SamanthaSydney, NSW

Decorug Liverpool - Plantation Shutters

published

Dealing with the store was great initially, very helpful and responsive. With Covid there was a delay on installation but this was to be expected. HOWEVER the actual quality of installation was woeful with obvious gaps around the edges of the shutters. I've been following up with the store and Project Manager FOR MONTHS now with no luck - seems once they get your money they couldn't care less about customer service. Guess that's what you get for paying for cheap shutters. Cheap workmanship.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo
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Jacki

JackiHunter Region, NSW

  • 2 reviews

Fabulous Floating Floors...

published

Ravi laid our Titan floors. He is efficient and courteous. We are very pleased with his work. Customer service Excellent.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo

Ryan Timber flooring installer

published

At first, I was hesitant in getting another installer as the previous installer did such a great job. I am so glad that I was allocated another installer named Ryan. I would like to congratulate him on the great job in installing our new flooring it looks fantastic. He even provided suggestions on how to clean our new flooring which I did not expect. For such a young age his dedication to his work is admirable. Very professional and always courteous. I have no hesitation in recommending him to anyone who needs their new flooring installed. Well done and great job.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Michelle

MichelleSydney, NSW

Fantastic service!!

published

We just had our flooring installed by Yasin. He was very polite and turned up on time. He did a fantastic job. Our floors look amazing. Thank you also to the staff at Decorug at The Grove Homemaker Centre who offered great customer service and helped us choose the right style for our home.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo

Best Service & Great Stylists!!!

published

Angela and Alex at Decorug Prospect were amazing!!! I bought a rug and cushions to style my home for an open house! I had no idea what colours worked, and Angela and Alex put together an amazing colour/product combination with ease and joy. I’m so happy and grateful!! My living room now looks like it could be in a magazine! Will definitely be back!! The home will definitely sell for $$$

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo

Great job

published

Ravi from Decorug did a great job installing our new hybrid floors, they look great. Thanks Ravi for going over and above, I appreciate all your efforts!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Helen

HelenSydney Surrounds, NSW

Great new Hybrid Flooring installed by Ryan

published

We are very happy with our new Hybrid Floor installed by Ryan from HR Timber flooring and another young man who works with him. They were very professional and they worked extremely hard, taking pride in their workmanship. I would highly recommend Ryan and Deco Rugs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo
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Perfect

published

Amazing floor !!!!
The three boys that came on wed
Sri / team where amazing ... they worked so hard.
Thank you very much
Charmaine Kondos
Mosman

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Kim

KimSydney Surrounds, NSW

  • 2 reviews

Ryan - Timber Flooring Installer

published

We have just had our Decorug timber flooring installed and it looks fantastic. For a young man, Ryan was very professional and took great pride in his work. Highly recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith Decorug
Warranty Claim MadeNo
Frank Oj

Frank OjSydney, NSW

Great sales service and installation

published

Alex at Prospect Deco Rug's knowledge and help in choosing the right carpet for our house was excellent. He spent the time with us explaining the various options, without pressuring us to make a decision on the spot.
The installers they use were also very thorough and did a quality detailed installation.
Would definitely use them again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect, NSW
Warranty Claim MadeNo
Andres

AndresSydney, NSW

  • 3 reviews

Best service ever!!!!

published

One stop shop! To only deal with one place to get Hybrid floors, shutters, carpet and finishing of the renovation with some rugs is amazing. In a time of uncertainty with the corona virus the store manager Alex and his team at Decorug Prospect did an amazing job. Thankfully not one hiccup for all those products. Professional service instore and in home with the installers. Would highly recommend this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
sue

sueHunter Region, NSW

  • 2 reviews
  • 1 like

Extremely professional service

published

From my first phone call for a quote to the installation of flooring by Yasin and Sanjey (not sure of spelling sorry) we found the process to be very professional and efficient. We are very happy with the end result and would not hesitate to recommend Decorug to others. We will be back in touch when ready to go ahead with the carpet part.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
sue
sue

Fantastic service!

Mark T.

Mark T.Sydney, NSW

Great communication and result

published

Ryan and Cameron recently laid our new timber floor. We are extremely satisfied at their craftmanship, attention to detail, and the way they communicated during the process to ensure we were kept informed of any decision/adjustment that needed to be made. We would highly recommend HR Timber and Flooringfor their work they do for Decorug

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Dave

DaveSydney, NSW

Excellent customer service by store and installers let down poorly by job co ordinator

published

Without any communication to me my laminate install job was re assigned to another job on the very same day that I had taken time off from work to have this job done. Excellent customer service from Angela with repeated follow ups and the very professional installers were seriously let down by Deco Rug job Co Ordinator. Angela made sure I had limited interactions with the co ordinator but on the few times I had to deal with them I was let down each and every time. A complaint made on the day of the re assigned job still has not been answered. Deco Rug back office staff just do not care about customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationprospect nsw
Warranty Claim MadeNo
Fauzan

FauzanSydney, NSW

  • 5 reviews
  • 5 likes

Great service - great product- great install!

published

Between Alex and his product knowledge and Ryan and his attention to detail in installing our premium hybrid floors; I wont ever go anywhere else when it comes to flooring - seriously their customer service is 2nd to none.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
Lynette cupitt

Lynette cupittSydney, NSW

A wonderful result

published

A big thanks to the wonderful team who organised and installed our blinds , l had a few companies who said they couldn’t do one of our windows but you guys did the impossible and they look amazing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo

Fantastic service by fantastic people

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Viv A.

Viv A.Sydney Surrounds, NSW

Carpet

published

Great service from start to finish Julie at Marsden park was very helpful in store and let me take as long as I needed to select carpet. Fantastic job all round.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden park
Warranty Claim MadeNo
Page 2 of 9
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Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

Get an answer from our members and Deco Rug representatives

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